Since we have join the Cotland community Mason Caley has been very kind to help us now and then, he must keep up his work and well done. Thank you.
Nergis Mody
Mar 28, 2025
Such a nice place to live. I feel safe here. There are always residents taking a walk even at night. Super cute apts. The staff is always nice and welcoming.
Edes Lue
Mar 11, 2025
This place is absolutely gorgeous. Mason was so helpful! :)
Lauren Aiken
Feb 22, 2025
Nice community. Easy move in process. Shout-out to Emily for being so helpful and enhancing the whole experience.
Sohaib Tanveer
Feb 18, 2025
We’ve only been living here for about a month, and we absolutely love the neighborhood! It's so clean, peaceful, and has great access to everything we need. The location is ideal, and we feel really comfortable here. Also, Mason has been incredibly helpful throughout our move-in process. The service and attention we’ve received have been excellent. Highly recommend it!
mohammadreza shahshahani
Feb 6, 2025
Walter was great …took care of the open tickets and fixed all the issues for me . He was patient and made sure everything was fixed even though it took time
Amit Talegaonkar
Jan 25, 2025
Very good place to live in. Cortland community parks are clean and well-maintained, making them great places for everyone to enjoy. The grass is trimmed, the pathways are clear, It’s nice to see how much effort is put into keeping the parks safe and beautiful. Clean parks encourage more people to visit and spend time outdoors. Thank you for taking care of these spaces for the community!
Dec 30, 2024
Apartments.com
Adam from leasing office was really helpful with tour and detailed information about community. It was bit difficult to finish signing the lease with backend office. (May be due to lot of holidays and Christmas) Apartment is recently renovated. No carpet, all wooden flooring. So no smell or suffocation, no pest issues so far. Helpful community. I will continue to update my feedback as my tenure extends.
Himanshu Dubey
Dec 28, 2024
We had the pleasure of working with Adam, and his patience and dedication truly stood out. Despite the holidays, he ensured everything was taken care of and patiently answered all of our questions. He even handed over the keys on the same day, making the process seamless. We’re really happy we had the opportunity to work with Adam and highly recommend him.
Harsha Vardhan
Dec 26, 2024
We had the pleasure of working with Adam, and his patience and dedication truly stood out. Despite the holidays, he ensured everything was taken care of and patiently answered all of our questions. He even handed over the keys on the same day, making the process seamless. We’re really happy we had the opportunity to work with Adam and highly recommend him.
Harsha Vardhan
Dec 26, 2024
Walter has done excellent job. Very happy for the service. Thank you.
Chaitanya Kambhampati
Dec 24, 2024
Walter provided great services today at my apartment by fixing with new items. I am very happy their maintain services today.
K.V Samba siva rao
Dec 12, 2024
Had a great experience with Walter. Prompt action and great behavior. Always ready to help out with the issues and also provide ideas to prevent future problems.
Srijanee Mukherjee
Dec 12, 2024
Quick response and service
Kiran Kumar
Dec 10, 2024
Walter is the best! He’s always super helpful and friendly. My cat is even starting to warm to him!
Samantha Iodice
Dec 10, 2024
Prompt and courteous service on the service requests makes it a pleasure to stay at this community. The maintenance staff is awesome - a shoutout to Walter who fixed our heating system within 24 hours of raising the ticket.
Sachin Mulik
Dec 6, 2024
Walter is very good corpanter to fix issues with door locks and all .. he is very well behaved.
Ram Krishna
Nov 25, 2024
He was nice and quicky fixed the things
Ajay Reddy
Nov 25, 2024
Service requests are prompt
sai sunil
Nov 25, 2024
Good
Rajasekhar Reddy Pasam
Nov 15, 2024
Good service done, thank you so much Walter
Lakshmi Thota
Nov 12, 2024
Excellent service and clearly explained thank you
Bhikshapathi Dommati
Nov 6, 2024
Walter did an excellent job to fix the water leak thru the water heater. Appreciate the followups until the work is completed in full.
Gopal Shankar
Nov 4, 2024
Walter service was good
VIJAYAKUMAR DURAIKKANNU
Oct 31, 2024
Very professional and friendly.
RICHARD SPEARMON
Oct 29, 2024
We had an in-person tour in Cortland West Plan today and Mason was just fantastic. He was very cordial, informative and answered all our queries and also gave additional insights. He also provided guidance on application and was with us throughout the whole process. Very happy with the entire walkthrough of the facilities and process. Adding further to my earlier review, we completed first month of our stay here and it’s been a great experience so far. It’s a great community to live in and everything close by in walking range. We had few minor things in the apartment which was promptly addressed by the Cortland team. Special mention for Mason who had helped us throughout and also Emily and entire team who are very prompt in assisting for any issues. Love this place.
Unmesh Sangekar
Oct 26, 2024
Our experience at the community so far has been wonderful. Had a maintenance issue with clogged sink recently. Was promptly mitigated by Walter and Chris from the team!
Asavari Kulkarni
Oct 25, 2024
Walter was very helpful and efficient for the plumbing work and AC installation
Sandip Bhattacharyya
Oct 23, 2024
Loved my home and Adam, Walter was great help all the time..
Gnanender N
Oct 15, 2024
Wonderful job! Super kind and always fast when I put in my request. Garcia is wonderful!
Cole Yeatts
Sep 24, 2024
Oscar came & helped us on move in day & was super nice & professional!
Dallas Lamb
Sep 20, 2024
We move over the weekend, & so far from day 1 of touring this place, we are over the moon!! Faith, our leasing agent was super helpful from the beginning with our leasing process. She was very personable, bubbly, & informative. The overview of the apartments are absolutely beautiful & we’re so excited to live in such a well kept property. Today we picked up our keys & they had such a cute welcome home gift & sign for my partner & I upon entering our new home. Faith & Cortland Apartments have really gone above & beyond to make this process smooth & easy. We’re excited to start this next chapter in our lives, calling West Plano our home.
Dallas Lamb
Sep 20, 2024
Thank you Mason for your great support . It was absolutely seamless and without any hustle I moved into this apartment. Mason was very helpful and clear in all the instructions. Any queries related to payment, electricity , appliances - he was very patient and answered all my questions. As he say over communicate rather than under communicate. I really appreciate your help and also was very kind in helping with some of my luggage. Really appreciate and wish you loads of good wishes.
Abhishek Puhan
Sep 17, 2024
We recently started leasing here and so far so good! Emily was excellent to work with! She's very responsive and transparent about the application process. She also took the time to answer all of our questions, and pointed out details to us that we otherwise would have missed had she not brought it up. I really appreciated her diligence and would recommend working with her if you are planning on leasing here. As for the property itself, you need to come in with the expectation that these are older buildings, so there is going to be wear-and-tear. Knowing that, we decided to lease anyways, because they had a layout that worked for us and it felt like a cozy neighborhood. If you're not okay with older builds, then you may want to look elsewhere.
Amy Le
Sep 13, 2024
We recently completed a move in with Emily. We had actually toured this apartment last year and worked with her before so we were already familiar with her great attitude, attention to detail and friendliness! We ended up choosing another Cortland for location reasons but she left a strong impression. My partner actually remembered her and reached out to her to schedule another tour. This time, we officially signed a lease. Emily was timely available for any concerns we had and made sure we felt comfortable with our future home. She communicates on a human level and not just someone trying to get you to sign a lease. She understands common resident concerns and potential areas of discomfort and proactively communicated this to us - stuff we didn't even think about could annoy is later if we were to sign! When we moved in, we were surprised by how thorough she was with the inspection and meticulously pointed out imperfections left by previous residents so we could write it down on our move in form and avoid ac
Jeffrey H Leung
Sep 13, 2024
We started looking for appartments in plano and after talking in phone with Adam , we have decided to have a look at this community and Adam showed us all the facilities that they have over here , gave a tour of our house and helped us alot while doing the application process
sahith 994
Sep 12, 2024
My experience at Cortland West Plano has been good, and a big part of that is thanks to Emily. She was incredibly helpful throughout the entire apartment tour, making sure to answer all of our questions and provide detailed information about the property. Her professionalism and friendly demeanor made the whole process so much smoother. The apartments themselves are renovated, spacious, and well-maintained, with amenities that stand out compared to other places in the area. The community feels welcoming, and the location is perfect for easy access to shopping, dining, and major highways and comes under best Frisco isd. I truly appreciate Emily’s assistance and the care she took in showing us the apartments. If you’re considering moving to Plano, I highly recommend scheduling a tour with Emily at Cortland West Plano. You won’t be disappointed!
shyamvamsi t
Sep 12, 2024
Loved living here in Cortland . Adam my friend was already ready for help
Shivam Soni
Sep 11, 2024
We had an in-person tour in Cortland West Plan today and Mason was just fantastic. He was very cordial, informative and answered all our queries and also gave additional insights. He also provided guidance on application and was with us throughout the whole process. Very happy with the entire walkthrough of the facilities and process.
