FAQs

Cortland River North offers luxury amenities like an outdoor terrace with a fire pit, rooftop lounge, heated pet lawn, scenic city skyline views, parking garage, and more. View all of our community amenities and home features here.

Yes, Cortland River North has a 24/7 fitness center that offers free group classes.

Yes, Cortland River North is a pet-friendly apartment community without pet weight limit restrictions, complete with a heated pet lawn and a dog grooming spa for your pet's needs.

Cortland River North offers studio, 1, and 2-bedroom high-rise apartments in a variety of layouts. Enjoy designer finishes and features like quartz countertops, Nest™ thermostats, private balconies, and more. Schedule a tour today to find your perfect fit!

Cortland River North is located at 220 W Illinois St, Chicago, IL 60654, just minutes away from the Chicago Riverwalk and Magnificent Mile. Explore Chicago living today!

Cortland River North is located near several employers, including SalesForce, Blue Cross Blue Shield, Cushman & Wakefield, Grubhub, MillerCoors, Tribune Media, and United Airlines.

Cortland River North is located in Chicago Public School District.

Cortland River North is located about 12 miles away from Chicago Midway International Airport (MDW).

Cortland River North is a 4-minute walk to The Chicago School, 7-minute walk to the Illinois Institute of Art, 11-minute walk to the Moody Bible Institute, 14-minute walk to Harold Washington College, and located about 3 miles away from the University of Illinois Chicago. 

Yes, Cortland conducts a third-party screening that looks at credit history, rental history, and criminal background. The screening does not have specific credit score criteria but does flag items such as recent evictions, bankruptcies, felonies, and monies owed to previous landlords. In addition to the screening, we ask for proof of gross monthly income that is at least three (3) times the rental rate. You can visit our Resident Qualification Criteria page for more information.

Yes, Cortland accepts guarantors. Guarantors must also complete an application for residency, undergo screening, and meet our resident qualification criteria.

We do run special offers from time to time. Please check the homepage on our website, our Google posts, or contact our team to find out about any current specials.

We require residents to have renters insurance with at least $100,000 liability coverage. While we encourage all residents to have renters insurance through the provider of their own choice, we also offer the option of enrolling in our Liability Only Protection Program. Liability Only Protection provides a low-cost alternative to satisfy the minimum liability requirement in your lease for only $10/month; however, it’s important to note that this option is not renters insurance and does not provide coverage for personal belongings. Please ask our community team for more details.

Yes, we are a pet-friendly apartment community. We love our Cortland pets! We require all pets to be registered with our community, and certain pet fees may apply. Please ask our community team for more details about our pet policies.

While we are a pet-friendly apartment community and love our resident pets, certain aggressive breeds, including mixed breeds, are restricted at all Cortland communities. We do not allow the following aggressive breeds/mixes at our communities, including, but not limited to Rottweiler, Chow, Presa Canario, Doberman, Akita, Pit Bulls (Also known as American Staffordshire Terrier, Staffordshire Bull Terrier, or Bull Terrier).

We generally welcome any pets you’d find at your local pet store to join you in your home. Any animals that aren’t cats or dogs need to stay in a cage or tank. Aquarium tanks over 50 gallons are prohibited, and non-domestic animals are not allowed. Note: Registered service and assistance animals are not subject to the same restrictions under our pet policies. Please ask our community team for more details about our pet policies and any additional restrictions.

Yes, you can reach our team anytime to place a routine or emergency service request by calling our 24/7 service hotline, which you can find on the Residents page. If you call outside of office hours, our on-call service associate will be on hand to address requests that qualify as an emergency.

If you experience excessive noise from a neighbor or outside our community quiet hours, please call our 24/7 concierge team at 312.368.3000 so we can record and investigate the complaint. If you ever feel like a neighbor’s safety is at risk, please call 911.

You can make certain changes, like painting walls and hanging wall art, to reflect your personal style while still complementing the rest of your community and protecting your security deposit. Please check your lease agreement or ask our community team about specific decorating policies.

Our lease agreement gives the community team the right to enter a resident’s apartment home after giving notice at least 48 hours in advance. In the case of an emergency, like a leak, Cortland has the right to enter without advanced notice to prevent further damage to the apartment home or community. 

Rent is due on the first of each month.

You can pay rent online through our Cortland+ resident portal and mobile app. We accept the following payment methods:

• E-check: ACH (e-check) is accepted with no additional fees.
• Credit cards: Master Card, Visa, Discover, and AMEX are accepted for an additional fee. Master Card, AMEX, and Discover card transactions charge a service fee of 2.95% of the transaction amount, while Visa transactions charge a service fee of 2.95% of the resident’s monthly lease amount.
• eMoney Order: Payments made using eMoney Order are accepted for an additional fee. You can request a payment coupon to make a payment using eMoney order through your Cortland+ portal.

Yes, please check your lease agreement for more information about our late fee policies.

Yes, our early termination policy is defined in your lease agreement. However, there are some exceptions to this through our guarantees. Please visit our Live Easy Guarantees page for more information.

Long-term subletting is allowed in our community. If you’re interested in long-term subletting, please contact our leasing office for more information. We do not permit short-term renting or subletting of any sort in our community. Homestay services such as Airbnb or VRBO are also prohibited.