We had a wonderful experience with Emily during our visit to Cortland. She gave us a detailed tour of the community and patiently explained everything to us with great professionalism and kindness. Since we had recently moved to Texas from India and were in an urgent situation regarding our move-in timeline, her support and understanding truly meant a lot to us. Although we ultimately moved forward with another community because our approval and screening were completed there first, our experience with Emily was genuinely excellent. She was welcoming, knowledgeable, and very supportive throughout the entire process. It was truly a pleasure meeting her, and we would definitely look forward to reconnecting with her in the future. Highly recommend working with Emily if you are looking for someone professional, helpful, and caring!
ekta srivastava
May 13, 2026
I’ve stayed at Cortland West Plano for 2 years, and overall it’s been a really good experience. The community is well maintained, comfortable, and a nice place to live. The team has been helpful and fair. The only small thing I’d say could be improved is the service time after raising a maintenance ticket through the hotline. It would be great to get a quicker response or more updates while the request is being handled.
Shobhit Sharma
May 9, 2026
Cortland@West Plano. Clean and beautiful campus. Amy Booker was very helpful
Ramesh Iyer
Apr 11, 2026
I toured Cortland West Plano twice this weekend. Working with Adam in the sales office was a true pleasure. From his knowledge, professionalism, and ability to be personable at the same time, I felt extremely comfortable, well informed, and knew this property was an excellent choice. The property itself was great as well. From the available units to the facilities shared by the community members, it's definitely a desirable place to call home!
Mark Schultz
Apr 1, 2026
I would like to appreciate the leasing agent Emily, she helped me through out the leasing process. She answered all my questions with great patients and followed up frequently on the status.
Sudhakar Pulimi
Mar 26, 2026
Just to thank Cortland West Plano staff specifically Lauren Brown for their professionalism and prompt response to requests, thank you for your service and dedication.
Maggie Figueredo
Mar 24, 2026
The staff here was more than informative, accommodating, and helpful with any concerns I had! Lauren, Amy, and Emily Adams were amazing and everyone should ask for them!!
Natali Jones
Feb 22, 2026
I am super impressed by the Cortland West Plano's management team onsite. They are always proactive, transparent, warm and super helpful. Emily and Adam helped me get my car parking in a few weeks, which usually takes several months due to heavy demand and limited supply. Emily personally called each person (about 100 in the list) to qualify the garage requests to fast track the process. A great example of customer delight! Keep it up!
vinay luthra
Feb 18, 2026
Loving my new place. Amy is super helpful!! Thanks to her and the team.
Jeramiah Coffey
Feb 5, 2026
Such an amazing place to live! The viewing, application, and move in process was seamless and Amy did such a good job showing us around and answering all of our questions. Couldn’t recommend enough!!
Lauren Venable
Feb 5, 2026
What a beautiful complex and amazing location!!! Amy and the team were all so kind and helpful. They made sure to address all of my questions or concerns. I highly recommend this complex.
Jammie Lopez
Feb 5, 2026
It’s been one month of me staying at Cortland West Plano, it been wonderful experience. Emily and Adam both are extremely cooperative and friendly, made my move in experience quite easy. Also the location and surrounding areas are beautiful and clean
Khushboo Surana
Jan 16, 2026
Great location with beautiful amenities
Sampath Kumar
Nov 4, 2025
We raised service request for food dispenser in our unit.Mr.Hernan was able to attend our request quick within 2 hours. He identified and fixed the issue quick. He is very kind and professional.
hari purushothaman
Nov 1, 2025
Hernan is good and very kind
Sunita Behera
Oct 20, 2025
Heran was very helpful, and it was very fast. Thank you!
Ganesh Gurudu
Oct 16, 2025
Hernan did an excellent job. He is such a wonderful and helpful person. He went a step beyond and fixed an additional issue he noticed. Really appreciate the service provided.
Kalpesh Shah
Oct 11, 2025
Good plumbing service by Hernan and they fixed our kitchen sink.
Prudhvi Raj
Oct 8, 2025
Put in a maintenance request to check out my sink and Hernan was really nice, helpful, and efficient at fixing it!
