When presented with some unfortunate policy changes regarding lease renewals at a pivotal time in the year, Jeff in the leasing office took our concerns seriously - even though this new policy came from corporate, not our own local office - and helped us to rectify the issue in less than 2 days. People seem to rate apartment complexes poorly, but we've never had any real issue that wasn't taken seriously and resolved in a reasonable amount of time - plus its nice when the office staff are understanding and very down-to-earth despite how large Cortland is as a corporation. Decent apartments, great location, great staff, amazing maintenance department, lots of amenities - its a good place to call home.
Travis Roberts
Sep 2, 2021
Prairie Creek is such a great place to live. The Cortland staff have been great since they took over (especially Audra), and the maintenance staff here absolutely cannot be beat. Definitely consider living here if you can reasonably afford it. Very dog friendly community as well!
Jake Phillips
Jun 29, 2021
We have only been here a few days and yet compared with our previous apartment complex it is 100% better! The interiors have been completely renovated and not just ‘updated’ as in painting over old they have fitted and replaced flooring; it is a lovely grey laminate wood look. The appliances; tiled shower baths -all new and not the cheapest available; granite countertops; fireplace; nice patios and more!. Our garage has ample space for storage we sorely needed and the car too! It appears to be a quiet neighborhood with parks for children; dog areas and bags provided; trails are all around us too. We had a few items on our walk through that were attended to the day after I reported them. Noteworthy consideration in a place where the work is still being done to repair a storm related flooded clubhouse and upgrade other vacating units. I had one construction concern about a single towel bar in the baths; but I confess every rental we have ever had has a single towel bar in every bathroom - so I can’t hold that s
Laura Ludlum
Apr 22, 2021
I just want to say I love living here it really has been an amazing 2 months and the maintenance staff and leasing staff are great. The office just makes you feel at home and like your a part of the family. ❤❤
Tracy
Apr 22, 2021
Me and my wife moved this past Feburary and the experience has been amazing and the leasing staff and maintenance team are very polite and attentive to any needs we may have. The new renovations are what is so attractive and amazing. Its just a pleasure living in this community. If your looking for an apartment come check out these apartments you wont regret it!
Jerry Granados
Apr 22, 2021
Audra has been amazing in making this place such a stress free place to live. Cortland prairie creek has been the BEST place! Great management and team. I have been living here for a year and am transferring to another unit, which I was nervous about. Audra was outstanding with her customer service as well as making it such an easy transition into our new unit!! Looking forward to another great year renting in the neighborhood.
Megan Theros
Apr 21, 2021
Our move in has been absolutely incredible. We came to the community with very short notice following a short term lease in another community following a flood in our home. Audra has gone above and beyond staying on top of any needs and following up with our progress as well as Jeff The communication lines have been seamless and diligent. The staff do a very good job supporting each other to keep things moving forward. Thank you for all your hard work and helping us get settled. Stay well.
Haideh Carrington
Apr 20, 2021
Audra is always so cheerful and helpful! She is full of Information and answered all of my questions making my experience very memorable I will always love it here! Definitely would recommend 👏
Cody Mashburn
Apr 20, 2021
This community is one of the nicest communities in the area by far! The staff is extremely welcoming and professional. Audra is very informative, professional, and has a great attitude towards new and current residents!
Tanner Underwood
Apr 20, 2021
Great value for older property. Cortland took over recently and is making many improvements externally and with apartments as they become available for new tenants. People in the community are also very nice and family oriented. Feel very safe and quiet. The property is older so things break but the Facilities team (especially Roger) have it fixed extremely fast. Facilities Team A+. Maybe others are more lucky than us but office staff service has been very average. Overall, if you are ok with a little older property (making improvements) with quick maintenance and family friendly environment---this could be your future home.
Curtis Thornton
Apr 18, 2021