Unmesh Sangekar
Sep 10, 2024
Cortland in general is a good company to choose if you are renting a place to live. Cortland West Plano is really nice, the apartments themselves are in a nice area and there are several places within a walking distance. The leasing office and staff is nice and maintenance answers relatively fast. The reason why I give it 4/5 has to do with mild nuisances with the apartment designs. We rented a corner apartment, and while the space distribution is okay, the power outlets are in inconvenient places, the kitchen cabinets are a little too tall (though it is nice having a high ceiling), but it has weird corners that make it hard to use the storage place efficiently. Lastly, this is not a problem with the apartment themselves, but I feel trash accumulates at incredible amounts during the weekend. Unsure if it has to do with the other people living in the apartment or just not enough trash cans.
Rosalinda Fontes
Sep 8, 2024
Mason was very accommodating and helpful when we first visited the complex and everything since then has been a seamless and rather painless process! We've been very pleased with this place so far! The grounds are kept clean and it's got a very family-focused vibe anywhere you go throughout. Close to the freeway and other fun places. Highly recommend!
Danny Bonham
Sep 8, 2024
My husband and I recently toured this community with one of the leasing agents, Mason Cagley, and he was AMAZING! He was very thorough, knowledgeable, and friendly! We had a wonderful experience!
Shasta Carwell
Sep 7, 2024
Great apartment complex and good appliances. The units were renovated recently, so everything is modern and user friendly. I moved in earlier this year and plan to stay for at least another couple years.
Nithya Balachandran
Sep 7, 2024
Met the front desk Adam Wallander, he is very helpful, given detailed explanation on every aspect, we completed home acquisition process very smooth..great experience..
D PRASAD
Sep 7, 2024
Adam’s service is awesome and helped me in every clarification during my rent home application process.
NARENDRA BABU PALETI
Sep 7, 2024
I had an exceptional experience with Jake Nelson , during my recent move. He was incredibly helpful and accommodating, going above and beyond to ensure a smooth transition. Jake provided excellent hospitality and assisted me with the shift between houses within the same community. His attention to detail and commitment to timely completion were impressive. He kept me updated with reminders via email and phone calls, making the entire process stress-free. I highly recommend Jake for his professionalism and dedication to customer satisfaction
Ajay D
Sep 7, 2024
We recently moved into Cortland West Plano and are absolutely loving it!! Adam has been such an amazing help and found us the most perfect spot. We’re so appreciative of the ongoing support and welcoming nature Adam and the rest of the team bring!
Jeimy Hoffman
Aug 29, 2024
Negative - The fines are very high and We were Hardly used microwave and the damage was just scratch (loss of painting in small area) not the Damage of complete Microoven and the same with cabinets.The amount charged is very high for these small observations.The quality of product is very low and very injustice charging high amount that is same as for brand new one. Positive - Quick maintenance that resolves service request fast and Team responds to questions promptly I recommend Cortland West Plano if money is not an issue
uday kumar
Aug 28, 2024
Place is worth to live and amenities are so good..Well maintained gym..swimming area with well maintained pool.Timely pick up of thrash except in the weekend.Only concern is about the amount of fines we do get for renovated house when we do leave because that's how they maintain in such a way to keep it brand new always.
priya sam
Aug 12, 2024
Hello Cortland west plano!! I wanted to express my appreciation for the outstanding maintenance service provided chris. He recently assisted me with installing a wall mount for my TV, and his service was exceptional. Chris is incredibly skillful, demonstrating expert knowledge and precision in his work. He approached the task with patience, ensuring that every detail was perfect and addressing any issues that arose with a calm and methodical demeanor. Additionally, his friendly and accommodating nature made the whole experience pleasant and stress-free. I am truly grateful for his help and would highly recommend his services to anyone in need. Thank you cortland west plano for having such a dedicated and professional individual on your team!
naresh g
Aug 7, 2024
The staff here is exceptional, with top-tier leasing agents. I had the pleasure of leasing with Jake, who ensured that all of my questions were thoroughly answered. Pros: -Wonderful Front Office Staff and Maintenance (shout out to Oscar) -Quick Maintenance Response: Maintenance requests are typically fulfilled within 24-48 hours, and sometimes even on the same day. -Tech-Savvy Community: You can pay rent, meet your neighbors, submit service requests, join groups, and keep up with community announcements all through convenient online platforms. -Great Amenities: The community boasts a gym, multiple pools, shopping/food options, and a community park. -Safe and Updated Community: The environment is both secure and updated. **My favorite is my balcony. It's very spacious for my floor plan and I get to see fireworks every now and then. :) ** Cons: -Lack of Supervision for Kids: Children often run around without parental supervision and being kids... The community is pretty good an enforcing the quiet hours and sen
R B
Aug 2, 2024
We moved onto Cortland West Plano last month. We love the community, all the great amenities provided, and so many available shopping, restaurants and things to do nearby. The leasing and maintenance teams are awesome! Shout out to Jake, Emily and Oscar, thanks for the exceptional reception as we settle into this new community.
Marvin Howell
Jul 23, 2024
Have been staying at this location for 5 years now. Got lucky to move into renovated apartment and stunned by the amazing transformation with all brand new appliances. Adam helped me through out the entire process very smoothly and ensure we moved into the apartment on time without any hassle. Great place to stay.
Srinivasababu Mutyala
Jul 19, 2024
I must edit my review to give a deserved credit to Cortland West Plano management. Lauren and her team were true to their word, they did work to turn my experience around. Unfortunately, the resolution, although good, came too late for me. They managed to verify all the required information and remove the screening deposit, hope it had come earlier. So, if you are planning to move to this community consider their management involvement as a plus, they work to do things right. ___________________ Original review: Be aware of their canine practices. This is the chronology of my experience with them. June 24th, 2024 My husband and I visited their premisses. June 25th, 2024 Online application completed and required fees paid for. June 26, 2024 All supporting documentation (ID documents, proof of income, etc.) submitted; with one caveat, my husband never received the link to make the online ID verification with their vendor. I requested the link to be sent to my husband, but the matter was never addressed. June 27
MANUEL GONZALEZ
Jul 18, 2024
Loved my home and Adam was great help all the time..
Gnanender N
Jul 17, 2024
Hi I’ve lived here now about 8 months. I think the number one thing here is the online tools are be try good for everything from paying rent to maintenance requests. Staff is very attentive, Emily and Tyler are both excellent at returning emails and explaining things if there are questions. I’ve had several maintenance issues that were resolved rather quickly, even if they sometimes were hard to diagnose. I’m not sure of the maintence techs but they seem quite good. The only downside is some neighbors can be noisy, but I think that’s par for the course for any apartment complex.
Stephen Fly
Jul 17, 2024
Long time here and happy with new updates and staff. Park and play area is bery nice for children. They made me move to update my house and the new house is much better than the original one. Good maintenance and office people. The maintenance fix things fast but my new home has no problems. I hope a basketball court gets added during the changes. New park features are very nice. Soccer is fun for me and my kids. Not just kid play. New fitness center is very good and large. New lounge area good too. I have signed another lease and very pleased with the community and team. Great maintenance.
Sri Kumar
Jul 16, 2024
The office people are nice. The apartment is well done and new. The park is very good. Walking trails and seating. Close to shops. Maintenance fast. Looking forward to the gym. I like the neighborhood. Update. 3 months in and I am very happy. More improvements added and good people. Thank you! Update. I did short lease to start and just got resign offer. Rent is same and I am staying. Very good here. Update. Disc golf is new to me and fun for many. Added a course to the society and it’s very active fun thank you
R Kumar
Jun 30, 2024
I meant to post this the day of my move-in but I specifically wanted to leave a review for George Hollowell who is a service manager who has been a worker at Cortland for 6 years. He was extremely helpful the day of my move-in and he went out of his way to make sure our problems were resolved. If I could leave a 10 star review I would !!!
