Have questions? We have answers.

Check out our answers to the following FAQs – from submitting your application to learning more about resident life.

Amenities & Floor Plans

Cortland Brackenridge has a resort-style pool, 24/7 fitness center, covered parking and private garages in select homes, a business center with WiFi, and more. View all home features and community amenities in our photo gallery.

Yes, Cortland Brackenridge has a 24/7 fitness center complete with a spin and cross-fit studio and offers free group classes.

Yes, Cortland Brackenridge has a leash-free bark park with water stations.

Our North San Antonio apartment community has spacious one, two and three-bedroom apartments off Broadway street in the Westfort neighborhood.

Yes, Cortland Brackenridge has electric vehicle charging stations.

It is recommended that you begin apartment hunting 1-2 months before the end of your lease. 

If your current lease is ending soon, consider a move to Cortland Brackenridge! Our gated apartments near Fort Sam Houston offer 1, 2, and 3-bedroom floor plans, with features such as a rainfall showerhead, granite countertops, kitchen islands, and more.

Location

Cortland Brackenridge is located in the Westfort neighborhood at 223 Brackenridge Ave, San Antonio, TX 78209, just minutes from shopping, dining, and entertainment hot spots. Experience San Antonio living.

Cortland Brackenridge is located near major employers like the US Army, Naval Military Bases, Kelly Air Force Base, and Martindale Army Airfield.

Cortland Brackenridge residents attend San Antonio ISD.

Cortland Brackenridge is approximately 7 miles from San Antonio International Airport (SAT).

Cortland Brackenridge is about 2 miles from Trinity University, San Antonio College, and the University of the Incarnate World, 10 miles from University of Texas Health Science Center, and 15 miles from Texas A&M - San Antonio.

Cortland Brackenridge is about a 10-minute drive from the Shops at Rivercenter. Treat yourself to a day of retail therapy, then come home to your upscale apartment home at Cortland Brackenridge.

Tower of the Americas is a San Antonio landmark standing at 750ft, featuring an observation deck, restaurant, bar, and a 4D adventure ride. Tower of the Americas is a great option if you're looking to have a day of fun. This landmark is also within walking distance of the UTSA Institute of Texan Cultures, Yanaguana Garden at Hemisfair, and local eateries and parks.

Brackenridge Park is a 343-acre park just north of Downtown San Antonio, housing many activities that allow visitors to reconnect with nature. 

Stroll through the Japanese Tea Garden or one of the three walking trails. Visit the San Antonio Zoo, Sunken Garden Theater, or the softball fields found in Brackenridge Park. Then, after a day of fun, come home to Cortland Brackenridge and relax in the resort-style pool.

Brackenridge Park is located in North San Antonio, split by the San Antonio River, trailing along McAllister Freeway. This expansive park, featuring The Polo Field Golf Center, is less than a mile from Cortland Brackenridge, our apartment homes in San Antonio. Schedule a tour today!

Application

Yes, Cortland conducts a third-party screening that looks at credit history, rental history, and criminal background. The screening does not have specific credit score criteria but does flag items such as recent evictions, bankruptcies, felonies, and monies owed to previous landlords. In addition to the screening, we ask for proof of gross monthly income that is at least three (3) times the rental rate. You can visit our Resident Qualification Criteria page for more information.

Yes, Cortland accepts guarantors. Guarantors must also complete an application for residency, undergo screening, and meet our resident qualification criteria.

Security deposits are refundable contingent upon any damage to the apartment home beyond normal wear and tear. Please check your lease agreement for details about our security deposit requirements.

We do offer alternative options for paying your security deposit through our partnership with Jetty. Jetty Deposit lets you make a low monthly payment (or a one-time payment) instead of a traditional cash deposit. To learn more about how Jetty Deposit works and how to sign up, visit jetty.com/cortland.

We do run special offers from time to time. Please check the homepage on our website, our Google posts, or contact our team to find out about any current specials.

We require residents to have renters insurance with at least $300,000 liability coverage. While we encourage all residents to have renters insurance through the provider of their own choice, we also offer the option of enrolling in our Liability Only Protection Program. Liability Only Protection provides a low-cost alternative to satisfy the minimum liability requirement in your lease for only $15/month; however, it’s important to note that this option is not renters insurance and does not provide coverage for personal belongings. Please ask our community team for more details.

Resident Life

Yes, we are a pet-friendly apartment community. We love our Cortland pets! We require all pets to be registered with our community, and certain pet fees may apply. Please ask our community team for more details about our pet policies.

While we are a pet-friendly apartment community and love our resident pets, certain aggressive breeds, including mixed breeds, are restricted at all Cortland communities. We do not allow the following aggressive breeds/mixes at our communities, including, but not limited to Rottweiler, Chow, Presa Canario, Doberman, Akita, Pit Bulls (Also known as American Staffordshire Terrier, Staffordshire Bull Terrier, or Bull Terrier).

We generally welcome any pets you’d find at your local pet store to join you in your home. Any animals that aren’t cats or dogs need to stay in a cage or tank. Aquarium tanks over 50 gallons are prohibited, and non-domestic animals are not allowed. Note: Registered service and assistance animals are not subject to the same restrictions under our pet policies. Please ask our community team for more details about our pet policies and any additional restrictions.

Yes, you can reach our team anytime to place a routine or emergency service request by calling our 24/7 service hotline, which you can find on the Residents page. If you call outside of office hours, our on-call service associate will be on hand to address requests that qualify as an emergency.

If you experience excessive noise from a neighbor or outside our community quiet hours, please contact our community team so we can help address your concerns. If you ever feel like a neighbor’s safety is at risk, please call 911.

You can make certain changes, like painting walls and hanging wall art, to reflect your personal style while still complementing the rest of your community and protecting your security deposit. Please check your lease agreement or ask our community team about specific decorating policies.

Our lease agreement gives the community team the right to enter a resident’s apartment home at any time. However, we try to make residents aware of any scheduled inspections or any need to enter their home at least 24 hours in advance. In the case of an emergency, like a leak, Cortland has the right to enter without advanced notice to prevent further damage to the apartment home or community.

Rent/Lease Agreement

Rent is due on the first of each month.

You can pay rent online through our Cortland+ resident portal and mobile app. We accept the following payment methods:

  • E-check: ACH (e-check) is accepted with no additional fees.
  • Credit cards: Master Card, Visa, Discover, and AMEX are accepted for an additional fee. Master Card, AMEX, and Discover card transactions charge a service fee of 2.95% of the transaction amount, while Visa transactions charge a service fee of 2.95% of the resident’s monthly lease amount.
  • eMoney Order: Payments made using eMoney Order are accepted for an additional fee. You can request a payment coupon to make a payment using eMoney order through your Cortland+ portal.

Yes, please check your lease agreement for more information about our late fee policies.

Yes, our early termination policy is defined in your lease agreement. However, there are some exceptions to this through our guarantees. Please visit our Live Easy Guarantees page for more information.

No, we do not permit short-term renting or subletting of any sort in our community. Homestay services such as Airbnb or VRBO are also prohibited.