Kris the service manager was very helpful. My lock got stuck and i had to go to work. But i didn’t want to leave my door open, So as soon as i told him about the issue he immediately came over to fix it. Can’t ask for anything better then that. Truly great
Louis Acosta
Jul 11, 2025
Marissa was a fantastic tour guide. I can’t wait to apply and show my wife the unit. I loved the amenities and the landscaping! She was very insightful and tried to understand what I was looking for. I will be around the lake. I cannot wait!
Anonymous
Jul 11, 2025
Apartment Ratings
Good evening! Cortland Portofino Place. I want to congratulate you for making our community so wonderful! I also want to highlight something very important: a few days ago, I was enjoying the pool with my children, and Mr. Wilmar Guerrero was doing an exceptional job maintaining the facilities. “What a great job!” My husband asked him a few questions about the cleanliness of the buildings, and he kindly responded to each one. Curiously, the microwave broke down, and he was the one who solved the problem for us. We took this opportunity to congratulate him. Mr. Wilmar Guerrero, thank you for your great work!
ismeyrin santiago
Jul 10, 2025
Special shoutout to Tesla! Every time I see her, she’s always working. Giving the guys a run for their money! Going on year here and don’t have a complaint! Keep up the good work team!
Brandon Goss
Jul 9, 2025
Loved my tour with Marissa, excited to apply
Chalin Mejia
Jul 8, 2025
Wilmar G. was very helpful when I had an emergency issue at Courtland. Thankful for his response to my urgent matter.
Tatumn Vaught
Jul 6, 2025
Juan Buatista great guy great service always a pleasure to see him around .
Mikey Melendez
Jul 2, 2025
Wilmar Helped Me! Amazing job.
Cergi
Jul 2, 2025
Good afternoon. I want to leave this comment, as I am satisfied with the service provided by Mr. Wilmar Guerrero. He was the only one who fixed my air conditioning. Several colleagues came, but he was the only one who said he'd be back, and he delivered. Thank you for your dedication and service; you made everything easier. Congratulations to your employer. It was an emergency, but every time my apartment needs it, I will request your services.
Nancy Leroy
Jul 2, 2025
Wilmar Guerrero , Thank you for your service
Beautycanbraids
Jul 2, 2025
Lady from maintenance always I can see her working earlier and very hard
Antonio Nunes
Jul 1, 2025
Un excelente trabajo, siempre trabajando muy bien por la comunidad!
MARLEYIN MORENO
Jul 1, 2025
Excelente servicio, he llamado para reparar, o hacer cambios necesarios en mi apartamento y wilmar guerrero siempre ha estado a disposicion, un gran servicio brinda y aparte es experto en lo que hace, gracias a a personas como el esta comunidad esta tan bien
Felipe Ospina
Jul 1, 2025
I’ve been living here for over 2 years and have had an amazing experience so far. It has amazing amenities, the staff is great, and the maintenance staff has been incredibly helpful any time they are needed. It has overall been a great place to call home.
Ana Cecconi
Jul 1, 2025
Marissa was great on our showing. Very friendly and knowledgeable. From the moment we arrived, she made us feel welcome and immediately set the tone for what turned out to be a seamless and enjoyable tour. Marissa came well-prepared, with detailed property information, answers to our questions before we even had to ask, and a warm, professional demeanor that made the entire experience smooth and stress-free. She walked us through every aspect of the space with confidence and clarity, highlighting key features that we might have overlooked on our own and giving us a clear sense of how the property could meet our needs. What stood out most was her genuine enthusiasm—not just for the property, but for helping us envision what our future could look like there. She wasn’t pushy or overly salesy; instead, she took the time to really understand what we were looking for and tailored the tour accordingly. It felt like we were touring with someone who truly had our best interests in mind. Every detail was thoughtfully
Jake Sherman
Jul 1, 2025
Updating this after living here for 4 years - Positives: * The staff are friendly, Ramona and Chris are a big part of the community and always helpful. * They host fun community events that brings everyone together. * The landscaping is very nice and well maintained. * The amenities are great and a lot more than other places offer. Negatives: * Some residents are disrespectful of others and property; littering, parking in the car wash, playing loud music in common areas, using glass bottles at the pool, and abusing/breaking gym equipment.
Chris
Jun 29, 2025
Great experience living here, Ramona is the best
Andres Galeano
Jun 28, 2025
Amazing community! Chris and Ramona are the best, super friendly!
nathalie enriquez
Jun 28, 2025
Chris is the best love the maintenance team hear at Portofino.
Nequa Brown
Jun 28, 2025
truly appreciate how the team at Cortland Portofino Place always checks up on me and makes sure everything in my home is running smoothly. Reece is always so kind and attentive—he goes out of his way to follow up after any maintenance request or concern I’ve had. It means a lot knowing that they don’t just fix the problem and move on—they actually care about the residents and take the time to make sure we’re comfortable and satisfied. It’s rare to find that level of consistent care and support, and I’m so thankful for it!
Madeline maddy
Jun 26, 2025
When my AC stopped working, Ramona at Cortland Portofino Place came through right away! I submitted a maintenance request and they responded super fast, which I really appreciated—especially in this Florida heat. The technician was professional, polite, and had the AC back up and running in no time. They even checked to make sure everything was cooling properly before leaving. It’s reassuring to know I can always count on quick and reliable service here. Thank you for keeping us cool and comfortable!
Kennedy Philip
Jun 26, 2025
just really want to thank Tesla for everything she’s done for me. She’s not just someone doing her job — she truly cares. I was going through a rough time and dealing with something in my apartment that had me feeling really overwhelmed. Tesla didn’t just brush it off or rush through it. She took the time to really listen, helped me get it handled step by step, and followed up with me after to make sure everything was okay — not just with the apartment, but with me. That meant so much. People don’t always realize how far a simple check-in or a little kindness can go, but she does. Tesla always goes above and beyond, and it honestly makes living at Cortland Portofino Place feel like more than just a place to stay — it feels like someone’s actually looking out for you
Elijah Roblez
Jun 26, 2025
Kris did an amazing job fixing my refrigerator! He was on time, professional, and super thorough. He took the time to explain what was wrong, fixed it quickly, and made sure everything was working perfectly before he left. I really appreciate how patient and respectful he was throughout the whole visit. EZ also made the process so smooth—he submitted the request right away and kept me updated every step of the way. It’s always such a relief knowing I can count on the team at Cortland Portofino Place. They’re always quick to respond, helpful, and truly care about making sure residents are comfortable and taken care of. Thank you both so much for the great service!
Miguel Suarez
Jun 26, 2025
Review: ⭐️⭐️⭐️⭐️⭐️ I submitted a maintenance request to Nylah - the office lady that works there to fix a light in my apartment, and the team at Cortland Portofino Place handled it so quickly! They showed up the same day, were super friendly and professional, and made sure everything was working perfectly before they left. It’s little things like this that make living here such a great experience. The staff is always reliable and goes out of their way to keep the community running smoothly. So grateful for their quick and efficient service!
Lyna Love
Jun 26, 2025
Kris is always on time, fast and knowledgeable about the repairs. He makes living here enjoyable.
Jean Yacinthe
Jun 26, 2025
Thank you for changing my air conditioning filter.
Fernando Celis
Jun 24, 2025
Oscar came and fixed my washing machine the same day of request and was in and out with in 30 min
TYLER MCCORMACK
Jun 12, 2025
I have not lived in an apartment complex in quite some time and have heard horror stories about both management and maintenance in apartment complexes, so I was inherently a bit skeptical. I moved from out of state and signed a lease prior to even viewing the community, and Ramona made it such a seamless, simplistic, and enjoyable experience. This past weekend our AC unit went out, which, living in Florida presents obvious problems. Rodrigo from maintenance IMMEDIATELY responded, and was incredibly professional, helpful, and speedy. There were issues outside of his control, so he explained what the turnaround time would be, offered us a solution for the interim, and remedied the problem immediately upon receipt of the required part. The communication, timeliness, professionalism, and kindness of every employee that we have encountered has been above and beyond our expectations. Thank you to Rodrigo, Ramona, and the Cortland team for the terrific experience that they continually deliver. I cannot recommend the
Heather Kelley
Jun 11, 2025
Shout out to Tesla! She’s the best - always has a smile on her face and willing to help!
Kimberly Goss
Jun 9, 2025
Hi this is Mary Jane Jones.I just wanted to say thank you for doing a great job and helping me with my washer and shower.Rodrigo was very helpful and I really appreciate his help.
Kelly Jones
Jun 4, 2025
Shoutout to Tesla! She is so sweet and friendly every time I see her around the complex. No matter what time of day it is, she’s out there working hard making sure everything looks great!
Meghan Conlan
May 30, 2025
Alston is the best!! Very professional and knowledgeable at what he does. He keeps my place running smoothly
Crystal Paul
May 28, 2025
I had an issue with my toilet over flowing and maintenance was super fast to respond. Rodrigo was absolutely excellent!! He fixed my issue right away ! He’s very good !
Diana Marquez
May 27, 2025
Esequiel , es una exclente persona muy educada y las veces que ha dado servicio a mi departamento lo ha realizado de mamera efectiva , es muy hamable siempre nos saluda en cualquier lugar que esté con una sonrisa , eso nos motiva cada día , vivir en una comunidad con gente muy educada
elizabeth ramos
May 22, 2025
Supported, grateful, fortunate, cared for, and respected are what I feel here at this wonderful community. A special thanks to Rodrigo for also taking the time and care to fix any and everything we need. Thank you Cortland Portofino!
Julian Paul Cadiente
May 16, 2025
Giving praises to Chris for coming out and having urgency about an issue I reported. Not only did he have a fast response but he brought the right people to tend to the issue! Very very thankful to him for going above and beyond to making my living situational as comfortable as possible
Shenelle Bell
May 15, 2025
Oscar always gets the job done. Fast, cleans up after and very professional
Shenelle Bell
May 6, 2025
Manuel and Wilmer were very helpful and responded quickly and efficiently to my request. Thanks guys and thank you to the rest of the maintenance and management team.
Andrea Cookhorn
Apr 29, 2025
Great service, always very responsive. Had an issue with the AC (on a 90 degree day) and had someone over and everything fixed within the hour of calling in to put in a work order. Much appreciated
Sam Levins
Apr 27, 2025
Juan is a great employee he cleans the pool well making me feel comfortable and he brightens up my day everytime i see him
Precious Hollis
Apr 25, 2025
Everything was very clean. Juan was a very good worker.
Fernando Celis
Apr 25, 2025
Reece is incredibly hardworking, consistently going above and beyond to keep the property looking its best. He is always polite and professional. The grounds are well maintained and the breezeways are kept clean.
Shadreck Chitsonga
Apr 24, 2025
Reece is specially awesome and good at what he does. The grounds and breezeways are always clean because of him. He is very kind, helpful and always cheerful. Thanks for all you do Reece, you make Cortland a great place to live.
FlorenceMuta C
Apr 24, 2025
My experience with Ezequiel was perfect everything Was done and left perfect!!! All the issues were addressed and then asked if anything else is needed !! That’s what I call amazing resident experience. Thank you.
Ron Herm
Apr 24, 2025
Reese is so helpful and attentive. Such a people person. Keep you posted on status of work and very personable and helpful. Thank you Reese!!!
annieduce17
Apr 23, 2025
Chris and Manuel stopped by this morning for a maintenance check on the fire alarms and sprinklers. I just wanted to shout them out and say how pleasant of an interaction I had! They came in complimenting my apartment and chatting with me as they were checking my place out. It made a routine check up enjoyable despite having maintenance come inside. I’m very thankful to have such a nice crew around this complex! Thanks guys!
Hannah H
Apr 22, 2025
I wanted to give a big shout 🎉out to “Izzy” from the maintenance crew. He has been fantastic! I’m handicapped, so whenever he runs into me near my building, he always offers to help me carry something inside or whatever way he can assist me. It means so much to have a kind, compassionate and caring employee in the complex, who goes above and beyond to help. I’ve seen him walk out of his way just to pick up a few small pieces of stray trash. He really strives to keep up the place. Thank you, Izzy for being a blessing!😇
Cindy Albury
Apr 21, 2025
Sr. Wilmar Guerrero Excellent performance in the ordering process needed in my apartment. I had no further issues. He was very respectful and did his job very well. Cortland is an excellent worker. Now I look forward to his work serving my future needs.
Dayana Martinez
Apr 18, 2025
Great community. I really enjoy the indoor basketball court very few neighborhoods can say they have one. Staff is great especially Juan Bautista.
Dave Noel
Apr 18, 2025
Wilmar was great. Did more than was on the work order so that we didn’t have to put in another one. Just got done what needed doing. Thank you brother
Joshua Marks
Apr 17, 2025
Un lugar maravilloso! Limpio gracias al equipo de trabajadores .
MARLEYIN MORENO
Apr 17, 2025
Elieser, es una exclente persona muy educada y las veces que ha dado servicio a mi departamento lo ha realizado de mamera efectiva , muy profesional y sabe de su trabajo, estoy agradecida por el servicio de mantenimiento que he recibido, el se asegura que los arreglos queden bien y se toma su tiempo que es oportuno.
elizabeth ramos
Apr 17, 2025
I love living here. The community is clean and quiet and the personnel and workers are nice people. I want to especially thank Reese for his hard work. When I see him he's always smiling and cleaning something. It's truly a comforting feeling knowing there are good people working where you live. Well done Cortland Portofino.
Royann Knowles
Apr 17, 2025
During my time in Cortland Portofino for the last three years. Reece has been very helpful and informative about his presence and hard working assignments. I always saw him pressure cleaning the driveway and the floors of my units. I saw him cleaning around the dumpster area and pick up trash by the lake areas. He demonstrated good work ethics as a maintenance agent at Cortland Portofino. I’m honored to provide a review of his dedicated work.
Colin Brutus
Apr 17, 2025
Mr. Juan, our grounds keeper does an amazing job keeping the place clean.. always making sure everything is up to par.. love having him round!!! Ezikiel has to be the greatest person in maintenance to work with.. He is always willing to go above and beyond.. We need more like him.. makes it a great place to live.. thanks Ezikiel for all you do!!!! Just had a seemingly serious Air conditioning issue. I would not get cool air in the master bedroom, needless to say it was a torturous two days could not get rest or sleep, my wife drove me nuts. Chris, E. Z , and Austin came over to resolve. The issue would seem to be impossible to fix. Chris found the solution alongside of the rest of the team. He went ahead and got underneath an area that seemed like impossible to get to to fix the air duck that needed fixing talk about going above and beyond.. Words cannot describe the efforts and the value of the service that Chris, EZ. and Austin provide....They are an amazing team. Amazing work. I am super super thankful and
SRE
Apr 17, 2025
Rodrigo was very professional and persistent in fixing my refrigerator. I appreciate that kind of dedication. Thanks.
Andre
Apr 17, 2025
A special thank you to Reese from maintenance—your hard work and dedication to keeping the building and surrounding area clean never go unnoticed and are deeply appreciated. It’s the little things, like a spotless hallway or a well-kept outdoor space, that really make a difference. Thank you to everyone in the community for making this such a comfortable and pleasant place to live!
Hookman Jones
Apr 17, 2025
Chris and Manuel from maintence came by today to check on my fire alarms. They were awesome! Super friendly and made a normally boring inspection fun!
Shawn
Apr 16, 2025
This has been a wonderful experience dealing with Juan and his crew. He’s very professional and reliable. Whenever you see Juan he’s actively busy working to get things fixed and cleaned up…. Wonderful guy!!!?
Johnathan Embry
Apr 16, 2025
During my time in Cortland Portofino for the last three years. Wiss has been very helpful and informative about his presence and hard working details. I always saw him pressure cleaning the driveway and the floors of my units. I saw him cleaning around the dumpster area and pick up trash by the lake areas. He demonstrated good work ethics as a maintenance agent at Cortland Portofino. I’m honored to provide a review of his dedicated work.
Colin Brutus
Apr 16, 2025
Always professional and quick to respond! Reece consistently goes above and beyond to make sure any issues in the groundskeepers are taken care of efficiently. Whether it’s a small fix or a bigger job, the work is always done properly and with care. Really appreciate having someone so reliable on-site!
Annabelle Gold
Apr 16, 2025
Juan Bautista was very helpful with the fire sprinkler inspection today
Corey Jemmott
Apr 16, 2025
Me encanta vivir aquí, los apartamentos son muy cómodos y muy lindos, el personal de mantenimiento es excelente, te resuelven de una manera rápida y eficaz, ezequiel, oscar muy buenos trabajadores y las muchachas de la oficina super amables todas. Sin duda una gran experiencia.
Fabiannys Gomez
Apr 16, 2025
Esequiel is the best when it comes to maintenance. Whenever we need help, he always shows up right away!
Arlety Alonso
Apr 15, 2025
I’ve seen Juan around the neighborhood. He keeps the community very clean. Pool areas and streets always look nice and clean. He is very polite and responds to questions.
Sabrina Bautista
Apr 15, 2025
Rodrigo is the best tech! He fixed my ac in no time.
Jackson Willie
Apr 15, 2025
Reece Bing is very nice and very respectful. He is always there to help me with all needs. I really do appericated him.
Jenifer Gillespie
Apr 15, 2025
Best maintence team, Ezequiel’s awesome, super helpful and always gets things done quickly. Really appreciate having him around!
Chaveli Alonso
Apr 15, 2025
They are ready to listen, and they’re professional.Juan is the best maintenance guy in the community. Thank you to Juan Baptista
Frantz Louis Jean
Apr 15, 2025
Thanks to Oscar from the maintenance team who’s always on time and very professional!
Dubymar Tollinchi
Apr 15, 2025
Reece came by to fix an issue in my apartment and did a great job. He was on time, polite, and got everything working again without any hassle. Really appreciated the quick and professional help.
Viguens Sainvilus
Apr 15, 2025
Ezikiel has to be the greatest person in maintenance to work with.. He is always willing to go above and beyond.. We need more like him.. makes it a great place to live.. thanks Ezikiel for all you do!!!! Just had a seemingly serious Air conditioning issue. I would not get cool air in the master bedroom, needless to say it was a torturous two days could not get rest or sleep, my wife drove me nuts. Chris, E. Z , and Austin came over to resolve. The issue would seem to be impossible to fix. Chris found the solution alongside of the rest of the team. He went ahead and got underneath an area that seemed like impossible to get to to fix the air duck that needed fixing talk about going above and beyond.. Words cannot describe the efforts and the value of the service that Chris, EZ. and Austin provide....They are an amazing team. Amazing work. I am super super thankful and my days will be much better with good clean Cool air. Thank you guys. Great job appreciate it.!!!