Yesenia Garcia
Jun 22, 2024
Great experience, Jake & Adam helped with my movement, I appreciate their great service...I got the Apt matching my need...
Arun Anbu
Jun 22, 2024
It’s been 1 month with Cortland and great experience with Staff, neighbors, facilities, etc. Great response from staff as and when needed. Adam has lot of patience to hear us and answer all the questions. We feel very safe here in Cortland West Plano apartments. Thanks a lot Adam.
Anil Kumar
Jun 22, 2024
Updated the review after having a call with management. They did follow up well after the review.
sai sunil
Jun 12, 2024
Great leasing staff, Mason helped us move in very smoothly and was very kind.
Jessica Mejia
Jun 7, 2024
I cannot say enough wonderful things about Cortland West Plano, my entire experience from initial application to signing the lease has been a breeze! Ask for Mason he’s amazing
Noah Price
Jun 5, 2024
I recently moved in to Cortland West Plano and it was a great move-in experience. Tyler Masaichy helped me during my leasing process and he was super helpful & very responsive. Whenever I reached out to the leasing office, all the office staff were very friendly. Edit after a year of living: Considering the 1 year living experience, it does not get 5 stars. Appliance issues, frequent water shut downs without advance notice and constant renovations in the building and steep rent compared to other near by apartments. Service requests are attended pretty quickly which I appreciate.
Palani Jayabal
May 18, 2024
Extremely nice and well kept community! Family and kid friendly. My husband and I have lived in several apartment complexes (were originally from Chicago), however this is definitely our favorite! Would recommend to anyone new in the Plano area!
Ahissa Lopez
May 15, 2024
This place is awesome to live in! The management and staff are extremely nice and helpful. The maintenance team is also very prompt when fixing any issues that happen inside the residence. Overall great living experience and the community is nice, safe and quiet!
Gustavo Lopez
May 15, 2024
Great staff!! Very nice and very helpful!
Juliana Kirkland
May 14, 2024
Great dog park for my pup!!
Morgan Contreras
May 14, 2024
Next stop on my journey of transformation… new home! I am obsessed with what Cortland has to offer. The apartments are all so well kept and the amenities are to die for. But best of all, every leasing office I enter I feel at home! The employees are all so kind and seem genuinely eager to help. I was about to lease my new home and the agent told me about another Cortland that fits my needs… a sales person giving me an option elsewhere, what?! This speaks volumes to the integrity these employees have. I really feel like they care about my needs and my happiness. I’m for sure leasing with Cortland, most likely here, but going to look at another Cortland across the street before completing my application.
kaykaytom1@gmail.com
May 13, 2024
Apartment Ratings
I moved out because my friends were and got high bill at move out. Hated the new complex and moved back. Getting lots of emails is more good than papers all over place. Cortland has clean society and strict rules and is better than filth old and broken. The Cortland staff fix and clean and help are not closed for lunch. I am happy to be back and will stay longer. Big society good for meeting family and park for kids.
Anonymous
May 12, 2024
Apartment Ratings
It was a smooth leasing process at Cortland West Plano. The guidance I have received from them is much appreciated. Community is very good with all the amenities. Cortland West Plan leasing office members are very helpful in addressing all the queries and issues raised in a timely manner. I would like to appreciate the service/support received from Mason Cagley is great and professional. Thanks you.
Venu Koonamneni
May 10, 2024
I moved in at Cortland West on April 30, 2024. It is a very quiet, and seem like a SAFE community. " The leasing team" has been very attentive to ALL of my requests, Mason & Emily made me feel so welcome before I moved in "thank you". So far I am ENJOYING this well kept, and organized apartment community. VERY GOOD maintenance team as well. A good place to call home!!!
Betty
May 9, 2024
It seems like every time I blink my eyes there is a new amenity added or update. This place just keeps evolving and changing for the better. Over the last couple years it's been a complete 180 and I'm so blessed to call Cortland West Plano home. They are adding disc golf now! The office people are very nice, they help with anything you ask, the maintenance people are so kind and smart. I really can't stress enough how much I enjoy it here. The new gym is literally mind blowing and the events are so much fun. I really love the park most, it's not your normal courtyard in a complex, it's actual archers of park! I hope to retire here.
May 2, 2024
Apartments.com
I have lived in this community for a full year and it has been fantastic! It's in a nice area with amazing facilities, and a helpful staff. Mason Cagley has helped me with the process of moving into another unit and he has been terrific with walking through the whole process with me. I highly recommend this community for anyone looking for an apartment in n the West Plano area.
Sidney “Syderny” Lyght
May 1, 2024
We have been living here just over 6 months. It's a lovely, clean & safe neighbourhood. One thing to consider is that the walls are very thin & the ceiling can be noisy if you are living below someone. The staff here are very helpful & kind. Any little thing they will help you with. Emily is a Great Asset to this community, Management needs to make sure she stays. The maintenance guys are always prompt & efficient. I moved into a newly renovated apartment & it is all shiny & new. Haven't had any issues since living here. It's a Great location for groceries, restaurants, bars & school with many school buses available.
Maria Belgrave
Apr 18, 2024
Everything went smooth when transferring apartments with Mason.
Felix Orozco
Apr 17, 2024
Nice place to live for elementary and middle school bus is available. Apartments are very luxuries. Leasing Staff Mahnoor Imran assisted me for all the apartment and community showing and filling application form she was explained all very excellent.
Ramesh Jumgam
Apr 17, 2024
Nice apartment. I like the layout of room. Everything in the community is maintained very well.
Hermione He
Apr 11, 2024
Moving into my new apartment was such a delightful experience, largely thanks to the assistance provided by the leasing company, particularly their consultant Mason. From the moment I contacted them, the process was smooth sailing. Mason was incredibly helpful—he coordinated the logistics seamlessly, from scheduling the move-in date to ensuring everything was set up correctly. His attention to detail and friendly demeanor made the entire transition stress-free. I'm grateful for the excellent service and would highly recommend their team to anyone looking for a hassle-free moving experience!
Vinod Parameswaran
Apr 11, 2024
Emily did a great job showing me around the community and answering my questions. Beautiful well kept community!
Brandon J
Apr 9, 2024
Ultimately relocated for work but def would’ve stayed if not for that. Location is perfect with restaurants, malls etc within walking distance. Good school district and the property itself is amazing with renovated apartments. The stainless steel appliances, granite and wood flooring throughout was a huge upgrade. Also recently upgraded the leasing office and gym. Amazing staff led by manager Lauren who was always helpful. The maintenance crew was very fast and always responded within a day or two at most. I would recommend to family friends and anyone interested in the West Plano area.
Brandon Moss
Apr 9, 2024
Although I ended up at a different Community, I’d like to mention that Emily was very professional and kind to show me the place. The community is pretty nice and quiet. And, appreciate Emily’s follow ups and offer to go the extra mile to answer any questions. Keep up the good work!
Ash A
Mar 16, 2024
I cannot speak highly enough of the outstanding service provided by Emily Jackson & team at Cortland West Plano. From the moment we inquired about the leasing to our move-in and beyond, Emily has been incredibly helpful and attentive. Their exceptional customer support made our transition into our new home effortless. They were always available to answer our questions and address any concerns promptly and efficiently. Their professionalism and genuine care for their residents truly set them apart. Overall, our experience with Emily & team has been nothing sort of exceptional. We are grateful for their support and would highly recommend them to anyone looking for a seamless move in process and amazing customer service. Thank you, Emily for making our experience at Cortland West Plano a truly positive one!
Satish M
Mar 16, 2024
Emily did a great job showing me around the community and answering my questions. Beautiful well kept community.
Brandon J
Mar 14, 2024
Emily was super helpful!
Sara January
Mar 14, 2024
Had a great experience touring Cortland, the renovations they’ve made to both the units and community spaces are great and more to come I’m told! Adam did an outstanding job providing details about units and overall great advice regarding when I should be looking to secure a unit. Would highly recommend!
