Great service fixing the grout in my tub by Morales!! Nice and clean looking. Great job!!
Justin Wiesen
Sep 19, 2023
Carlos is an amazing maintenance guy. He is super kind and helpful always. Our apartment is renovated, although going through some minor issues that Carlos and his team is helping with. The pools and social areas are getting renovated as well and they promise it’ll be amazing, so looking forward to it.
Juan Pablo Morales Marín
Sep 15, 2023
My AC wasn’t working and we was hot! 🥵. But Carlos came by and recognized the problem immediately and had it up and running in a couple of hours. He was very professional and knowledgeable and a great communicator!!!! Thanks!! Can’t survive the summer without the AC.
Bad Bunny
Aug 23, 2023
Just signed a lease with a very quick turnaround time after we were severely mistreated by the leasing office at another nearby building. Dashe was our leasing agent, and from the moment we stepped in the building, she made sure we had all the information and support we needed to make a decision. I believe the building was recently bought by a larger company and they are renovating (hence some of the reviews about noise and construction). That said they are putting a lot of effort into beautifying the apartments and amenities. We saw the apartment Wednesday, applied that night at 8PM and were approved to sign a lease Thursday 8AM. We are moving in Friday and can’t thank Dashe enough for the seamless process and her hard work. Give that girl a raise! Looking forward to living here
Tatiana Ferraro
Jul 21, 2023
This review is for the maintenance team and Melvin. He is very helpful and quick with any issues I may have in my unit. I put the request and they come by the same day. Thank you Melvin!
Daniela Salazar
Jul 14, 2023
Mr. Carlos Is a very dependable and helpful employee to the Cortland Pentagon Management team. He a dedicated employee who seems to be on the clock 24/7. In addition, he steps up to help out in emergency situations! I highly recommend him for an employee of the week recognition or some other appropriate recognition for he truly deserves it!!! Thank you Mr. Carlos for a job well done! Ms. Carolyn
Carolyn M
Jul 13, 2023
I have been living here for a few years with the old company aura having the same issue with my apartment. Cortalnd came in a few months ago and it started off a little rough. But since the new maintenance staff have settled in. Things are a lot better. I wanted to say Thank you to Carlos , I appreciate you taken care of all my issues in a quick manner. Thank you Mario Baten
Mario Baten
Jul 13, 2023
DeSean and LaQuita were exceptional leasing partners. Super friendly, knowledgeable and made the whole process of exploring and ultimately renting a dream.
JJ Davis
Jul 13, 2023
The Service Manager Carlos repaired my AC unit that was persistently unable to cool the apartment even after addressing the commonly known issue. That didn’t stop Carlos, he was relentless. Over a thee day period he kept coming back and working on the system until he got the temporary that gave me relief from the daily heatwave we are experiencing. Thanks Carlos, you’re an example of a top notch Service Manager!
Nathan Rogers
Jul 13, 2023
Maintenance staff is kind, patient and responsive to any complaints we report. They are professional and always address any issues we raise.
Kanishka Narayan
Jul 13, 2023