Gorgeous community!
Lauren Donica
Sep 27, 2023
Perfect service. Very nice, fast & knowledgeble. Best ever, now A/C works. Give him a raise 💵
swiper4
Sep 26, 2023
Great luxurious apartment, excellent maintenance. Can’t ask for more!
Aryan Arora
Sep 22, 2023
Excelente atención de parte del sr.José Soriano el complejo me encanta todo limpio mi apartamento me lo dieron totalmente renovado todo nuevo excelente todo gracias por conseguir lo que quería.
Yosgreidy Sojo
Sep 18, 2023
Nice community, service and the neighborhood! I must appreciate the staff as well for all the help. Special thanks to Emily as she took care of almost everything related to our apartment. She personally visited our apartment upon request and spent almost an hour to check if everything is good or we need help with something. She listened to us very patiently and took the action immediately without any delay. We felt very welcome.. Keep up the good work! THANK YOU!!!
Ram Megharaj
Sep 15, 2023
I had an amazing experience with a leasing consultant , Emily Jackson . I lost my key , urgent mail came in my mailbox . She immediately helped me for getting my important letters and also helped for the duplicate key as soon possible . She smiles very nice and very helpful . Apart from her , our leasing community has great managers like Lauren , Tyler and Jose . Actually they are amazing . Also love to thank another very young leasing associate , Anahi . She is also very helpful . Heartiest Thanks for the whole team .
Indranil Mitra
Sep 15, 2023
Karwan did an excellent job in fixing up the bidet on time and with fully satisfied work. Appreciate husband work and his commitment.
கோபால் ஷங்கர்
Sep 13, 2023
Karwan helped us install the bidets. He understood how to install it and was very responsive. Thank you Karwan
Dwarka G
Sep 13, 2023
Karwan help fix the drawers although we didn’t have a work order and appreciate his courtesy. Thank you.
Sheela Rani Dwarkanath
Sep 13, 2023
Karvan..he helped us to set up our electronics….friendly…appreciate his efforts
tejaswi bezawada
Sep 13, 2023
Great place to call home! There are many dedicated staff members ensuring that residents are taken care of. Cortland West Plano also has a great community feel. Highly recommend.
Cory Pitt
Aug 24, 2023
Sebastian was very informative and did a great job assisting myself and my girlfriend throughout the process and made our first experience looking at apartments a great one! He made what we thought could be an overwhelming experience a very relaxed and enjoyable one. Thanks!
Chris Fuerst
Aug 21, 2023
Excellent service by Anahi. Appreciate the response and support for my move in.
Srikanth M
Aug 21, 2023
Emily & Sebastian helped us to move in and it’s great 👍
Balaje Prasath M
Aug 19, 2023
Really enjoyed my visit to the Cortland apartments in West Plano. I would like to personally thank Mr. Anthony Hunter for being professionally courteous and kind in our dealings with one another. With that said, I would highly recommend the Cortland apartments in West Plano to my friends and family.
DeMario Montez
Aug 18, 2023
Karwan is the best… I called him up and he came and voluntarily fixed my tv stand. He is super nice and wants nothing else but thank you.
uche kevin
Aug 17, 2023
Good service and friendly people
Kiran Kumar VEIGANDLA
Aug 15, 2023
Anthony went the extra mile to show us around and be hospitable, great (potential) customer service!
Alex Buckel
Aug 15, 2023
Karwan and Erick —he fixed my ceiling leakage he cut the sheet rock and fixed the leak..Thank u fir the service ..I had another work order for Kitchen sink and he resolved the problem ..Thank u so much
reema r
Aug 15, 2023
Karwan : i meet him outside and informed about my issue and he came immediately and resolved. Excellent
Lokesh Vemasani
Aug 10, 2023
Had a great tour with Emily Jackson
Prakash Sagadevan
Aug 4, 2023
Had a great tour with Emily...Good community..
Arun Kumar
Aug 4, 2023
Very good community with all amenities.
Vamsy Kiran N
Aug 4, 2023
Wonderful work done by Erick Marteniz.
Rishi kapoor
Aug 4, 2023
Karwan fixed my ac issue and explained in detail excellent service by him Thank you
Latha Guntumadugu
Jul 27, 2023
Kelvin did a wonderful job in installing a plumbing fixture in the washroom. No leaks, no problems. Overall a neat and quick job.
Saurav Kumar
Jul 26, 2023
Long time here and happy with new updates and staff. Park and play area is bery nice for children. They made me move to update my house and the new house is much better than the original one. Good maintenance and office people. I hope a basketball court gets added during the changes. New park features are very nice look forward to new fitness gym.
Sri Kumar
Jul 25, 2023
Service requests are resolving on time .
Jagadeesh Chandragiri
Jul 25, 2023
Karwan came to fix AC. He was really good and explained how AC works and right now, the AC is working perfect. Thanks a lot for the help
Puppala Abhishek
Jul 11, 2023
Karwan had fixed the issue immediately as soon as we make the request. He is really great. We thank you for the service.
Kuber Manral
Jul 7, 2023
Went in on a whim to look at an apartment and Brandon was awesome! He took the time to really listen to what I was looking for and we found something that looks great.
Desiree Paul
Jul 4, 2023
Karwan has really done a good job in fixing the AC and the garage door quickly and advised on the correct tool to be used for future for home decor. He was efficient and very good at what he did.
Jwalamalini Pirkane
Jun 30, 2023
Karwan was amazing! He came quickly after the request and helped us out.
Jeffrey Chung
Jun 29, 2023
Karwan: fixed lot for things. As I moved newly
vinodh kumar
Jun 29, 2023
Karwan is a excellent worker, he’s nice, he fixed everything
IVAN PALOMINO
Jun 28, 2023
karwan service technician he is bet and excellent work ***********************************************************
Anonymous
Jun 23, 2023
Apartment Ratings
Karwan is hands down the most helpful!
Nathan Brown
Jun 23, 2023
Karwan's the best!
