Reviews | Cortland Walnut Hill

Genesis was our leasing consultant for Cortland walnut hill lane apartment. From the very beginning, she was highly professional and always available to answer any questions or concerns we had. She provided detailed information about the apartment complex, the leasing process, and the various amenities available to us as a resident. Her knowledge and expertise are invaluable in helping any new resident to make an informed decision about your new home. The tour provided by her was excellent. She took the time to show us all the available units that met our specific needs and preferences. She was patient, thorough, and accommodating throughout the entire process, making sure we were comfortable with our decision before proceeding.

Rajan Kharel

Mar 23, 2023

Google

Very nice community. Genesis is amazing, she provided great customer service and is always helpful. The community is very clean an calm with beautiful gym and pool.

subbu subrahmanyam

Mar 20, 2023

Google

Pretty nice place with helpful staff. Overall no complaints from me.

Gabriel Pastelero

Feb 1, 2023

Google

I recently scheduled a tour with Genesis and she was super sweet and helpful!! She answered all of my questions and concerns while making sure I was comfortable with the moving in process here. Needless to say I’m very excited to start living in such a beautiful and clean environment. I would definitely recommend!

Jessica Torres

Jan 31, 2023

Google

Great experience! Was helped by Chaunee and he provided great customer service. Would highly recommend speaking to him if you decide to tour.

Tobechukwu Akabogu

Jan 28, 2023

Google

last wk, i toured the mustang & had such a wonderful tour guide named Chauncee! it was everything i was hoping for & i am very excited to say that it is the perfect home for my kids and i, we will be leasing next wk (: if you ever decide to tour the property i highly recommend you ask for Chauncee!

tajzyea kelly

Jan 28, 2023

Google

10/10 experience with Chaunceé, great at what he does !!

Keziah Williams

Jan 27, 2023

Google

Really enjoyed my tour from the leasing agent Chauncee! he really took his time with me and answered all the questions i had about the property! You can tell he works hard and really wants to make the experience great for potential residents! Looking forward to working with him again!

Sarah Rippy

Jan 27, 2023

Google

I had such a great time touring at Cortlund the other day! The leasing agent, Chauncee, was so helpful, and his wonderful personality made us feel right at home. He made sure to answer all my questions and was very responsive. I definitely recommend you check them out if you’re looking for a place to live!

Lyndsey West

Jan 27, 2023

Google

Genesis is absolutely amazing, she provided me with great customer service, and extremely helpful!! Cortland walnut is beautiful and clean and calming!

Juan Gonzalez

Jan 27, 2023

Google

STOP AND READ! YOU HAVE FOUND YOUR NEW HOME! I had the best tour with Genesis and amazing move in process here at Cortland Walnut! Everything about this community is so beautiful, clean and great customer service. I even had two of my friends move in. Point of this review, you have found your new home!! Go tour with Genesis TODAY.

iyuli photograph

Jan 27, 2023

Google

Thank you so much Genesis for your attention to detail and being so helpful throughout this stressful process. You have been great to deal with!

Sergio Gonzalez

Jan 27, 2023

Google

I love living here ! Me and my gf met Chauncee and Genesis. They were so nice and polite and always helpful if we needed anything. I highly recommend living here

Dezz Dixon

Jan 27, 2023

Google

This is the best Cortland property in Dallas. I enjoyed Chauncee’s hospitality.

Grace Park

Jan 26, 2023

Google

I really enjoy living here!! The facility is 10/10 and would definitely recommend it to your everyone!!! Also Chauncee is amazing at what he does!!!!

Brittany Ware

Jan 26, 2023

Google

I’ve been living here for about a year now and I love it, the staff is AMAZING! The amenities “muah” chefs kiss. If your looking for a place to stay this right here is the place to be.

chelese

Jan 26, 2023

Google

I’ve been in a long search for apartments in this area and came across this phenomenal apartment complex on my commute. I am so glad I went with my gut and decided to set up an appointment for a tour. The staff alone was really great. My consultant, Chauncee gave me the BEST experience any consultant has ever given me. He was very helpful, interactive & gave me such great information. Thank you Chauncee & Cortland Walnut Hill! I 10/10 recommend!!