JOANNA ZHU
Oct 3, 2025
Thank you Hernan for doing a great job on my maintenance order and having great customer service skills
Jasmine Lowery
Oct 3, 2025
Nice place. All facilities are available within the community and it’s calm place to live. Wallmart, Indian stores and Restaurent closer by. The service team is very prompt, especially received exceptional service from Harnan.
Anil Somasundaran
Sep 30, 2025
Urgent Service to plumbing was fixed accurately on time . Thank you for the great service
Reetin Mitra
Sep 25, 2025
Hernan from apartment maintainance is very friendly & helped fixing the kitchen sink faucet issue promptly. Thank you Hernan for fixing the kitchen sink faucet so quickly! Really appreciate the fast help.”
Parthi saravanan
Sep 24, 2025
Toilet started continuously running after each flush. I opened a ticket and Hernan came over within a couple of hours. Same day service at it's best! Thank you Hernan for your assistance! The maintenance team here is always friendly and helpful.
Joey Flood
Sep 22, 2025
Hernán was incredibly helpful with our broken water heater! His positive attitude and weekend support made a stressful situation much easier. He even stayed late after his shift to ensure everything was perfect. Hernán provides exceptional service keep up the fantastic work!
Amit Kumar
Sep 22, 2025
quick response for the maintenance request!
Jasper
Sep 19, 2025
Edicson,good job, I appreciate. Thanks for the service.
Archana K
Sep 19, 2025
This community has a beautiful outdoor space! The staff was very welcoming and knowledgeable!
Shwarma S
Sep 18, 2025
I needed help after-hours and I happen to catch Jose in front of the office. He was super helpful and didn't hesitate to help me even though the office had already closed. He was my hero!
SHERRY CHADWICK
Sep 12, 2025
Adam was really helpful when we walk-in for a tour. Great personality and attitude, he even stayed past his shift to accommodate our tour. Keep up the great work Adam! Adam was such a great help when we came in for a tour! He had such a wonderful personality and attitude, and he even stayed a bit after his shift to make sure we had a fantastic experience. Keep up the amazing work, Adam!
Shafen Khan
Sep 12, 2025
Jesus Nunez fixed the issue
Sheetal Killedar
Sep 10, 2025
excellent 🌟🌟🌟🌟🌟
Faviana Chavez
Aug 20, 2025
Beautiful place to live close to the main city.
PURVI THAKKAR
Aug 19, 2025
Robert Rangel is very helpful with the critical service request and able to fix the issue in a hour of raising a request
vinodh dangeti
Aug 7, 2025
Robert Rangel was amazing. Friendly and took a lot of effort to fix the electrical issue. He is knowledgeable and humble
krishna prashanth
Aug 7, 2025
Staying is very nice. there was a lot of waiting times to finalize the leasing formalities , almost have to wait for nearly 3 hours to get the things sorted out. Still my Dish washer not working. Not received any wahser or dryer. Also after moving we checked Windows and doors, all windows had issue while opening and Doors mainly garage and Patio doors are kind of old with paints and have some damage below. also Ktichen window net is damaged.
Ketal Parikh
Aug 7, 2025
Office employees and maintenance workers are very respectful and passionate about their jobs
Justin Anthony
Aug 7, 2025
Good job! Will test and share more detailed feedback after trsting
Vinay Luthra
Aug 4, 2025
Excellent work done
vijaya kumar G
Aug 4, 2025
We are very happy working with Mason at Cortland West Plano. He went above and beyond for us in finding the best suited apartment unit for us. He was very prompt in answering all of our questions and very helpful. As we were moving to Plano from a different state, It was difficult for us to envision living in a place that we won’t be visiting prior to move in date but Mason was very clear and very patient in showing us the unit and made multiple trips showing us all the amenities that Cortland has to offer - all of which helped us make the decision to move into this community. We are very happy for the lovely experience we had working with Mason!!
vidya pra
Aug 1, 2025
Mason has been awesome to work with..he showed us the unit virtually which helped us to make a decision.he has been very patient and explained in detail.Thank you Mason.
Santosh Avvari
Aug 1, 2025
Emily made my experience at Cortland as smooth as butter! She guided me in great detail about the apartment complex amenities, ensured my safety through procedures and protocols that Cortland takes to achieve that. Emily has strong communications skills and is very personable. Thank you for making my dad and I feel good during my big move to Dallas Texas !