SRE
Apr 15, 2025
Kris and Manuel came by to due an apartment inspection, super friendly and professional. Nice guys, great at their job! Give em a raise!
Aliyah Santos
Apr 15, 2025
Quick and efficient
CEDRIC MCFADDEN
Apr 15, 2025
Giving this 5 stars for the maintainence team here. Chris the service manager and EZ always come to my rescue when I have any issues arise. They are the absolute best and such great asset to cortland portofino. Thank you so much!
Leah V
Apr 14, 2025
Great staff .always helping every tenant in portofino.mariella she is one great worker and also a great manager.all staff in the office are wonderful dedicated workers
Javier Vargas
Mar 14, 2025
Wilmer and Chris Great guys! Very helpful
Andrew Perry
Feb 26, 2025
Great community . No problems living here at all! only thing i recommend is getting the exit gate fixed better . As I was leaving out the gate it was still open from another car going through : twice someone almost hit me head on trying to come in the exit gate as I was leaving . I’m guessing g they couldn’t get through on the visitor side
Tiffeny S
Feb 25, 2025
⭐️⭐️⭐️⭐️⭐️ Portland Portofino isn’t just a place to live—it’s a lifestyle! After returning as a long-time resident, I can say without a doubt that this is the BEST and most fun community in Palm Beach County. First off, the team here is unbeatable! Kim is a rockstar at managing the property, always making sure everything runs smoothly. Teresa is super friendly and helpful, adding to the welcoming vibe. The maintenance team? Lightning fast and on point—Chris and Ezekiel know exactly what to do and get it done ASAP. Now, let’s talk about the leasing dream team—the trifecta of Portofino! Ed is the ultimate hype man, keeping the energy high and making every interaction a blast. Sabrina is the perfect balance of business and warmth, making sure everything is handled with care. And then there’s Ramona—the heart and soul of the place! She made our move-in process effortless and goes above and beyond to help residents. She knows this property inside and out (literally, she has keys to everything, LOL). Living at Port
Johnathan Embry
Feb 20, 2025
Kris and ez came to fix my garage door clicker they were friendly professional knowledgeable fix my problem within seconds. Definitely recommend
Guerlin Edmond
Feb 20, 2025
Ed gave us an incredible tour and sold us on Cortland Portofino! The complex is very nice with tons of amenities. Ed also saved the day after we moved in because we were traveling and left a critical document in our apartment, and Ed helped us figure out a way to get it.
Kennedy Smith
Feb 19, 2025
easy maintenance experience with my dryer
Marianne Fitzgerald
Feb 18, 2025
Ed was a professional and very helpful. Ed is a great representative of Cortland.
Philip Della Jacova
Feb 11, 2025
Sabrina gave me the best tour I recommend.
Jorge Escobar
Feb 8, 2025
Cortland maintenance team is the best especially EZ. He fixes everything right the first time and super efficient. Thank you EZ Great job Cortland!!
Terrence Villard
Jan 30, 2025
Kris and Manuel on the maintenance team are awesome !
Kris Dillow
Jan 14, 2025
Kris is excelent supervisor, he solves all maintenance problema with Good quality
Ramon Eduardo Perez Martinez
Jan 2, 2025
Great touring experience with Ed! Very professional and courteous.
Gavin Haggerty
Dec 20, 2024
Cortland Portofino is a great community. I highly recommend working with Sabrina she was very knowledgeable and friendly. Thank you
thais Dosreis
Dec 19, 2024
The maintenance team and office staff here truly go above and beyond to make this community a great place to live. Whenever there’s an issue, the maintenance crew is quick, efficient, and always friendly, making sure everything gets taken care of without a hassle. The office staff is just as amazing—always welcoming, understanding, and ready to help with anything you need. It’s clear they care about the residents and work hard to keep everything running smoothly. It’s a huge comfort knowing we have such a dedicated team here, and it makes living in this community that much better.
Dec 18, 2024
The maintenance team and office staff here truly go above and beyond to make this community a great place to live. Whenever there’s an issue, the maintenance crew is quick, efficient, and always friendly, making sure everything gets taken care of without a hassle. The office staff is just as amazing—always welcoming, understanding, and ready to help with anything you need. It’s clear they care about the residents and work hard to keep everything running smoothly. It’s a huge comfort knowing we have such a dedicated team here, and it makes living in this community that much better.
Dec 18, 2024
Apartments.com
Had Alston at my apartment today to fix a few things that weren’t working properly. He called before he showed up and gave me a few minutes to situate my dogs and was very helpful and efficient. He got the extra tools that were needed to fix the washing machine and was very informative on what happened and the why. High recommend working with him on your next maintenance issue. Overall the property is great. I give it a 5 because anything I could complain about is pretty minor in terms of what else I’ve seen out there. Haha. Parking is not ideal. It’s a free for all and there are no rules with people owning garages and them not taking up the spots. The pool, gym and amenities are super nice and the staff is really responsive and friendly. Units are big and at the right price point.
Jennifer Balogh
Dec 18, 2024
Living in this community has been an incredible experience. The people here are not only kind and welcoming but also genuinely helpful whenever someone is in need. Whether it’s offering advice, lending a hand, or just sharing a friendly smile, there’s a true sense of support and togetherness that makes this place feel like home. It’s a community where everyone looks out for one another, and that’s rare to find. Some notable names are Ed, Ezekiel, and Rmf Manuel .
Jetayvius Saragosa
Dec 17, 2024
Highly recommend Ramona. Process was very smooth. She is the sweetest, very attentive, and knowledgeable. Great experience!
Sabrina Bautista
Dec 17, 2024
Moving from Maryland to Florida brought inherent challenges, and to my surprise, our apartment was not even close to being one of them! We connected pretty early on in the process with Ramona, and I CANNOT speak highly enough about her. Not only did she give us options and recommendations to find the right unit for us, but she guided our family through the tour months before we were able to tour in person. She ensured that we had all the necessary resources throughout the entire process and guided us through every step of the way. We were able to navigate everything from start to finish with ease, from over 1,000 miles away. Upon move in, she greeted us with a kind smile and even left us a super sweet "Welcome Home" sign with our names on it. No matter where you are looking to move from, Cortland Portofino will take care of you. And if you have the opportunity to work with Ramona, you are in the absolute best of hands.
Dec 11, 2024
Moving from Maryland to Florida brought inherent challenges, and to my surprise, our apartment was not even close to being one of them! We connected pretty early on in the process with Ramona, and I CANNOT speak highly enough about her. Not only did she give us options and recommendations to find the right unit for us, but she guided our family through the tour months before we were able to tour in person. She ensured that we had all the necessary resources throughout the entire process and guided us through every step of the way. We were able to navigate everything from start to finish with ease, from over 1,000 miles away. Upon move in, she greeted us with a kind smile and even left us a super sweet "Welcome Home" sign with our names on it. No matter where you are looking to move from, Cortland Portofino will take care of you. And if you have the opportunity to work with Ramona, you are in the absolute best of hands.
Dec 11, 2024
Apartments.com
In my personal experience of finding a new home, I can absolutely say without a doubt Cortland Portofino Place is a perfect fit for my family and I. Kim guided me through each step with such familiarity, expertise, and thoughtfulness in making the application process in transition to a larger unit seamless, I couldn’t have asked for anything more. Kim responded to all my emails and calls within the hour, as well as checking in throughout the entire process to see how she could best support me through the process. I’m extremely grateful for the entire team, but Kim is truly outstanding.
Monalisa Alexandria
Dec 5, 2024
Good building/ community i feel safe here. Just don’t expect the gate to work ever because they don’t care to fix it.
Dec 1, 2024
Good building/ community i feel safe here. Just don’t expect the gate to work ever because they don’t care to fix it.
Dec 1, 2024
Apartments.com
Love the community! Great amenities, pleasurable neighbors, management is always around to help. Ed Trotta specifically is my go to guy, always reliable, and helpful!
Alex Lellos
Nov 30, 2024
From the moment I stepped into Portofino Cortland for my scheduled tour, I knew it was the place I wanted to rent. In fact, I didn’t feel the need to tour any other apartments afterward. The leasing office is very welcoming, and Sabrina greeted us with the biggest smile and a great attitude. She took excellent care of us and showed us all the units we were interested in. Daniela processed and reviewed our application in just three days. On the day we signed our lease, Sabrina provided brochures and plenty of helpful information. What truly sets Portofino Cortland apart is the people—the management team and their exceptional service culture. They make Portofino Cortland a wonderful place to live.
Claudia Mejias
Nov 26, 2024
Ramona Brito she is very very nice and she gave us the best customer service experience
Juvania Joseph
Nov 26, 2024
The application and move in process was such a breeze! Ed, who gave me my initial tour, was and still has been very helpful and responsive with any questions I’ve had. I have no complaints. Nice and quiet neighborhood as well.
Mariah Johnson
Nov 22, 2024
Great place to live. Welcoming staff, timely maintenance and fun holiday events really elevate living here. Hope it continues!
Nov 18, 2024
Great place to live. Welcoming staff, timely maintenance and fun holiday events really elevate living here. Hope it continues!
Nov 18, 2024
Apartments.com
Wilmar was great. Our apartment started to foood due to a watching machine issue and he showed up to vacuum and resolved it quickly
Juan Grajales
Nov 10, 2024
Alston is one of the most reliable and efficient maintenance technician here at Cortland Portofino, in West Palm Beach! He’s respectfully enters your apartment and diligently fixes problems; I haven’t had to call him back again for the same issue. I’ve lived here for couple years and always happy to know he’s our fixer upper. I trust his work!
Karina Engleton
Nov 9, 2024
Had a great experience
Erick Jiste
Oct 26, 2024
Beautiful 🤩
Nickole Robinson
Oct 25, 2024
Everything was great
Steven Louis
Oct 25, 2024
We’ve been here 2 months now and are loving it. It’s truly a lifestyle. The staff does amazing job bringing the community together by having many fun events. The staff is also extremely helpful and friendly and always greets you with a friendly smile and warm hello. It’s been a great experience,, even down to the maintenance department, very attentive and friendly. Highly recommend!
Nee Nee Enck
Oct 25, 2024
GOAT staff
Christopher Cedras
Oct 25, 2024
Ramona and Sabrina are a great help and very informative.
Jessie Oge
Oct 25, 2024
I have resided at Cortland for over three years and the one thing I will always value is a sense of community. I also want to give a shout out to a maintenance man named Wes and Alston. They are one of the most kind and encouraging people I’ve met at Cortland. They always respond to the service calls with the sense of urgency, and answer any concerns with no attitude.
lourdes michele
Oct 25, 2024
Muy buen lugar y más el servicio de mantenimiento gracias a Eliecer Zamora x su buena actitud y resolver de inmediato cualquier percance
Thalia Berges
Oct 17, 2024
Hola mi estancia en el condominio fue maravillosa , un lugar muy acogedor donde se respira un aire de limpieza y armonía, todo muy lindo y limpio . Los trabajadores muy atentos ,donde quisiera resaltar al joven Elieser Zamora porque a pesar de ser un muchacho joven es muy atento, agradable y servicial,al pedirle una ayuda se brindó con mucha amabilidad y respeto. Me encantó
Yanet Pellicer Triguero
Oct 17, 2024
Excelente lugar muy limpio ,Elieser Zamora es un trabajador muy atento muy agradecida
Claudia Tortolo
Oct 16, 2024
Muy bonito y un servicio excelente
Leyani123
Oct 16, 2024
Amé este lugar súper acogedor y limpio además de su excelente servicio destacando al trabajador Eliezer Zamora que no dudó en ayudarnos y estar muy dispuesto cada vez que necesitamos su ayuda
susana vazquez
Oct 16, 2024
Por mucho tiempo vivo en este lugar cada vez que necesito algo llamo a maintenance y Eliecer zamorano siempre resuelve mis problemas muy bueno en su trabajo muy gentil lo recomiendo para labores futuras para algún residente
Sonni Velazquez
Oct 16, 2024
Le doy un 20 de 10 amor este lugar siempre que le pido ayuda a Eliecer, Eliecer Zamora soy muy bien atendida un joven dispuesto ayudar en todo muy amable muy gentil con un excelente trato para todos los comunitarios se los recomiendo hace muy bien su trabajo este chavo
Susel Sonni
Oct 16, 2024
Me gusta mucho el lugar, está acogedor, muy limpio el equipo de trabajo es súper bueno, Eliezer Zamora es un joven muy atento y muy amable cuando se le pidió ayuda
Duleidys Diaz Diaz
Oct 16, 2024
Ed was really helpful in showing the apartments to me. He was patient and answered all my questions, if you need a tour of Portofino ask for for Ed.
bibin sam jacob
Oct 16, 2024
The maintenance team at cortland portofino place is amazing I had a dryer issue after putting a work ticket in 10 min the service team member was at my door and took care of the problem in 5 minutes. Just amazing
Anonymous
Oct 2, 2024
Apartment Ratings
My husband and I have enjoyed living here the last 4 years. We will be renewing for one more year once our lease is up next year in May and hopefully purchasing a home. Things have definitely changed when it comes to the on-site team but I have never had a problem with any of them. They have all been friendly and helpful. The new resident services team that is offsite has been responsive when I have had questions. Thank you for the wonderful 4 years!!
Anonymous
Sep 29, 2024
Apartment Ratings
Ed is very nice and welcoming as well as the rest of the leasing staff ! Nice amenities also love the style of the apartments.
Ariana Joce
Sep 29, 2024
The entire team is top tier with their different service options and speedy service calls.
christian
Sep 26, 2024
Absolutely beautiful! The staff is incredible—always attentive and responsive to my needs. The property manager consistently goes above and beyond, showing an unmatched level of professionalism. Without a doubt, she is the most exceptional manager I’ve ever encountered. If I could, I would gladly give this property 6 stars. Highly recommended!
M Pads
Sep 26, 2024
Wes and the Cortland team has been more than stellar! I truly wish every housing company had this level of professionalism, attentiveness, kindness, and thoughtfulness towards applicants and residents! Love it here at Cortland Portofino Place!!
Monalisa Alexandria
Sep 26, 2024
My car battery was dead and a couple of the maintenance guys came buy and offered to help. Saved my day! Thank you 🙏🏼
Mila Jova
Sep 19, 2024
Put in the service request and was taken care of within a few hours! Great stuff.
witchel reme
Sep 18, 2024
Wes is quick, efficient and kind! He got the job done and was able to help fix something else as well
Lauren Golt
Sep 18, 2024
Cortland Portofino Place has an incredible maintenance staff. I placed a work order on Sunday and by Monday early afternoon the work order was complete. Thank you Wes!
Jodi Ham
Sep 16, 2024
My air conditioning unit stopped working early Saturday morning, I called maintenance and Oscar came within minutes to help. He fixed the problem super fast and had the AC running in no time!! Thank you Oscar for your help! Wonderful Job!
Erin provost
Sep 15, 2024
Maintenance team is great!
Dubymar Tollinchi
Sep 13, 2024
Wes came in with a fantastic attitude, very friendly and fixed my microwave. I let him know I was new to the area and we chatted a bit. He made me feel very at home here.
Michelle Ogilby
Sep 10, 2024
I’ve been living here for the past three months, and everything has been great. The leasing agents are all fantastic, especially Sabrina. She has been incredibly helpful and responsive, making my experience here even better.
Sep 5, 2024
Apartments.com
I’ve been living here for the past three months, and everything has been great. The leasing agents are all fantastic, especially Sabrina. She has been incredibly helpful and responsive, making my experience here even better.
Sep 5, 2024
there is a lady name Tesla Rodriguez she is such a sweet heart always gets her work done, such a hoppy person and is always willing to help other people
stella aliyeva
Sep 5, 2024
They are the best maintenance team ever. Fixed all the issues we had within 30 mins and extremely professional.
David Hefty
Sep 5, 2024
The maintenance team is amazing . I had an issue with my AC and Immedialty they came and fixed the issue . They are always so attentive and have been from day 1 .
lindsey rojo
Sep 3, 2024
Writing this review on move in day. I want to give kudos to the leasing agents as well as the maintenance crew, namely Wess. I had an issue on day one with my water heater and he was already at my apartment before I could return from the main office. Great response time. Will be sure to update as my lease progresses. Update 08/31/2024: I want to give a HUGE thanks to Eze in maintenance. He came on his day off to unclog my AC unit which was shutting off because it was clogged. A couple of the other service guys tried and didn’t have luck but he appears to have solved it! Thank you
Antonio Miragaya
Sep 1, 2024
Ezekiel was awesome, friendly and very professional.
Lourdes Cruz
Aug 29, 2024
This morning, I encountered an issue with my water faucet that left me in quite a panic. After finishing my shower, I tried to turn off the faucet, but it wouldn't budge. The water kept pouring out rapidly, and the tub began to fill up. I remembered that during my initial orientation, Sabrina mentioned that in case of an emergency, I should call the emergency number provided. I called the number immediately and was relieved to get an answer right away. At that moment, all I could think about was how this situation would be a true test of Cortland’s emergency response. Still anxious, I rushed to the leasing office, hoping they could contact maintenance even faster. While at the leasing office, the lady that sits next to Sabrina (I really should get her name) heard my issue, she immediately contacted maintenance. To our surprise, while she was on the phone making contact with maintenance, we learned that the maintenance technician, Easy, was already at my door! He was incredibly professional and acted quickly t
MCG Bain
Aug 29, 2024
What a beautiful apartment facility with all amenities! I wanted to recognize Ed for his professionally and business acumen in selecting a place that we requested. Thank you and it was a pleasure doing business with you. I will be sure to recommend to others. Your attention to detail and follow up is top! The security here is top too! I also wanted to recognize Kris...he is exceptional. You need a key made and it is done in a minute!! I also want to recognize Ramona and Sabrina for their warm personality and answering all my questions. people like this make you feel safe and want to stay at this facility. Will highly recommend.
Catherine Conti
Aug 26, 2024
Ed gave us an incredible tour! The complex is super nice with tons of amenities.
Kennedy Smith
Aug 24, 2024
Alston was great he was very helpful fixing my multiple service requests and is very knowledgeable and always looking out for my unit!