Christina Quach
Jun 23, 2023
Karwan is your guy, you just don’t know it yet.
Eugene Chou
Jun 23, 2023
Mr Karwan,the best Service technician has been completing all my requests with excellent job.He fixed plumbing issues and electric. he was very helpful.I really appreciate his help on completing different requests
raja abul
Jun 23, 2023
Karwan is doing excellent work
Avin Hussein
Jun 23, 2023
Emily was great to work with! the community looks amazing with all the Renovations going on.
Audrey Hamilton
Jun 23, 2023
Karwan fix the AC and is very polite
Pjay 3x
Jun 23, 2023
Karwan best maintenance when I had any issues in my apartment he just fixed quickly and last. Time he fixed AC late night for me thank you so much Karwan….
nahro ibrahim
Jun 23, 2023
Emily was very helpful and helped answer all my questions I had in regards to finding my new home in Plano! Thanks so much!
Bonnebabe
Jun 23, 2023
Karwan took care of my A/C it was great working with him/ his service was very excellent! I appreciate him very exceptional service! Thank you so much 👍
Ara Kara
Jun 23, 2023
I worked with Emily and she was absolutely amazing. Understood and addressed any concerns I had and very communicative. I suggest everyone talk to her!!
Dj Raymond
Jun 23, 2023
We were in with family and had a very nice time with Emily. She answered all our questions. She was very through and understanding.
J Jackson
Jun 23, 2023
Karwan is the best. Very helpful and polite. Thanks!
Vaman Amble
Jun 23, 2023
KARWAN is so nice and make sure the problem is fixed immediately. Thank you so much!
jaya rakasha
Jun 23, 2023
Karwan is phenomenal. Whenever anything needs to be done he is efficient, quick, and dependable.
Oscar Tovar
Jun 23, 2023
Karwan always provides great service for the apartment. He’s very prompt and professional!
Angelica Vela
Jun 23, 2023
Karwan did a great job fixing my issues. Very nice man
Ronnie Ronias
Jun 23, 2023
Karwan is great and fixed a maintenance issue very quickly.
Ron
Jun 23, 2023
Excellent customer service from Karwan. He is friendly and efficient.
Chinar Fattah
Jun 23, 2023
Karwan he is the fastest CWP employee
Brau Torres
Jun 23, 2023
I want to commend Eric for the outstanding job that he did with restoring my thermostat to full functionality. Whether it's in the big things or the small things, Eric is truly a professional's professional. May God Bless you Way Too Much, good sir. “Lazy hands make for poverty, but diligent hands bring wealth.” – Proverbs 10:4 I want to commend Gilder for the outstanding job he did with fixing the leak from my roof. It has been almost a year and to this day, I have not had ANY problems with ANY leaks. Gilder is truly a professional's professional. May God Bless you Way Too Much, good sir. “In a race, everyone runs, but only one person gets first prize. So run your race to win.” – 1 Corinthians 9:24
Edgar Gesser
Jun 22, 2023
I Appreciate Ambioris Torres (Maintenance Associate) for his outstanding Plumbing work. I rate him 5 stars 5/5 Thank You
yashwanth kumar
Jun 22, 2023
Toured here and see the potential and direction the new management is taking. I’m looking to put my uncle in a place near my parents, but not yet ready for him to be in a senior property. There’s a 55+ next door so I think I can get him here for now then easy shift him next door when the time comes. Lovely outside spaces here for him to enjoy. ————— Drove back through here and WOW! It’s gotten even better. Coming back to look for myself when my lease is up in the fall!
******
Jun 19, 2023
Supported by Emily. Thanks a lot!!
Purusharth Chauhan
Jun 16, 2023
The office people are nice. The apartment is well done and new. The park is very good. Walking trails and seating. Close to shops. Maintenance fast. Looking forward to the gym. I like the neighborhood. Update. 3 months in and I am very happy. More improvements added and good people. Thank you!
R Kumar
Jun 16, 2023
So help full
Megan Chan
Jun 16, 2023
The clubhouse is still under construction but the outside stuff has improved a lot. I got a newly renovated home 10 months ago and I signed again. No complaints really, the inside is just what I need and pretty. I’m on the top floor and hear nothing, but when I go down I hear kids playing and stuff. I don’t care much for events but liked the succulent giveaway. They do fun stuff if you’re into that. I like the neighborhood vibe in an undated but not urban way. Park and stuff for families and kids if that’s what you’re into. I’ve only needed maint acne once and it was quick and good. I don’t really need the office people much but when I’ve gone in they seem cool and helpful. Renewing was easy. Options on pools so when one’s crowded you can shift, I like that too.
Jun 15, 2023
Apartments.com
Leasing office is very supportive in every aspect
Nimbus
Jun 8, 2023
Got my late fee waived which I had to pay due to not able to access online portal.
Anwar Shaik
Jun 1, 2023
Dear Cortland, I wanted to take a moment to express my gratitude for the wonderful experience I have had living in this community. Since moving in, I have been consistently impressed by the attention to detail and care that goes into maintaining this beautiful property. Not only are the facilities well-maintained and always clean, but the staff have always been incredibly friendly and responsive to any needs or concerns I may have had. Whether it's a quick repair or a question about the community policies, I always feel valued and heard when interacting with the team here. Moreover, I appreciate the sense of community and belonging that this place fosters. From regular events and gatherings to the beautiful common areas and amenities, there are always opportunities to connect with my fellow residents and enjoy the beautiful surroundings. Whether it's offering advice, sharing resources, or simply lending an ear, members of this community consistently demonstrate their willingness to help one another. I have le
Rajashekhar Bayyaram
May 25, 2023
What prompted me to write this review is the wonderful leasing agent I worked with. I was going through a rough patch and needed to move. I came in for an appointment on a Saturday and the office was slammed with people and requests. Emily took care of me, showed me around and answered all of my questions. She was very kind! My emails were answered quickly and she gave me a call whenever something came up. I felt very welcome! I toured other apartment complexes but her professionalism and efficiency were the reason I went with Cortland. It’s really nice seeing this level of compassion and the excellent customer service. Keep up the good work!