Diana
Aug 1, 2025
All good..
saranya ramesh
Jul 30, 2025
Jesus Nuñez is good
Poojitha Kota
Jul 30, 2025
Raised a service request for window blind and Robert Rangel fixed it quickly.
Shirish Patil
Jul 30, 2025
Very Good service
Sridhar Pendyala
Jul 29, 2025
Robert Rangel has done a great job in fixing Washinmachine dryer as it was making huge noise.Really appreciate him!
Ramakrishna Danda
Jul 29, 2025
The place is so beautiful and clean to live and the leasing office staff is super friendly and helpful. The environment looks safe and calm. We are HALAL SUBS FOOD TRUCK and we got the opportunity to serve the community over there and we had a great experience.
sarah khan
Jul 23, 2025
Big thanks to Mason for making our move-in experience absolutely seamless! From day one, he was clear, patient, and incredibly helpful—answering all our questions on payments, appliances, and utilities with ease. The whole process—from touring the community to settling in—was smooth and stress-free. The property is family-friendly, and perfectly located near the dining and shopping areas. Really glad to be here and would highly recommend it to others. Thanks again, Mason! Your support truly made a difference.
parthiban saravanan
Jul 17, 2025
Absolutely amazing complex! I love everything about it—from the beautiful walking trails to the playgrounds that are perfect for the kids. It’s a peaceful, family-friendly place that’s also super well-kept. The staff here are incredible. Lauren, the manager, has been here for a while and she always gets things done. You can tell she truly cares about the community. Jose is newer to the property, but he’s already making noticeable improvements. It’s clear he’s dedicated and bringing fresh energy to the team. One of the things I appreciate most is that the staff genuinely listen. If you have a concern or just need to talk, they’re there for you. That kind of support and responsiveness really sets this place apart. This community doesn’t just look great—it feels like home.
Danielle R.
Jul 16, 2025
Spoke with Emily today and it was the nicest interaction I had with an apartment complex! Very knowledgeable and was able to answer all my questions. Community was beautiful!
Hannah Vuncannon
Jul 11, 2025
UPDATE! I officially have moved in! I knew I wanted to be here, it's just been calling to me. I love my space, I believe it's called the Weston, so much light, so much space, so cozy! I could not be more happy with my choice to move in. Everything is so well kept and the community team is just so stinking nice! I really love it here. ————— Toured here and see the potential and direction the new management is taking. I’m looking to put my uncle in a place near my parents, but not yet ready for him to be in a senior property. There’s a 55+ next door so I think I can get him here for now then easy shift him next door when the time comes. Lovely outside spaces here for him to enjoy. ————— Drove back through here and WOW! It’s gotten even better. Coming back to look for myself when my lease is up in the fall!
******
Jun 30, 2025
Emily was superb in transferring.
Sajan Kumar
Jun 27, 2025
Mason, perfect service, thanks!
yolanda huang
Jun 12, 2025
There were some issues on the very first day I moved in, and I submitted a request to Cortland. George was the one who handled everything, and I truly appreciate his work and the way he resolved the issues. His support made a big difference, and I am very thankful for his help.
kiran kumar
Jun 10, 2025
The check-in experience was quite smooth and seamless. Adam walked us through the process and was very helpful during the whole move-in process.
Ramakant Pradhan
May 9, 2025
It very nice to talking with Adam and he is very friendly guy and he is such great and supportive person. I am glad to meet him.
narasimha reddy
May 9, 2025
Mr. Adam Wallander gave us a tour of Cortland West Plano. We had a wonderful time touring the community with Mr. Adam. We booked for a 5pm tour just to see how the community looked like when people are coming home and families are out an about. We wanted get a grasp on the noise level, community feel, and the how we would be treated as future residents from the front office as their day comes to an end. Will they go above and beyond with their last clients of the day? Will they give us a thorough tour? Are they respectful and kind still even though they may want to just go home and rest? A good front office is a make it or break it for us. No matter how nice the facility, no matter how serene the apartment community is. If the front office is unprofessional, it can be hard living under poor management. We tested Mr. Adams, and I am happy to say we had a very wonderful experience tour with Mr. Adam. He answered all of our questions, he was very respectful, and was knowledgeable about the policies, leasing info
Green Leaves and Grass
May 9, 2025
Moved here recently and I had a good experience with the entire Cortland WP team especially Adam who have been helpful right from leasing to resolving service related issues during our stay here. Recommended!