Kenzie Pierie
Aug 23, 2024
Writing this review on move in day. I want to give kudos to the leasing agents as well as the maintenance crew, namely Wess. I had an issue on day one with my water heater and he was already at my apartment before I could return from the main office. Great response time. Will be sure to update as my lease progresses.
Antonio Miragaya
Aug 22, 2024
Thank you Kris for the amazing service and hard work!
Karla Rosario
Aug 22, 2024
Place is well taken care of. Management is friendly, specially Sabrina. She made us feel part of the community immediately and made our move in process very easy.
Aug 22, 2024
Apartments.com
Place is well taken care of. Management is friendly, specially Sabrina. She made us feel part of the community immediately and made our move in process very easy.
Aug 22, 2024
Amazing experience will ask for help again if ever need thank you so much Alston 11/10 would recommend
Maria Santiago
Aug 22, 2024
Cortland is a beautiful place to live. Great staff great apartments what more can you ask for? The amenities are awesome! New manager Priscilla whom has by far handled her position highly and is always attentive to any feedback. Always fair to everyone wich is very important when living in such a big community. Resident experience for us has been great. Don’t hesitate to check it out. Brandon and Olga bldg 23
Brandon n Olga Z
Aug 13, 2024
I have been living in this community for two months and I really take the time to congratulate you! The social areas and bathrooms are in perfect condition and very clean. The apartment I took is 5/5
Dayana Martinez
Aug 9, 2024
Chris from the maintenance team has been here for us from the start. Helped me bring the new TV in the apt, such a kind gesture. Austin is a superstar, consistent help WHENEVER I need him can’t say that about most maintenance!
Tina
Aug 9, 2024
Toured the complex with my leasing agent Sabrina. She was awesome! She answered all of my questions and made sure I felt comfortable at each stage of the leasing process. The complex itself is gorgeous with tons of amenities. Excited to move in at the end of the month!
Thomas Ghebrezgi
Aug 9, 2024
Don’t typically leave reviews but because of the exceptional experience by Sabrina at Cortland Portofino deserved some recognition. I was really impressed with her professionalism and kindness on my tour. She answered every question and made me feel a lot more secure about my rental decisions. If you are thinking about renting here definitely reach out to her and I promise you that you won’t regret it.
Kadeem Blaize
Aug 9, 2024
Sabrina was so amazing, she gave us great recourses and answered all of our questions. She created a comfortable atmosphere to ask questions and get to know the community!
Angela Bauers
Aug 8, 2024
My experience touring Portofino was amazing. The community is beautiful, and Ed did a fantastic job showcasing all the features and amenities. The leasing process was quick and efficient. Thank you, Ed, and the entire Cortland team!
Jerry Philippe
Aug 7, 2024
Great staff and awesome coordination. Thank you sebrina for helping me go through the lease process quick and smooth.
darshan lingaraj
Aug 7, 2024
Great complex with great rental agents. There are plenty of amenities and the units look and feel spacious
Aug 5, 2024
Apartments.com
Great complex with great rental agents. There are plenty of amenities and the units look and feel spacious
Aug 5, 2024
Ed is very professional and efficient at his services
Michael Conti
Aug 5, 2024
Ed helped me through the process of moving efficiently, kindly and without any bumps. He sat with me and walked me through the paperwork I had questions about. I just moved to town and needed a place to live ASAP and he worked to make my move-in date sooner.
Wolfe Chambers
Aug 5, 2024
What a beautiful apartment facility with all amenities! I wanted to recognize Ed for his professionally and business acumen in selecting a place that we requested. Thank you and it was a pleasure doing business with you. I will be sure to recommend to others. Your attention to detail and follow up is top! The security here is top too!
Catherine Conti
Aug 3, 2024
I recently had the pleasure of working with Ed to find my new apartment, and I couldn’t be happier with the experience. Ed was incredibly awesome and professional throughout the entire process. His patience and dedication in helping me choose the perfect place were truly commendable. He listened to all my needs and preferences, provided valuable insights, and never rushed me into making a decision. Thanks to Ed, I found an apartment that I absolutely love.
Sylvia Ruback
Aug 2, 2024
Ed in the leasing office is the best. He showed me around the complex and gave us tour of different units and explained everything in detail.
Dhruvil Patel
Aug 1, 2024
I was a walk-in and the agent that helped me was very welcoming. I was provided with all the information about the community and how to apply. That same day I was given a tour of all the amenities and a model apartment. Great experience
Phillip Ordonez
Jul 26, 2024
I toured Cortland Portofino with Sabrina and had an amazing experience with her. She was thorough, informative and helped me get through their online process. I loved how she showed me different options and cusrates the experience to my wants and needs. I ultimately decided to go a different direction with my living situation but the staff here made the apartment hunt seamless.
Marysol A.
Jul 24, 2024
I have resided at Cortland for over three years and the one thing I will always value is a sense of community. I also want to give a shout out to a maintenance man named Wes. He was one of the most kind and encouraging people I’ve met at Cortland. He always responds to the service calls with the sense of urgency and always leaves with kind words to brighten your day.
lourdes michele
Jul 22, 2024
Great!
Kimberly Clark
Jul 18, 2024
I lived here for a year now, the staff is great and the community looks nice but there are many things left in disrepair for longer than it should. Unfortunately, there are residents with no courtesy or respect for their neighborhood, leaving trash and behaving inappropriately.
Chris
Jul 16, 2024
Alston was great!!! He fixes everything quickly and efficiently
Christopher Mobley
Jul 16, 2024
The maintenance team's professionalism is the main reason I live here.
Michael Jalouga
Jul 15, 2024
Tesla Rodriguez has been a great individual here. She literally helped me when I lost councilusness in the GYM. She is an angel. Great place to live.
Osvaldo Caro
Jul 9, 2024
Problem with my microwave and ac wasn’t cooling. Maintenance came out same day and fixed both the first time. Great job Cortland!!!
Terrence Villard
Jun 28, 2024
I lived here for 5 years and it’s a wonderful community to live in. We only left as we were moving out of state. There are 4 pools and the gym is great. The lake is beautiful and hosts a variety of wildlife like turtles, wood storks, spoonbills, herons, otters, etc. They have free yoga classes and other community events happening all the time. The office and maintenance staff are great. Maintenance requests are handled quickly and the staff is very friendly and helpful with any requests you have, often times going above and beyond- like the time I had put in a service request for something and Ezekiel (the maintenance staff member who came to address it) noticed that a bulb was out and replaced it for me. The property manager Teresa is very helpful as well- she even notarized my documents for free which I was so grateful for. Would highly recommend this community.
Priya Tembe
Jun 24, 2024
I was having a problem with my AC and Kris came and fix it 2 mins. He is very quick and efficient. Thank you Kris
Bianca Baksh
Jun 23, 2024
Cortland maintenance is great! EC was attentive and took care of my request right away! Thank you !
Justyce King
Jun 21, 2024
Just had a seemingly serious Air conditioning issue. I would not get cool air in the master bedroom, needless to say it was a torturous two days could not get rest or sleep, my wife drove me nuts. Chris, E. Z , and Austin came over to resolve. The issue would seem to be impossible to fix. Chris found the solution alongside of the rest of the team. He went ahead and got underneath an area that seemed like impossible to get to to fix the air duck that needed fixing talk about going above and beyond.. Words cannot describe the efforts and the value of the service that Chris, EZ. and Austin provide....They are an amazing team. Amazing work. I am super super thankful and my days will be much better with good clean Cool air. Thank you guys. Great job appreciate it.!!!
Santos Escotto
Jun 19, 2024
Great office and maintenance staff. I highly recommended this location
Edwards Luis
Jun 18, 2024
Wesley is an outstanding team player. Anything we need to fix , he doesn’t waste time to get it done . So West I thank you so much for all you do.
Sasha Malphurs
Jun 17, 2024
Did a service request and within 2 hours maintenence came Oscar was amazing he was really fast and got the job done he is also very nice.
Chanique Downes
Jun 17, 2024
The service was exceptional and it was done in a timely manner. Thank you, Westley.
Sodney Theodore
Jun 15, 2024
EC is the best! He not only was very sweet, but took the time to explain my AC issue.
Emily McDonald
Jun 15, 2024
Ez is the best and reliable. I truly appreciate his work ethic and professionalism.
LaRhea Pinder
Jun 14, 2024
Easy was extremely helpful with all my maintenance issues! Very friendly as well! Much appreciated.
Brittany Weglarz
Jun 14, 2024
Pleasure living here for 4 years. Small complaints that you naturally go through but overall amazing environment and staff is beyond amazing.
Jun 14, 2024
Apartments.com
Pleasure living here for 4 years. Small complaints that you naturally go through but overall amazing environment and staff is beyond amazing.
Jun 14, 2024
Kimberly es un sol en portofino. Siempre dispuesta ayudar a los residentes y solucionar cualquier problema.
Diego Coronel
Jun 13, 2024
First moving into apartment, it was dirty and lots of things broken such as cracks and holes in bathtub, toilets did not work, water in fridge was not working, and more so my roommate and I were a bit disappointed. I went to the leasing office to address my concerns and luckily they had an amazing maintenance team who came in and fixed every single problem and were so friendly and kind. They got to my apartment before I was even there to help out with everything. Ez and Chris were the main guys that fixed everything and they were wonderful and so helpful. Also shout out to Sabrina who immediately contacted them and was understanding and helpful with communicating the concerns, she is wonderful as well.
Ellie Harlan
Jun 13, 2024
Wes was awesome! Came back after hours to take care of our oven. Great guy!
Jerry Draheim
Jun 12, 2024
Kris did an amazing job fixing our refrigerator today. It was leaking and he determined it was a piece of the ice tray that had broken. He fixed the issue right away. While Kris was here I pointed a few other issues which he addressed right away. Thank you, Kris!
Melanie
Jun 12, 2024
Wes was fantastic! He arrived promptly, was incredibly kind, and his expertise really showed in his work. He fixed my water heater with precision and efficiency, and the service was impeccable. I highly recommend Wes for any maintenance needs!
Viguens Sainvilus
Jun 11, 2024
Anytime I put a work order in; it’s handled promtly. West is amazing with assisting and showing you the issue along with the solution.
Reece Hamilton
Jun 11, 2024
Alston showed up in a fastly matter and was able to fix our leak
Martí Ranea
Jun 9, 2024
Alston was great ! I was locked out of my unit and he came and rescued me. He successfully completed the task and had a wonderful attitude during the process. He is very personable and professional and the community is lucky to have him the team.
La Shawna Rugless
Jun 9, 2024
I will say that I would give 5 stars to the maintenance personnel @ CPP however, as a resident of just over 4years I am discouraged @ the property as a whole. Hence why they get 4 stars. From the gates not functioning countless weeks @ a time to the short staff they employ- which I have been informed of in the past is the reason for delays to work orders and getting my issues in my unit resolved in a timely manner. I pay over 2k in rent monthly but yet not much improvements have been made on the property since my move-in -they have added a playground area along w a pickleball court, which has been a big hit for the residents here I will point out. There are flowers/plants changed out every month or so yet we cant divert that money to fixing the gate, which is a more imperative concern than flowers for appearance at the moment? There are TOO MANY willing workers but if the pay is not right for the duties of the job u are posting then the fact of the matter is that it will take longer to fill the position. Cost
Drewell Peralta
Jun 6, 2024
Alston is such an efficient, reliable hardworking man! He has great attention to detail, very responsive, and, informative. He has made multiple repairs in my home which have lasted. I appreciate his work!
Nurse Tajh
Jun 4, 2024
My AC wasn’t turning on at all. Wes came 5mins after me putting in a service order and fixed it. ☺️
Brittany Weglarz
Jun 4, 2024
Alston has came by to help with maintenance several times and he has been on every occasion very helpful, he does his job very well and is always a pleasure to work with! Big Respect Alston!
Christina Nicholson
Jun 3, 2024
I cannot thank Kris enough for his help. He is very professional and knowledgable. There was a leak in the bathroom that we could not figure out. Kris came in, took a look, and figure out the problem in no time. He then ran me through what needed to be done and how long it would take. Not only did him and his team get the job done in a timely manner but they made sure to clean everything up after. Thanks Kris and team!
Jonny Martello
May 23, 2024
Alston is always so polite, attentive and hard working when he comes to service any apartment issue.
Emily McDonald
May 23, 2024
Ez the maintenance guy does an awesome job repairing any thing I need done. Thank you portofino
Nequa Brown
May 22, 2024
Great tour with Jeffery today! I stopped in today looking for a 2-bedroom apartment. I arrived a few minutes before the office opened. Jeffery invited me to wait inside the office until they opened which was nice. He showed me several apartments and the two-bedroom was my favorite. The apartments are very spacious and the model was decorated very well. The property is really large so it’s good that they offer two pools and a plethora of amenities to accommodate their residents. I am definitely considering this community as my place to call home. Check out my tour posted on YouTube to view the model.
Charles Massey
May 22, 2024
Oscar Mendez was very helpful and got my AC working again
Brittany Weglarz
May 18, 2024
As a transplant moving from the north I was so excited to look into the florida apartment market ( im not going to speak on price and amenities because if you're from Philly you know we get zero bang for our buck) so all that to say I was fine with the price but my boyfriend from the south was definitely a little sticker shocked, but after touring the property with Ramona we knew this would be our future home and ceased our search immediately after. Im also starting a new job so between a move and a new job my brain is all over the place and there were a lot of moving parts to make all this happen. What I want to highlight in this particular review is Romana professionalism and above and beyond helpfulness, while I figured everything out and got my documents together. With her patience and assistance we were able to get approved and ready to move in swiftly! Thank you so much Ramona for all your help ! I will update with another review after I have lived on the property for a while but so far our experience h
jewellee williams
May 16, 2024
Cortland maintenance is great! West was attentive and took care of my request right away! Thank you !
Justyce King
May 10, 2024
I love living here. The community is clean and quiet and the personnel and workers are good people. I have lived in many places in my lifetime and have dealt with not having any maintenance help to being the maintenance person myself. I want to thank the the maintenance team for their quick responses and hard work. It's truly a comforting feeling knowing you can call someone and they will show up and fix my problems. Thank you West. Thank you Manuel. Thank you Chris. Thanks you EZ and the rest of the team.
Royann Knowles
May 8, 2024
I am completely moved in with a peace of mind and ready to enjoy my new place! Thank you JEFF for showing me the worth and value of the community. I was in between two properties with similar amenities but JEFF along with all leasing staff made me feel at home from the start of my inquiry. Also thank you to ED for assisting and helping me navigate my Connectapp. This is a new beginning for me and I look forward to the beautiful memories I have here. If you’re looking for a place to call home with friendly professional staff, top tier amenities and a spacious living space! Make Cortland your home TODAY! :)
Shawn Clover
May 7, 2024
The cinco de mayo event was great!
Purple Ghost
May 3, 2024
Ed was great! Super patient with all our questions as prospective renters and spent a lot of time showing us the property.
Vittoria Marini
May 2, 2024
Wes is always great to have when needing things fixed. He not only fixes the issue so there is none later but also explains what the problem is.
Cody Houk
May 2, 2024
EC was very professional and listened to my questions and concerns and got them fixed. Wes from maintenance is always there to jump on whatever concern I’m having in my apartment. Always willing to listen and very professional. He explains everything in detail
Converse With The Nurse
May 1, 2024
Maintenance man was speedy and efficient and courteous. Thank you for fixing the AC!
Sherry Karvelas
Apr 30, 2024
Weasley is always courteous and reliable! Thanks for your help.
qt Pocketz
Apr 30, 2024
Oscar Mendez was so professional And he really helped me with fixing my door and even try to fix the water stream. When I didn't even ask about that, he was very courteous. And kind
shakeeva nti
Apr 29, 2024
Maintenance changed my air conditioning filter quickly and efficiently.
craig knox
Apr 26, 2024
The maintenance team (especially Wes) is top notch - quick to answer any request and always helping with a smile.
MJ S
Apr 26, 2024
izzy from maintenance is incredible. fixes all my requests on the first visit and does a great job.
Natasha Ovalles
Apr 26, 2024
Oscar Mendez, Thank you for your service
Beautycanbraids
Apr 24, 2024
Needed some repair and in less than a day Oscar sure enough stopped by and knocked it out 1 2 3 Thanks
Ron Herm
Apr 23, 2024
Tesla Rodrigues she’s a great employee always helping when we need it. Very nice person.
Naked Moon
Apr 23, 2024
Came to see a couple apartments with the hopes of it being my new home. Not only the apartments are beautiful and the whole community as well, but Jeff was outstanding with his level of professionalism and charisma! Really sold the place for me! He is very accommodating and understanding when it comes to your preferences in housing and really knows how to show you around to make it know how special this place really is! Could not be more happy! Thank you Jeff!
Apr 22, 2024
Came to see a couple apartments with the hopes of it being my new home. Not only the apartments are beautiful and the whole community as well, but Jeff was outstanding with his level of professionalism and charisma! Really sold the place for me! He is very accommodating and understanding when it comes to your preferences in housing and really knows how to show you around to make it know how special this place really is! Could not be more happy! Thank you Jeff!
Apr 22, 2024
Apartments.com
Great staff with great attitudes
Norman Austin
Apr 22, 2024
Amber has been such a help to us for whenever anything is needed I can’t stress how much she actually takes time to call you and advice you of what’s going on and let’s you know with time when will someone be out to service, definitely a five star for her. Always answers calls never leaves us guessing and that’s hard to find. I’m pleased to say I have finally found a group of genuine people at Cortland portofino place ! Amazed with how professional and kind Ramona treated my grandmother Olga and I cant forget Teresa who goes above and beyond to make everyone happy and stays so well organized with whatever matter is at hand. Not to mention the apartments and amenities are super nice and cool. The atmosphere is definitely a welcoming one. There will always be negative reviews but people should take out the time to acknowledge good human relations. Thank you Cortland for this opportunity and for such great service! Brandon and Olga bldg 23
Apr 19, 2024
Apartments.com
Amber has been such a help to us for whenever anything is needed I can’t stress how much she actually takes time to call you and advice you of what’s going on and let’s you know with time when will someone be out to service, definitely a five star for her. Always answers calls never leaves us guessing and that’s hard to find. I’m pleased to say I have finally found a group of genuine people at Cortland portofino place ! Amazed with how professional and kind Ramona treated my grandmother Olga and I cant forget Teresa who goes above and beyond to make everyone happy and stays so well organized with whatever matter is at hand. Not to mention the apartments and amenities are super nice and cool. The atmosphere is definitely a welcoming one. There will always be negative reviews but people should take out the time to acknowledge good human relations. Thank you Cortland for this opportunity and for such great service! Brandon and Olga bldg 23
Apr 19, 2024
So I had to come by and edit my review but not for a bad reason but for a good one. Amber has been such a help to us for whenever anything is needed I can’t stress how much she actually takes time to call you and advice you of what’s going on and let’s you know with time when will someone be out to service, definitely a five star for her. Always answers calls never leaves us guessing and that’s hard to find. I’m pleased to say I have finally found a group of genuine people at Cortland portofino place ! Amazed with how professional and kind Ramona treated my grandmother Olga and I.cant forget Teresa who goes above and beyond to make everyone happy and stays so well organized with whatever matter is at hand. Not to mention the apartments and amenities are super nice and cool. The atmosphere is definitely a welcoming one. There will always be negative reviews but people should take out the time to acknowledge good human relations. Thank you Cortland for this opportunity and for such great service! Brandon and Ol
Brandon n Olga Z
Apr 19, 2024
Best maintenance team ever !! Ezequiel is always ready to help and get the job done, Maintenance tickets get solved by Ezequiel right away, always thankful for his services !