Alya Abu Assaf
May 23, 2023
I toured last week and the property is beautiful! Anahi was so sweet and helpful, you will definitely get your money worth here.
Lili Naw
May 12, 2023
Very honest and straight forward
Bailey Davis
May 2, 2023
Viewing apartments close to my new job and came across West Plano. The interiors are nice with new appliances and wood floors. The pools and the 24hr gym will be convenient as well. What stood out from the other apartments was the customer service. Brandon was patient and extremely helpful.
May 1, 2023
Apartments.com
Viewing apartments close to my new job and came across West Plano. The interiors are nice with new appliances and wood floors. The pools and the 24hr gym will be convenient as well. What stood out from the other apartments was the customer service. Brandon was patient and extremely helpful.
Anonymous
Apr 30, 2023
Apartment Ratings
Viewing apartments close to my new job and came across West Plano. The interiors are nice with new appliances and wood floors. The pools and the 24hr gym will be convenient as well. What stood out from the other apartments was the customer service. Brandon was patient and extremely helpful.
Khayla Slonaker
Apr 30, 2023
Brandon
Goat Bruner
Apr 29, 2023
Anthony did an exceptional job with giving me a tour of the complex. He was easy to talk to and very knowledgeable!
Ariel B (arielbee_)
Apr 29, 2023
We had a great experience touring this apartment complex. Anthony was very knowledgeable and patient throughout our tour. 10/10
Asianey Cimone
Apr 29, 2023
Brandon was very helpful. He was detailed in telling us the amenities. He even took out extra time to show us all the amenities in the apartment. He was very informative, and helped us out so much. Thank you Brandon!
Courtney Green
Apr 29, 2023
Brandon, the leasing agent, was more than welcoming and answered all of our questions clearly and promptly.
Trinity Williams
Apr 29, 2023
Anthony understands our need and helped finding a good Appartment. Thank you
rahul 7695
Apr 29, 2023
Brandon Moss has been helping me get into my new apartment here at Cortland and has GREAT customer service! He is very kind and has helped me every step of the way, he is very thorough and is great with following up with me about documents needs prior to deadlines. I would highly recommend him!
sarahwake17@gmail.com
Apr 28, 2023
Apartment Ratings
Brandon Moss has been helping me get into my new apartment here at Cortland and has GREAT customer service! He is very kind and has helped me every step of the way, he is very thorough and is great with following up with me about documents needs prior to deadlines. I would highly recommend him!
Sarah Wakefield
Apr 28, 2023
Cortland West Plano ( Lincoln) management is doing a great work to keep the community clean and green. They are coming up with good ideas in the park which is really useful for kids. They are also doing great work on keeping the LED lights on especially in the nights. They are also renovated lot of apartments to look pretty and still some in progress. Great work by Cortland in West Plano team. Keep it up.
pullanaik sugali
Apr 28, 2023
There is pretty landscaping and I like my apartment, but community events actually make this feel like a home. The easter egg hunt and earth day plants were super cute! Recommend.
Apr 27, 2023
Apartments.com
I love that they gave away seed packets and plants for Earth Day - so fun and thoughtful!
Meghan H
Apr 27, 2023
Sus instalaciones mantienen en perfecto estado, Supero mis expectativas
Apr 27, 2023
Apartments.com
We are so glad that Emily was assigned to work with us. Emily helped us from first visit till the move-in and was extremely courteous and helpful throughout the process. She knows the typical problem a new to USA family faces and provided us with great service
Makarand Bhalekar
Apr 26, 2023
I really enjoy the tour I had at Courtland West Plano. The staff was super friendly, each and everyone of them. In specifically Mrs. Giselle Diaz, which helped so much with more information I had. Thank you again!
Kevin Cuartas
Apr 26, 2023
Excelentes instalaciones y el personal muy amable.
Alvarez Mtz
Apr 26, 2023
I worked with Emily and she was absolutely amazing. Understood and addressed any concerns I had and very communicative. I suggest everyone talk to her!
Dj Raymond
Apr 26, 2023
Visited this property because I am considering moving and I was very pleased with my experience. Brandon’s customer service was phenomenal, he was so helpful and answered all of my questions thoroughly!
Apr 26, 2023
Apartments.com
Visited this property because I am considering moving and I was very pleased with my experience. Brandon’s customer service was phenomenal, he was so helpful and answered all of my questions thoroughly!
Anonymous
Apr 25, 2023
Apartment Ratings
Beautiful park and little village feel. Lots of nature and wildlife here. I have a bird feeder set up on my patio and it’s very pleasant. The trees are mature and very cozy.
Sandy Squarles
Apr 25, 2023
Always a great staff at Cortland West Plano, and that is mainly due to the management knowing how to take care of their employees. Once they are taken care of, the employees are able to take great care of their residents. I would always recommend giving it a look! The soccer field is a plus as well!
Timothy James
Apr 25, 2023
Love the green spaces here, love the huge park and upgrades. Love all the trees and sense of community. There’s always people out and about. Always clean. The staff is super nice and fast to help. Really nice events. I love they gave out succulents and veggie seeds for us to plant for earth day. Overall highly recommend this place. It only keeps getting better!
Anonymous
Apr 25, 2023
Apartment Ratings
Great staff and great park. Lots of friendly neighbors and new friends made. Temporary or not this is home and I am happy here. Service men are kind and fast. Very good.
Raj Kumar
Apr 25, 2023
I absolutely loved the community and the service. Anthony Hunter, the employee who assisted me, was extremely reliable, easy to talk to and offered me lots of helpful information that truly made this visit worthwhile.
Amaree R
Apr 25, 2023
The leasing agent Brandon did an amazing job showing me around the community. He was knowledgeable about the pricing and floor plans. Brandon took the time out to follow up with me the next day and offered additional information. I definitely recommend this place.