Ronak
May 9, 2025
Adam is an excellent guy and helped me a lot.
chandra venkatesh
May 9, 2025
I chose this community based on a virtual tour and my friends’ recommendations—and I’m so glad I did! Emily from the leasing office was incredibly helpful and made the entire move-in process smooth and stress-free. Vanessa from the applications team was also great. Big thanks to the maintenance and pest control teams for their quick turnaround. I was nervous about not seeing the apartment in person, but now I feel completely at home. Thanks again, Emily!
Mona Jayaram
May 7, 2025
My wife and I have been living at Cortland West Plano for two months now, and overall, we’re really enjoying it. What We Love: • Quaint, neighborhood feel – The community feels more like a peaceful neighborhood than a typical apartment complex. • Great value for what we get – Our home checks off so many hard-to-find features in our price range: • Private garage • Spacious balcony • Two bedrooms and two bathrooms • Top-floor unit • Beautiful natural light – The unit gets fantastic sunlight throughout the day. • Modern appliances – Everything from the fridge to the washer/dryer has been great. • Helpful staff – Emily has been wonderful and made moving in and getting settled super easy. • Responsive maintenance team – The maintenance staff is friendly and quick to address any issues that come up. Things to Be Aware Of: • Older building structure – While the renovations have really elevated the units, the bones of the buildings are older. • Sagging floors - Some parts of our floor sag slightly and creak, not a
Kevin Shiflett
May 7, 2025
It's a wonderful place to live with family.
Nagendra Reddy
May 1, 2025
Since we have join the Cotland community Mason Caley has been very kind to help us now and then, he must keep up his work and well done. Thank you.
Nergis Mody
Mar 28, 2025
Such a nice place to live. I feel safe here. There are always residents taking a walk even at night. Super cute apts. The staff is always nice and welcoming.
Edes Lue
Mar 11, 2025
This place is absolutely gorgeous. Mason was so helpful! :)
Lauren Aiken
Feb 22, 2025
Nice community. Easy move in process. Shout-out to Emily for being so helpful and enhancing the whole experience.
Sohaib Tanveer
Feb 18, 2025
We’ve only been living here for about a month, and we absolutely love the neighborhood! It's so clean, peaceful, and has great access to everything we need. The location is ideal, and we feel really comfortable here. Also, Mason has been incredibly helpful throughout our move-in process. The service and attention we’ve received have been excellent. Highly recommend it!
mohammadreza shahshahani
Feb 6, 2025
Walter was great …took care of the open tickets and fixed all the issues for me . He was patient and made sure everything was fixed even though it took time
Amit Talegaonkar
Jan 25, 2025
Adam from leasing office was really helpful with tour and detailed information about community. It was bit difficult to finish signing the lease with backend office. (May be due to lot of holidays and Christmas) Apartment is recently renovated. No carpet, all wooden flooring. So no smell or suffocation, no pest issues so far. Helpful community. I will continue to update my feedback as my tenure extends.
Himanshu Dubey
Dec 28, 2024
We had the pleasure of working with Adam, and his patience and dedication truly stood out. Despite the holidays, he ensured everything was taken care of and patiently answered all of our questions. He even handed over the keys on the same day, making the process seamless. We’re really happy we had the opportunity to work with Adam and highly recommend him.
Harsha Vardhan
Dec 27, 2024
Walter has done excellent job. Very happy for the service. Thank you.
Chaitanya Kambhampati
Dec 24, 2024
Excellent service and clearly explained thank you
Bhikshapathi Dommati
Dec 18, 2024
Walter provided great services today at my apartment by fixing with new items. I am very happy their maintain services today.
K.V Samba siva rao
Dec 12, 2024
Had a great experience with Walter. Prompt action and great behavior. Always ready to help out with the issues and also provide ideas to prevent future problems.
Srijanee Mukherjee
Dec 12, 2024
Quick response and service
Kiran Kumar
Dec 10, 2024
Walter is the best! He’s always super helpful and friendly. My cat is even starting to warm to him!
Samantha Iodice
Dec 10, 2024
Prompt and courteous service on the service requests makes it a pleasure to stay at this community. The maintenance staff is awesome - a shoutout to Walter who fixed our heating system within 24 hours of raising the ticket.