Chaveli Alonso
Apr 17, 2024
He was Fantastic… Such a great help and warm welcoming. West is the BEST!!!
Sonja Noel
Apr 17, 2024
I had a great experience with Mr. Ezequiel's service; he was so helpful and kind.
Leidy Ortega
Apr 17, 2024
Jeff was a pleasure to deal with and patiently showed me a couple different apartments. I like how spacious the complex is and the amenities are top notch as well. The inside of the apartments are nicely renovated especially the kitchens and bathroom vanities. Negatives are the old style light switches, old thermostats and showers looked older and not renovated also. I do work in the remodeling business so keep in mind I might be a bit more picky than the average person but overall think these apartments a great value.
Apr 12, 2024
Very good service
claire miclisse
Apr 12, 2024
Jeff was a pleasure to deal with and patiently showed me a couple different apartments. I like how spacious the complex is and the amenities are top notch as well. The inside of the apartments are nicely renovated especially the kitchens and bathroom vanities. Negatives are the old style light switches, old thermostats and showers looked older and not renovated also. I do work in the remodeling business so keep in mind I might be a bit more picky than the average person but overall think these apartments a great value.
Apr 12, 2024
Apartments.com
I have been livibg here almost two years and have had a great experience. Any maintenance issues were quickly solved. I even had a new A/C unit installed when the old one started showing signs of having issues. Great community.
Ana M Rodes Portelles
Apr 5, 2024
Maintenance Team Is Very Respectful , They Respond To Tickets In A Timely Manner & Get The Job Done !
deeba rogers
Apr 5, 2024
Good experience with maintenance team
Ellie Haviland
Apr 2, 2024
The service is very fast and efficient! Oscar Mendez from the maintenance department, did an amazing job!
angela estrella
Apr 1, 2024
The staff there are great and Ramona are phenomenal she really took time out and help me through the move in process and the community is very well clean thanks to all the staff there.
Tonya Williams
Mar 27, 2024
Ive been in a tour there prior to this one, but that was before my roommate and i got approved, i went back to show my friend where ill be living come march 31st, it was a good time once again. Our tour guide this time was Jeff and he was great, cant wait be apart of this community
Mar 27, 2024
Apartments.com
Ive been in a tour there prior to this one, but that was before my roommate and i got approved, i went back to show my friend where ill be living come march 31st, it was a good time once again. Our tour guide this time was Jeff and he was great, cant wait be apart of this community
Mar 27, 2024
Took a tour with Jeff, who was fantastic in his professionalism, courtesy, and expertise. Gorgeous community, incredible units and a gym and court setup worthy of an LA Fitness.
Mar 25, 2024
Apartments.com
Took a tour with Jeff, who was fantastic in his professionalism, courtesy, and expertise. Gorgeous community, incredible units and a gym and court setup worthy of an LA Fitness.
Mar 25, 2024
I really love it here. I actually lived here in my 20’s and couldn’t wait to come back whn I choose to do apartment living again
Tabitha Kolessa
Mar 23, 2024
Cortland Portofino is a wonderful community filled with friendly neighbors and a strong sense of togetherness. The amenities are top-notch, and the location is perfect for families. I highly recommend it to anyone looking for a welcoming place to call home.
Boris Adrian De La Cruz
Mar 23, 2024
Best family oriented community.
Beran Miclisse
Mar 23, 2024
Oscar was great. Very respectable and did a good job. Great employee.
Ashli Mcclure
Mar 20, 2024
Oscar did a fantastic job repairing my ceiling fan. He was very professional, friendly, and knowledgeable. Thank you!
Mallory Kovit
Mar 15, 2024
Wes was amazing! He was polite, professional, knowledgeable and fast in resolving our maintenance issue.
Bryana Scala
Mar 13, 2024
Fast, efficient and courteous service. 👍👍
Julio Gavazza
Mar 12, 2024
Thank you Oscar for fixing our sink ! He was Quick and efficient
May Le
Mar 11, 2024
Oscar was very friendly and helpful! Great maintenance member
Kate DiMaggio
Mar 11, 2024
Love the community. Enjoyed the walk through. Submitting application now.
Mar 8, 2024
The leasing process was so easy and Jeffrey was really helpful and amazing. I can’t wait to live here!
Mar 8, 2024
The leasing process was so easy and Jeffrey was really helpful and amazing. I can’t wait to live here!
Mar 8, 2024
Apartments.com
Love the community. Enjoyed the walk through. Submitting application now.
Mar 8, 2024
Apartments.com
Maintenance crew was able to take care of my drain issues quick. Very helpful
daniel Perez
Mar 7, 2024
This place looks just like the pictures . Jeffrey was amazing and attentive . Excited to move here in a few months !
Mar 5, 2024
This place looks just like the pictures . Jeffrey was amazing and attentive . Excited to move here in a few months !
Mar 5, 2024
Apartments.com
Everything about living here is so fun! It’s like living at a resort! My favorite parts are the pools and the food trucks! Everyone in the office is amazing at what they do and i’m thankful to be apart of this community! Thank you!
Jenna Nicole
Feb 29, 2024
I transferred from a Cortland Property in Pembroke Pines to Portofino Place and I receive the same stellar service.
WHATSUPFORTONIGHT
Feb 27, 2024
Sabrina Blaize gave us a great tour. She was friendly, professional, and answered all of our questions. Excellent customer service.
islande Michel
Feb 22, 2024
The leasing process was super easy thanks to Amber and Sarah. I was able to talk to a real person and tour within a two day span! Now that I am a tenant I’ve had a great experience living here and am super pleased with the activities and events coordinated!
Prisca Floyd
Feb 22, 2024
Wes is so helpful and attentive. Keep you posted on status of work and very personable. Thank you Wes!!!!
annieduce17
Feb 22, 2024
Thank you Wes. He is the best! I love the maintenance team. They are super fast with service and very accommodating to our needs. Thank you again!
Kay White
Feb 22, 2024
Kris (maintenance manager) really intelligent person. He took the time to explain any questions I had, he fixed all of the damages in the apartment, I feel good that we have him on site!! He’s the best overall the apartment management team are very responsive and I have no issues with them! Happy tenant of portofino
Tu-Quyen Truong
Feb 22, 2024
Recently moved here and it’s probably one of the best places I’ve lived. Units are extremely spacious and plenty to do on site. Relatively quiet neighborhood and only concern will probably be the gate security but apart from that would definitely recommend.
Kadeem Blaize
Feb 22, 2024
Thank you to Cortland Portofino Place and the leasing team for always being friendly and professional. Highly recommended!
Feb 22, 2024
Apartments.com
Thank you to Cortland Portofino Place and the leasing team for always being friendly and professional. Highly recommended!
Feb 22, 2024
Thank you to Cortland Portofino Place and the Leasing Team for always being friendly and professional. Resident services are attentive as well. Highly recommend!
William Pino
Feb 21, 2024
Recently relocated to WPB from NY. The staff in the leasing office has been spectacular the entire step of the process, and definitely calmed my nerves about the move! Since move in, there have been some minor things that needed attention, the maintenance team always has gone above and beyond with the repairs and my home. They even take their time letting my scared rescue dog get comfortable with them before they begin any work around him! If you’re looking for a place that just feels like home… this is the right place!
Feb 21, 2024
Apartments.com
Recently relocated to WPB from NY. The staff in the leasing office has been spectacular the entire step of the process, and definitely calmed my nerves about the move! Since move in, there have been some minor things that needed attention, the maintenance team always has gone above and beyond with the repairs and my home. They even take their time letting my scared rescue dog get comfortable with them before they begin any work around him! If you’re looking for a place that just feels like home… this is the right place!
Feb 21, 2024
Ed Trotta and his leasing team were amazing. Great teamwork and communication.
Nabil Khan
Feb 20, 2024
My request was taken care of immediately upon submitting the request. The service was outstanding!!!!
Steve Shelton
Feb 20, 2024
Oscar Mendez did a great job and took 5 minutes to fix the ceiling fan! Thank you so much
Jessica Staniszewski
Feb 20, 2024
I love the apartments here, especially that they offer ones that are two story with a loft. The units have unique features like built-in shelving, entertainment center, and wet bars. There are also soooo many amenities, and they even have an indoor basketball court AND a brand new pickleball court!
Claudia
Feb 20, 2024
I had an exceptional experience with Ed, the leasing manager at Cortland Portofino Place. From day one, Ed went above and beyond to ensure that my needs were met and that I felt right at home in the apartment complex, even though we are still on the search. He was incredibly responsive to any questions or concerns I had and always addressed them promptly and effectively. The leasing office’s professionalism and dedication to providing exceptional customer service truly stood out to me. I highly recommend Cortland Portofino Place to anyone looking for a top-notch living experience, thanks to Ed's exemplary care and attention to detail.
C-Koonz Productionz
Feb 20, 2024
Teresa has been so helpful to us. Answers all questions in a timely matter. We have been residents for over 4 years and we love it here. Thanks Teresa for all you do.
Feb 16, 2024
My wife and I are currently looking for a home to own but our time here has been amazing!!! The amenities are great,the office staff is present and consistent,and needless to say,the apts themselves are absolutely beautiful! From the very 1st time I did a tour through the property in March of 2020,to moving in 6months later,my time here has been amazing! I def recommend!
Feb 16, 2024
Apartments.com
My wife and I are currently looking for a home to own but our time here has been amazing!!! The amenities are great,the office staff is present and consistent,and needless to say,the apts themselves are absolutely beautiful! From the very 1st time I did a tour through the property in March of 2020,to moving in 6months later,my time here has been amazing! I def recommend!
Feb 16, 2024
Teresa has been so helpful to us. Answers all questions in a timely matter. We have been residents for over 4 years and we love it here. Thanks Teresa for all you do.
Feb 16, 2024
Apartments.com
Oscar was able to fix my garbage disposal with no issues. Thank you!
Cin Chat
Feb 14, 2024
Oscar did great
Nequa Brown
Feb 13, 2024
Oscar Mendez was very quick to respond to my maintenance request & was very nice and professional. 5-stars!
Kathryn Yerger
Feb 13, 2024
Oscar was great! Fixed everything timely
Bri Roush
Feb 9, 2024
Great service
John Clark
Feb 9, 2024
Great staff! I had a nail in my tire and a worker helped patch it up for me! Wess was super helpful and kind.
Kaileigh Ammons
Feb 8, 2024
I had a great time at Wine done Wednesday nice to meet new people that live in the community.
DJ Wong
Feb 8, 2024
I love living at Cortland Portofino Place. The staff is amazing and very helpful. Amber moved me in and has been great ever since. Whenever I need assistance with anything she is always there to help. I highly recommend!
Feb 7, 2024
Apartments.com
everything was great and delicious
Hazel Somarribas
Feb 7, 2024
Clean and inviting
Alfred
Feb 7, 2024
I love living at Cortland Portofino Place. The staff is amazing and very helpful. Amber moved me in and has been great ever since. Whenever I need assistance with anything she is always there to help. I highly recommend!
Feb 7, 2024
austin came to fix a couple of our doors in a very timely and efficient manner. He was extremely kind and respectful and very helpful!
Alexiah Brown
Feb 6, 2024
Kris was AMAZING! He was efficient, kind and very hardworking. He took care of all of my issues in a very timely manner, and with a smile on his face. Excellent work and even better customer service.
Janelle Toy
Feb 6, 2024
Last year we began our search for our new home. We worked with Ed at Cortland Portofino Place to tour the complex. He was awesome at providing all the details we asked for and answers to our questions. We ended up having to change our search area due to job location, but this complex would definitely be our first choice if we were to stay in the West Palm Beach area! Thanks Ed for all of your help!
Morgan Sikon
Feb 5, 2024
Slight leak on washer this morning, within 32 minutes, Field representative Oscar M. was on site and double checked all connections and explained why washer had leaked. Amazing professionalism and alleviated all issues within 10 minutes.
MIGUEL AGUILAR
Jan 27, 2024
Beautiful community with great staff!
Gabrielle Vizzini
Jan 25, 2024
Oscar was great!
Lauren & Caleb Perample
Jan 24, 2024
had to move last minute and came across Cortland Portofino. My encounter with Ramona since I've entered the leasing office all the way to the completion of my application was beyond amicable!! She was very prompt with responding to my emails, calls and text in a timely manner and she was beyond patient with my 101 questions. The property itself is beautiful and the apartments are filled with natural light and the Sq footage is worth the rent. Thank you Ramona and the Cortland team for making this process as easy and quickly as possible for me.
Jan 24, 2024
Apartments.com
I’m not sure if the gentleman’s name but he has done maintenance on my apartment several times and he is the best! Comes within a few hours of the service request and is incredible friendly and efficient.
Emily Abreu
Jan 18, 2024
The maintenance staff here at Cortland Portofino Place without a doubt the very best. A very special thanks to Chris for fixing my smoke detectors and, at the same time, performing a quick inspection of the dryer and also fixed that problem. Thanks again Chris.
Stanley L.
Jan 18, 2024
Kimberly is the best! She has been very helpful! We need more people like her!
Henry Baker
Jan 17, 2024
West is always on time, fast and knowledgeable about the repairs. He makes living here enjoyable.
Jean Yacinthe
Jan 11, 2024
The tech West did an amazing job with fixing our plumbing issue.
Emiliz Yacinthe
Jan 11, 2024
Wes is awesome! He always gets what we done fixed right away and always is in great spirits and so friendly! He even will fix some stuff we have forgotten about if I happen to remember while he’s here. 10/10 for Wes!
Aiyana Perample
Jan 11, 2024
I loved my tour and move in experience with the Leasing Team at Cortland Portofino Place. I visited a lot of different communities before deciding to apply at Cortland and I believe I made the best decision. My leasing agent was absolutely amazing; she is so nice, knowledgeable and sweet. Thank you for making my moving process so much easier.
Jan 9, 2024
Apartments.com
Greatest maintenance team! Very responsive, interactive, excellent communication and knowledgeable
Ebony Ingram
Jan 8, 2024
I enjoy living here. Yes, there might be some issues but what place doesn’t have them? Majority of the time the amenities are available. I mainly use the gym here and it’s the best I’ve seen in a while! I truly enjoy the food trucks that are brought out.
Jan 6, 2024
Apartments.com
Both leasing and maintenance are fantastic
Tommy H (Tommy On Demand)
Dec 5, 2023
Wes always takes great care of my apartment whenever I have a maintenance issue! He’s a redeeming quality of living here!!!
Treasure Saladucha
Dec 5, 2023
Wes is this best ever, anytime we have a problem with anything in our unit, he’s there, but honestly all the guys are great there.
Janisa Acceus
Nov 14, 2023
I just want to say thank you for Wes on the maintenance team who has made moving into this property, so easy and seamless any maintenance request that I have placed he has seen me not just in less than 24 hours, but in less than two or three thank you so much Wes I appreciate your attentiveness and thank you to the Whole Cortland team for making my move-in so special
Morgan Rikki
Nov 14, 2023
I wish there was something that can be done about the parking. I had to drive around 20 to 30 minutes looking for parking
Tiffeny S
Nov 13, 2023
I have had the privilege of living here for almost 2 years . The whole office team is amazing . They are very accommodating and attentive . I had one small shower issue and it was fixed the very same day no issue, or delays . Lovely experience .
Nov 10, 2023
Apartments.com
My maintenance guy today Chris was totally on point with his knowledge professionalism courtesy and patience! He did everything in his power to alleviate the problem. I appreciate his service!
Valerie O'Neal
Nov 7, 2023
Fast responsive service, really communicative and helpful.
Mikand
Nov 7, 2023
I met Cori, her energy was Very inspiring and welcoming. Me and my wife truly appreciate the tour, we definitely need more people like her.
Young Jew
Nov 6, 2023
My husband and I Had the pleasure of meeting Cori Stubbs. I had the best tour ever! Her energy was very enthusiastic and welcoming, the property is beautiful, the smell of the leasing office is very luxurious! Looking forward to lease here 😊
Tamara Thelus
Nov 6, 2023
Tesla and Juan always do a great job cleaning up the community and making it look nicer every day
Timothy Greenhill
Nov 6, 2023
I had the most and amazing professional experience working with Ed from the leasing office. Ed made my move from out of State to the Sunshine State less stressful, smooth transition and answered all my questions. You can’t go wrong with this leasing office to start with and the place itself is a wonderful place to call home.
Sep 29, 2023
Apartments.com
update from 5 stars to 4 stars - I've been living here for a year. Cortland raised our rent from $2199 to $2545 for a 1BR plus loft 1BA apartment if we were to extend our lease another year. Meanwhile, the front entrance security gate has been broken and left open for more than half of the year (is currently broken right now) yet they still require you to pay $50 to register your car, and the hot tub at the pool has been broken for the entire time. clubhouse amenities are only open during weekdays regular work hours so working residents can’t use them. They should be open until 8 or 9pm IMO or at least on the weekends. I wouldn’t complain if they offered some sort, any sort of reimbursement for their shortcomings however the do not and instead increase the rent price. Maintenance is still great when needed and grounds are kept up well. Apartment is nice and comfortable. Community still feels safe! It's a nice place to live and they could be 5 stars if they made up some shortcomings to their residents but ther
Lauren Naranjo
Sep 27, 2023
EC was very professional and listened to my questions and concerns and got them fixed.
