I am very pleased with how my service request was handled. Luis Hernandez came out to replace the water heater, and did an outstanding job across the board. He installed it quickly, was very thorough, and even cleaned up the work area after he was finished. And he's such a nice guy! Very friendly and considerate.
Elizabeth Gregory
Mar 17, 2025
I’ve never lived at a community so well kept, the homes are absolutely beautiful. The team in the office and the maintenance team are awesome !! 5 stars !!
zachary howard
Jan 24, 2025
The maintenance team is amazing! Every time I have an issue, no matter how big or small, Jonathan (Service Manager) makes sure it is handled right away. I typically receive a response within 2 hours and often my issues are resolved the same day. Everyone on the team (Luis, Arturo, Jeff) is professional and courteous.
Jodie Graham
Jan 13, 2025
I recently moved into a newly renovated home by Cortland Las Casas: new flooring (vinyl tile), Samsung appliances and clean landscaping, with the help of their friendly and courteous staff. Service requests for some touch-ups were responded to quickly and greatly! I'm looking forward to renewing for my second year!
Henry Hoff
Sep 14, 2024
Been in our community for over 3 years, we've had our ups and downs, mostly with maintenance supervision and lack of communication, however Jonathan Martinez, Senior Service Manager has turned things around and made it quite enjoyable. Also, the Leasing Office staff is very nice and easy to talk to, thank you Kelly Gallaher, Community Manager. Thank you all!!
Timothy
Jul 25, 2024
Cortland is such a beautiful community. From the start we loved cortland and knew this was going to be our new home! George made the process so smooth, we really enjoyed working with him! I highly recommend making cortland your new home!!
Sirena Valenzuela
Jul 22, 2024
Working with Stephanie Thomas on the Eastside of town was such a breeze! She answered all the questions I had and offered so much more. She made the process of signing a lease so easy. She even checks in on me to make sure everything is going okay. The apartment is gorgeous and there's no where else I'd rather be!
Amanda Smith
Jul 19, 2024
We've been with our property location for 6 years, (Tucson Rental Homes and now Cortland Partners). The transition wasn't the smoothest, to be honest, with price hikes, and, since Cortland Partners took ownership, we were given the option of moving into a newly renovated unit at market value or vacate. Over our stay with the local Cortland Las Casas crew, we want to recognize that within the local leasing office and service department, there have been significant improvements in communication and relationship repair efforts. Review for local leasing/service departments: Jonathan has taken over as senior service manager, and his clear communication while also hearing our concerns has honestly been kind, respectful, and so welcoming given previous communication from service managers. We had another major water leak/moisture issue that required urgency, and Jonathan and Alex have been responsive and quick to safely remove the immediate concern and repair the leak. Jonathan has checked in on us, our home, and kep
Joy Bayne
Jul 19, 2024
Two months ago, I moved into a beautiful fully renovated home off of Mountain Ave. The renovations are A+ and I love the natural light in my home along with my renovations. Located close to my job and other shopping places. The community is quiet and I feel safe living in this community. The Cortland staff is always helpful.
carolyn Lovell
Jul 18, 2024
Loved touring the property, such a great experience! Their senior service manager Jonathan and community manager Kelly are amazing. They are personable, communicative and extremely helpful. I highly recommend Cortland Las Casas!
Sabrina Jo
Jul 17, 2024