Alexis Simmons

Jan 26, 2023

Google

I was not excited to move to Texas until I came across this complex. UGHHH WOW! The area-BEAUTIFUL! The building-BEAUTIFUL! And the consultant-BEAUTIFUL! Chauncee not only made my leasing process a reflief but he was also funny. He kept saying “flewed” which made me tickle pink and I’m nowhere near the color pink. HA HA LOL 👍🏾

Patoreus Lewis

Jan 26, 2023

Google

I love this place so much! Definitely a 10/10 in my book. All the amenities are great !! I would definitely recommend for anyone looking for great prices. Chauncee Holston is the best consultant I could ever ask for !!!

Kylahn

Jan 26, 2023

Google

Fast Service! And Chauncee made sure I had an enjoyable experience

Cameron Veal

Jan 26, 2023

Google

Easily one of the best apartment complexes in town and that I’ve lived at. Chauncee was extremely helpful, friendly and the made the leasing process simple. I truly enjoyed having him as my consultant.

Allie Nichols

Jan 26, 2023

Google

I mean wow!! What an amazing place! The grounds/facilities are immaculate. I was truly impressed at how helpful and how kind the staff was ESPECIALLY Chauncee. Not only did he answer every question I had and show his professionalism and knowledge about the place, but made my tour very enjoyable! I highly recommend to any future prospects looking to move in

Mark Finley

Jan 26, 2023

Google

Thoughtful, encouraging, loving, gracious, caring… the list could go on to describe Chauncee and his character and work ethic. He is a man of many words, words of humor and laughing but also words of encouragement and insight. He loves to take care of people, and always, I mean always, goes above and beyond to care for those around him. Chauncee is and always will be a blessing!

Reid Browning

Jan 26, 2023

Google

Recently I went and toured the Mustang at Cortland Walnut Hill and I enjoyed the experience. My tour guide, Chauncee was exceptional and I would recommend anyone who likes this area to check them out!

Shakori Jennings

Jan 26, 2023

Google

I had a great tour experience and that guy chauncee makes EVERYTHING more entertaining. Like for real I want Another tour of it means I get To spend 5 more minutes with that energy. I’ll be back next month.

Ryan Kingland

Jan 26, 2023

Google

Beautiful property with so many additions. The people who helped me were extremely professional. They handled everything in a perfect way, especially Chauncee H. If you ever need a leasing consultant, I recommend this man.

Jameson Lindsey

Jan 26, 2023

Google

Very interesting location. Nice quiet area. Lots of amenities available. Big floor plan spaces and leasing office team is very nice and helpful. chauncee was very helpful and kind. He really sold me on living there and i hope to make it.

Anonymous

Jan 25, 2023

Apartment Ratings

The customer service exceeded my expectations. The amenities were well cleaned and a great experience. When I set my appointment they were there on time.

Amazinglegacy123

Jan 25, 2023

Google

Recently visited and toured Cortland Walnut hill. I had an amazing tour. My tour guide was also wonderful. His name was Chauncee. I can honestly say this place marked everything off the list that I was looking for my family and I. If you go on a tour ask for Chauncee! He was so kind and patient. We are leasing the mustang. Def get what you pay for!

Mychella Perry

Jan 25, 2023

Google

Hello, After touring Cortland, I have nothing but positive feedback to say about the staff and apartments. An employee named Chauncee stood out to me and I would recommend him for all your questions and concerns! I cannot wait for my dog and I to be apart of the community. Thanks again!

Demi Olivier

Jan 25, 2023

Google

Yesterday , I went and tour Cortland Walnut Hill. I had the best tour guide. His name was Chauncee. I can honestly say the place marked everything off of my list for me and my kids.. I would recommend asking for Chauncee on a tour!

Caitlin D'Souza

Jan 25, 2023

Google

Chauncee is an amazing person! He is helpful and knowledgeable and answered all my questions so graciously. He is truly an outstanding employee!

Kaitlynn Crews

Jan 25, 2023

Google

I called and had a great conversation with Chauncee Holston. He was extremely helpful with the questions I had and was very professional the entire time. All my questions were answered!

Colton Phillips

Jan 25, 2023

Google

Tuve un recorrido con Genesis y ella fue muy útil. Es la primera vez que alquilo un apartamento y me hizo sentir cómoda!