Isaiah Francis
Mar 13, 2024
I recently moved out of this apartment. Very good leasing office staff and very very good maintenance team members. For any issue quick reply from leasing office manager Tyler and the maintenance team quickly resolve the issues. But they charge you more for damage and dent for wear and tear issues in the apartment while you are moving out.
Senthil Kumar
Mar 7, 2024
I had a very good experience as a long term resident in Cortland West Plano. Such a nice and fastest maintenance crew.Kids friendly park, walking trails , near to shops , immediate response from leasing team and we can count the pros ,it goes on. But unfortunately there is no 1 Bedroom apt for three person. Even I faced as many water shut off with prior notice and few cons, but I really really missing Cortland.
hema latha
Mar 7, 2024
Good office and maintenance staff providing you the timely service
Umamaheswari dadi
Mar 4, 2024
Great location an amazing apartments! Tiana was super helpful and informative during our visit. Definitely our top pick and we are looking forward to moving in soon!!!
Isa Abreu
Mar 2, 2024
The property is beautiful and they have an amazing office team! Would recommend to anyone looking in the area.
Anthony Sifuentes
Mar 1, 2024
I had excellent moving experience with Emily Jackson . She was very patiently answered all my questions.Thanks for the walkthrough.
Ravikumar Elegety
Feb 28, 2024
We had such an easy and seamless move in process thanks to Emily! She answered every question we had and made us feel at home the second we got to the community! She even went above and beyond to set out a cute welcome home sign the day we moved in and has continued to follow up and make sure we are settling well!
Kailee Sadler
Feb 23, 2024
I would like to appreciate Kelvin from service request team who helped us fixing our work orders so quickly.His dedication and contributions are truley appreciated.Thank you so much for your service
Sushma Gadipudi
Feb 21, 2024
Emily is what made my experience moving and living here 100x better than what I could have ever anticipated. She’s does a great job with effectively communicating with me. This was my first ever apartment and first time living alone. She made both me and my family very comfortable. During our tour, since I was states away from Texas she showed my mom and I several different apartment units that we were looking at. She answered all of our questions with a beautiful smile on her face. Even after living here for about 7 months she still bends over backwards to make me feel very comfortable.
Kendal Alverez-Simmons
Feb 21, 2024
We have a service request for leakage in our new apartment, Kelvin from service request team did a good job and helped us a lot to fix it. I really appreciate his work.
Kavish B
Feb 21, 2024
Went in a few weeks ago to look for an apartment and I toured with Jake! He’s super great, super informative and welcoming! Can’t wait to move in soon!
Brianna Lee
Feb 13, 2024
Emily and Jake were instrumental in ensuring a seamless move-in process for us. Their exceptional dedication and proactive approach made the entire experience stress-free. Emily's friendliness and helpfulness were truly commendable. They both went out of their way to help us. We are extremely grateful for their outstanding service and highly recommend them!
Janhavi Kadambande
Feb 10, 2024
Very good
Leidy Hernandez
Jan 23, 2024
I had a great experience as a long time resident of Cortland West Plano. Move out process was easy and fees were extremely reasonable and fair. Management was always helpful and easy to work with.
Kimberely Durall
Jan 11, 2024
I've lived here for two months now, and it's pretty great so far. This complex has a nice park in the middle with a playground for the kids, a miniature soccer field, (very small) dog park, plus open space where kids and adults play games. It seems be majority Indian, especially the family and kids. My apartment was remodeled before I moved in and is very nice. There were a few little things wrong when I moved in (for example, my patio door had the wrong key), but nothing too bad, and they fixed everything for me within 1 or 2 days at most. It's very quiet and peaceful here except that I live next to the little park and so there are a lot of sounds of children playing, which I like. You could live away from the park if that bothers you. Parking here is very easy for residents and guests. They don't seem to have recycling here, which is the only thing that bugs me so far.
Tam Knox
Jan 10, 2024
Fantastic
Hirotaka Sekimori
Dec 29, 2023
I love living here. The management team is amazing. I always feel welcomed when I stop by the office. Adam assisted me with my apartment home and his service and attention to detail is fantastic. Thank you for being the best!
Desiree Owens
Dec 15, 2023
Great complex, went in and spoke with leasing consultant Adam Wallander and got a full and informative tour of various apartments. Applied for lease that day
Joel Abrego
Dec 15, 2023
Karwan and Joel did a great job. Came immediately in the night to fix our leaking water heater. Came the next morning installed a new one. Good and professional work 💪.
Steven Gilbert
Dec 14, 2023
KARWAN is able to Install TV Mount and Fixing Kitchen related issues. Thank you so much for your assistance.
Deepak Myneni
Dec 6, 2023
am happy in new renovation home and manager very nice
Bhalekar Makarand
Nov 16, 2023
Long time here and happy with new updates and staff. Park and play area is bery nice for children. They made me move to update my house and the new house is much better than the original one. Good maintenance and office people. The maintenance fix things fast but my new home has no problems. I hope a basketball court gets added during the changes. New park features are very nice look forward to new fitness gym. Soccer is fun for me and my kids. Not just kid play.
Sri Kumar
Nov 16, 2023
Love the staff, love the park, love the trees, love the new landscaping, love it all! Great place to call home. -update- I have moved to my renovated home and it’s absolutely incredible! I am beyond in love with it. Thank you cortland!
Sandy Squarles
Nov 16, 2023
The staff in the front office was super welcoming and very friendly. Made the entire visit very smooth and were responsive to every question about the living spaces.
Aaron Rivette
Nov 15, 2023
Karwan : wounderful work done by karwan. He helped me a lot and explained all the ways good. Excellent work
Lokesh Vemasani
Nov 15, 2023
My experience at Courtland West Plano has been nothing short of fantastic. The staff, with their friendly and helpful demeanor, truly made a positive impact on my stay. From quick responses to inquiries to thoughtful gestures that went above and beyond, the team at Courtland West Plano consistently demonstrated their commitment to resident satisfaction. The genuine hospitality extended beyond the front desk, creating a welcoming atmosphere throughout the entire community. The staff's attention to detail and proactive approach made my daily life more comfortable, turning what could be a typical apartment living experience into something special. Courtland West Plano not only offers well-maintained living spaces but also a staff that adds a personal touch to the resident experience. If you're looking for a place where the team cares about making your stay enjoyable, Courtland West Plano is the perfect choice.
Will Long
Nov 15, 2023
office people are very nice, the renovations are very good, the park is great for the kids and parents happy to be in the society and have signed another year for same price. very good and happy
Milan Shah
Nov 14, 2023
Really love living here, the office people are super great, they are very nice and answer all my silly questions (I have a lot.) I love my home, the remodel is wonderful, I had looked here a long time ago and it was basic. But now, it's incredible! The layouts are very home like and don't feel like apartments. The service team is always scooting around and smiling, they have only needed to come in once, but when they did it was fast and great, really nice guys. I'm happy to be here and plan to stay a few years!
Nov 10, 2023
Apartments.com
Thanks so much for the support and completing the work perfectly
Anitha
Oct 27, 2023
The office people are nice. The apartment is well done and new. The park is very good. Walking trails and seating. Close to shops. Maintenance fast. Looking forward to the gym. I like the neighborhood. Update. 3 months in and I am very happy. More improvements added and good people. Thank you! Update. I did short lease to start and just got resign offer. Rent is same and I am staying. Very good here.
R Kumar
Oct 18, 2023
I am glad to stay at Cortland west plano . I am staying for long years . Great society with big space , kids playing area , swimming pool , parking space . Best sales and service associate.
Sep 30, 2023
Apartments.com
Gorgeous community!
Lauren Donica
Sep 27, 2023
Perfect service. Very nice, fast & knowledgeble. Best ever, now A/C works. Give him a raise 💵
swiper4
Sep 26, 2023
Great luxurious apartment, excellent maintenance. Can’t ask for more!
Aryan Arora
Sep 22, 2023
Excelente atención de parte del sr.José Soriano el complejo me encanta todo limpio mi apartamento me lo dieron totalmente renovado todo nuevo excelente todo gracias por conseguir lo que quería.
Yosgreidy Sojo
Sep 18, 2023
Nice community, service and the neighborhood! I must appreciate the staff as well for all the help. Special thanks to Emily as she took care of almost everything related to our apartment. She personally visited our apartment upon request and spent almost an hour to check if everything is good or we need help with something. She listened to us very patiently and took the action immediately without any delay. We felt very welcome.. Keep up the good work! THANK YOU!!!