Anonymous
Apr 25, 2023
Apartment Ratings
I would like to appreciate Anthony Hunter for all his assistance in getting the new apartment. He is very responsive in addressing all the queries and very helpful. Keep up the excellent work! Thank you!
Vivek D
Apr 25, 2023
The leasing agent Brandon did an amazing job showing me around the community. He was knowledgeable about the pricing and floor plans with great customer service.
Vonna Von
Apr 25, 2023
Toured here and see the potential and direction the new management is taking. I’m looking to put my uncle in a place near my parents, but not yet ready for him to be in a senior property. There’s a 55+ next door so I think I can get him here for now then easy shift him next door when the time comes. Lovely outside spaces here for him to enjoy. ————— Drove back through here and WOW! It’s gotten even better. Coming back to look for myself when my lease is up.
******
Apr 25, 2023
Brandon assisted me through out the entire process. Brandon also replied promptly when contacted. I definitely appreciate this!
Chasity Metcalf
Apr 24, 2023
The team has been really helpful. Started my interaction with Anahi Luna and she’s been amazingly helpful. Guided at every step of the process till I signed up. Post sign up, it was Brandon Moss who’s been really helpful all the way, with getting all the artifacts in place and ensuing that my move in was seamless and comfortable. Thank You Anahi and Brandon. Thank You Team Cortland. Hope to make this community my home till I’m around here in Plano.
Parthasarathi Nag
Apr 24, 2023
EMILY JACKSON WAS THE BEST!!! My fiancé and I looked around for our very first apartment together, out of about 6 different apartment complexes we looked around in the area, these were the nicest AND Emily was VERY helpful, and was not bothered by how many questions we had. She was very nice and you can tell she loves her job
cesar tovar
Apr 24, 2023
Emily went above and beyond to show us around multiple homes and was sweet and patient with our endless questions! Thanks so much!!
Magali Verduzco
Apr 22, 2023
Best place to stay & best management specially Anthony Hunter to support whenever needed
Tushar Killedar
Apr 22, 2023
Nice place to be here. Brandon Moss has helped me a lot during my initial set up. He is always ready to help. Thank you. Much appreciated. Pleasure meetibg you
sindhe mohan
Apr 22, 2023
Karwan is the best! He has come out and fixed multiple issues for me is always very timely, friendly & knowledgable. He solved an outlet issue in about 5 minutes that took numerous guys over 8 trips to try to resolve. This guys is really the best!
Anonymous
Apr 20, 2023
Apartment Ratings
The office people are nice. The apartment is well done and new. The park is very good. Walking trails and seating. Close to shops. Maintenance fast. Looking forward to the gym. I like the neighborhood. Update. 3 months in and I am very happy. More improvements added and good people.
R Kumar
Apr 19, 2023
I’m new to the area and have visited several apartment homes over the past few weeks. My experience with Anthony at Cortland West Plano was one of the best! He’s very professional and knowledgeable. I highly recommend these beautiful apartments.
K Bradley
Apr 18, 2023
Wonderful experience so far in terms on onboarding , signing the lease .. thanks to Brandon for his amazing support ..looking forward to moving in in next few days
Vijay Kumar
Apr 13, 2023
The service is top notch! My consultant, Anthony Hunter was phenomenal with assisting me and my mother.
Sidney “Syderny” Lyght
Apr 12, 2023
Mi really appreciate all the upgrades around the community. Since cortland took over it’s been nothing but good stuff happening. Love the green areas and new soccer field. Lots of nice neighbors. The pools are very nice and I enjoy living here.
Anonymous
Apr 11, 2023
Apartment Ratings
Both the office staff and maintenance are some of the best I’ve came across, the property itself is a hidden gem. Quite, clean and well maintained.
Jacob Huffman
Apr 11, 2023
Anthony was extremely helpful in answering all my questions about Cortland West apartments. He was knowledgeable about pricing, amenities, and lease terms. I highly recommend checking out Cortland West for its well-maintained grounds, numerous amenities, and great location. Overall, a great experience with excellent customer service.
Dajah Ejiasi
Apr 10, 2023
Brandon has helped me in checking my mailbox for an important document.He has been alot helpful
Ayush Srivastava
Apr 1, 2023
Right from tour till keys handover everything went smooth. Team is so professional and prompt in attending calls or returning calls. Even application portal is user friendly and easy to complete all steps. Apartment is totally renowned and feels like luxury comfort.
pkfannovato@gmail.com
Mar 31, 2023
Apartment Ratings
Pure professional team and helped me with all process very smoothly starting from Tour till the keys handover. Main good thing is they are very prompt in attending calls and returning back incase missed.
Teja Kollala
Mar 31, 2023
Brandon Moss was very helpful and attentive
Lane Loveless
Mar 31, 2023
Brandon Moss was very helpful thank for your your hard work
Kristian Lewis
Mar 31, 2023
Torres is awesome for any repairs
Basant Thapa
Mar 31, 2023
I’m relocating to Dallas and Brandon helped me with a virtual tour as well as information about the neighborhood and schools! As someone that relocated there as well, he is very informative about what to expect.
Paris Cagley
Mar 30, 2023
Excellent service provided Mr. Ambioris Torres and Kelvin. Thanks
Rathinakumar Natarajan
Mar 30, 2023
Ambioris did a good job fixing my ceiling fan
Sandrasolit
Mar 30, 2023
George sprayed our place excellently. Ambioris helped us unclog our sink and was a great help.
FroZeN
Mar 30, 2023
Lauren and Jose are the absolutely the best. They were super helpful with helping me find my new home after my big move to Dallas! The apartment complex is always so clean and I can always expect a smile from Ray while walking nina my dog to the dog park!
Mg Garcia
Mar 29, 2023
I love living there, the office is amazing and if there is any problem in my apartment the Maintance staff is there to resolve my issue.