Lupe Garcia

Jan 25, 2023

Google

I recently toured this property and have nothing but great things to say. Right away our Tour Guide Chauncee made my wife and I feel SO welcome. He was beyond helpful answering the barrage of questions we had and could not stop making us laugh! Ultimately, we had a wonderful experience and can’t wait to move into the mustang next week!

Carter Brown

Jan 25, 2023

Google

Yesterday, I went to Courtland Walnut Hill and fully enjoyed my tour given by Chauncee. This place marked everything I could want in a place I would want to be and Chauncee showed me everything that would meet my needs perfectly. I would 100% recommend everyone to have Chauncee on a tour of Courtland Walnut Hill!

Will Drescher

Jan 25, 2023

Google

I called for a tour of the Walnut hill location and Chauncee Holston went above and beyond to give me all the information I could ask for. He was very helpful with helping me find a time to come look at the Ranch floor plan. Definitely would recommend leasing through him.

logan green

Jan 25, 2023

Google

My husband and I have been here ironically since the day Covid-19 started. This is our blessing of a retreat to call home compared to where we lived before. Our Leasing and Management staff that we had (Johnathon, Jasmin, Hannah and Chelsea) and currently have (Genesis, Chauncey, Johnathon and Clayton) along with maintenance crew does their diligence to answer, assist, correct and fix what they can with a smile. Thank You all for being your beautiful selves and for everything you have done for us.

Q Lewis

Jan 25, 2023

Google

Today, we went and toured Cortland Walnut Hill. I believe my tour guide was Chauncee. These apartments marked everything off of our list. The tour guide explained everything well. We laughed the entire time. I would recommend asking for Chauncee on a tour. We ended up leasing the Camino. Great experience!

Danielle

Jan 25, 2023

Google

I took a tour here with my husband. Everything looked amazing very spacious. Our tour guide chauncee was fantastic. Very funny guy. One of the best tour I have been on.

Aisha Pittman

Jan 25, 2023

Google

Great Service and Great Staff. Chauncee help me with everything I needed. I love the facility and my floor plan (Camino Floor Plan).

Niesha Holston

Jan 25, 2023

Google

Got an opportunity to visit this complex with my wife and we were helped by Chaunceé! He provided some of the best customer service that we’ve experienced! Not only did we feel welcomed but he was knowledgeable about the complex and the amenities they offered! Highly recommend speaking to him if you’re visiting!

Dontae Robison

Jan 25, 2023

Google

Walnut Hill is a beautiful property. Great location and accessible to the Highway. Genesis in the leasing office is super friendly and knowledgeable, I would highly recommend this community!

Chelsea C.

Jan 25, 2023

Google

Chauncee recently gave me a great tour of The North Lake floor plan. He was extremely helpful and professional when it came to touring and finding an apartment. I will be recommending Cortland to all of my friends who are looking for a new apartment.

Jared Gilley

Jan 25, 2023

Google

Called to inquire about possibly moving to this community and spoke with Genesis. She was extremely helpful, courteous, and knowledgeable. Still undecided on where I’ll be moving, but I recommend asking Genesis for help if you come to this complex.

Santana

Jan 25, 2023

Google

This is my first apartment and Hannah, whom helped me lease here was the most amazing person I worked with! Although she is no longer at this community, the front office team has been so helpful and communicative. I renewed this year with them again because living here has been so sweet! I most definitely will be renewing again next year :) Thank you Cortland Walnut Hill for being so great to me!

Jessica Vo

Dec 2, 2022

Google

Really nice gym and pool!!

Alexandra Brown

Nov 18, 2022

Google

I've lived here for over a year, and I can honestly say that these apartments are very quick on maintenance requests the rent is very manageable and best of all they have a number of payment options that can help you if you have any Financial issues paying rent I think that the payment options these Apts offers are revolutionary to the whole renting process. I've rented from many different complexes and I can say that this one was the most manageable as well as assisting. The staff is very friendly and courteous we will probably be here for another year since my kids love the area and the school district.

Crystal Floyd

Nov 17, 2022

Google

Lived her for over a year now and loved every second of it office staff is amazing and nice and maintenance is on top of everything great recommendation if you’re looking for top class affordable living spaces

Edgar Romo

Nov 16, 2022

Google

The best part about this community is the office staff! They are so kind and welcoming, honorable mention goes to Chelsea! If I ever need anything I can always count on her.