Ram Megharaj
Sep 15, 2023
I had an amazing experience with a leasing consultant , Emily Jackson . I lost my key , urgent mail came in my mailbox . She immediately helped me for getting my important letters and also helped for the duplicate key as soon possible . She smiles very nice and very helpful . Apart from her , our leasing community has great managers like Lauren , Tyler and Jose . Actually they are amazing . Also love to thank another very young leasing associate , Anahi . She is also very helpful . Heartiest Thanks for the whole team .
Indranil Mitra
Sep 15, 2023
Karwan did an excellent job in fixing up the bidet on time and with fully satisfied work. Appreciate husband work and his commitment.
கோபால் ஷங்கர்
Sep 13, 2023
Karwan helped us install the bidets. He understood how to install it and was very responsive. Thank you Karwan
Dwarka G
Sep 13, 2023
Karwan help fix the drawers although we didn’t have a work order and appreciate his courtesy. Thank you.
Sheela Rani Dwarkanath
Sep 13, 2023
Karvan..he helped us to set up our electronics….friendly…appreciate his efforts
tejaswi bezawada
Sep 13, 2023
Great place to call home! There are many dedicated staff members ensuring that residents are taken care of. Cortland West Plano also has a great community feel. Highly recommend.
Cory Pitt
Aug 24, 2023
Sebastian was very informative and did a great job assisting myself and my girlfriend throughout the process and made our first experience looking at apartments a great one! He made what we thought could be an overwhelming experience a very relaxed and enjoyable one. Thanks!
Chris Fuerst
Aug 21, 2023
Excellent service by Anahi. Appreciate the response and support for my move in.
Srikanth M
Aug 21, 2023
Emily & Sebastian helped us to move in and it’s great 👍
Balaje Prasath M
Aug 19, 2023
Really enjoyed my visit to the Cortland apartments in West Plano. I would like to personally thank Mr. Anthony Hunter for being professionally courteous and kind in our dealings with one another. With that said, I would highly recommend the Cortland apartments in West Plano to my friends and family.
DeMario Montez
Aug 18, 2023
Karwan is the best… I called him up and he came and voluntarily fixed my tv stand. He is super nice and wants nothing else but thank you.
uche kevin
Aug 17, 2023
Good service and friendly people
Kiran Kumar VEIGANDLA
Aug 15, 2023
Anthony went the extra mile to show us around and be hospitable, great (potential) customer service!
Alex Buckel
Aug 15, 2023
Karwan and Erick —he fixed my ceiling leakage he cut the sheet rock and fixed the leak..Thank u fir the service ..I had another work order for Kitchen sink and he resolved the problem ..Thank u so much
reema r
Aug 15, 2023
Karwan : i meet him outside and informed about my issue and he came immediately and resolved. Excellent
Lokesh Vemasani
Aug 10, 2023
Had a great tour with Emily Jackson
Prakash Sagadevan
Aug 4, 2023
Had a great tour with Emily...Good community..
Arun Kumar
Aug 4, 2023
Very good community with all amenities.
Vamsy Kiran N
Aug 4, 2023
Wonderful work done by Erick Marteniz.
Rishi kapoor
Aug 4, 2023
Karwan fixed my ac issue and explained in detail excellent service by him Thank you
Latha Guntumadugu
Jul 27, 2023
Kelvin did a wonderful job in installing a plumbing fixture in the washroom. No leaks, no problems. Overall a neat and quick job.
Saurav Kumar
Jul 26, 2023
Long time here and happy with new updates and staff. Park and play area is bery nice for children. They made me move to update my house and the new house is much better than the original one. Good maintenance and office people. I hope a basketball court gets added during the changes. New park features are very nice look forward to new fitness gym.
Sri Kumar
Jul 25, 2023
Service requests are resolving on time .
Jagadeesh Chandragiri
Jul 25, 2023
Karwan came to fix AC. He was really good and explained how AC works and right now, the AC is working perfect. Thanks a lot for the help
Puppala Abhishek
Jul 11, 2023
Karwan had fixed the issue immediately as soon as we make the request. He is really great. We thank you for the service.
Kuber Manral
Jul 7, 2023
Went in on a whim to look at an apartment and Brandon was awesome! He took the time to really listen to what I was looking for and we found something that looks great.
Desiree Paul
Jul 4, 2023
Karwan has really done a good job in fixing the AC and the garage door quickly and advised on the correct tool to be used for future for home decor. He was efficient and very good at what he did.
Jwalamalini Pirkane
Jun 30, 2023
Karwan was amazing! He came quickly after the request and helped us out.
Jeffrey Chung
Jun 29, 2023
Karwan: fixed lot for things. As I moved newly
vinodh kumar
Jun 29, 2023
Karwan is a excellent worker, he’s nice, he fixed everything
IVAN PALOMINO
Jun 28, 2023
karwan service technician he is bet and excellent work ***********************************************************
Anonymous
Jun 23, 2023
Apartment Ratings
Karwan is hands down the most helpful!
Nathan Brown
Jun 23, 2023
Karwan's the best!
Christina Quach
Jun 23, 2023
Karwan is your guy, you just don’t know it yet.
Eugene Chou
Jun 23, 2023
Mr Karwan,the best Service technician has been completing all my requests with excellent job.He fixed plumbing issues and electric. he was very helpful.I really appreciate his help on completing different requests
raja abul
Jun 23, 2023
Karwan is doing excellent work
Avin Hussein
Jun 23, 2023
Emily was great to work with! the community looks amazing with all the Renovations going on.
Audrey Hamilton
Jun 23, 2023
Karwan fix the AC and is very polite
Pjay 3x
Jun 23, 2023
Karwan best maintenance when I had any issues in my apartment he just fixed quickly and last. Time he fixed AC late night for me thank you so much Karwan….
nahro ibrahim
Jun 23, 2023
Emily was very helpful and helped answer all my questions I had in regards to finding my new home in Plano! Thanks so much!
Bonnebabe
Jun 23, 2023
Karwan took care of my A/C it was great working with him/ his service was very excellent! I appreciate him very exceptional service! Thank you so much 👍
Ara Kara
Jun 23, 2023
I worked with Emily and she was absolutely amazing. Understood and addressed any concerns I had and very communicative. I suggest everyone talk to her!!
Dj Raymond
Jun 23, 2023
We were in with family and had a very nice time with Emily. She answered all our questions. She was very through and understanding.
J Jackson
Jun 23, 2023
Karwan is the best. Very helpful and polite. Thanks!
Vaman Amble
Jun 23, 2023
KARWAN is so nice and make sure the problem is fixed immediately. Thank you so much!
jaya rakasha
Jun 23, 2023
Karwan is phenomenal. Whenever anything needs to be done he is efficient, quick, and dependable.
Oscar Tovar
Jun 23, 2023
Karwan always provides great service for the apartment. He’s very prompt and professional!
Angelica Vela
Jun 23, 2023
Karwan did a great job fixing my issues. Very nice man
Ronnie Ronias
Jun 23, 2023
Karwan is great and fixed a maintenance issue very quickly.
Ron
Jun 23, 2023
Excellent customer service from Karwan. He is friendly and efficient.
Chinar Fattah
Jun 23, 2023
Karwan he is the fastest CWP employee
Brau Torres
Jun 23, 2023
I want to commend Eric for the outstanding job that he did with restoring my thermostat to full functionality. Whether it's in the big things or the small things, Eric is truly a professional's professional. May God Bless you Way Too Much, good sir. “Lazy hands make for poverty, but diligent hands bring wealth.” – Proverbs 10:4 I want to commend Gilder for the outstanding job he did with fixing the leak from my roof. It has been almost a year and to this day, I have not had ANY problems with ANY leaks. Gilder is truly a professional's professional. May God Bless you Way Too Much, good sir. “In a race, everyone runs, but only one person gets first prize. So run your race to win.” – 1 Corinthians 9:24
Edgar Gesser
Jun 22, 2023
I Appreciate Ambioris Torres (Maintenance Associate) for his outstanding Plumbing work. I rate him 5 stars 5/5 Thank You
yashwanth kumar
Jun 22, 2023
Toured here and see the potential and direction the new management is taking. I’m looking to put my uncle in a place near my parents, but not yet ready for him to be in a senior property. There’s a 55+ next door so I think I can get him here for now then easy shift him next door when the time comes. Lovely outside spaces here for him to enjoy. ————— Drove back through here and WOW! It’s gotten even better. Coming back to look for myself when my lease is up in the fall!