Reyes Chavarria
Mar 27, 2023
Maintenance folks are really good. Ambioris helped me getting things fast and accurate. Thanks for your support.
Nitin Misra
Mar 27, 2023
Recently raised a service request, and it was resolved quickly and as expected!Ambioris torres from Cortland did a pretty good job to resolve it! Appreciate it!
Abhishek Sinha
Mar 27, 2023
Great place to live close to legacy hall, stonebriar mall, lots of shops restaurants and easy access tto12 and the North Dallas tollway.
ROBERT MANGINELLI
Mar 27, 2023
Nice to see lots of good improvements happening on the property!
Brian Kosowick
Mar 27, 2023
Thank you for quick service Ambioris Torres.. you are awesome.
sanjay velekar
Mar 27, 2023
Ambioris Torres provided excellent support in fixing the issue. Thankful to him and Cortland team.
Vijaykumarreddy Palla
Mar 27, 2023
Karwan and kelvin fixed the service request, very friendly and helpful. Thanks for fixing the disposal
Kalyan Ablider
Mar 27, 2023
The service team it’s great, specially Kelvin for helping with service request.
Daniela Trompetero
Mar 26, 2023
I called the office to get help with a situation I was dealing with. I spoke to Brandon Moss, and he was extremely helpful. He showed empathy for my situation, and he immediately provided assistance to help resolve my concerns. He even followed up with me the next day to see how things were going. I’m thankful that he’s a part of the Cortland West community team .
Anonymous
Mar 24, 2023
Apartment Ratings
We came from another cortland and Brandon M showed us the apt and he was so helpful and polite. He followed up with us in everything and answered all of the questions we had. Excited to live the new experience here.
AmeE .L
Mar 24, 2023
LBrandon was very helpful. I was interested in moving to the area and I spoke with him and he was very knowledgeable. Ultimately, I renewed where I was but will keep this property in mind. I highly suggest you ask for him if you’re searching for a beautiful home in that area.
Anonymous
Mar 23, 2023
Apartment Ratings
Yesterday I called the office to get help with a situation I was dealing with. I spoke to Brandon M., and he was extremely helpful. He showed empathy for my situation, and he immediately provided assistance, and helped resolve my concerns.
Tamara
Mar 23, 2023
Anthony was absolutely a pleasure! He was very informational and helped a lot. Great experience.
Latavia Johnson
Mar 18, 2023
We had a great tour of the apartment with Brandon, who was polite, friendly and answered all our questions. Our experience was excellent, and we believe that Cortalnd West plano would be a fantastic place to live
Ramasamy Shanmuganathan
Mar 16, 2023
Brandon is amazing at what he does. From leasing to moving in and a few minor service request, Brandon was available, knowledgeable and provided exceptional customer service. This was certainly the best leasing experience I’ve had. Thanks, Brandon!
Crystal
Mar 15, 2023
The management was different when I moved in and I’ve been seen how the new management has gotten everything better they are really working hard.
Maria
Mar 11, 2023
Brandon was very knowle dgeable. We had a great experience touring the property.
Jesse Williams
Mar 11, 2023
Antony Hunter -Excellent Job in reception for new leasing and great service. Great receiving with good attitude and patience. Thank you Antony for everything!
Praveen Nukasani
Mar 10, 2023
Maintenance staff is very good. Very prompt in acting on maintenance requests. Really appreciate the efforts put in by maintenance persons Kelvin and Ambioris in fixing all AC maintenance issues today on a very short notice.
Abhishek Singhal
Mar 10, 2023
Ambioris Torres was very helpful friendly. He redid the wiring of my closet lights and also repaired my blinds. He was also very patient with me moving my stuff around so that he had more room to work. He deserves the 5/5 stars!
Sarah Wilson
Mar 9, 2023
Brandon Was really good to help me today with me leasing options. Thanks so much
samuel raja
Mar 4, 2023
Anthony - we had tour with him today. It was wonderful experience of the community tour. Thanks much for the hospitality.
venkata anil kumar nilisetty
Mar 4, 2023
Patient and answered all our questions,Thanks Anthony
Mallikarjuna Thota
Mar 4, 2023
I toured with Brandon a few days ago and he and the entire staff are so kind and genuine. I am pleased to say that I will be moving in on 7 March and I am so excited about making Cortland with my new home. Carolyn Torres Best experience I have had.
Carolyn Walker
Mar 1, 2023
The Maintenance was really good.
Sneha S
Mar 1, 2023
Great experience with Brandon and his hospitality
Vasanth P
Feb 28, 2023
Ambioris Torres
Raj M
Feb 28, 2023
Thank you Ambriotis
Sreenivas ks
Feb 28, 2023
I toured with Brandon Moss, he was very kind, and honest. he was up to mark and provided excellent customer service with regular follow-ups with lots and lots of patience. The apartments are fully upgraded and very spacious. The community is also very quiet and well-kept.
ragamounika mv
Feb 28, 2023
Kelvin is quick fixing the issue and knowledgeable.
Balaji Balasubramanian
Feb 28, 2023
Kelvin did a good job with the work order. He was very kind and helpful.
Puneet Kumar
Feb 28, 2023
It's was great experience finding a home. Thank you Brandon
Jeetendar Thakurani
Feb 24, 2023
Brandon was extremely detailed with information about the complex and helpful.
Greneka Williams
Feb 17, 2023
The customer service here is awesome. We toured with Brandon and he was really informative, very kind , honest. I stay in a sister property right now and will definitely be considering moving here. The apartments are fully upgraded and very spacious. If you’re looking into touring or considering moving here please give it a shoot. The community is also very quiet and well kept.
Tiara Rose
Feb 17, 2023
looking for possible future area, Brandon was very helpful with showing the layouts of Cortland & answering questions.
fritzie leao
Feb 17, 2023
Visited this property because I am considering moving and I was very pleased with my experience. Brandon’s customer service was phenomenal, he was so helpful and answered all of my questions thoroughly!