Mycheala Jackson

Aug 11, 2022

Google

I love Walnut Hill!! Chelsea in the front office has been super helpful with any questions that I have. She always has a positive attitude! Keep it y'all I highly recommend living here!

Dalton Benson

Aug 11, 2022

Google

Fantastic location with endless amenities. Chelsea in the office is exceptional to work with. Her customer service skills are amazing!

Andrea' Glab

Aug 11, 2022

Google

Chelsea is amazing! She's always so personable and willing to help in any way she can. Any question I have she always answers to the best of her ability and with a smile on her face! :)

Samantha Sterling-Lynch

Aug 11, 2022

Google

Front desk people are awesome! Especially Chelsea Castillo , didn’t hesitate to make sure I saw how awesome the property was!

Chase Ramirez

Aug 11, 2022

Google

I love living here! The amenities are great, and has a beautiful location. Manager is always super helpful and friendly! Chelsea always greets me with a warm welcome each time I visit. Maintenance is quick to fix any issues in my home

Camille C

Aug 11, 2022

Google

Me and my husband have greatly enjoyed our experience at this complex. Chelsea has always been expeditious with fulfilling any requests. The apartments are very beautiful & the amenities as well as proximity to major freeways is convenient. I would recommend these apartments to anyone that is on the market looking for a residence.

Carmen S

Aug 9, 2022

Google

The staff is great and the package lockers are convenient.

Desiree Dollison

Aug 9, 2022

Google

Apartment is very nice and clean but only problem is the apt office never picks up the phone at all.

Lujah Shrestha

May 22, 2022

Google

Thank you to the office staff for all your hard work I’m making our home environment pleasant! And great maintenance team. Thank you Hanna for everything 🙂

The Lion Insurance Agency, LLC

May 19, 2022

Google

It’s a pretty nice complex that has made several upgrades during my short stay here, including a dog park and adding stone paths to an area I like to walk around. Communication with management and maintenance is not the best but they have good attitudes for the most part. Nice amenities and furnishings, convenient location off of 161, but be wary of warning guests that they’re vigilant about towing.

May 9, 2022

Apartments.com

McKenzie has been super helpful and even checked in with me after my move in. Very honest with all information and on top of it! My apartment was very clean at move in and the neighborhood is clean and the neighbors are so far, very nice. Would recommend living here!

Laura Bickford

Apr 4, 2022

Google

Excellent Apartment

Olusi Leonard Olaoluwa

Feb 16, 2022

Google

Very responsive staff, with management that doesn’t mind going out of the way to help the residents! Nice and clean shared community areas like the clubhouse and huge pool.. add basketball court to the mix and my kids would never wanna leave this place, lol.

Maria Peracha

Jan 18, 2022

Google

Mckenzie is very welcoming , friendly, professional and helpful. She went out of her way to help us.

Joyce Gatsi

Dec 28, 2021

Google

This is my home, for now. An older property, but it was remodeled in 2019. A large complex with pool, fitness center, business center, community center. A good mix of residents.

Dean Thompson

Dec 12, 2021

Google

Apartamentos muy cómodos, espacios acogedores y pocos edificios. Estacionamiento adecuados y disponibles siempre

gina isabel nery bracho

Dec 9, 2021

Google

This apartment complex is old but renovated. It is a well kept community. I always see in the morning the maintenance people picking up trash from the bins outside each unit and the grounds/parking lot area. My husband and I have lived here for about 2 yrs. The office staff is very professional and courteous, though sometimes it is kinda hard to talk to someone when calling the office. The maintenance personel especially Jose is the absolute best. Every single time I put in a work order/request, it is resolved within 12 hrs. Jose will listen to your concerns and will do his best to fix it. Parking is limited and every night, there is a towing truck that checks for tags/stickers and tow the ones that don't have it. Some tenants do not like this but I do like it. Making sure that all vehicles are authorized to park not only helps the tenants have a parking spot but it is also for safety and security of the community. edited: Just want to add to the management, please fix the light by the gate/callbox. It has no

Lady D

Dec 6, 2021

Google

An older, but remodeled complex. The staff has changed over completely. The amenities are decent, not great.