******
Jun 19, 2023
Supported by Emily. Thanks a lot!!
Purusharth Chauhan
Jun 16, 2023
The office people are nice. The apartment is well done and new. The park is very good. Walking trails and seating. Close to shops. Maintenance fast. Looking forward to the gym. I like the neighborhood. Update. 3 months in and I am very happy. More improvements added and good people. Thank you!
R Kumar
Jun 16, 2023
So help full
Megan Chan
Jun 16, 2023
The clubhouse is still under construction but the outside stuff has improved a lot. I got a newly renovated home 10 months ago and I signed again. No complaints really, the inside is just what I need and pretty. I’m on the top floor and hear nothing, but when I go down I hear kids playing and stuff. I don’t care much for events but liked the succulent giveaway. They do fun stuff if you’re into that. I like the neighborhood vibe in an undated but not urban way. Park and stuff for families and kids if that’s what you’re into. I’ve only needed maint acne once and it was quick and good. I don’t really need the office people much but when I’ve gone in they seem cool and helpful. Renewing was easy. Options on pools so when one’s crowded you can shift, I like that too.
Jun 15, 2023
Apartments.com
Leasing office is very supportive in every aspect
Nimbus
Jun 8, 2023
Got my late fee waived which I had to pay due to not able to access online portal.
Anwar Shaik
Jun 1, 2023
Dear Cortland, I wanted to take a moment to express my gratitude for the wonderful experience I have had living in this community. Since moving in, I have been consistently impressed by the attention to detail and care that goes into maintaining this beautiful property. Not only are the facilities well-maintained and always clean, but the staff have always been incredibly friendly and responsive to any needs or concerns I may have had. Whether it's a quick repair or a question about the community policies, I always feel valued and heard when interacting with the team here. Moreover, I appreciate the sense of community and belonging that this place fosters. From regular events and gatherings to the beautiful common areas and amenities, there are always opportunities to connect with my fellow residents and enjoy the beautiful surroundings. Whether it's offering advice, sharing resources, or simply lending an ear, members of this community consistently demonstrate their willingness to help one another. I have le
Rajashekhar Bayyaram
May 25, 2023
What prompted me to write this review is the wonderful leasing agent I worked with. I was going through a rough patch and needed to move. I came in for an appointment on a Saturday and the office was slammed with people and requests. Emily took care of me, showed me around and answered all of my questions. She was very kind! My emails were answered quickly and she gave me a call whenever something came up. I felt very welcome! I toured other apartment complexes but her professionalism and efficiency were the reason I went with Cortland. It’s really nice seeing this level of compassion and the excellent customer service. Keep up the good work!
Alya Abu Assaf
May 23, 2023
I toured last week and the property is beautiful! Anahi was so sweet and helpful, you will definitely get your money worth here.
Lili Naw
May 12, 2023
Very honest and straight forward
Bailey Davis
May 2, 2023
Viewing apartments close to my new job and came across West Plano. The interiors are nice with new appliances and wood floors. The pools and the 24hr gym will be convenient as well. What stood out from the other apartments was the customer service. Brandon was patient and extremely helpful.
May 1, 2023
Apartments.com
Viewing apartments close to my new job and came across West Plano. The interiors are nice with new appliances and wood floors. The pools and the 24hr gym will be convenient as well. What stood out from the other apartments was the customer service. Brandon was patient and extremely helpful.
Anonymous
Apr 30, 2023
Apartment Ratings
Viewing apartments close to my new job and came across West Plano. The interiors are nice with new appliances and wood floors. The pools and the 24hr gym will be convenient as well. What stood out from the other apartments was the customer service. Brandon was patient and extremely helpful.
Khayla Slonaker
Apr 30, 2023
Brandon
Goat Bruner
Apr 29, 2023
Anthony did an exceptional job with giving me a tour of the complex. He was easy to talk to and very knowledgeable!
Ariel B (arielbee_)
Apr 29, 2023
We had a great experience touring this apartment complex. Anthony was very knowledgeable and patient throughout our tour. 10/10
Asianey Cimone
Apr 29, 2023
Brandon was very helpful. He was detailed in telling us the amenities. He even took out extra time to show us all the amenities in the apartment. He was very informative, and helped us out so much. Thank you Brandon!
Courtney Green
Apr 29, 2023
Brandon, the leasing agent, was more than welcoming and answered all of our questions clearly and promptly.
Trinity Williams
Apr 29, 2023
Anthony understands our need and helped finding a good Appartment. Thank you
rahul 7695
Apr 29, 2023
Brandon Moss has been helping me get into my new apartment here at Cortland and has GREAT customer service! He is very kind and has helped me every step of the way, he is very thorough and is great with following up with me about documents needs prior to deadlines. I would highly recommend him!
sarahwake17@gmail.com
Apr 28, 2023
Apartment Ratings
Brandon Moss has been helping me get into my new apartment here at Cortland and has GREAT customer service! He is very kind and has helped me every step of the way, he is very thorough and is great with following up with me about documents needs prior to deadlines. I would highly recommend him!
Sarah Wakefield
Apr 28, 2023
Cortland West Plano ( Lincoln) management is doing a great work to keep the community clean and green. They are coming up with good ideas in the park which is really useful for kids. They are also doing great work on keeping the LED lights on especially in the nights. They are also renovated lot of apartments to look pretty and still some in progress. Great work by Cortland in West Plano team. Keep it up.
pullanaik sugali
Apr 28, 2023
There is pretty landscaping and I like my apartment, but community events actually make this feel like a home. The easter egg hunt and earth day plants were super cute! Recommend.
Apr 27, 2023
Apartments.com
I love that they gave away seed packets and plants for Earth Day - so fun and thoughtful!
Meghan H
Apr 27, 2023
Sus instalaciones mantienen en perfecto estado, Supero mis expectativas
Apr 27, 2023
Apartments.com
We are so glad that Emily was assigned to work with us. Emily helped us from first visit till the move-in and was extremely courteous and helpful throughout the process. She knows the typical problem a new to USA family faces and provided us with great service
Makarand Bhalekar
Apr 26, 2023
I really enjoy the tour I had at Courtland West Plano. The staff was super friendly, each and everyone of them. In specifically Mrs. Giselle Diaz, which helped so much with more information I had. Thank you again!
Kevin Cuartas
Apr 26, 2023
Excelentes instalaciones y el personal muy amable.
Alvarez Mtz
Apr 26, 2023
I worked with Emily and she was absolutely amazing. Understood and addressed any concerns I had and very communicative. I suggest everyone talk to her!
Dj Raymond
Apr 26, 2023
Visited this property because I am considering moving and I was very pleased with my experience. Brandon’s customer service was phenomenal, he was so helpful and answered all of my questions thoroughly!
Apr 26, 2023
Apartments.com
Visited this property because I am considering moving and I was very pleased with my experience. Brandon’s customer service was phenomenal, he was so helpful and answered all of my questions thoroughly!
Anonymous
Apr 25, 2023
Apartment Ratings
Beautiful park and little village feel. Lots of nature and wildlife here. I have a bird feeder set up on my patio and it’s very pleasant. The trees are mature and very cozy.
Sandy Squarles
Apr 25, 2023
Always a great staff at Cortland West Plano, and that is mainly due to the management knowing how to take care of their employees. Once they are taken care of, the employees are able to take great care of their residents. I would always recommend giving it a look! The soccer field is a plus as well!
Timothy James
Apr 25, 2023
Love the green spaces here, love the huge park and upgrades. Love all the trees and sense of community. There’s always people out and about. Always clean. The staff is super nice and fast to help. Really nice events. I love they gave out succulents and veggie seeds for us to plant for earth day. Overall highly recommend this place. It only keeps getting better!
Anonymous
Apr 25, 2023
Apartment Ratings
Great staff and great park. Lots of friendly neighbors and new friends made. Temporary or not this is home and I am happy here. Service men are kind and fast. Very good.