Breanna Crittenden
Feb 16, 2023
The office people are nice. The apartment is well done and new. The park is very good. Walking trails and seating. Close to shops. Maintenance fast. Looking forward to the gym. I like the neighborhood.
Feb 13, 2023
Apartments.com
Brandon was very helpful. I was interested in moving to the area and I spoke with him and he was very knowledgeable. Ultimately, I renewed where I was but will keep this property in mind. I highly suggest you ask for him if you’re searching for a beautiful home in that area.
Sahar Rouhnavaz
Feb 11, 2023
Brandon provided exceptional customer service. He was kind and extremely knowledgeable.
Carlotta Williamson
Feb 11, 2023
Went in on a whim to look at an apartment and Brandon was awesome! He to the time to really listen to what I was looking for and we found something that looks great.
Desiree Paul
Feb 11, 2023
Brandon Moss was a pleasure to speak with, he was very knowledgeable of the Cortland West Plano. Although this was not the property for me Brandon assist me other properties within his company that would better fit my needs. I was very grateful for his help and loved the experience that I had with Brandon I decided to tour some of the properties he suggested. Thanks Brandon!!!!!!
Larissa Peterson
Feb 11, 2023
Kelvin is a good technician who has resolved my service request on time, good in nature and helpful person.
Nikunj Ranpura
Feb 7, 2023
Placed work request overnight and by lunch Erick my super hero maintenance man to the rescue. He got shelves, closet, and lights fixed fast. He also asked if anything else. It’s always nice that he and staff take great care of us. Erick to the rescue!
Selma Harwell
Feb 7, 2023
My family member that lives here really seems to enjoy the experience. Lovely amenities and a beautiful surrounding area.
Bernard Gorham II
Jan 26, 2023
Great location and lovely park, new renovations and great layouts with good space. Very happy with my choice to move here.
Jan 26, 2023
Apartments.com
I’ve lived here for a few years now and was ready to move out in 2021. My maintenance wasn’t being fixed and my home needed updates. Nothing worked right and no one seemed to care. I’m glad I stayed. Cortland came in and made so many improvements! I moved to a renovated home and it’s a completely new world! We finally have pools, the place is clean now! It looks so much better but more importantly things work! And if I need help, they fix it! I’m really glad I stayed now. I love my home. I love the staff. I love the changes. They said they’re updating the park next and I can’t wait to have my nephew over now! I’m proud of where I live now and not embarrassed to have company. Yeah the rent went up. But it’s worth it! Same prices I was seeing other places but I have a garage too. It’s a great place. Recommend.
Jan 26, 2023
Apartments.com
Wonderful work done by Erick Marteniz.
Rishi kapoor
Jan 4, 2023
This community is good. I lived here during 2019. Only difficulty I had in this community is finding a parking for your car ! And it was called Lincoln during the time and now it’s Cortland West Plano.
Veeraraj Selvaraj
Dec 29, 2022
Karwan Great service by him for checking the Fire Alarm and AC duct cleaning, thank you for your help
Vivek B
Dec 19, 2022
Eric Matinez has done a geat job replaced our faulty ac unit working overnight. Responded to emergency maintenance request immediately after 10pm and jumped into action and fixed very technically complex problem all alone by himself. He has also voluntarily replaced our air filters as well. Very dedicated and thorough professional. Liked his work very much. Best!!
Giri Babu
Dec 17, 2022
The best Team ever Adam is amazing
Anshuman Misri
Dec 16, 2022
I moved here in 2018. Seen three different managements taking care of this community. The moment Cortland mgmt. owned this property they have started re-designing the entire community. Upgrading all vacated apartments. They maintain the community clean. Service is excellent. Had good memories here. My special thanks to Lauren Brown who helped with smooth transition.
ajay kumar
Dec 15, 2022
Erick martinez & Esau Dimas both have done great services today at my apartment by fixing with new items. I am very happy their maintain services today.
K.V Samba siva rao
Dec 13, 2022
Erick martinez
S Kondeti
Dec 13, 2022
We recently moved into Cortland community, and I am so glad with our new home. Kayla, Lauren and the entire team is super friendly and highly responsive.
prasanna venkatesan
Dec 10, 2022
Been here since before Cortland and I’ve got to say the changes are impressive. The place is now clean and well kept. They have events for us. Rents have gone up but they match other complexes next door that aren’t being improved. I’m very happy with my home here. Cortland has been very good for us.
Anonymous
Dec 9, 2022
Apartment Ratings
Giselle has very helpful whenever I needed directions or if I had doubts about Cortland West Plano. Besides the property being beautiful Giselle always had a personality that lighten up my day, thank you so much for everything.🙏
Kevin Cuartas
Dec 9, 2022
I want to thank Cortland West Plano for having such an amazing employees like kayla and Erick. Kayla took ownership to help me get the best maintenance person at Cortland West Plan Erick M. to fix the issues below. Erick M. came down asap when informed about what happened below. He got up in attic cleaned out a/c unit which is about year old. They are amazing at making sure everything works perfect. Erick then connected the vent. He also took extra steps to make sure all vent coils were secure. He then checked it to make sure nothing is coming out of them but air. Erick stopped by the next day to make sure I knew exactly what was done. To make sure everything was okay. He also stopped by several days later. He knew how concerned I had been. He wanted to make sure everything was okay and no more issues. I trust him and know if he is doing the work it will always be done correct and completely. Below is what had happened: Got up this morning to see what looked like ashes coming out of air vents. Cleaned it up.
Journey P
Dec 9, 2022
Service requests are resolved immediately Especially Eric is very good in fixing those
Sailaja Gp
Dec 9, 2022
The Maintenance team is led by Kawan. Everyone on his staff is excellent. Eric fixed a few things and was extremely nice and courteous. Kawan and Eric are excellent reminders that kindness always works out the best. I love my apartment, the management team, maintenance team. Best, Laura S
Laura Seipel
Dec 8, 2022
Torres has attended to the service request I raised for Sink drain and window insulation. He is extremely proficient and resolved them effectively. Thank you Torres!!