Converse With The Nurse
Sep 26, 2023
UPDATE from 5 stars to 4 stars - I've now been living here for a year. Cortland raised our rent from $2199 to $2545 for a 1BR apartment if we were to extend our lease another year (An additional $4152 for the year's lease). Meanwhile, the front entrance security gate has been broken and left open for more than half of the year (is currently broken right now) yet they still require you to pay $50 to register your car, and the hot tub at the pool has been broken for the entire time. Pools sometimes stay out of service for weeks. I would not complain if they offered some sort, any sort of reimbursement for their shortcomings however the do not and instead increase the rent price. Maintenance is still great when needed. It's a nice place to live and they could be 5 stars if they made up some shortcomings to their residents. ---- ORIGINAL: I moved here 10 months and so far things have been really good! EZ and Wes on the maintenance team always fix any issues that arise in a timely manner with a smile on their face
Lauren Naranjo
Sep 26, 2023
Tesla Rodríguez
fred lech
Sep 25, 2023
Have been noticing that the building on the outside has been very clean recently and wanted to give recognition to the maintenance team for going that extra mile! Huge thanks to our maintenance guy Juan Bautista
Johnathan Acosta
Sep 25, 2023
Tesla Rodriguez is a pleasant and professional staff to our community.
Denise Espinal
Sep 25, 2023
I can’t speak highly enough for the Director of maintenance Chris’s ability to complete a job. In our most recent problem with the apartment complex, he took matters into his own hands. Upon assessing the unit for issues that might be problematic for our dryer, he climbed up into the attic, covered in insulation, found that the air intake was not connected to the roof vent. He explained everything clearly and gave us a timeline. He then noticed we had an outdated dryer and told us he would bring an entirely new dryer to the apartment. In a matter of a day, he upheld his promises and resolved the issue by putting in his own sweat and work with Alston! Thank you Chris!!!
Natalie Brammer
Sep 23, 2023
Tesla Rodriguez , I’m so thankful to have her around. Always with a great smile and ready to help with a quick solution.
elizabeth ramos
Sep 22, 2023
Tesla Rodriguez is very helpful when it comes to fixing things! Loves my puppy and is always available when needed!
Dave Igneri
Sep 22, 2023
Wonderful community to live in. The office and maintenance staff are great. Amenities are wonderful. Special shout out to Tesla Rodrigues who is a friendly and helpful member of maintenance staff. Would recommend.
Priya Tembe
Sep 22, 2023
Great staff.. Mr. Juan has been a great help with my apartment. We need more like him in the community!!.. Santos.. building #33
DenSan Real LLC.
Sep 21, 2023
Tesla Rodriguez was great!
javier gomez
Sep 21, 2023
Miss Tesla Rodriguez is no nice and helpful. She was greet with you with a smile in chee face. Thank you Miss Tesla 🙌🏾🙏🏾
annieduce17
Sep 21, 2023
Tesla Rodriguez helps make this a great place to live. She always has a smile on her face and is very friendly & helpful! 😊
Debbie Burns
Sep 21, 2023
Tesla Rodriquez has been great from the beginning of my experience in Cortland. She's very helpful and kind to everybody
Jack Bernal
Sep 21, 2023
Chris the head of maintenance is a great person and technician. He came to my apartment when he said he would and did a professional job. Lucky to have him in our community.👍
Nic
Sep 20, 2023
Tesla Rodriguez Very hard worker
Rolando Gamboa
Sep 20, 2023
I love Cortland & living here! As I use the outside amenities, I always see Tesla Rodriguez doing such a great job as well. I
Julian P. Cadiente
Sep 20, 2023
Excellent service and super friendly. Tesla Rodriguez
Elaine Perez Ciprian
Sep 20, 2023
Love living here! Tesla Rodriguez is amazing and always so friendly!
Hannah Smith
Sep 20, 2023
Juan Bautista was very helpful and kind. We need more staff like him.
Francisco Caceres Jr
Sep 20, 2023
It’s a nice place. Best place to call home
Mrs Acceus
Sep 19, 2023
Wes was awesome and fixed our dishwasher promptly!
Savanna Moore
Sep 19, 2023
Wes is fantastic part of the team and helps make Cortland feel more homely. He’s timely and is always willing to help residents with any issues at hand.
Leandra Gardner
Sep 19, 2023
Great staff! Very responsive! Mr. West is amazing 👏
Adeola Oshinubi
Sep 19, 2023
I have been a resident at Cortland Portofino for the past five years, and I can confidently say that I have no negative remarks to make about this community. The staff here is truly exceptional, and the maintenance team does an outstanding job in ensuring that everything is well taken care of. The overall aesthetic of the community is enchanting, and it is meticulously maintained. Recently, I had the pleasure of going on a tour with a remarkable staff member, Janis, who introduced me to some apartments I'm considering upgrading to. Even during our initial phone conversation, Janis displayed a remarkable level of warmth, knowledge, and patience. I had a strong feeling that our in-person tour would be equally delightful, and I was not disappointed. Janis, true to form, guided both my teenage son and me through several vacant apartments with an infectious enthusiasm that was truly refreshing. She shared in my excitement about the possibility of upgrading, and it was evident that she has a genuine love for this c
Jefferine Jean-Jacques
Sep 19, 2023
Extremely happy to be living in a diverse community that is not only comfortable but is quiet with tons of friendly people. The staff are so kind and helpful it’s always a pleasure speaking to any one of them.
Monalisa Alexandria
Sep 18, 2023
I love living here- I had a maintenance request this morning to have my AC fixed and they came right away and resolved it. Great place to live :)
Chrissie Heath
Sep 18, 2023
Moved in recently, so far my experience has been great. Janis has been so kind & helpful
Rachel B
Sep 15, 2023
austion replaced our washer and everytime he comes it’s a breeze
Lelamte Miller
Sep 15, 2023
had the weirdest predicament happen today at 4pm. Called the office because my dryer had moved in front of the closed door and blocked it while on. Chris and Andrew came by in the span of 3 minutes and somehow managed to move our dryer back with a screwdriver and a piece of metal. It was magical 11/10 thank you for saving us a headache and a load of laundry 🍾🤩
Marija Rozite
Sep 1, 2023
Miss Tesla Rodriguez is great a keeping and maintaining the gym very clean and organized!
sofia alvarez
Aug 25, 2023
Juan did a fantastic job cleaning the the breezeways today !
Rick Sheehan
Aug 22, 2023
Juan Bautista is a great guy and very hard worker. He’s always looking any opportunities to fix or clean in building 4710
Edward Ferrer
Aug 22, 2023
I've been living at Cortland Portofino for 5 years and it's been a great experience. It's a beautiful property, great amenities and the team is super helpful. Juan and Tesla (Maintenance Team) are awesome! Very professional and friendly. When I had maintenance requests, they were promptly address and always with a smile on their face. It's a safe community in a great location, close to Palm Beach Gardens, Downtown WPB, Singer Island and Palm Beach Island. Very happy to call Cortland Portofino my home!
Carolina N.
Aug 17, 2023
Current community Manager, Camille, is the best one in the 5 years that I’ve lived here. All it takes is one call or email to her, no matter the topic, it’s always handled on the spot. Juan Batista has been the most personable and efficient maintenance person since day one of meeting him. The community, in my opinion, has the best amenities in the area along with events and different food trucks. There is constant communication about community maintenance. Having good neighbors is always important but how a community is run is crucial. After 5 years here I just renewed my lease again!
Sonya Reis
Aug 16, 2023
Cortland Portofino is a great community to live!! It’s a wonderful pet friendly community and I loved having the food trucks come to the apartment complex. I would definitely move back to Cortland should the need arise!!
Jul 31, 2023
Apartments.com
I love living here! The staff here is amazing, going above and beyond to help fix anything or help out. Super clean and updated! Great pools!
Jenna Ellegood
Jul 28, 2023
Chris and EZ were fantastic in dealing with the issues with my unit. They were extremely attentive and did an excellent job of resolving those issues.
Lunelle Lagredelle
Jul 28, 2023
Great customer, clean, and safe environment.
jay pat
Jul 28, 2023
Mr.Mendes was wonderful! He was fast and efficient! Helping us stay cool from the heat! Thank you!
Stephanie Consuegr
Jul 10, 2023
EZ is one of the best maintenance people here at Cortland Portofino, he has been so helpful and helped figure out the root of the problem. He went the extra step to bring me an air filter so I could save a trip to the office to grab one. Overall great customer service. Thank you EZ for all your help. I really appreciate it.
Amber Wilson
Jul 6, 2023
I’ve moved here 10 months and so far things have been really good! EZ and Wes on the maintenance team always fix any issues that arise in a timely manner with a smile on their faces. Amenities are great although one of the two hot tubs has been broken since we moved in and the second works every so often (was broken for the first 7 months of our lease and now works sometimes). The dog park is well appreciated! Neighbors are nice and I feel safe here. The pools could be cleaned more often as it gets very cloudy for days, especially after holidays or big weekends. That said, we love the Cortland community and will stay here as long as we live in west palm beach, FL. Thanks Cortland!
Lauren Naranjo
Jul 6, 2023
Hipolito was very diligent with his service. He took his time to fix all that was broken. Thanks
Ato Hagan
Jul 3, 2023
Wow! I am impressed with the team here. Hipolito was very helpful in completing my service requests. He is both friendly and professional. You can tell he takes his job seriously and is very knowledgeable about the property. I’ve been here for two weeks and I am enjoying living here so far.
J B
Jun 30, 2023
Hipolito came and fixed multiple things very fast and was very helpful. Great customer service and an easy going attitude. 5 stars!
Drew Foreman
Jun 26, 2023
Hipolito Delgado is always available to provide the best customer service
Julian Andrade
Jun 26, 2023
Hipolito he is one of the best technicians here at cortland Portofino of west palm beach
Juan Barcena
Jun 25, 2023
Hipolito came right to our service on a Sunday, He was a great help. I appreciate his effort.
yvenel clotaire
Jun 25, 2023
Hipolito es un buen empleado el sastiface y da muy buen servicio atentamente Alfredo Rosas
Alfredo Rosas
Jun 24, 2023
We had maintenance on our fridge and Essy or Ezzy (I’m not sure of the spelling of his name) came out to fix the issue. He went above and beyond to take care of the issue. He’s done maintenance in our unit before and he always have a professional, kind, courteous attitude. He’s a very stand up guy. Cortland you have a great team member. Keep up the great work.
B Ayers
Jun 22, 2023
Extremely grateful to Hipolito and Austin. I placed a service request for my dryer and ceiling fan and they both came within a timely fashion and were able to take care of both concerns. Thank you so much. Kelly
Kelly Ramilo
Jun 22, 2023
Hipólito was great. Did what we asked and more and then offered to fix anything else in the apartment but at the moment, we didn’t need anything else.
Andrea Verbel
Jun 22, 2023
Very professional and very pleased with hipolito service as he always comes and completes his job with such a please and kindness. Very much appreciated for his outstanding work. !! Also would like to thank Camille , Teresa, Janice whom have always gone above and beyond to make sure things are handle correctly and in a timely manner. The community like any other can have at times difficult moments but these ladies always come togetther for a team solution including us residents. I’m grateful to call Cortland portofino my Home.
Olga Z
Jun 22, 2023
This community is so spectacular because of its staff. Chris in maintenance is the absolute most helpful, most professional, wonderful member of the Cortland community. He is EXCELLENT at his job and I don't know what I'd do without him!
Teddi Weigel
Jun 21, 2023
Very professional and very pleased with ipolito service as he always comes and completes his job with such a please and kindness. Very much appreciated for his outstanding work. !!
Car Bed
Jun 21, 2023
Tesla every time I see her she’s constantly exceeding any tenants expectations. Most morning when I workout she’s in there with me restocking the weights people never put back and truly the fitness center never looks the same when she’s not around. I’ve been here 5 years and she is more like a mom to me now than anything. Gracias por todo lo que haces Tesla! Eres un amor de persona!
Debora Caceres, Managing Market Partner
Jun 20, 2023
We truly love the staff always available to help and assist with anything we need. Plus the amenities are pretty great we hangout by the pool and use the gym on a weekly! Tesla, Kimberly, Chelsea and Janis always so delightful to encounter.
Debora Caceres
Jun 20, 2023
Hipolito, was and has always been amazing supporting our efforts transitioning into our home at Cortland Portofino. We have gotten to know him by name because of his very friendly and timely service. He and the other maintenance team members take our concerns seriously, no matter how small, always on the goal of speedily remedying the situation. We definitely feel great to have the services of "Ipo" and the great service team members caring for us and the residents at Cortland Portofino.
Dane Felicien
Jun 19, 2023
They are ready to listen, and they’re professional.Hipolito the best maintenance guy in the community. Thank you Hipolito.
Frantz Louis Jean
Jun 19, 2023
Hipolito is one of the best maintenance team members at Cortland! He is very helpful, thorough with his explanations and always going above and beyond. Even when he’s not fixing things around my apartment, if i see him around the complex he makes it a point to stop and make sure everything is good!
Stefany Lee
Jun 15, 2023
Hipolito was amazing help getting new keys and fixing the lock on the front door!
Chase Clark
Jun 15, 2023
Tesla is the best! She’s very hardworking and kind!
Pchavito Chavito
Jun 15, 2023
Hipolite, he was very polite and very nice and was able to do the work and completed with no problems. He’s the kind of worker the apartment needs. Thank you!
Michael Moses
Jun 15, 2023
Hipolito y Altons they did a beautiful job and I really appreciate all.
Jamila Shihada
Jun 15, 2023
I enjoy living here and Tesla makes it more enjoyable. Whenever she sees me she always greets me with a smile. If I ever need anything she always helps me out.
Yuli Aguilar
Jun 15, 2023
Great and fast Responses when putting in service request always great with communication never a problem with the maintenance Service
Rolph Inelus
Jun 14, 2023
Best maintenance team
Adolfo Peraza
Jun 14, 2023
Our apartment had some issues like lightings, plumbing, ac vent cleaning and mr. Hipolito resolved the issues quickly.
Priyanka Balikai
Jun 13, 2023
Great neighborhood thanks for letting us serve our food to your community
Taco Time
Jun 12, 2023
Great neighborhood
Kike Es
Jun 12, 2023
Beautiful complex, fantastic staff as well. My leasing agent Ketshanee was super informative and provided me with all the information I needed for an easy move in! Also the maintenance are very helpful as well with immediate support.
carrington kirby
Jun 8, 2023
Wes was super helpful!!! He got our ceiling fan ordered for us and fixed our screen door no problems at all:)
Caleb Perample
Jun 2, 2023
Fast and efficient maintenance technicians
Christopher Thomas
Jun 2, 2023
Service request was put in yesterday and he was here first thing in the morning, pleasant and friendly as usual. And he listens and answers all my questions that I would want to know if I was the homeowner. Job was done quick, clean and I was on about my day.
Michael Murphy
Jun 2, 2023
This has been my favorite community that I’ve Iived at! My pup loves seeing the neighbor dogs on our walks around the community and the lake. Since I’ve moved here, the beautiful leasing office and 3 story gym was built and the other clubhouse was remodeled along with the pool behind it, which is amazing - looks like a resort. I love the interior of my apartment as well. The teal in the kitchen is so cute and I have it decorated in coastal theme. I have had very few needs for service, which have always been taken care of promptly. The staff there, especially now, has been awesome. This is a huge place and I’m sure it’s not easy to manage. There have been a couple different managers here before the current one Camille, and I can tell that she and her team have made a lot of effort to improve things around the community since the pandemic. Anytime I come in to the office, the girls are super friendly, professional and accommodating. All in all, I definitely recommend Portofino Place your home.
May 26, 2023
Apartments.com
I love this place the staff is amazing to talk with . It’s very clean
Melissa Martin
May 25, 2023
Maintenance is great and super quick in their response time! Alston was really friendly when switching out some lightbulbs. I’ve always had a positive experience with the maintenance crew
Angela Jimenez
May 25, 2023
The office staff is very helpful and professional, and I love the amenities! Five Stars in my book.
Miguel Barrios
May 25, 2023
I love this place. It has great amenities and the office staff is always pleasant and more importantly, helpful.
Erica Rosa
May 25, 2023
Cortland portofino is a lovely place. Grounds are well kept, pool is clean, staff is very informative, helpful, and are quick to take care of any needs that you have. Thank you for caring. Great place to live.
Elizabeth Santiago
May 25, 2023
The office staff was very helpful and friendly! The property has great amenities!
Anthony Wint
May 25, 2023
I love this place! The most accommodating staff and great amenities! Highly recommend!
Damaris Jannet Gonzalez
May 25, 2023
Love the amenities, the staff is very helpful.
Abraham Cruz
May 25, 2023
This a excellent environment for the active and fit minded who work hard. Their on premises gyms are always accessible the pools are always clean.The staff are the best and always ready to help w any issues big or small. They get the job done and are so friendly
Shawna Lefefe
May 25, 2023
The is property is amazing, i love the amenities and the office staff is super friendly and helpful!
Jordan Martin
May 25, 2023
The office staff is always polite & professional.
Chelsea Gutierrez
May 25, 2023
Alston with the maintenance team was awesome! This community has been absolutely amazing, extremely fast to address any concerns and needs which has been so helpful. The staff is always so kind, not to mention Ramona was the best when signing our lease. Only problem has been complaints with other tenants, especially with trash. However staff always tries to help and solve the problem!
Adrianna Ragwah
May 25, 2023
The ladies in the office are so helpful! They really go above and beyond to answer my questions and resolve any issues. They’ve never been impolite or rude. I was interested in a smaller community near by but I couldn’t get anyone to answer the phone when I called and nobody was in the office when I showed up.I chose Cortland because they almost never missed any communications with me and if they did and I left a voice mail they always called back. 5 stars all around
May 15, 2023
Apartments.com
Very helpful and thorough explanation!
Tyler Binard
May 3, 2023
They are ready to listen, and they’re professional.