Raj Kumar
Apr 25, 2023
I absolutely loved the community and the service. Anthony Hunter, the employee who assisted me, was extremely reliable, easy to talk to and offered me lots of helpful information that truly made this visit worthwhile.
Amaree R
Apr 25, 2023
The leasing agent Brandon did an amazing job showing me around the community. He was knowledgeable about the pricing and floor plans. Brandon took the time out to follow up with me the next day and offered additional information. I definitely recommend this place.
Anonymous
Apr 25, 2023
Apartment Ratings
I would like to appreciate Anthony Hunter for all his assistance in getting the new apartment. He is very responsive in addressing all the queries and very helpful. Keep up the excellent work! Thank you!
Vivek D
Apr 25, 2023
The leasing agent Brandon did an amazing job showing me around the community. He was knowledgeable about the pricing and floor plans with great customer service.
Vonna Von
Apr 25, 2023
Toured here and see the potential and direction the new management is taking. I’m looking to put my uncle in a place near my parents, but not yet ready for him to be in a senior property. There’s a 55+ next door so I think I can get him here for now then easy shift him next door when the time comes. Lovely outside spaces here for him to enjoy. ————— Drove back through here and WOW! It’s gotten even better. Coming back to look for myself when my lease is up.
******
Apr 25, 2023
Brandon assisted me through out the entire process. Brandon also replied promptly when contacted. I definitely appreciate this!
Chasity Metcalf
Apr 24, 2023
The team has been really helpful. Started my interaction with Anahi Luna and she’s been amazingly helpful. Guided at every step of the process till I signed up. Post sign up, it was Brandon Moss who’s been really helpful all the way, with getting all the artifacts in place and ensuing that my move in was seamless and comfortable. Thank You Anahi and Brandon. Thank You Team Cortland. Hope to make this community my home till I’m around here in Plano.
Parthasarathi Nag
Apr 24, 2023
EMILY JACKSON WAS THE BEST!!! My fiancé and I looked around for our very first apartment together, out of about 6 different apartment complexes we looked around in the area, these were the nicest AND Emily was VERY helpful, and was not bothered by how many questions we had. She was very nice and you can tell she loves her job
cesar tovar
Apr 24, 2023
Emily went above and beyond to show us around multiple homes and was sweet and patient with our endless questions! Thanks so much!!
Magali Verduzco
Apr 22, 2023
Best place to stay & best management specially Anthony Hunter to support whenever needed
Tushar Killedar
Apr 22, 2023
Nice place to be here. Brandon Moss has helped me a lot during my initial set up. He is always ready to help. Thank you. Much appreciated. Pleasure meetibg you
sindhe mohan
Apr 22, 2023
Karwan is the best! He has come out and fixed multiple issues for me is always very timely, friendly & knowledgable. He solved an outlet issue in about 5 minutes that took numerous guys over 8 trips to try to resolve. This guys is really the best!
Anonymous
Apr 20, 2023
Apartment Ratings
The office people are nice. The apartment is well done and new. The park is very good. Walking trails and seating. Close to shops. Maintenance fast. Looking forward to the gym. I like the neighborhood. Update. 3 months in and I am very happy. More improvements added and good people.
R Kumar
Apr 19, 2023
I’m new to the area and have visited several apartment homes over the past few weeks. My experience with Anthony at Cortland West Plano was one of the best! He’s very professional and knowledgeable. I highly recommend these beautiful apartments.
K Bradley
Apr 18, 2023
Wonderful experience so far in terms on onboarding , signing the lease .. thanks to Brandon for his amazing support ..looking forward to moving in in next few days
Vijay Kumar
Apr 13, 2023
The service is top notch! My consultant, Anthony Hunter was phenomenal with assisting me and my mother.
Sidney “Syderny” Lyght
Apr 12, 2023
Mi really appreciate all the upgrades around the community. Since cortland took over it’s been nothing but good stuff happening. Love the green areas and new soccer field. Lots of nice neighbors. The pools are very nice and I enjoy living here.
Anonymous
Apr 11, 2023
Apartment Ratings
Both the office staff and maintenance are some of the best I’ve came across, the property itself is a hidden gem. Quite, clean and well maintained.
Jacob Huffman
Apr 11, 2023
Anthony was extremely helpful in answering all my questions about Cortland West apartments. He was knowledgeable about pricing, amenities, and lease terms. I highly recommend checking out Cortland West for its well-maintained grounds, numerous amenities, and great location. Overall, a great experience with excellent customer service.
Dajah Ejiasi
Apr 10, 2023
Brandon has helped me in checking my mailbox for an important document.He has been alot helpful
Ayush Srivastava
Apr 1, 2023
Right from tour till keys handover everything went smooth. Team is so professional and prompt in attending calls or returning calls. Even application portal is user friendly and easy to complete all steps. Apartment is totally renowned and feels like luxury comfort.
pkfannovato@gmail.com
Mar 31, 2023
Apartment Ratings
Pure professional team and helped me with all process very smoothly starting from Tour till the keys handover. Main good thing is they are very prompt in attending calls and returning back incase missed.
Teja Kollala
Mar 31, 2023
Brandon Moss was very helpful and attentive
Lane Loveless
Mar 31, 2023
Brandon Moss was very helpful thank for your your hard work
Kristian Lewis
Mar 31, 2023
Torres is awesome for any repairs
Basant Thapa
Mar 31, 2023
I’m relocating to Dallas and Brandon helped me with a virtual tour as well as information about the neighborhood and schools! As someone that relocated there as well, he is very informative about what to expect.
Paris Cagley
Mar 30, 2023
Excellent service provided Mr. Ambioris Torres and Kelvin. Thanks
Rathinakumar Natarajan
Mar 30, 2023
Ambioris did a good job fixing my ceiling fan
Sandrasolit
Mar 30, 2023
George sprayed our place excellently. Ambioris helped us unclog our sink and was a great help.
FroZeN
Mar 30, 2023
Lauren and Jose are the absolutely the best. They were super helpful with helping me find my new home after my big move to Dallas! The apartment complex is always so clean and I can always expect a smile from Ray while walking nina my dog to the dog park!
Mg Garcia
Mar 29, 2023
I love living there, the office is amazing and if there is any problem in my apartment the Maintance staff is there to resolve my issue.
Reyes Chavarria
Mar 27, 2023
Maintenance folks are really good. Ambioris helped me getting things fast and accurate. Thanks for your support.
Nitin Misra
Mar 27, 2023
Recently raised a service request, and it was resolved quickly and as expected!Ambioris torres from Cortland did a pretty good job to resolve it! Appreciate it!
Abhishek Sinha
Mar 27, 2023
Great place to live close to legacy hall, stonebriar mall, lots of shops restaurants and easy access tto12 and the North Dallas tollway.
ROBERT MANGINELLI
Mar 27, 2023
Nice to see lots of good improvements happening on the property!
Brian Kosowick
Mar 27, 2023
Thank you for quick service Ambioris Torres.. you are awesome.
sanjay velekar
Mar 27, 2023
Ambioris Torres provided excellent support in fixing the issue. Thankful to him and Cortland team.
Vijaykumarreddy Palla
Mar 27, 2023
Karwan and kelvin fixed the service request, very friendly and helpful. Thanks for fixing the disposal
Kalyan Ablider
Mar 27, 2023
The service team it’s great, specially Kelvin for helping with service request.
Daniela Trompetero
Mar 26, 2023
I called the office to get help with a situation I was dealing with. I spoke to Brandon Moss, and he was extremely helpful. He showed empathy for my situation, and he immediately provided assistance to help resolve my concerns. He even followed up with me the next day to see how things were going. I’m thankful that he’s a part of the Cortland West community team .
Anonymous
Mar 24, 2023
Apartment Ratings
We came from another cortland and Brandon M showed us the apt and he was so helpful and polite. He followed up with us in everything and answered all of the questions we had. Excited to live the new experience here.
AmeE .L
Mar 24, 2023
LBrandon was very helpful. I was interested in moving to the area and I spoke with him and he was very knowledgeable. Ultimately, I renewed where I was but will keep this property in mind. I highly suggest you ask for him if you’re searching for a beautiful home in that area.
