I never write reviews but after dealing with a few other places in the area then coming to Cortland Whitehall, it's worth a few words. I had the pleasure of working with Hailee. I started the day extremely frustrated because I went back and forth with a previous complex for 24 days while they continually asked me to submit the same paperwork over and over again and tell me they are ready to submit to their manager every 2 days, but never did. I applied here at 8am, Hailee called me at 10am on the dot when their offices opened and completed my decision in about 5 minutes. She then answered any questions I had and within 30 minutes I was signing the lease. What more can you ask for. Professional, happy to help, and knowledgeable. I then realized this is the second Cortland property I have lived in and this seems to be the trend with Cortland as a whole.
Aug 23, 2020
Spoke with Hailee today from the leasing office as I am looking for a new place. I can't be more than stunned by her professionalism, kindness, and generous assistance to go beyond expectations to give valuable and excellent information. Now, this we can call customer service!!! Even though the floor plan I was looking for it was not available for my dates, thank you for an exceptional phone call experience!
Aug 10, 2020
Emilio is AMAZING! I needed some important information and he was AWESOME! He is super friendly and professional. I loved working with him and would HAPPILY work with him again. He was very detailed and didn't rush me off the phone (I called close to closing). THANK YOU SO MUCH for your time! I greatly appreciate it!
Jul 16, 2020
I love living here. It has been a wonderful experience for me and my family. A very Quiet neighborhood
Jul 3, 2020
It’s really a perfect place and it’s a very good Community. I just moved there and my apartment was really clean. Thank you so much. I will Definitely Recommend this place
Jul 2, 2020
The community fitness room is spacious and motivating. Make sure you attend the fitness program available weekly! Professional staff and great equipment to keep a healthy lifestyle!
Feb 5, 2020
Moved here from Boston MA. The leasing experience was outstanding. My leasing agent Emilio Belem, was excellent with the out of state process. The community manager Anthony Toler, went above and beyond explaining the lease details. If you are looking for the best service, try Cortland. The best service in the market! Super professional!
Feb 4, 2020
In my renting experience the staff here has been the most professional and have enjoyed my living experience! You get your bang for your buck here honestly. The community is awesome here everything you need is around the corner.
Jan 29, 2020
Best community in the city. My son and I toured over 19 communities and this location was pretty much the winner. The staff was super professional, the grounds were clean, asked some of the residents about the premises and they were all happy with the service!
Jan 4, 2020
The staff at this Cortland community is phenomenal. Moved here from University Center and before transferring visited several other communities, had to go with this location! Quiet atmosphere and very clean!
Nov 14, 2019