Frantz Louis Jean
May 2, 2023
The office staff are always so nice and so quick to help! Tracy was so understanding and even called me afterwards to check in on the issue. Also, the maintenance guy Wes is so friendly and super caring and helpful. Would recommend this place 100%
Kelsey Miller
May 1, 2023
The office and service team at 5 star and the community has the BEST amenities
Apr 27, 2023
I've lived here for about 3 years, the community is absolutely beautiful! The amenities are fantastic. Most importantly the staff is incredible. The property manager Camille, and the assistant property manager Teresa, have been the biggest help this last week. 100000% recommend living here. (I also never do reviews, so that should speak volumes)
Ariana G
Apr 27, 2023
The office and service team at 5 star and the community has the BEST amenities
Apr 27, 2023
Apartments.com
I have enjoyed staying here at North Haven for the past several years. Requests for maintenance are handled in a timely manner and the staff is friendly and attentive. Alonzo and the maintenance crew do an awesome job taking care of the property as well. I appreciate their hard work and the kindness of the office staff :)
Anonymous
Apr 26, 2023
Apartment Ratings
If you want someone who goes above and beyond for you and your family, come and see Brooke Lyn and she will take care of everything in a breeze for you! You will feel right at home!
Steven Wendel
Apr 26, 2023
North Haven is a beautiful place with an exceptional staff. We are so happy here. It is close to restaurants and shopping. The schools are top notch. The staff is awesome as well. We Sheila is awesome to deal with. Give her a call if you are looking for a new home.
Anonymous
Apr 26, 2023
Apartment Ratings
We love living here. Great staff and great location.
nini johanna guzman tierradentro
Apr 26, 2023
Since living here, the maintenance and inside staff have been very helpful. Looking forward to using the rest of the amenities I have yet to use. I highly recommend specifically for the garages, they come in handy.
Anonymous
Apr 26, 2023
Apartment Ratings
Amazing property, even better staff! Brooklyn P. showed me one of the units and did an amazing job. Highly recommend contacting her if you’re interested in renting here.
David Watson
Apr 26, 2023
Brittany was absolutely amazing !! She was very thorough and did an excellent job explaining the process and she was open to showing as many units as I requested. I was super nervous about making the transition from a house to an apartment home easy and stress free. I can’t wait to make this my new home. She was extremely knowledgeable about the community! Super helpful … she is great !
Davonne Paul
Apr 26, 2023
GREAT COMPLEX! Easy access to restaurants, bars, entertainment, etc. Large array of workout equipment, expansive pool area with NEW barbecue grills/lounge chairs/pillows, as well as a car wash bay. Staff is always VERY friendly and prompt to handle any and all maintenance requests. Special shout out to Brookelyn (Briana) Powell, Leasing Manager, for always stepping up and going above and beyond for her Residents.
Terry Darilek
Apr 26, 2023
If you want someone to go above and beyond for you, come see Brookelyn! You will not be disappointed with the outstanding customer service provided!
Christi Wendel
Apr 26, 2023
Brookelyn is the BEST!!!!
Christi/Steve Wendel
Apr 26, 2023
I absolutely LOVE the peace and quiet this community brings! The icing on the cake is Brooklyn! She is so knowledgeable and caring and I couldn’t thank her enough for her hospitality!
Brianna Farris
Apr 26, 2023
Brookelyn is an absolute jewel! She always goes above and beyond for my family and I and we couldn’t ask for a better home to call ours!
Christi Wendel
Apr 26, 2023
I just leased an apartment and I must say that the experience was seamless thanks to Eddie Tolentino at Cortland North Haven in Cypress, TX. He listened to my needs and found the perfect place for me. He is very experienced and delivered great customer service! I already feel at home!
Francisca Flores
Apr 25, 2023
I didn’t expect shopping for apartments would go as smoothly thanks to Eddie Tolentino at Cortland North Haven. He was very knowledgeable and patient throughout the process and made it all work out for me! Once I met him and toured my soon to be apartment I knew I didn’t have to look anywhere else!
Francis Villarreal Flores
Apr 25, 2023
Brookelyn is amazing! Highly recommend her
Odalis Miranda
Apr 25, 2023
We love living here. The grounds are well kept and clean. The office and maintenance staff are top notch. Alonzo and staff take care of your maintenance needs and are so friendly. Sheila, the manager is hands on and always greets me with a smile. We highly recommend this community.
Anonymous
Apr 25, 2023
Apartment Ratings
Great experience so far. I've lived in Portofino about a week or so. I worked with Ed in the leasing office for months while my house was on the market, and he was so helpful and professional. Fast approval process, fast move in, clean apartment. I looked at other properties, but Portofino was the nicest. Probably one of the most expensive, but DEFINITELY worth it. Gorgeous apartments, kitchen to die for, huge tub in bathroom, decent neighbors. Food trucks a couple nights a week. Only issue is the valet trash. Cheap bags from neighbors = garbage leaks all over the ground and down the stairs-disgusting. My only complaint so far. I've had a couple minor maintenance issues in the apartment that were resolved same day or next and the maintenance guys are great. Very pet friendly and pools are nice. Community is well maintained. Very quiet apartments and neighbors are nice. All in all, definitely worth it so far. As a side note, I think I've read reviews for every apartment complex from Palm Beach Gardens to Boynt
Shay S
Apr 24, 2023
Portofino is amazing….staff greets you, always responds, listens to questions and concerns. Definitely worth the five stars!!!
lauren alyssa
Apr 21, 2023
Kee has been very friendly and helpful while being a resident here!! She’s always there if I need help with anything
Annabelle Toussaint
Apr 21, 2023
Muy buen lugar para vivir ,excelente personal y el servicio increíble, lo recomiendo ☺️👍
Alianna Medina Alba
Apr 21, 2023
The property is maintained well Maintenance is always so helpful
Sara Beer
Apr 20, 2023
My daughter has lived at Cortland Portofino Place for 4 years. She loves the community and her apartment is so cute!
Cathy Godlewski
Apr 20, 2023
My husband & I came to Portofino looking for a place to live since our lease is up in our current place. We met with Ramona whom not only was very helpful but also very professional & patient with us & all of our questions. She made the application process smooth & even give us a tour around the property. She turned a stressful situation into a great experience & we are forever grateful for all of her help & kindness and for making our experience an exceptional one!
Anonymous
Apr 20, 2023
Apartment Ratings
Staff Is Professional And Kind Great Community To Live In Amenities Are Amazing 🙂
Deeba Malika Rogers
Apr 20, 2023
I am interested in the Cortland Portofino Place and have recently reached out to the leasing agent Ramona. Ramona informed me with questions I've had in regards to pricing and it's utilities; she also sent over pictures of the aptartment complex, the apartment's available and the amenities that are included. I appreciate very much Ramona's friendliness and top tier proffesionalism. I am definitely considering to call Portofino Place my home soon!
Basie Torres
Apr 20, 2023
The office staff is always so friendly and quick to resolve any issues or concerns. The community events are great as well!
Kristen Hall
Apr 20, 2023
Best place we have rented from in west palm. The employees in the office are amazing and the maintenance crew is as well. They always get things done quickly. We also love all of the activities that the community does that are good for our children to enjoy as well.
Jovanna Castillo
Apr 20, 2023
Nice place, very clean , kee she's very professional and nice
Nadege Desir
Apr 20, 2023
I highly recommend Kris for anyone in need of a reliable and skilled maintenance manager. He is very professional and knowledgeable.
Rita Harilall
Apr 20, 2023
The community is very beautiful. It’s like living in a resort. I have visited many times and the staff has always been very friendly.
Jacob Mercado
Apr 20, 2023
Love it here great staff in the club house. Answer questions very informative. Very clean by all the pools landscaping if kept very well. Must check out. The gym is amazing had a birthday party here as well and was very spacious and accommodating.
Mercedes Luna
Apr 20, 2023
West is the best maintenance guy at portofino I’ve been here for 4 years and he has always kind and quick to help me solve any issues
Edward alvares
Apr 20, 2023
Good apartments/property, great amenities, and amazing customer service. The maintenance manger, Kris, is always kind and quick to resolve maintenance issues.
Nadiya P
Apr 20, 2023
The team is amazing!
Mariah Hunter
Apr 20, 2023
I had the opportunity to visit the property and wow! I am beyond astonished of the quality and appearance of the property. I am really impressed 👏🏽
Matthew Veerasammy
Apr 20, 2023
Lived here for a Year or so great place with amazing apartments and maintenance was quick with any issue that came up
Tristan Ramsarat
Apr 20, 2023
My experience when visiting the property was nice and they have great amenities.
Rheanna Ramsarat
Apr 20, 2023
What a beautiful experience we had when we toured the property. Very clean well kept the pool area and clubhouse were absolutely gorgeous . Teresa was especially a diamond in the rough. She was very knowledgeable and answered all our questions. She was very kind and helpful. The world needs more people like Teresa.
Tracy Jeffords
Apr 20, 2023
Chris and Kimberly are awesome! They are so attentive and been super helpful!!!
Pearl P
Apr 20, 2023
Amazing complex! Very clean! There are so many amenities to enjoy! The staff is also sooo wonderful especially Teresa!
Candiesmakeup
Apr 20, 2023
Amazing community with an exceptional leasing team! highly recommend!
Joey Trotta
Apr 20, 2023
I definitely recommend this place , super nice staff all around from the offices to the maintance people 10/10!!
Luis Salazar
Apr 20, 2023
Went for my grandaughter's birthday party by the pool. The place is immaculate clean, pool was awesome, the grounds are very well kept and staff is very helpful and cheerful! Love it there!
Maria Rivera
Apr 20, 2023
The staff are very professional and friendly. I'm am definitely happy with my experience here.
john miller
Apr 20, 2023
It's Great
Robbie Ridley
Apr 20, 2023
Extremely knowledgeable and kind. Made the experience very enjoyable.
Sebastian Nieto
Apr 20, 2023
Wes is the best! Reliable, kind, trustworthy and gets the job done! We are so grateful for such a good team!
Nicole
Apr 20, 2023
Great 4 years - whenever there’s an issue it’s always addressed. Wes always takes care of my maintenance problems and Janice does a fabulous job dealing with everything else.
Kyle Bailey
Apr 20, 2023
Excelente atención.
Dayanys Sanchez
Apr 20, 2023
The best!!!!
Rolando Bravo
Apr 20, 2023
The property has a lot of amenities. Loved the community spaces. (Pools, bbq area, and all the spacious community rooms.) Ramona gave me a tour and it was very informative. She answered all my questions and was very friendly.
Valery Mejia
Apr 20, 2023
This place have all the amenities you can ask for
Kris Ram
Apr 20, 2023
Ketshanee Was such a great help ! Every question I had she was able to answer then and she made sure I was comfortable while touring . She literally hit every question I had and didn’t get irritated once with all the questions I had , if I decide to move here it will definitely be because of her!
Sevyn B
Apr 19, 2023
So clean! People actually pick up their pets number 2s! The gym well equipped and pools are nice and warm. The girls up front are A+++.
Cody Finch
Apr 19, 2023
My experience during my tour and my move were great! The leasing office was super accommodating and helpful to answer any questions I had. They were super friendly overall my move in experience was fantastic ✌🏻 shout out to the leasing office!
Geily Michel Rivera
Apr 19, 2023
Very clean and well manicured property. Felt like it was built yesterday. Apartment felt new and updated. Good location of the main drag and easy to find. Helpful and pleasant office staff.
Kurt Schleicher
Apr 19, 2023
Such a great property , the staff is so helpful and it’s such a huge and beautiful community. So clean and friendly
Aixa Bucca
Apr 19, 2023
Muy agradable vivir aquí, mucha seguridad, tranquilo y con muchas áreas para compartir en familia
kelly aular
Apr 19, 2023
The staff at the property were so warm and welcoming on my tour. If my company didn’t transfer me to Antarctica I so would’ve rented an apartment based solely on the hospitality of the people there. They truly make you feel like you’re already home!!!
Lucas Smith
Apr 19, 2023
Very well run and managed. Beautiful pool and the everything seems extremely well-kept.
luthstar
Apr 19, 2023
Great place to live, their staff is so welcoming and helpful.
abner mejia
Apr 19, 2023
The Maintenance team here is amazing! Very grateful!
Hipolito Delgado
Apr 19, 2023
very nice apartment complex. highly recommend.
Ramon Molina
Apr 19, 2023
Amazing apartment gym… huge! The pool is so gorgeous.. amenities at the complex are spot on. Apartments updated, amazing views, pretty backsplash, and Ed is the best!
samantha gary
Apr 19, 2023
Great place to live and the staff is so helpful/friendly! The maintenance workers always come asap whenever there is an issue.
Victoria Hays
Apr 19, 2023
West was very helpful and friendly! Took great care of my needs when needed. Thank you west for the excellent service you provided. Update 4-18-23- Chris the service manager, izzy from the cortland team and Pablo from hi tech plumbing , did an amazing job by keeping us updated and fixing our problem right away. Thanks for all the help guys, I greatly appreciate this team!
Joseph Cereste
Apr 19, 2023
We have been living here since 2021, but we changed apartments (from a 1:1 to a 2:2 w/ loft) in 2022 and are about to renew our lease for another 15 months because, frankly, there is nothing better around for the value and asking price factoring in additionally the cost to move. However, they are raising our rent here by another $200+ per month and are unwilling to budge on the price, which isn’t unexpected but disappointing. The community itself is relatively friendly but has flaws that they try to fix but do take quite some time, i.e., the gates not working for the past few years (or if they do only for a few days until they’re broken again) up until March 2023, the bars end up broken by people tailgating and all the community does is write another announcement without much consequence. They even installed a speed bump in front of the gate, though it doesn't do much. Similarly, all they do is send routine announcements about the trash valet/ compactor dumping/ recycling, people’s poor parking jobs, and peop
Anastasiya Valevski
Apr 19, 2023
I absolutely adore Cortland Portofino! As an ice cream truck owner, I've had the pleasure of visiting this community numerous times to sell ice cream to the residents. From the moment I arrived, I felt so welcomed and embraced by this incredible community. The people here are some of the friendliest and kindest I've ever encountered, always going out of their way to say hello and make me feel appreciated. One of the things I love most about Cortland Portofino is how safe and secure it feels. I always feel comfortable parking my ice cream truck here and spending the afternoon with the residents. It's evident that the community takes great care in maintaining the grounds and keeping everyone safe. Overall, Cortland Portofino is an exceptional community that I feel lucky to have found. I highly recommend it to anyone looking for a warm and inviting place to call home or to anyone looking to grab a sweet treat from my ice cream truck. Thank you, Cortland Portofino, for being such a wonderful place
Tina Carstea
Apr 19, 2023
Today we came out to do some maintenance work in one of the units Supervisor was a pleasure to work with very helpful and very kind. I recommend Chris to anybody that they're in the business.
Ipaa Llc
Apr 19, 2023
Chelsea is super helpful and such a sweet girl. The landscaping of this place is beautiful as well as the living. Definitely recommend!
Blayze Spencer
Apr 19, 2023
Love all of the renovations 😍😍
Jacob The Dj
Apr 19, 2023
Excelente lugar para vivir ambiente sano y familiar 💕
Yadira Martinez
Apr 19, 2023
I am a current resident of New York and have intentions of moving to Florida within the next month. I have recently visited your location for a tour and I absolutely loved it! The location is beautiful, homely and the staff provided such amazing customer service. Ed went above and beyond to make sure that I feel comfortable and excited about my decision to make this my new home. Not to mention, he wasn’t too bad to look at throughout this process.
Adrienne_J905
Apr 18, 2023
Apartment Ratings
Ed and the leasing team provided us with an experience as we gear up to move from out of state. Very professional and courteous to our needs and concerns. Highly recommend this beautiful apartment community.
Cesar Punski
Apr 18, 2023
I met up with Kee on one occasion and had her show me some apartments she went above and beyond showing me everything I needed to see. On another occasion I walked in without an appointment and Ramona then helped me. She answered all my questions and put me at ease. Last but not least Ed was such a delight, getting me approved and making sure I had everything checked off to move in. Thankyou to all you guys, moving across the country has not been easy but you guys have all taken such a huge burden off my shoulders. Happy to be calling Cortland my new Florida home ??
Anonymous
Apr 18, 2023
Apartment Ratings
I am a current resident of New York and have intentions of moving to Florida within the next month. I have recently visited your location for a tour and I absolutely loved it! The location is beautiful, homely and the staff provided such amazing customer service. Ed went above and beyond to make sure that I feel comfortable and excited about my decision to make this my new home. Not to mention, he wasn’t too bad to look at throughout this process.
Adrienne Japngie
Apr 18, 2023
Great place to live! I love the amenities. It’s a clean property, modern, and maintenance has been really helpful when needed.
Riana Davis
Apr 18, 2023
I am a current resident of New York and have intentions of moving to Florida within the next month. I have recently visited your location for a tour and I absolutely loved it! The location is beautiful, homely and the staff provided such amazing customer service. Ed went above and beyond to make sure that I feel comfortable and excited about my decision to make this my new home.
Adrienne Japngie
Apr 18, 2023
Ed and his leasing team provided me with the best experience ever on a tour. They welcomed me like family and introduced me to everyone on the team. The tour was exceptional and the property looks amazing! Highly recommend living here!
Ner Castro
Apr 18, 2023
Was a pleasure to go visit that place with All amenities that have is a place that definitely me and my wife will call home
Jose Anthony Nolasco
Apr 18, 2023
I’m actually upset that I don’t get to live here. Long story short I was in the search of a new home for a relocation of a new job in my search I came to this neighborhood and met with Edward. He was extremely professional and informative and empathetic to my stress levels of trying to make sure I had everything completed before I started my new job. Unfortunately, they ended up sending me more north in Florida, so I was not able to secure an apartment here but if I ever do find myself south again, this is where I will be. Thank you Edward for your time and efforts and how brightly you shine when you speak about your neighborhood.
Anonymous
Apr 18, 2023
Apartment Ratings
I had an amazing experience living in Cortland Portofino Place. From the friendly and helpful staff, the resort-style pools, the 24/7 open fitness center, everything was top notch. It was truly a paradise to call home. The location is great and the rent is totally reasonable for what you get in return. Highly recommend Cortland Portofino Place for anyone looking for a place to call home!
Geert Bijl
Apr 18, 2023
I went here a few months ago with a strong interest in applying for an apartment, Mr. Trotta helped me from beginning to end... He guided me throughout the complex, showed me the amenities, and shared future plans on upgrades... although I wasn't approved, Mr. Trotta went above and beyond to see if there was a way for my approval to be accepted
Christopher Gonzalez
Apr 18, 2023
The maintenance man Chris is so nice!! In and out, very respectful and kind!
