Have questions? We have answers.

Check out our answers to the following FAQs – from submitting your application to learning more about resident life.

Amenities & Floor Plans

Cortland Phillips Creek Ranch's amenities include two resort-style pools with sun decks, a golf simulator, two movie theaters, and more. In our community, you can live easily with front-door trash service, smart home technology, and 24/7 package lockers. We also offer garage parking for select homes. Learn more about our community and amenities here.

Yes, Cortland Phillips Creek Ranch has two 24/7 fitness centers and offers free group fitness classes.

No, Cortland Phillips Creek Ranch does not have a dog park, but we do have a dog grooming station.

Cortland Phillips Creek Ranch has one, two, and three-bedroom apartment homes. Schedule a tour to see our floor plans in person and check our availability.

No, Cortland Phillips Creek Ranch does not have electric vehicle charging stations.

A resident clubhouse is a social hub and entertainment space for Cortland Phillips Creek Ranch residents. Our Frisco apartment community has 3 clubhouses for you to relax in with friends and fellow residents with features like movie theaters, a pool table, a golf simulator, and much more. Feel a sense of community socializing or attending events in our resident clubhouses.


Cortland Phillips Creek Ranch is located at 6300 FM 423, Frisco, TX 75036. We offer easy access to major highways like Sam Rayburn Tollway and Dallas North Tollway. Explore what's around our neighborhood.

Cortland Phillips Creek Ranch is located near employers such as FedEx, Chase, and Toyota. 

Cortland Phillips Creek Ranch is zoned for Frisco ISD.

Dallas Fort Worth (DFW) International Airport is the closest airport to Cortland Phillips Creek Ranch.

UNT at Frisco is 10 miles from Cortland Phillips Creek Ranch.

Frisco lies in both Collin and Denton counties in the northern region of the Dallas-Fort Worth metropolitan area. Frisco can be found less than 30 miles from Dallas and Dallas/Fort Worth International Airport.

Schedule a tour of Cortland Phillips Creek Ranch to experience the best of Frisco living at your doorstep!

Frisco, TX is about 6 miles from Little Elm, a suburban town where you can enjoy boating on Lewisville Lake or strolling through the nearby parks and nature trails.

If you're looking to tour The Star, the Dallas Cowboys' headquarters, desire a day of pampering at Hiatus Spa or want to take advantage of Frisco's upscale dining and shopping options, Cortland Phillips Creek Ranch residents enjoy living merely 5 miles away from The Star in Frisco! 

The fun doesn't stop when you get home! View our luxury apartment community amenities here.

The Grandscape is about 7 miles south of Cortland Phillips Creek Ranch. Plan a day to visit the Grandscape to discover the many events hosted in this lively space! From shopping and dining to watch parties and group workout classes, you'll never run out of things to do when living near this entertainment destination.


Yes, Cortland conducts a third-party screening that looks at credit history, rental history, and criminal background. The screening does not have specific credit score criteria but does flag items such as recent evictions, bankruptcies, felonies, and monies owed to previous landlords. In addition to the screening, we ask for proof of gross monthly income that is at least three (3) times the rental rate. You can visit our Resident Qualification Criteria page for more information.

Yes, Cortland accepts guarantors. Guarantors must also complete an application for residency, undergo screening, and meet our resident qualification criteria.

Security deposits are refundable contingent upon any damage to the apartment home beyond normal wear and tear. Please check your lease agreement for details about our security deposit requirements.

We do offer alternative options for paying your security deposit through our partnership with Jetty. Jetty Deposit lets you make a low monthly payment (or a one-time payment) instead of a traditional cash deposit. To learn more about how Jetty Deposit works and how to sign up, visit jetty.com/cortland.

We do run special offers from time to time. Please check the homepage on our website, our Google posts, or contact our team to find out about any current specials.

We require residents to have renters insurance with at least $300,000 liability coverage. While we encourage all residents to have renters insurance through the provider of their own choice, we also offer the option of enrolling in our Liability Only Protection Program. Liability Only Protection provides a low-cost alternative to satisfy the minimum liability requirement in your lease for only $15/month; however, it’s important to note that this option is not renters insurance and does not provide coverage for personal belongings. Please ask our community team for more details.

Resident Life

Yes, we are a pet-friendly apartment community. We love our Cortland pets! We require all pets to be registered with our community, and certain pet fees may apply. Please ask our community team for more details about our pet policies.

While we are a pet-friendly apartment community and love our resident pets, certain aggressive breeds, including mixed breeds, are restricted at all Cortland communities. We do not allow the following aggressive breeds/mixes at our communities, including, but not limited to Rottweiler, Chow, Presa Canario, Doberman, Akita, Pit Bulls (Also known as American Staffordshire Terrier, Staffordshire Bull Terrier, or Bull Terrier).

We generally welcome any pets you’d find at your local pet store to join you in your home. Any animals that aren’t cats or dogs need to stay in a cage or tank. Aquarium tanks over 50 gallons are prohibited, and non-domestic animals are not allowed. Note: Registered service and assistance animals are not subject to the same restrictions under our pet policies. Please ask our community team for more details about our pet policies and any additional restrictions.

Yes, you can reach our team anytime to place a routine or emergency service request by calling our 24/7 service hotline, which you can find on the Residents page. If you call outside of office hours, our on-call service associate will be on hand to address requests that qualify as an emergency.

If you experience excessive noise from a neighbor or outside our community quiet hours, please contact our community team so we can help address your concerns. If you ever feel like a neighbor’s safety is at risk, please call 911.

You can make certain changes, like painting walls and hanging wall art, to reflect your personal style while still complementing the rest of your community and protecting your security deposit. Please check your lease agreement or ask our community team about specific decorating policies.

Our lease agreement gives the community team the right to enter a resident’s apartment home at any time. However, we try to make residents aware of any scheduled inspections or any need to enter their home at least 24 hours in advance. In the case of an emergency, like a leak, Cortland has the right to enter without advanced notice to prevent further damage to the apartment home or community.

Rent/Lease Agreement

Rent is due on the first of each month.

You can pay rent online through our Cortland+ resident portal and mobile app. We accept the following payment methods:

  • E-check: ACH (e-check) is accepted with no additional fees.
  • Credit cards: Master Card, Visa, Discover, and AMEX are accepted for an additional fee. Master Card, AMEX, and Discover card transactions charge a service fee of 2.95% of the transaction amount, while Visa transactions charge a service fee of 2.95% of the resident’s monthly lease amount.
  • eMoney Order: Payments made using eMoney Order are accepted for an additional fee. You can request a payment coupon to make a payment using eMoney order through your Cortland+ portal.

Yes, please check your lease agreement for more information about our late fee policies.

Yes, our early termination policy is defined in your lease agreement. However, there are some exceptions to this through our guarantees. Please visit our Live Easy Guarantees page for more information.

No, we do not permit short-term renting or subletting of any sort in our community. Homestay services such as Airbnb or VRBO are also prohibited.