Sachin Mulik
Dec 6, 2024
Walter service was good
VIJAYAKUMAR DURAIKKANNU
Dec 5, 2024
Walter is very good corpanter to fix issues with door locks and all .. he is very well behaved.
Ram Krishna
Nov 25, 2024
He was nice and quicky fixed the things
Ajay Reddy
Nov 25, 2024
Service requests are prompt
sai sunil
Nov 25, 2024
Good service done, thank you so much Walter
Lakshmi Thota
Nov 12, 2024
Walter did an excellent job to fix the water leak thru the water heater. Appreciate the followups until the work is completed in full.
Gopal Shankar
Nov 4, 2024
Very professional and friendly.
RICHARD SPEARMON
Oct 29, 2024
We had an in-person tour in Cortland West Plan today and Mason was just fantastic. He was very cordial, informative and answered all our queries and also gave additional insights. He also provided guidance on application and was with us throughout the whole process. Very happy with the entire walkthrough of the facilities and process. Adding further to my earlier review, we completed first month of our stay here and it’s been a great experience so far. It’s a great community to live in and everything close by in walking range. We had few minor things in the apartment which was promptly addressed by the Cortland team. Special mention for Mason who had helped us throughout and also Emily and entire team who are very prompt in assisting for any issues. Love this place.
Unmesh Sangekar
Oct 26, 2024
Our experience at the community so far has been wonderful. Had a maintenance issue with clogged sink recently. Was promptly mitigated by Walter and Chris from the team!
Asavari Kulkarni
Oct 25, 2024
Walter was very helpful and efficient for the plumbing work and AC installation
Sandip Bhattacharyya
Oct 23, 2024
Loved my home and Adam, Walter was great help all the time..
Gnanender N
Oct 15, 2024
Wonderful job! Super kind and always fast when I put in my request. Garcia is wonderful!
Cole Yeatts
Sep 24, 2024
Thank you Mason for your great support . It was absolutely seamless and without any hustle I moved into this apartment. Mason was very helpful and clear in all the instructions. Any queries related to payment, electricity , appliances - he was very patient and answered all my questions. As he say over communicate rather than under communicate. I really appreciate your help and also was very kind in helping with some of my luggage. Really appreciate and wish you loads of good wishes.
Abhishek Puhan
Sep 17, 2024
We recently started leasing here and so far so good! Emily was excellent to work with! She's very responsive and transparent about the application process. She also took the time to answer all of our questions, and pointed out details to us that we otherwise would have missed had she not brought it up. I really appreciated her diligence and would recommend working with her if you are planning on leasing here. As for the property itself, you need to come in with the expectation that these are older buildings, so there is going to be wear-and-tear. Knowing that, we decided to lease anyways, because they had a layout that worked for us and it felt like a cozy neighborhood. If you're not okay with older builds, then you may want to look elsewhere.
Amy L
Sep 13, 2024
We recently completed a move in with Emily. We had actually toured this apartment last year and worked with her before so we were already familiar with her great attitude, attention to detail and friendliness! We ended up choosing another Cortland for location reasons but she left a strong impression. My partner actually remembered her and reached out to her to schedule another tour. This time, we officially signed a lease. Emily was timely available for any concerns we had and made sure we felt comfortable with our future home. She communicates on a human level and not just someone trying to get you to sign a lease. She understands common resident concerns and potential areas of discomfort and proactively communicated this to us - stuff we didn't even think about could annoy is later if we were to sign! When we moved in, we were surprised by how thorough she was with the inspection and meticulously pointed out imperfections left by previous residents so we could write it down on our move in form and avoid ac
Jeffrey H Leung
Sep 13, 2024
We started looking for appartments in plano and after talking in phone with Adam , we have decided to have a look at this community and Adam showed us all the facilities that they have over here , gave a tour of our house and helped us alot while doing the application process
sahith 994
Sep 12, 2024
My experience at Cortland West Plano has been good, and a big part of that is thanks to Emily. She was incredibly helpful throughout the entire apartment tour, making sure to answer all of our questions and provide detailed information about the property. Her professionalism and friendly demeanor made the whole process so much smoother. The apartments themselves are renovated, spacious, and well-maintained, with amenities that stand out compared to other places in the area. The community feels welcoming, and the location is perfect for easy access to shopping, dining, and major highways and comes under best Frisco isd. I truly appreciate Emily’s assistance and the care she took in showing us the apartments. If you’re considering moving to Plano, I highly recommend scheduling a tour with Emily at Cortland West Plano. You won’t be disappointed!