Dean Thompson

Nov 30, 2021

Google

Bello lugar

Luis Jesus Padron

Nov 28, 2021

Google

I've had an excellent experience with this apartment complex. This was my first apartment home, and Adony (the leasing agent) has been exceptionally helpful. He answered any and all questions I had in the moving process and made moving into my apartment extremely easy. I really appreciated him answering my questions, even when he was working at another Cortland location that day. I also really enjoy the amenities the complex offers, and my favorite bonus feature is the trash bins outside each apartment home so that your trash isn't flooding the hallway. Overall, I am glad I made the choice to move in here and would recommend this location to anyone looking for a new apartment home!

Nicholas Swille

Oct 29, 2021

Google

I toured at this complex a while back and I absolutely loved it! Definitely one of the nicer properties in the area. The office staff was very helpful and it looked well kept. The floor plans were also very nice. I still have a bit until I have to move, but this is definitely at the top of my list.

Carolina Bonilla

Oct 28, 2021

Google

Been here for about 8 months. No place is perfect, but this one is great. The only issue is the main gates are always broken. They're broken more often than not. It's the residents that ram them. The leasing team and maintenance team are great and always respond to service requests within 1 day or 2.

Civa llik

Oct 28, 2021

Google

I've lived here for about a year now and going, great community, awesome customer service, also friendly and on point maintenance workers, my best experience with maintenance was with José Martinez. Always on time and respectful and confident with his work :)

Miguel Salazar

Oct 27, 2021

Google

I like it here and it is home to me. No complaints and the team seem pretty on top of it

Allen Tillerson

Oct 27, 2021

Google

Management has changed a few times, but its not crazy. I think there's someone new recently. Shelby was good and attentive but Val is great too. I'd give a 9/10 total for everything the complex has.

Robert Samson

Oct 26, 2021

Google

The location is pretty nice as it is off highway. I like the staff also. Price could be a little better but its worth it. I have referred friends here and will continue to do so.

Shiv Kumar

Oct 26, 2021

Google

- I have been living at this Cortland community for a while. The leasing office and staffs are extremely pro. Especially VALARIE P. she is very helpful ,listen and understand the issues. 5+stars for her.

Serein Regmi

Sep 9, 2021

Google

- I have been living at this Cortland community for a while. The leasing office and staffs are extremely pro. Especially VALARIE P. she is very helpfull ,listen and understand the issues. 5+stars for her.

Serein Regmi

Sep 9, 2021

Google

Recently moved in this community. Right from touring this community the staff have been very welcoming and warming. Adony was our leasing agent and he made our move in very smooth. Its been week we are here now and I am loving this place. When I moved in had few issues in the apartment but maintenance team took care of it within a day. Looking forward for my stay.

Pritesh Bora

Jun 23, 2021

Google

If your looking for a nice spacious apartment home this is the community for you !

May 28, 2021

Apartments.com

I plan on staying with Cortland apartments as long as Im in an apartment.

Resident

Apr 29, 2021

Apartments.com

I really enjoy living here, at cortland walnuthill.

Anonymous

Apr 19, 2021

Apartments.com

Courtland is a great place to live , outstanding management team and the maintenance crew are 2nd to none . If I could sign a 20 year lease I would

Anonymous

Apr 14, 2021

Apartments.com

My fiancé and I moved in last year and our lease is about to end soon. In the beginning, we had complications. The apartment wasn’t even clean when we moved in and had other problems along the way. However, the maintenance staff were always on top of it along with the leasing staff. Because of this, we didn't mind it as long as it was fixed. Overall, the customer service is amazing and for the price it was good. No apartment complex is perfect and I’d say this specific apartment complex is very good. If I do lease again, it’d be with Cortland. ☺️

Crystal Espinoza

Apr 12, 2021

Google

Living in these apartments is wonderful you get what you pay for & im talking about high quality.

Current Resident

Mar 19, 2021

Apartments.com

The apartment complex is kept very clean, the team are very friendly and professional.