Sarah Julia
Apr 13, 2023
Excellent
Patricia Gomez
Apr 13, 2023
The last 3 years I have been living here have been great! I haven't had any issues personally with the community or anyone. The ladies in the resident services side and leasing team have all been really helpful from the start! I really enjoy all the food trucks that come out and events they host. Great variety for all ages. Keep up the good work team! Look forward to enjoying my next year here!
Anonymous
Apr 11, 2023
Apartment Ratings
The entire residence services team gets 5 stars for being very efficient and thorough with our request. Shoutout to the maintenance team as well! We just renewed our lease and looking forward to another safe, productive and fun year with you all.
Lance Powell
Apr 10, 2023
Renewing my 3rd lease here! Thanks to Kimberly, Janis, Camille and Teresa for always helping out when needed!
Brandon Goss
Apr 10, 2023
we've been here for 2 years now. love it here! 😊
Brielle Rivera
Apr 8, 2023
I absolutely love this place. There are gates and nightly security, which makes me feel safe. The management is amazing. My favorite part about living here is the gym and pools! Maintenance always comes within 24-48 hrs. Highly recommend this complex.
Apr 8, 2023
Apartments.com
Very good kids
Mercedes Bowers
Apr 8, 2023
The best place in Florida
Laura Panesso
Apr 8, 2023
Family Friendly Community , The Amenities & Staff Are Great 😊
deeba rogers
Apr 8, 2023
Nice community, we been living here for just over a month now. Like the apartment and the neighbors. Staff is great, friendly and knowledgeable.
Mandar Dombe
Apr 8, 2023
We truly love the staff always available to help and assist with anything we need. Plus the amenities are pretty great we hangout by the pool and use the gym on a weekly!
Debora Caceres
Apr 8, 2023
Cortland has great events for kids. Camille is awesome and helpful. All of the office staff is responsive and works to resolve issues quickly with a smile.
Kristin Catlin Kirk
Apr 8, 2023
Janis has always been absolutely amazing and so on top of her job. She’s been such a huge part of why I love living here. I also have always had fantastic experiences with the maintenance team but I would like to give a special shout out to Oscar. He went above and beyond when I had an issue with my air conditioner. He was so friendly and helpful.
Rosetta Vincent
Apr 7, 2023
Huge thanks to Chris, maintenance manager. He was so incredibly professional and knowledgeable and what needed to be fixed all in a timely and organized manner. Thank you Chris! Always a pleasure.
Laura Guerrero
Apr 7, 2023
Evelyn is awesome she came to the rescue.i have been a resident for about 16months living at portofino and it is outstanding.the office staff are always helpful,the service staff are fantastic,really is a great place to live . As usaul chris and izzy to the rescue ceiling fan repaired
Michael Clancy
Mar 28, 2023
Wanted to provide a thorough and honest review. Overall, Cortland is a reasonable place to live. I've had excellent times living here and some incredibly frustrating times over the past 2+ years. Pros/Good: - Overall safe community. Can walk around without concerns - Amenities are very nice. Pools and resident houses are very good. Gym was fantastic. Frequently used instead of paying for outside membership - Some staff are more helpful than others. But some certainly go out of their way and that's always appreciated - Interior of the apartments are VERY nice. Kitchen was beautiful. We had a loft which was nice. Washer/dryers were good. No issues with bathrooms. - Food trucks frequently is a fun part. Overpriced as all food trucks are but nice to have options when you don't wanna cook Cons/Bad: - Overall maintenance was good and timely. But there was one occasion where our washer broke down. Took 4-5 weeks to get them even in the door. I understand COVID made it hard to recruit workers. I get it. But I called
Ryan Gormley
Mar 28, 2023
I had a great experience at the leasing office with ketshanee. She was patient, helpful, and overall provided great customer service. I believe the leasing office sets an example for what is expected for the community and can’t wait to settle into our new home. Thank you kee :)
Gianna Cardoso
Mar 25, 2023
Alston was great. He fixed my issue was quick and polite!
Leslie Harper
Mar 24, 2023
Very nice place with friendly staff. Lots and lots of amenities so you get your rent's worth. Office gals have always helped me out whenever they could. I just had an AC problem an Alton (sp?) had it fixed less than an hour later! Shout out to my boy West, too.
Merv Johnson
Mar 23, 2023
Love the neighborhood and all its amenities. The staff at the leasing office are really nice especially one young lady by the name of Ketshanee aka Kee. She’s really helpful and made it easy for us to understand the process for first time tenants.
Omar Perez
Mar 21, 2023
Cortland Portofino is a safe, clean, quite, and giving back community. Love calling this my home. 10 out of 10 I RECOMMEND!
Mar 19, 2023
Apartments.com
Just moved in and so far so good! Application and move in process was so easy and quick thanks to Kee. We applied and moved in within a week! She’s amazing and continues to communicate and follow up with us.
claudia quintana
Mar 15, 2023
Chris from maintenance has excellent customer service skills. He is very knowledgeable and personable. He always gets the job done in a timely manner.Thank you, Chris!
Marshadeen Garcia
Mar 9, 2023
They were really nice and professional. They fixed everything in a timely manner and were respectful. 10/10. These guys are amazing!
Haylee Staton
Mar 9, 2023
I have been living here for a little over a year now and I’m very excited to be renewing my lease thanks to Teresa’s help! She has been so kind and informative and helpful. She’s made the entire process very smooth and stress free. Thanks so much Teresa and staff!!
Cheyenne Black
Mar 7, 2023
This is my 4th year with Cortland Apartments and I've had great experiences with the company. I've lived at three of their locations: Boca Raton, Boynton Beach and now West Palm (Portofino Place), each had their charm, great amenities, excellent service, and were a pleasure to call home. They also made it easy to transfer from one complex to the next when my job situation and my son's schools changed.
Mar 4, 2023
Apartments.com
Wes and Ec are amazing maintenance guys. They are efficient, quick and get the job done. I’m a happy resident! 😋
Tabitha Kolessa
Feb 23, 2023
Staff very helpful, specially Alston and Hipolito.
Fernanda Tavares
Feb 22, 2023
Teresa, Chris And Camilla were extremely helpful with the transfer and finding the right apartment for us. I am very happy with my experience and hope to continue this experience with the community.
Hina Haider
Feb 22, 2023
West was very helpful and friendly! Took great care of my needs when needed. Thank you west for the excellent service you provided.
Joseph Cereste
Feb 20, 2023
Great place, great amenities. From Ed in the leasing office, Kris the head of maintenance all the way up to the property manger Camille Everyone was great to work with. Kris got the garage door fix for me in a fast manner and was very personable. Have nothing but good things to say about my experience at Cortland Portofino Place
Chris
Feb 17, 2023
Chris came by to change out the water meter and he was very knowledgeable and communicative. Wes has always been helpful as well. Both good guys.
DJ Lawler
Feb 15, 2023
Great service thanks to Wes
Kwabena Anane-Nsiah
Feb 9, 2023
The maintenance guys are efficient and always precise in their work. 5 stars.
Justin Evans
Feb 8, 2023
Thank you Wes for stopping by providing quick and excellent service with fixing my washing machine!
Kahi Henry
Feb 8, 2023
West Is So Professional And Always Get The Service Job Done Great Customer Service Always Making Sure You’re Satisfied
Joye Lewis
Feb 7, 2023
Chris is an amazing worker! He went above and beyond resolving our service alerts. Chris communicated exactly what to expect and how long the process will take, he also followed up with us even after everything was completed. I truly cannot express how thankful we are to have Chris and his team working so diligently to resolve matters quickly and efficiently. Thank you Chris!!!
Michelle L
Feb 7, 2023
Wes has been an incredible person the entire time I've lived here. He goes above and beyond to help people. He is polite, professional and a kind person. I have nothing but good things to say about him. He is a very valuable member of Cortlands team and I hope he is treated with the same level of appreciation that I have for him.
Billy Felmer
Feb 7, 2023
Very good
JD Lechler
Feb 3, 2023
Did a great job and fast
Gabriel Nunes
Feb 2, 2023
I’ve been having an intermittent issue with the door lock, not turning properly and getting locked out despite having my key! The first man to address the issue, was not able to help and it was currently working when he came to look at it (like how your car stops making that funny noise when you bring it to the mechanic… Lol!) He mentioned the issue to Kris, the head of maintenance, and he wasn’t satisfied with leaving it as is, as he was concerned for my security and the fact that I might get locked out again. So Kris came by personally to take a look and changed the lock completely. He is super nice and you honestly feel like he cares about your situation. I will also say that I have found all of the maintenance people I’ve encountered to be polite and courteous. Janis in the front office is also super sweet and works hard to address any issues that you bring to her.
Feb 1, 2023
Apartments.com
This place is amazing, resort style living at its finest!!
tabitha kolessa
Jan 29, 2023
La tranquilidad con la que se vive. Gracias por el desayuno
Jimmy Mazo
Jan 27, 2023
Thanx for serving breakfast for your residents ☺️🙌🏾🙌🏾🙌🏾 I really do love it here!!!
Donald Jarrett
Jan 27, 2023
Office staff and Maintenance Management are Phenomenal! Chelsea doesn’t let a resident’s concern pass her and that’s so fortunate. Chris & West are THE BEST with service repairs. They will get to the root of the problem until its no longer a problem😁 You are ALL appreciated! TY SM!
Emily THC
Jan 11, 2023
Great management. Since we’ve moved in, Wes and Eazy have been very prompt in fixing small issues around the apartment. They’re both very knowledgeable about maintaining and correcting the appliances. Their positive attitudes and friendly demeanor makes me look forward to receiving their help!
Maia Magee
Jan 10, 2023
By far the best two years yet. Management is extremely responsive and helpful to all my needs and service requests.
Peggy Mardy
Jan 9, 2023
I have been a resident at Portofino almost a year now and my experience here has been very welcoming. The leasing office helped with all of my questions and helped me find the best price apartment I could get considering prices are so high nowadays. Once I became a resident I was introduced to the resident services office where Camille, Teresa, Chelsea and Janis are such a huge help with anything I need. All of my maintenance orders are done in a timely manner and the guys are really friendly. I must add that the amenities here are worth the price you will be paying as they do have 4 pools on the property with hots tubs as well as a 2 story gym. I have attended a few resident events and met lovely people that I call neighbors as well as the team when they set up these nice outings for us to get together as a community. They are also pet friendly and the dog park is one of my favorites as well, my doggie loves to be there! This is definitely a place to call home.
Prestige Events
Jan 6, 2023
The best management, office staff and maintenance team! They ALWAYS take care of the residents. Thanks Cortland!
Jerome T
Jan 6, 2023
Great community & management :)
Jeniffer Andrea
Jan 3, 2023
If you are interested in living here, make sure you ask for Ketshanee (Kee) at the front office. She is AWESOME and really goes out of her way to make sure you’re feeling secure when the time comes to apply and sign the papers.
Alex Diaz
Dec 16, 2022
We recently moved into Portofino and so far we love it! Our first tour was at the beginning of September and since then Ketshanee (Kee) has help us all the way up to move in. She was incredibly helpful, always looking out for us and making sure we had our questions answered. Our other interactions with employees there have been great too, they have amazing customer service and sense of community. Apartment wise — it’s honestly the best we’ve seen in the area, the other Cortland locations are beautiful too. Great amenities and pet friendly.
Gabriel Adame
Dec 8, 2022
Very timely in responding to maintenance requests and a very friendly staff. Special thanks to Wes and Chris for all their help!
andrew brown
Dec 5, 2022
Very clean and peaceful. Camille and her entire staff are very warm feeling and always welcome with a smile, very helpful and quick to attend to any of my questions and concerns. Very glad to be able to call this place “home.”
Nereida Espino
Dec 1, 2022
Amazing staff to work with as one of their vendors!!
Alison Howell
Nov 30, 2022
Evelyn is awesome she came to the rescue.i have been a resident for about 16months living at portofino and it is outstanding.the office staff are always helpful,the service staff are fantastic,really is a great place to live
Michael Clancy
Nov 30, 2022
We have been working for almost 1 year with cortland properties in particular Portofino Place and we love this partnership the whole team is always ready to help and do the best for Cortland Portofino Place !!! You are the best guys 👊 I hope our partnership will be for a long time ! Thanks
RENAN PEREIRA
Nov 29, 2022
I have been living in Portofino West Palm Beach Apartments since January 2019. Staff is very responsive. They always do what they say they will do. If I have any issues, they have always been there to resolve it immediately. Frank, The Senior Service Technician goes above and beyond. He’s is extremely good at. getting to whatever needs to be done to make your living experience a good one. Follows up with you to inform you that things have been resolved and to make sure you are satisfied with the results. He won’t stop until it’s to your satisfaction. I recommend Portofino to anyone!!!
Santos Escotto
Nov 28, 2022
Awesome services
LA P Jones
Nov 23, 2022
I love it here the people are so nice when I need something fix they come on time and complete the work in a timely matter
Tara Glee
Nov 22, 2022
Ed gave me a tour of the property and answered all my questions regarding the application process. He was very informative and helpful.
Nov 18, 2022
Apartments.com
I love this community so much. Great staff and apartment features.
Rhainnin Brock
Nov 16, 2022
Wes is the absolute best!!⭐️ He exhibits exceptional customer service skills and always provides excellent service!! He is extremely knowledgeable, personable, helpful and positive. Whenever I have an issue, Wes always goes above and beyond to resolve it. You can tell he loves his work and helping people. Whenever I submit a ticket and Wes responds, I know that the problem will be resolved quickly and effectively.
kbknj
Nov 15, 2022
Kee is amazing!!
YT &T
Nov 11, 2022
My experience and Cortland was by far the best! Especially with the incredible help I received from Ketshanee, she made the process smooth and easy, I’ve been apartment hunting for months and it’s been difficult to find a home within my budget so glad I stumbled across Cortland Portofino! When you go in please ask for Ketshanee you won’t regret!
Febe Aristilde
Nov 10, 2022
The property manager is amazing and always responds to all of my needs. I love being a Portofino resident! Ketshanee was also extremely kind and really help me get settled!
Taeisha Telus
Nov 10, 2022
this property is very beautiful! everyone was very helpful and nice. Most of all Ketshanee was very helpful at answering all my questions.
MorePinkPlease
Nov 10, 2022
Kee is literally the sweetest! I appreciate her for giving me all the information i was looking for because apartment hunting can be very stressful. Kee is the perfect person you should go to for help!
Ralisha Chin
Nov 10, 2022
Came for a tour with my boyfriend and Ketshanee was of great help! She was able to answer all questions we had. She’s also very friendly and welcoming. On the other hand, the place itself is beautiful but a bit pricey for a 1 bedroom.
amour lyssa
Nov 10, 2022
me and my roomate came to tour this property and kee immediately greeted us and gave us information on the units and availability , she gave us a tour and answered all over questions . Overall the property was definitely beautiful and im planning to apply .
Flawless Yna
Nov 10, 2022
Wesley has been such a help with maintenance! He’s so pleasant
Maya Azuri
Nov 9, 2022
Wes is the best maintenance guy! Shows up on time and does amazing work. He needs a raise.
Camille Quinter
Nov 8, 2022
Wes provided a great service with excellent customer support. 10/10 job
Brett Binder
Nov 3, 2022
Wes, my maintenance provider, was incredibly quick and proficient. He helped me with my plumbing problem within the hour and was very courteous. Best service I’ve ever received living in any apartment complex.
James Cote
Nov 1, 2022
I love Cortland portofino place the amenities and food trucks it’s just an overall great experience living here!!! Camille is by far the best property manager one could ask for super helpful and understanding!! My favorite part of this place is the two story gym that’s well maintained and the pools did I mention the four pools truly unbelievable remarkable place to live
Gregory Regis
Oct 28, 2022
Wesley is an exceptional rep , He goes above and beyond to make sure all of our issues are resolved within a timely manner. Without a doubt whenever we have an issue with any of our appliances we can Count on West to get it resolved regardless the time of day. So West the Brown Family Thank you for making our home better.
Sasha Malphurs
Oct 27, 2022
I am absolutely grateful for Wes, the Maintenance Guy! He goes above and beyond for every job even if you ask him to do additional things, he does it without a problem. You can tell he truly cares about your Well-being and comfort living in Cortland. I really hope he gets a raise ASAP. He definitely deserves it. Thank you so much for always showing up with a great attitude and getting the job done swiftly!
Aaliyah Wellington
Oct 14, 2022
It is real nice, out of my budget.
Anabelle Montero
Sep 23, 2022
I have one year leaving here and its has been wonderful staff its always helpful and mantainence its very fast when you put your request i totally recomended leaving here !
Leonor Ramirez
Sep 8, 2022
I’m very pleased with the service when I need repairs in my apartment. The guy that always fixes my problems right (the first time) is Wes. He always calls before he comes as I request on all services and is very professional. He listens to what the problem is and is able to correct the issue while he is there. Great job Wes! I appreciate all that you do!
Traci Goldwire (TracGold)
Sep 1, 2022
Thanks to Ketshanee my moving experience was amazing. I was able to move in the same week that I applied, I got approved in less than 72 hours and Kee answered all of my questions and concerns. We spoke a few times on the phone and she was always glad to help every step of the way!! I am absolute in love with my 1 bedroom and loft it feels like a townhome. Thank you Portofino team and thank you to my amazing agent Kee ⭐️⭐️⭐️⭐️⭐️
GAELLE AJP
Aug 27, 2022
Community is well kept and organized.
Alex Eden
Aug 24, 2022
My first month here as a resident at Cortland has been great! Ramona made the move-in process very smooth by answering any questions we had and making sure our unit was ready to go. Overall, I would definitely recommend this community if you are looking for an apartment in the West Palm Beach area.
Breana Hanley
Aug 23, 2022
West came immediately after my request for maintenance and fixed my problem. Very satisfied! Thank you !
Christine Altidor
Aug 19, 2022
Beautiful complex, fantastic staff as well. My leasing agent Ketshanee was super helpful and provided me with all the information I needed for an easy move in!
carrington kirby
Aug 17, 2022
So far my move-in experience has been outstanding, and majority of that credit goes to Kee for making the process easy. She’s professional, kind, knowledgeable and I totally recommend her to anyone looking into moving in. She’ll go above and beyond to help you out with whatever it is that you need 👌🙌
Steven Zuniga
Aug 15, 2022
My husband and I just moved into Cortland Portofino Place and were lucky to have Ketshanee as our leasing agent. She helped us with every step along the way, answered all of my questions regarding move-in, and was welcoming and helpful on the day we moved in.