Shreyansh Karthikeya
Dec 8, 2022
Thanks Esau for your quick fix on my work order. It was tricky fix but you did a great job 👍
Shivendra Singh
Dec 7, 2022
Karwan Luis replaced the dryer as soon as possible and was very helpful and responsive. Thank you!
Sunil Gregory
Dec 6, 2022
Erick Martinez in maintenance did very good job. Keep the good work up!
Rinku T
Dec 6, 2022
Karwan is super friendly and expert in what he does. Fixed electricity problem, windows very quickly once took the job. Thankhim for the help.
saurabh kulshrestha
Dec 5, 2022
Am really satisfied with maintenance support team member Luis Fucnente. Really appreciate his support and expertise.
Manikandan Santhanam
Dec 5, 2022
Thanks Kelvin for fixing the heater issue
Ramkiran H
Dec 5, 2022
Karwan and kelvin changed water heater quickly and resolved issue in quick time. Appreciated much
havish g
Dec 2, 2022
I want to thank Mike who works in the maintenance in Licoln and town square and he is very professional person who always take care diligently the maintenance issues of the residence and he is more friendly towards the residents and in one word Mike is gem of a person.
RAVI KUMAR REDDY
Dec 2, 2022
Karwan & Torrest - we had a nice experience working on heaterbissues.fixed it really fast.thanks
Harish P
Dec 1, 2022
Karwan & Torrest - they are very good at fixing the heater issues.fixed it really fast.thanks
Harish P
Dec 1, 2022
Torres is great with fixing the issues on timely manner.
Ilamaran Mahendran
Dec 1, 2022
I have opened a request for my appartment, within 1 hour Erick Martinez at my home to fix the issue. It is freezing cold outside and he never mind to come over and fix the problem. Erick, is very nice person and very professional. He handles the problem very clean and neatly. I never had to reopen or create another request when he works on the problem. Happy Holidays2022🎂💐 #X-Mas#NewYear2023
pullanaik sugali
Dec 1, 2022
I would like to thank Erick Martinez for his exceptional job in looking into maintenance requests and fixing them well quickly. He is very professional! Another great ability is he listens the concerns very patiently and tries to address the issues with possible solutions.
RAMCHANDER JAKKULA
Nov 30, 2022
Very nice service , Eric was quick and efficient.
Corpus Usa
Nov 30, 2022
Karan did a pretty good job in fixing the heater.
ash ash
Nov 29, 2022
The apartments are perfect, complete, super clean and with an unbeatable location. The magnificent owners are great and very attentive hosts, they advise you in detail and always available by phone to answer any questions you may have.
Luis Quero
Nov 29, 2022
Nice community and good staff. Very prompt in acting on maintenance requests. Really appreciate the efforts put in by maintenance person Erick Martinez in fixing all plumbing issues today on a very short notice.
Abhishek Singhal
Nov 29, 2022
a property with plenty of green areas, very comfortable apartments, everything very clean. also very nice staff and very efficient maintenance service.
Valery CorchueloDiaz
Nov 29, 2022
It is a very pleasant community, its employees are very good...
Aircom Filed Test
Nov 29, 2022
Great apartments i really love how they handle their guest
Javier Montoya
Nov 29, 2022
Very good support from maintenance support guy - Erick Martinez
Durgesh Kumar
Nov 29, 2022
Erick Martinez is good at his work. He is patient and got the job done swiftly. Thanks!
Christina Y. C
Nov 29, 2022
Excelente atención del personal de la oficina, los apartamentos muy cómodos y bonitos, el servicio de mantenimiento a tiempo y muy amables , recomiendo este lugar para vivir .
Marjorie Duran
Nov 29, 2022
Esau did a very good job in wall mounting the TV.
punit arora
Nov 29, 2022
it is a very nice place
Giselle Diaz Castillo
Nov 29, 2022
Good and clean place
Luis Fuentes
Nov 29, 2022
Thanks a lot Kelvin for taking care of the service request. Really appreciate your thoroughness and attention for details.
Nagendra Prasad NG
Nov 29, 2022
Very prompt and effective service !! Thank you for same
Gita Shinde
Nov 29, 2022
Torres is good worker he helpful a appreciate
Ambiori Peralta
Nov 29, 2022
Erick Martinez came to my home and did an excellent job on my service request! He is very good in resolving the issue and also follow up to check if we still need any further assistance. I am really happy with his Service.
alasrinivasps@gmail.com
Nov 29, 2022
Apartment Ratings
Karwan is very helpful in fixing my plumbing issues. Thank you very much.
Mahadevan G
Nov 28, 2022
Awesome service for my work order did by Erick Martinez . Thanks a lot .
amz 2021
Nov 25, 2022
Erick Martinez is very friendly and efficient
Abdul Aneesh Shaik
Nov 23, 2022
Eric Martinez is an amazing guy. He came and saved my apartment from flooding. He came to my apartment really fast on a Saturday night for my emergency. He fixed my water heater and gave me tips on how to turn it off and to always turn off the circuit breaker. He replaced the whole water heater and now I have a new one and it works perfectly. Thank you again Eric for everything.
Aldwin Verzosa
Nov 22, 2022
Erik Martinez is so helpful in resolving my service request. He is so kind wish him do continue the good work :) Thank you Erik and team for the quick response
Tamilarasan S
Nov 19, 2022
Amazing staff and wonderful to work with. Love all the Cortland properties. Always very professional and they care. Konnie Losey
Konnie Losey
Nov 18, 2022
Many Thanks, @Kelvin Sanchez. We live in Cortland West Plano for about an year now. Recently, we had an issue with a leaking tap in the Kitchen. The management acted as soon as we raised the request. Kelvin, the Maintenance Technican at Cortland West Plano was able to identify the cause and fixed the leaking tap at an earliest time. We appreciate the great team work and Kelvin's commitment in solving the resident's issues with care.