shyamvamsi t
Sep 12, 2024
Loved living here in Cortland . Adam my friend was already ready for help
Shivam Soni
Sep 11, 2024
Mason was very accommodating and helpful when we first visited the complex and everything since then has been a seamless and rather painless process! We've been very pleased with this place so far! The grounds are kept clean and it's got a very family-focused vibe anywhere you go throughout. Close to the freeway and other fun places. Highly recommend!
Daniel Bonham
Sep 8, 2024
Cortland in general is a good company to choose if you are renting a place to live. Cortland West Plano is really nice, the apartments themselves are in a nice area and there are several places within a walking distance. The leasing office and staff is nice and maintenance answers relatively fast. The reason why I give it 4/5 has to do with mild nuisances with the apartment designs. We rented a corner apartment, and while the space distribution is okay, the power outlets are in inconvenient places, the kitchen cabinets are a little too tall (though it is nice having a high ceiling), but it has weird corners that make it hard to use the storage place efficiently. Lastly, this is not a problem with the apartment themselves, but I feel trash accumulates at incredible amounts during the weekend. Unsure if it has to do with the other people living in the apartment or just not enough trash cans.
Rosalinda Fontes
Sep 8, 2024
My husband and I recently toured this community with one of the leasing agents, Mason Cagley, and he was AMAZING! He was very thorough, knowledgeable, and friendly! We had a wonderful experience!
Shasta Carwell
Sep 7, 2024
Great apartment complex and good appliances. The units were renovated recently, so everything is modern and user friendly. I moved in earlier this year and plan to stay for at least another couple years.
Nithya Balachandran
Sep 7, 2024
Met the front desk Adam Wallander, he is very helpful, given detailed explanation on every aspect, we completed home acquisition process very smooth..great experience..
DURGA PRASAD
Sep 7, 2024
Adam’s service is awesome and helped me in every clarification during my rent home application process.
NARENDRA BABU PALETI
Sep 7, 2024
I had an exceptional experience with Jake Nelson , during my recent move. He was incredibly helpful and accommodating, going above and beyond to ensure a smooth transition. Jake provided excellent hospitality and assisted me with the shift between houses within the same community. His attention to detail and commitment to timely completion were impressive. He kept me updated with reminders via email and phone calls, making the entire process stress-free. I highly recommend Jake for his professionalism and dedication to customer satisfaction
Ajay D
Sep 7, 2024
We recently moved into Cortland West Plano and are absolutely loving it!! Adam has been such an amazing help and found us the most perfect spot. We’re so appreciative of the ongoing support and welcoming nature Adam and the rest of the team bring!
Jeimy Hoffman
Aug 29, 2024
Negative - The fines are very high and We were Hardly used microwave and the damage was just scratch (loss of painting in small area) not the Damage of complete Microoven and the same with cabinets.The amount charged is very high for these small observations.The quality of product is very low and very injustice charging high amount that is same as for brand new one. Positive - Quick maintenance that resolves service request fast and Team responds to questions promptly I recommend Cortland West Plano if money is not an issue
uday kumar
Aug 28, 2024
Place is worth to live and amenities are so good..Well maintained gym..swimming area with well maintained pool.Timely pick up of thrash except in the weekend.Only concern is about the amount of fines we do get for renovated house when we do leave because that's how they maintain in such a way to keep it brand new always.
Priya Chandra
Aug 12, 2024
The staff here is exceptional, with top-tier leasing agents. I had the pleasure of leasing with Jake, who ensured that all of my questions were thoroughly answered. Pros: -Wonderful Front Office Staff and Maintenance (shout out to Oscar) -Quick Maintenance Response: Maintenance requests are typically fulfilled within 24-48 hours, and sometimes even on the same day. -Tech-Savvy Community: You can pay rent, meet your neighbors, submit service requests, join groups, and keep up with community announcements all through convenient online platforms. -Great Amenities: The community boasts a gym, multiple pools, shopping/food options, and a community park. -Safe and Updated Community: The environment is both secure and updated. **My favorite is my balcony. It's very spacious for my floor plan and I get to see fireworks every now and then. :) ** Cons: -Lack of Supervision for Kids: Children often run around without parental supervision and being kids... The community is pretty good an enforcing the quiet hours and sen
R B
Aug 2, 2024
We moved onto Cortland West Plano last month. We love the community, all the great amenities provided, and so many available shopping, restaurants and things to do nearby. The leasing and maintenance teams are awesome! Shout out to Jake, Emily and Oscar, thanks for the exceptional reception as we settle into this new community.