Riley Remington
Aug 15, 2022
thanks to ketshanee i’ve found my new home. she was very sweet and understanding that my boyfriend and i were looking for a place within our budget.
lexhendrixx !
Aug 11, 2022
Kee was able to help make my move in process quick and easy. Very professional, knowledgeable and kind!😊
Ashley's Corner
Aug 3, 2022
I am moving into Cortland Portofino Place on Saturday and I must say, I have had an amazing experience with the leasing process. Kee is honestly amazing, I had an issue with my background check that I had to get investigate and she was amazing during the entire process. It took almost 3 weeks for everything to get sorted out and I was not rushed or pressured for more money. Kee emailed me almost everyday to let me know that she was waiting for a response from the company. When everything was finally sorted out she called me first thing in the morning, which I appreciated so much. When I went into the office to tour the property and see the apartment, everyone was so kind. This has been the best leasing/welcoming process I have every experienced. The apartment (3bedroom, 2 bathroom w/ loft) is a lot bigger than, I could have every expected which is exactly what I need. I am so happy with how the apartment looks, I can’t wait to see what living here will be like. Thank you again to Kee for making my experience
Mercy Herrera
Aug 3, 2022
The Staff was very attentive especially Ramona Brito who assisted during the process of our application. The facility is unbelievable! It has everything you need to make you feel comfortable with your new home such as state of the art equipment.
Tevan
Jul 29, 2022
Wes was prompt, professional and courteous !
Michelle Cooper-Wilson
Jul 29, 2022
The Staff was very attentive especially Ramona Brito who assisted during the process of our application. The facility is unbelievable! It has everything you need to make you feel comfortable with your new home such as state of the art equipment.
Steven
Jul 29, 2022
I am new to Cortland Portofino and so far so good. I did have and still have a few maintenance issues, but Wes has been great in repairing all issues except those items that need parts to repair. As soon as the parts are available I know Wes will return. Thank you Wes!!
Jodi Ham
Jul 28, 2022
Kris, EZ and Wes were great! Wes was very helpful. Thank you.
Geris Makris
Jul 28, 2022
apartments are huge and the property is great! The leasing team is so nice and helpful from start to move in
Jul 28, 2022
Apartments.com
Kris, EZ and Wes were great!
Geris Makris
Jul 27, 2022
Great community. Great service! Highly recommended!
Lisa Eastman
Jul 26, 2022
Best neighborhood around !!
Tori Williams
Jul 26, 2022
Cortland Portofino Place is a hidden gem compared to most rental communities in the area. I really had a great experience with the company as a whole and the staff; I couldn't recommend them more! The staff was very professional and extremely nice. If I have any questions or a request for my apartment they are on top of it immediately. The community itself is beautiful and most importantly safe.
Shannon Elizabeth
Jul 26, 2022
Chris and Izik were great!
Geris Makris
Jul 26, 2022
I am so proud to call this place home! The office staff is amazing and helpful. They made the leasing process as easy as can be and made sure to make my family and I feel welcomed. Property is clean, quiet and everyone is friendly. The amenities make you feel like your on vacation all the time!!!!
Sarah S
Jul 26, 2022
Cortland Portofino Place is a hidden gem compared to most rental communities in the area. I really had a great experience with the company as a whole and the staff; I couldn't recommend them more! The staff was very professional and extremely nice. If I have any questions or a request for my apartment they are on top of it immediately. The community itself is beautiful and most importantly safe.
Shannon Tighe
Jul 26, 2022
I had so much help when coming to look and they answered all my questions quickly! the new office is super clean and the pool and gym has everything we need!
Jul 26, 2022
Apartments.com
Came in for a tour last week, the community is really beautiful and very welcoming people in the leasing office. They have a indoor basketball court and not 1 but 4 pools !! I recommend Portofino place to everyone who needs a new home because this is a place you definitely call home.
Sarai Scott
Jul 12, 2022
Very Very professional leasing agent Kee she was really informative and I am happy to apply here
Lifewithshay
Jul 12, 2022
Great community and great service when it’s need!
Lorenzo Pryor III
Jul 12, 2022
Huge thank you to Janis G. for getting everything fixed in my apartment i needed. Thank you again for the prompt service.
j b
Jun 9, 2022
Our staff, Kee, was very helpful and made extra sure that our new place was nice and tidy. She helped us for the last couple of weeks or so; very thoughtful. Much appreciated.
Matt Tanteo
Jun 7, 2022
Kee was excellent and professional. Truly a great leasing agent. Thank you so much for your help!
Armando Lopez
Jun 7, 2022
I been to this place before now. We can do that!
AHPGamer2021
May 26, 2022
Beautiful grounds, friendly staff.
barrington hudson
May 20, 2022
Its a nice place.
Mrs Acceus
May 20, 2022
I love this property. The amenities are well worth it and I love that they always think of the residents by providing different food trucks that we can order dinner from. The office manager is extremely sweet and thorough. I think her name is Camille
krystal cruz
May 18, 2022
I have been having problems with my light bulb before the pandemic and also told by the technician that the bulbs were out of stock or on back order… However all my bulbs went out and the one that was working was flickering. So I decided to put in another work order.. Today a technician came to fix my lights in 15 minutes.. He was very professional, knowledgeable and courteous. Thank you
LAVERN MARTIN
May 18, 2022
I came in with my boyfriend to look at a home and I was toured by Kee. She was really helpful and took her time showing me the community and what they had to offer. If I could give more than 5 stars I would
Claudia Boucher
May 8, 2022
Ezequiel is great 👍 he fixed things in a timely manner.
Vy Nguyen
Apr 29, 2022
My experience was very successful Ramona was very helpful
jaroslaw pyda
Mar 25, 2022
I toured with Ramona, She was very helpful and answered all my questions. I believe she had my interest at heart and helped me find the right apartment for the right price. Ramona was detailed in explaining everything about the community. Highly recommend!
Miguel De Leon
Mar 25, 2022
This is the best Apartment complex I have ever lived at. The members make sure all residents are taken care of. Gabrielle ensures the resident experience is fulfilled. Any issues that I have ever had was handled with kindness. Ramona is the best with handling future residents. She is patient with your tour around the complex. Nick the service tech ensure all repairs are completed in a timely fashion. I recommend Portofino Place to anyone looking for a safe and friendly community.
Norman Austin
Mar 18, 2022
This is the best Apartment complex I have ever lived at. The members make sure all residents are taken care of. Gabrielle ensures the resident experience is fulfilled. Any issues that I have ever had was handled with kindness. I recommend Portofino Place to anyone looking for a safe and friendly community.
Norman Austin
Mar 18, 2022
The staff is wonderful and professional very helpful and prompt with answering any issues and getting them resolved sometimes not as prompt as I’d like but due to things of their control, Gabby is my go to she is amazing !!! She is the go to !!
giovanny marte
Mar 18, 2022
Chelsea always goes above and beyond to help me with anything I need! I truly appreciate everything she does!
Sarah Lincoln
Mar 16, 2022
Chelsea is amazing and the maintenance team always responds promptly to my request. I’ve been living at Portofino place for almost 2 years now and I’ve been very happy with the staff!
Borderless Bucket-list
Mar 16, 2022
Chelsea is the best, she was so kind with us and make us feel so comfortable with our new home, everything is great the complex is clean and the stuff is very nice. Highly recommend this please and let Chelsea help you
Ali Alvarado
Mar 16, 2022
The community is really nice, love the parcel lockers and the pool. Chelsea in the leasing office is awesome!
Henry Chen
Mar 16, 2022
My stay here was amazing, my leasing agent Ed Trotta he gave you the service of professionalIsm along with the sense of family. The others goes as well are so courteous and friendly. Best service ever. If you need a place to call home cortland portofino is the place 🙌❤️
Lamoy Burton
Mar 4, 2022
The maintenance staff gentleman named Isi (Pronounced easy, I apologize if i misspelled his name) is an absolute legend! Hardworking and doesn't postpone work.
Levi Burbage
Feb 15, 2022
Sorry to use that for you guys I have been busy with work
Madison Jackson
Feb 12, 2022
Quiet
Erica Edwards
Feb 11, 2022
Everytime my fiance and I have an issue the team is quick to respond they are nice and sweet even one of the ladies in the office went out her way to get Me cups for my coffee. I love living here. camille is great also I have came into the office twice for help and she stops everything she is doing to help. Chelsea was our leasing agent when we moved in and she was sweet and patient with my questions
Luis Mojica
Jan 22, 2022
I met with Camille this morning to discuss availability for a 1/1. When I arrived the leasing agents were all preoccupied with tenants or potential tenants who arrived before I did. I was greeted by Gabby who kindly asked that I take a seat and advised someone would be with me shortly. I sat in the lobby that was festively decorated for the holiday season, which made me happy and made me feel at home. Camille (who I did not know at the time was the property manager) approached me and asked if I was being taken care of and offered her services. She showed me the available units, pricing, requirements and amenities the community had to offer. She meticulously walked me through the application process and made me feel comfortable. This is my first time renting an apartment on my own and I genuinely feel after my approval I will enjoy living here. Thank you Cortland Staff, but more importantly thank you Camille.
Addie Santiago
Dec 8, 2021
I think the management is great, I’ll been living here for sometime now and every time I have a concern it’s handled right away. Camille is amazing, once you inform her about anything she will get to it. Neighbors sometimes complain about music but I don’t never hear anything and anytime security is called they come right away. They walk around each building giving you the safety factor that every community needs.
laurenne morgan
Nov 17, 2021
Great community! Very quiet & staff/ maintenance very genuine & respectful! (especially Camille & Gabrielle!) I love my home!
Tatiana Dominguez
Nov 11, 2021
The new manager, Camille is amazing! She’s always so helpful with any questions or concerns I’ve brought to her. The entire staff is much more welcoming and attentive thanks to Camille!
Ashley Sharpe
Nov 11, 2021
By far THE most beautiful property I have stayed at. Amazing management. Super kind friendly and would highly recommend anyone to rent an apartment here!!
Nick Ramos
Nov 11, 2021
I’m pleased to say I have finally found a group of genuine people at Cortland portofino place ! Amazed with how professional and kind Ramona treated my mother Olga and I. Not to mention the apartments and amenities are super nice and cool. The atmosphere is definitely a welcoming one. There will always be negative reviews but people should take out the time to acknowledge good human relations. Thank you Cortland for this opportunity and for such great service!
Carlos Bed
Sep 30, 2021
I’m pleased to say I have finally found a group of genuine people at Cortland portofino place ! Amazed with how professional and kind Ramona treated my mother Olga and I. Not to mention the apartments and amenities are super nice and cool. The atmosphere is definitely a welcoming one. There will always be negative reviews but people should take out the time to acknowledge good human relations. Thank you Cortland for this opportunity and for such great service!
Brandon n Olga Z
Sep 30, 2021
I have had an overwhelmingly good experience living in this complex. Despite being understaffed at times, I never struggled to get in touch with the folks in the office, maintenance requests (which I had a few of) were addressed and resolved in a timely manner, and I really enjoyed my unit (the layout was great, kitchen appliances had all been renovated and updated, and I definitely had plenty of room). As far as the amenities go, I mostly used the gym which is well-maintained. Management also makes a concerted effort to build community within the complex. There are regular community events (at the former peaks of the pandemic, these events were even held virtually) and there is also a food truck at the front of the complex on a regular basis (bi-weekly I want to say, but don't quote me on that). Also want to give a shout-out to Chelsea Coscia, the representative that helped me with all of the move-in logistics - she's super awesome and very on top of things, she made the move-in process exceptionally painles
Blaine Brown
Aug 25, 2021
Great community! I have to highlight the wonderful maintenance team they have! Always responsive and friendly. Especially Mr. Wesley! He’s always there to help and I’m always greeted with a happy friendly face! Thank you for all you do!
Nasya Earls
Aug 5, 2021
I’m actually changing my rating from six months ago- Cortland changed the management team and the one is now is great! High end costumer service !!! Good job Cortland this is how you treat people !!!
Laura Camila
Aug 2, 2021
Maddi was super helpful with our renewal! We are happy we are here for another year at beautiful Portofino place. Thank you again Maddi. Be sure to ask for the resident manager if you need help here. :)
Michael Morales Medina
Jul 29, 2021
Madison was very helpful and friendly! Took great care of my needs when needed. Thank you Madison for the excellent service you provided.
Joseph Cereste
Jul 28, 2021
EDDIE Trota was great. Went there expecting to look for a place but liked him and the tour so much we ended up rushing to apply. Very professional and really knows his stuff. Thankful to be accepted to such a nice place!
Witchel Reme
Jul 28, 2021
I have been living with Cortland for a year now and I absolutely love their properties! Madison and Kim are great to work with! Portofino place is beautiful!
Stephanie Knee
Jul 28, 2021
I have been living at Cortland portofino place for 3 months now and i absolutely love it! The office staff is amazing and welcoming. The property is beautiful. Happy I went with Cortland. Maddi and Kim are fabulous!
Victoria Sooker
Jul 28, 2021
Great property to live at! Very beautifully done gym and pool any issues I had Maddi has smoothed over for me. Highly recommend dealing with her!
vincent siciliano
Jul 28, 2021
I LOVE living here! Ive been here since May and have had nothing but the best experience with Cortland. Kim and Maddi in the office are so personable and great to work with! I’m so glad I choose this place to call home.
Elijah Green
Jul 28, 2021
I enjoyed living here for 5+ years. Their leadership and professionalism during Covid has been top notch. Excellent customer service. Maddi and Kim have gone above and beyond for me on several occasions, but other team members deserve high fives as well. Highly recommend.
Jake Mann
Jun 20, 2021
Maddi is wonderful! My husband and I went in today to follow up on a couple of inquiries we placed within the last couple of weeks and to notify management of a concern we had regarding one of the kitchen appliances. Maddi was very proactive about finding solutions to help us. Moving is stressful and we really appreciated the great (and speedy) professional customer service. Thank you Maddi!
Melissa McInnis
Jun 15, 2021
Wonderful residency , clear communication from the offices with wonderful amenities. Cortland has the perfect mixture of luxury and community.
Jun 1, 2021
Apartments.com
Great place to live!!!
Jonathan Richter
Jan 20, 2021
I moved in last week and I’m so happy I did!!! My place is so beautiful. My kids love it too! Thank you again Russ for helping me last minute! -Amanda Johnson
Amanda Barrera
Dec 28, 2020
I must say this has been one of the most breeziest experiences for me in a while. Customer service is great! The staff is very prompt, alert and on time. I personally will like to thank and recognize Russ for all his hard work and dedication to making my move/experience astonishingly smooth. His work ethic and welcoming personally was unmatched. Thanks for all your help.
jfranchesca Jones
Dec 4, 2020
I am a Realtor that works frequently with Cortland Portofino Place apartments. When I bring my clients in to tour with the staff they are always friendly and informed about the property. They are quick to answer any questions or concerns that my clients may have. Chelsea,Russell and Daisy in leasing are very easy to work with and always a joy to see plus the apartments are beautiful!
Christy Levi
Nov 19, 2020
Chelsea was absolutely wonderful through out the entire process. From showing us around to sitting with us and helping us get the lease together! Brandon and I can’t wait to move in to the area and we can’t thank Chelsea enough for making our experience so seamless!
Anonymous
Nov 18, 2020
Survey
Brandon and I can’t say enough good things about our experience with the leasing agent Chelsea. She was wonderful from start to finish and really made our transition smooth and seamless! Thanks Chelsea!
Anonymous
Nov 18, 2020
Survey
We LOVE Daisy! She’s so helpful and made the move-in process easy! Beautiful pools and beautiful apartments, we love this place.
yalexus nieves
Oct 24, 2020
I’ve been here for 2 years now. I must say I absolutely LOVE Luis from maintenance. Always has a big smile and positive attitude. Super helpful !!
Stephanie Korzyk
Oct 9, 2020
Great staff and management! I am extremely grateful for the Maintenance staff !also the management staff they reply at all hours of the night to make sure that whatever your concerns may be are being addressed in a timely manner.I wanted to make sure that everyone knows Gloria is awesome! Ps. Dhanya Abreu
Z Ion
Sep 25, 2020
I highly recommend moving to Cortland Portofino Place in West Palm Beach. After touring about 15 places up and down the east Florida coast, this was a stand-out property because of it's proximity to great food and shopping, its 4 resort-style pools, plush gardens, and overall stunning beauty. I fell in love instantly and am so glad I made the choice to live her. As a single woman, I feel safe and secure with the gated entranceway and sense of community here. The neighborhood is full of hard-working, friendly people. The staff here is amazing too! They have gone out of their way to make sure my move went smoothly and have made adjustments to any things I needed attention to in the apartment. The apartments are also gorgeous and modern - more modern-looking and spacious than any places I saw in a 30-minute drive from here. I highly recommend choosing Cortland Portofino 100%! ~Abigail
Verified R.
Jul 10, 2020
Apartments.com
We enjoy living here very much. And when something needs to be fixed you folks are right on it. Thank you.
Verified R.
Jul 1, 2020
Apartments.com
I am a new resident to Cortland Portofino Place in West Palm Beach FL. We ( my boyfriend and I ) moved in our new apartment in the height of the corona virus epidemic. Our experience here had been nothing but amazing thus far. Very professional leasing agent ( Chelsey ) accommodated us via FaceTime video to tour the apartment prior to moving in and made our transition into our new home as smooth as possible. We were already pleased with our new home but the following experience really topped it off for us: We went out for a few hours running errands and when we returned the A/C was not functioning properly. We have rented in the past and new that this could potentially be a really bad situation. We called the 24 hour emergency maintenance line and put in a request for the A/C to be fixed. We were in the process of packing our things to stay at a friends house because the apartment was growing increasingly warmer when we received a phone call from BERNADIN who was the maintenance professional on call that nigh
camille videla
Jun 16, 2020
Frank the service manager is always super helpful! Thank you for all your hard work! You make living here worth it theres never a problem you cant fix !
Sky Medina
Apr 27, 2020
The service and hospitality is amazing! The apartments and community is beautiful.
Aurea Perez
Apr 26, 2020
BEAUTIFUL community. excellent service
Manuel Perez
Apr 26, 2020
Quarantine has its challenges, however living here makes it easier. Beautiful, community near everything, and excellent service. Great to have staff here ready to help.
Daniel James
Apr 21, 2020