Cortland Taps Mike Gomes To Be Chief Experience Officer
ATLANTA, GA (February 26, 2018) – Cortland Partners announced today the appointment of Mike Gomes as Chief Experience Officer (CXO). This role is new to Cortland, as well as the multifamily industry, and will report to Steven DeFrancis, CEO.
As CXO, Gomes will work across the company to develop an overarching customer experience strategy and vision that aligns all of the various functions around a forward-thinking resident and community experience for Cortland’s growing portfolio. In tandem with the overall strategy, Gomes will lead efforts to bring Cortland’s brand to life across all touchpoints to help continue to set it apart from the rest of the industry and fuel the company’s growth. Gomes will lead teams overseeing customer segmentation, marketing, communications, architecture, interior design, product design, and innovation.
Gomes joins Cortland from AMB Sports and Entertainment where he served as Senior Vice President, Fan Experience for the NFL’s Atlanta Falcons, Atlanta United of MLS, and Mercedes-Benz Stadium. He helped achieve industry-leading results through the design and implementation of innovative strategies and programming that enhanced the game and event day experience for fans and guests of the new stadium. He also oversaw marketing and brand management for the Falcons and the Stadium as well as game-day and special event multimedia production, creative services, mobile applications, and retail across all three brands.
Prior to joining AMB Sports and Entertainment, Gomes enjoyed an over 20-year career with Walt Disney Parks and Resorts, serving most recently as Vice President, Experience Development and Media Strategy. He was promoted to Executive in 2000 and to Vice President in 2007, and during that time Gomes was involved in the strategy and launch of several new guest experience enhancements including new products, services, and events at Walt Disney World and other Disney theme parks across the world. During his career at Disney, Gomes held a variety of roles with responsibilities in product management, business development, web/mobile development and e-commerce, operations, technical strategy, and corporate alliances. Additionally, he has been named on three US patents.
“Through its values, innovation, and passion, Cortland is committed to serving its residents by creating an industry-leading experience,” said Steven DeFrancis, CEO of Cortland Partners. “Mike’s career in developing world-class guest experiences at Disney and most recently in the development of Mercedes-Benz Stadium gives us confidence that he will further an innovative, strategic, customer-centric mindset to help us create an unparalleled living experience for our residents.”
“Improving and enhancing customer experiences has been a focus of mine throughout my career,” said Gomes. “I’m excited to join a rapidly growing, values-driven organization with such a bold vision for the residence experience, and I am truly inspired to be a part of such a talented team.”
The foregoing press release is for informational purposes only. Nothing contained herein is to be construed as a solicitation to offer investment advice or services, nor solicitation for the purchase or sale of any security. Information about investing in a Cortland fund is only available in the form of a private placement memorandum and other offering documents which contain information to help investors evaluate Cortland funds' investment objectives, risks, fees and expenses, among other factors, before considering an investment.
Cortland is not aware of the criteria on which the awards referenced in this presentation are based nor, the number of advisors surveyed for either award referenced. Cortland did not pay a fee to receive a workplace or size ranking. These rankings are not indicative of Cortland's future performance.
This press release may contain forward-looking statements. The opinions, forecasts, projections, or other statements, other than statements of historical fact, are forward-looking statements. You are cautions not to unduly rely on these forward-looking statements. Due to various risks and uncertainties, actual events or results or the actual performance may differ materially from those reflected or contemplated in such forward-looking statements. Nothing contained in this presentation may be relied upon as a guarantee, promise, assurance or representation as to the future. These for looking statements have not been reviewed by anyone outside of Cortland, and while Cortland believes the statements are reasonable, they do involve a number of assumptions, risks and uncertainties. Unless required by law, Cortland undertakes no obligation to publicly revise any forward-looking statement to reflect circumstances or events after the date of this press release or to Report the occurrence of unanticipated events. Cortland's past and current performance are not indicative of future results, and no representation is made that any Cortland investment will achieve its objectives or that any Cortland strategy will be successful. This press release is not personalized investment advice or an investment recommendation from Cortland.