Marvin Howell
Jul 23, 2024
Have been staying at this location for 5 years now. Got lucky to move into renovated apartment and stunned by the amazing transformation with all brand new appliances. Adam helped me through out the entire process very smoothly and ensure we moved into the apartment on time without any hassle. Great place to stay.
Srinivasababu Mutyala
Jul 19, 2024
I must edit my review to give a deserved credit to Cortland West Plano management. Lauren and her team were true to their word, they did work to turn my experience around. Unfortunately, the resolution, although good, came too late for me. They managed to verify all the required information and remove the screening deposit, hope it had come earlier. So, if you are planning to move to this community consider their management involvement as a plus, they work to do things right. ___________________ Original review: Be aware of their canine practices. This is the chronology of my experience with them. June 24th, 2024 My husband and I visited their premisses. June 25th, 2024 Online application completed and required fees paid for. June 26, 2024 All supporting documentation (ID documents, proof of income, etc.) submitted; with one caveat, my husband never received the link to make the online ID verification with their vendor. I requested the link to be sent to my husband, but the matter was never addressed. June 27
MANUEL GONZALEZ
Jul 18, 2024
Hi I’ve lived here now about 8 months. I think the number one thing here is the online tools are be try good for everything from paying rent to maintenance requests. Staff is very attentive, Emily and Tyler are both excellent at returning emails and explaining things if there are questions. I’ve had several maintenance issues that were resolved rather quickly, even if they sometimes were hard to diagnose. I’m not sure of the maintence techs but they seem quite good. The only downside is some neighbors can be noisy, but I think that’s par for the course for any apartment complex.
Stephen Fly
Jul 17, 2024
Long time here and happy with new updates and staff. Park and play area is bery nice for children. They made me move to update my house and the new house is much better than the original one. Good maintenance and office people. The maintenance fix things fast but my new home has no problems. I hope a basketball court gets added during the changes. New park features are very nice. Soccer is fun for me and my kids. Not just kid play. New fitness center is very good and large. New lounge area good too. I have signed another lease and very pleased with the community and team. Great maintenance.
Sri Kumar
Jul 16, 2024
The office people are nice. The apartment is well done and new. The park is very good. Walking trails and seating. Close to shops. Maintenance fast. Looking forward to the gym. I like the neighborhood. Update. 3 months in and I am very happy. More improvements added and good people. Thank you! Update. I did short lease to start and just got resign offer. Rent is same and I am staying. Very good here. Update. Disc golf is new to me and fun for many. Added a course to the society and it’s very active fun thank you
R Kumar
Jun 30, 2024
I meant to post this the day of my move-in but I specifically wanted to leave a review for George Hollowell who is a service manager who has been a worker at Cortland for 6 years. He was extremely helpful the day of my move-in and he went out of his way to make sure our problems were resolved. If I could leave a 10 star review I would !!!
Yesenia Garcia
Jun 22, 2024
It’s been 1 month with Cortland and great experience with Staff, neighbors, facilities, etc. Great response from staff as and when needed. Adam has lot of patience to hear us and answer all the questions. We feel very safe here in Cortland West Plano apartments. Thanks a lot Adam.
Anil Kumar
Jun 22, 2024
Great experience, Jake & Adam helped with my movement, I appreciate their great service...I got the Apt matching my need...
Arun Anbu
Jun 22, 2024
Updated the review after having a call with management. They did follow up well after the review.
sai sunil
Jun 12, 2024
Great leasing staff, Mason helped us move in very smoothly and was very kind.
Jessica Mejia
Jun 7, 2024
I cannot say enough wonderful things about Cortland West Plano, my entire experience from initial application to signing the lease has been a breeze! Ask for Mason he’s amazing
Noah Price
Jun 5, 2024