Anonymous

Mar 12, 2021

Apartments.com

I just recently moved into this complex last month and it started off amazing. The staff was really friendly and maintenance would show up for anything that needed to be done in a timely manner. I love the location as well. However, over time I started having critters appear in my apartment. I know it's normal but they started appearing more frequently. I am terrified of these critters (aka roaches) to the point where I have been suffering from panic attacks and not sleeping well. I am really stressed out about it all and I am not sure what to do at this point. I want to love this place but I might end up in an early grave this keeps up. I have gotten to a point where I have to creep around my living room as to hopefully not see one. I was told it was not an infestation but I really so believe there is one as I heard these are German cockroaches. Just thinking about that makes my body itch. I really want this problem to be solved so I can actually live an enjoyable time at this apartment complex. Not only tha

Crazpicc

Mar 11, 2021

Apartment Ratings

Great place to live, I moved in December and love it. I have a 1 bedroom and it's great. The staff are always willing to help out with any questions and the maintenance crew is great.

Michael Holloway

Feb 27, 2021

Google

I just moved in about 2 weeks ago and already I am in LOVE with this place. If I could give a 10 star review I would!! From the start, my experience has been amazing. Adony Rios (the leasing consultant) was such a big help when I inquired about their apartments. He responded to my emails so quickly and even sent pictures/videos and whatever other information I needed. This is my first time moving out on my own so I had no idea what I was getting into and what would come with this, but Adony gave me all the information I needed and was happy to answer all (and I had a ton!) of my questions. Following my move-in I had a few minor details needing to be fixed in my apartment, but since it was nothing major I assumed it would just get taken care of at a later time. I was pleasantly surprised when Adony asked if he could send the service tech the next day! Jose Martinez (Service Tech) showed up and took care of everything I had brought to Adony’s attention. Jose made sure to address all of my concerns and get every

yesenia campos

Jan 9, 2021

Google

Moved in here back in October and for the most part it’s been okay. Tyler was very attentive during the whole process and even though he was on vacation the week we moved in he made sure to give us a call as soon as he got back to check that everything had gone smoothly. One of the only little things is the parking. Parking spots are scarce and I see residents parking in the visitors parking but you can pay for your own parking spot. When I first wrote this review I had put about a pest problem that I had since moving in but Itati contacted me the next morning and had someone come by my apt that same day to check. Later in the day she called me once more to let me know they had found the root of the problem so they had fixed it. It’s been a couple of days and I haven’t seen anything pop up yet so I am very thankful for that!

Leslie Hernandez

Dec 29, 2020

Google

Apartments are great, well maintained and responsive to concerns as of late.

Jordan Godfrey

Nov 10, 2020

Google

Currently live here and we love it. Always clean, quiet and safe. Staff and maintenance is always so nice. Gym and pool are always kept in good shape. Thanks Cortland!

Eileen Aguilera

Oct 15, 2020

Google

The guy at the front desk was so very kind and helpful. Adony was his name I believe. I Came here to get information and it already felt like home. Beautiful property also.

Khadijah Thomas

Sep 21, 2020

Google

Great property with wonderful amenities and staff. I would recommend this to anyone!

Andrew Leask

Sep 10, 2020

Google

One of the nicer places in Irving for the price you pay. Parking could be a little better, but aside from building a whole new complex or parking garage, I don’t see how you fix that. Other than that the staff seem pretty on top of the stuff and are always smiling. I would recommend to anyone in the area.

Adam Robins

Sep 10, 2020

Google

I absolutely love the location. The staff is amazing and quick to respond to my needs. 10/10 would recommend!

Shelby Hurst

Sep 10, 2020

Google

Staff was very helpful and professional during my time here. Clean complex with amazing amenities, definitely would recommend.

Masih Abdulbasir

Sep 10, 2020

Google

Great complex with great management! Would recommend to anyone looking for a clean, safe place to live!

Savannah Simms

Sep 10, 2020

Google

I’m just ecstatic! I was approved to move in next month. I toured the community and it’s so nice. The ambiance is very welcoming, clean and orderly and safe. I’m looking forward to my new home and making new friends. I’m anticipating attending some of the community events they have. I’m very grateful to Jon and Triston for their hard work and efforts during my ap process. See y’all around, neighbors!

Janjan Klingbeil

Jul 22, 2020

Facebook

A great place to call home.

Verified R.

Jul 16, 2020

Apartments.com

Great place to live! The community team is friendly, professional and provide a great atmosphere. The apartments have been great! Amenities are accessible and enjoyable.

Verified R.

Jul 13, 2020

Apartments.com