HVAC monitoring and maintenance system to support Cortland’s service guarantee
St. Louis, November 20, 2019 – Emerson and Cortland today announced an installation of Emerson’s HVAC monitoring and maintenance technology designed to help optimize comfort for residents and support Cortland’s 48-hour service completion guarantee.
The 100-system installation at the Bowery Bayside community in Tampa includes Sensi™ Touch smart thermostats, Sensi Manager multi-thermostat system and Sensi Predict smart HVAC. The Sensi solution, installed in mid-October, has already helped to optimize performance in more than 40% of the monitored units at the community.
“At Cortland, we promise to fix a resident’s problem in their home within 48 hours. If we don’t, our residents live rent free until we do. So when we’re alerted to an issue we need to respond quickly,” said Jonathan Tucker, Executive Vice President of Operations and Facilities for Cortland. “HVAC problems are a top service request from residents in places like Tampa. With the Sensi Predict technology from Emerson, we can be alerted to HVAC issues before they’re a problem. This allows our community service team members ample time to make necessary repairs or adjustments to HVAC units, which should positively impact resident living experience.”
Cortland is the first company to partner with Emerson to deploy their Sensi smart solution in the multifamily industry. In addition to 24/7 monitoring of HVAC system performance with Sensi Predict, Cortland can manage the temperature in common areas by updating the Sensi Touch thermostats using the Sensi Manager software from a single desktop location.
“Our technology can help multifamily firms like Cortland achieve one of their top objectives—resident comfort. By leveraging the full suite of Sensi technology, Cortland is equipping their community service teams with the tools to ensure that their HVAC systems are working effectively and to help schedule service and maintenance at times that are convenient for residents and staff,” said Craig Johnson, President, Residential Solutions for Emerson. “The combination of smart maintenance, our smart thermostats and multi-thermostat software create a solution that provides unmatched capabilities for property management teams.”
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