Madhu Bala
Nov 18, 2022
I love all of the new upgrades to the community! 10/10 recommend!
Jacob Crockett
Nov 17, 2022
Cortland is putting a lot of effort into making our community better. The park and green spaces are so nice now. The new homes are very fancy and I can't wait to move into one. The new staff is very kind and host a lot of great events for us. I enjoy the community and my kids love it. Great schools and location is good.
Anonymous
Nov 15, 2022
Apartment Ratings
Kelvin did a great job in resolving heater issue. Thank you.
Ramakrishna Boppana
Nov 15, 2022
Kelvin, thank you for the great job and help
Shivaji Chavan
Nov 15, 2022
Kelvin works well and ensuring his work is accurate
Mathumathi Sankaran
Nov 9, 2022
I'm changing my review from 1 star to 4. Since changing to Courtland Community. The staff is really responsive. The maintenance team is quick, very friendly, and helpful. Landscape is better, along with trash pick around the community. Quite a change from 9 months ago on original post.
Eric Church
Nov 5, 2022
Karwan fixed all my work orders , thanks for kind help
reshma reddy
Oct 31, 2022
Karwan fixed my dryer and thanks for kind help and resolving on time
Jagadeesh Reddy
Oct 31, 2022
Karwan fixed the heater quickly and was very helpful. I got the service on the same day as my complaint. Thanks.
Shrikrishna Hegde
Oct 30, 2022
Karwan has foiled the plumbing issue, he has changed the vallue for kitchen sink. We are new move in here. He is so helpful. Thank you
Jeevitha Rajeshkumar
Oct 29, 2022
Karwan is helped me to fix camera setup for my house and I am newly moved in
Rajeshkumar Mani
Oct 29, 2022
Karwan fixed the heater and also changes the air filter. Thank you for the quick response!
Ramana UV
Oct 29, 2022
I recently moved in to Cortland West Plano and it was a great move-in experience. Tyler Masaichy helped me during my leasing process and he was super helpful & very responsive. Whenever I reached out to the leasing office, all the office staff were very friendly.
Palani Jayabal
Oct 29, 2022
Karwan helped with electrical fault. He responded at midnight and came came early morning to replaced the faulty items. He did a wonderful job.
shah alam
Oct 28, 2022
Super excited about moving in coming up in March! Such a beautiful community! Update! I wish I could give another 5 stars! My living experience has been perfect. Everything from the leasing team to the maintenance crew! Shout out to George for getting pest control taken care of! Another update! Thanks Karwan for coming out late last night to look at our leaky hot water heater. He also came back out today to install a new one! Great service as usual
Ragen Broom
Oct 26, 2022
Mike Vollmar completed my maintenance request, he did very good job. I am very much satisfied for resolving my reported issues quickly with 100% completion 👍👍👍 Got quick response from Cortland maintenance team for heater thermostat not working, Kelvin really did awesome job in resolving the issue. Truly appreciate and thank you very much Kelvin 🙏🏻🙏🏻🙏🏻
gummy_gamer3
Oct 21, 2022
Kelvin and luis did a good job with my work orders, really nice and professional
Ram Ghadiyaram
Oct 20, 2022
Expensive but worth it if you like living in a community full of Indians. Recent cases of burglaries but no cameras or steps taken to prevent.
kula sekhar
Oct 18, 2022
Excellent support and work by the maintenance team. This is related to my service request 15351-1. Both Kelvin Sanchez and Esau did excellent work and made sure the problem is solved. They did also try all various options too. Also appreciate the management team as well for their overall efforts in ensuring the community remains green and clean with all the various upgrades.
Shekhar Bhalani
Oct 18, 2022
Karwan is good he did all my service requests, thank you
Lamine Mouatsi
Oct 12, 2022
I am so happy to call Cortland West Plano my home! Working with Adam has been the absolute best experience I have had during a move. Adam has been beyond kind, communicative, and thorough. I genuinely appreciate Adam's attention to detail and willingness to take the time to answer any questions. You can tell when someone is passionate about what they do, and it is evident that Adam takes pride in his work, which helped make me all the more excited to live here. Adam, as well as the other staff at Cortland West Plano, always greet me with a smile, which helps create a sense of community. The apartment is beautiful, spacious, and equipped with all the essentials. I highly recommend Cortland West Plano!
Skylar Brennan
Oct 10, 2022
Kevin did a great job fixing my dishwasher he is a responsible person and very kind person. 100% recommended
Mario Garcia
Oct 10, 2022
Had a minor kitchen emergency today when 2 shelves down crashing. Mike V from cotrland maintenance team came for the help promptly (within 2 hours and help fix the 2 shelves in need and also checked all the other shelves to avoid a possible future mishap !!!
Satinder Singh
Oct 10, 2022
Mike Vollmar completed my maintenance request, he did very good job. I am very much satisfied for resolving my reported issues quickly with 100% completion 👍👍👍
gummy_gamer3
Oct 10, 2022
Move in was smooth and move in service requests were resolved ASAP. Thanks to Tyler M and Mike V throughout the process.
HARIKRISHNA C
Oct 7, 2022
Kelvin did an excellent job fixing my microwave, bathroom tap, lights. Appreciate his support and service
Sree Lalitha
Oct 7, 2022
Kelvin it’s friendly and professional
Miguel Beltran Gro
Oct 5, 2022
Kelvin fixed my ac
Juan David Ramirez Muñoz
Oct 5, 2022
Kelvin did good
Jose Londoño Garcia
Oct 5, 2022
Kelvin - thanks for the prompt response for resolving my service request
Amit Salekar
Oct 3, 2022
Kelvin didi good job. Thanks
pooja khare
Oct 1, 2022
Erick is a great resource . His service is excellent . He do the job perfectly. He did the great plumbing for us .
Sunita Sethi
Sep 30, 2022
Kelvin
Anil Gupta
Sep 30, 2022
Kelvin did great fixing my ac
oswaldo ortega C
Sep 30, 2022