Anonymous
Mar 23, 2023
Apartment Ratings
Yesterday I called the office to get help with a situation I was dealing with. I spoke to Brandon M., and he was extremely helpful. He showed empathy for my situation, and he immediately provided assistance, and helped resolve my concerns.
Tamara
Mar 23, 2023
Anthony was absolutely a pleasure! He was very informational and helped a lot. Great experience.
Latavia Johnson
Mar 18, 2023
We had a great tour of the apartment with Brandon, who was polite, friendly and answered all our questions. Our experience was excellent, and we believe that Cortalnd West plano would be a fantastic place to live
Ramasamy Shanmuganathan
Mar 16, 2023
Brandon is amazing at what he does. From leasing to moving in and a few minor service request, Brandon was available, knowledgeable and provided exceptional customer service. This was certainly the best leasing experience I’ve had. Thanks, Brandon!
Crystal
Mar 15, 2023
The management was different when I moved in and I’ve been seen how the new management has gotten everything better they are really working hard.
Maria
Mar 11, 2023
Brandon was very knowle dgeable. We had a great experience touring the property.
Jesse Williams
Mar 11, 2023
Antony Hunter -Excellent Job in reception for new leasing and great service. Great receiving with good attitude and patience. Thank you Antony for everything!
Praveen Nukasani
Mar 10, 2023
Maintenance staff is very good. Very prompt in acting on maintenance requests. Really appreciate the efforts put in by maintenance persons Kelvin and Ambioris in fixing all AC maintenance issues today on a very short notice.
Abhishek Singhal
Mar 10, 2023
Ambioris Torres was very helpful friendly. He redid the wiring of my closet lights and also repaired my blinds. He was also very patient with me moving my stuff around so that he had more room to work. He deserves the 5/5 stars!
Sarah Wilson
Mar 9, 2023
Brandon Was really good to help me today with me leasing options. Thanks so much
samuel raja
Mar 4, 2023
Anthony - we had tour with him today. It was wonderful experience of the community tour. Thanks much for the hospitality.
venkata anil kumar nilisetty
Mar 4, 2023
Patient and answered all our questions,Thanks Anthony
Mallikarjuna Thota
Mar 4, 2023
I toured with Brandon a few days ago and he and the entire staff are so kind and genuine. I am pleased to say that I will be moving in on 7 March and I am so excited about making Cortland with my new home. Carolyn Torres Best experience I have had.
Carolyn Walker
Mar 1, 2023
The Maintenance was really good.
Sneha S
Mar 1, 2023
Great experience with Brandon and his hospitality
Vasanth P
Feb 28, 2023
Ambioris Torres
Raj M
Feb 28, 2023
Thank you Ambriotis
Sreenivas ks
Feb 28, 2023
I toured with Brandon Moss, he was very kind, and honest. he was up to mark and provided excellent customer service with regular follow-ups with lots and lots of patience. The apartments are fully upgraded and very spacious. The community is also very quiet and well-kept.
ragamounika mv
Feb 28, 2023
Kelvin is quick fixing the issue and knowledgeable.
Balaji Balasubramanian
Feb 28, 2023
Kelvin did a good job with the work order. He was very kind and helpful.
Puneet Kumar
Feb 28, 2023
It's was great experience finding a home. Thank you Brandon
Jeetendar Thakurani
Feb 24, 2023
Brandon was extremely detailed with information about the complex and helpful.
Greneka Williams
Feb 17, 2023
The customer service here is awesome. We toured with Brandon and he was really informative, very kind , honest. I stay in a sister property right now and will definitely be considering moving here. The apartments are fully upgraded and very spacious. If you’re looking into touring or considering moving here please give it a shoot. The community is also very quiet and well kept.
Tiara Rose
Feb 17, 2023
looking for possible future area, Brandon was very helpful with showing the layouts of Cortland & answering questions.
fritzie leao
Feb 17, 2023
Visited this property because I am considering moving and I was very pleased with my experience. Brandon’s customer service was phenomenal, he was so helpful and answered all of my questions thoroughly!
Breanna Crittenden
Feb 16, 2023
The office people are nice. The apartment is well done and new. The park is very good. Walking trails and seating. Close to shops. Maintenance fast. Looking forward to the gym. I like the neighborhood.
Feb 13, 2023
Apartments.com
Brandon was very helpful. I was interested in moving to the area and I spoke with him and he was very knowledgeable. Ultimately, I renewed where I was but will keep this property in mind. I highly suggest you ask for him if you’re searching for a beautiful home in that area.
Sahar Rouhnavaz
Feb 11, 2023
Brandon provided exceptional customer service. He was kind and extremely knowledgeable.
Carlotta Williamson
Feb 11, 2023
Went in on a whim to look at an apartment and Brandon was awesome! He to the time to really listen to what I was looking for and we found something that looks great.
Desiree Paul
Feb 11, 2023
Brandon Moss was a pleasure to speak with, he was very knowledgeable of the Cortland West Plano. Although this was not the property for me Brandon assist me other properties within his company that would better fit my needs. I was very grateful for his help and loved the experience that I had with Brandon I decided to tour some of the properties he suggested. Thanks Brandon!!!!!!
Larissa Peterson
Feb 11, 2023
Kelvin is a good technician who has resolved my service request on time, good in nature and helpful person.
Nikunj Ranpura
Feb 7, 2023
Placed work request overnight and by lunch Erick my super hero maintenance man to the rescue. He got shelves, closet, and lights fixed fast. He also asked if anything else. It’s always nice that he and staff take great care of us. Erick to the rescue!
Selma Harwell
Feb 7, 2023
My family member that lives here really seems to enjoy the experience. Lovely amenities and a beautiful surrounding area.
Bernard Gorham II
Jan 26, 2023
Great location and lovely park, new renovations and great layouts with good space. Very happy with my choice to move here.
Jan 26, 2023
Apartments.com
I’ve lived here for a few years now and was ready to move out in 2021. My maintenance wasn’t being fixed and my home needed updates. Nothing worked right and no one seemed to care. I’m glad I stayed. Cortland came in and made so many improvements! I moved to a renovated home and it’s a completely new world! We finally have pools, the place is clean now! It looks so much better but more importantly things work! And if I need help, they fix it! I’m really glad I stayed now. I love my home. I love the staff. I love the changes. They said they’re updating the park next and I can’t wait to have my nephew over now! I’m proud of where I live now and not embarrassed to have company. Yeah the rent went up. But it’s worth it! Same prices I was seeing other places but I have a garage too. It’s a great place. Recommend.
Jan 26, 2023
Apartments.com
Wonderful work done by Erick Marteniz.
Rishi kapoor
Jan 4, 2023
This community is good. I lived here during 2019. Only difficulty I had in this community is finding a parking for your car ! And it was called Lincoln during the time and now it’s Cortland West Plano.
Veeraraj Selvaraj
Dec 29, 2022
Karwan Great service by him for checking the Fire Alarm and AC duct cleaning, thank you for your help
Vivek B
Dec 19, 2022
Eric Matinez has done a geat job replaced our faulty ac unit working overnight. Responded to emergency maintenance request immediately after 10pm and jumped into action and fixed very technically complex problem all alone by himself. He has also voluntarily replaced our air filters as well. Very dedicated and thorough professional. Liked his work very much. Best!!
Giri Babu
Dec 17, 2022
The best Team ever Adam is amazing
Anshuman Misri
Dec 16, 2022
I moved here in 2018. Seen three different managements taking care of this community. The moment Cortland mgmt. owned this property they have started re-designing the entire community. Upgrading all vacated apartments. They maintain the community clean. Service is excellent. Had good memories here. My special thanks to Lauren Brown who helped with smooth transition.
ajay kumar
Dec 15, 2022
Erick martinez & Esau Dimas both have done great services today at my apartment by fixing with new items. I am very happy their maintain services today.
K.V Samba siva rao
Dec 13, 2022
Erick martinez
S Kondeti
Dec 13, 2022
We recently moved into Cortland community, and I am so glad with our new home. Kayla, Lauren and the entire team is super friendly and highly responsive.
prasanna venkatesan
Dec 10, 2022
Been here since before Cortland and I’ve got to say the changes are impressive. The place is now clean and well kept. They have events for us. Rents have gone up but they match other complexes next door that aren’t being improved. I’m very happy with my home here. Cortland has been very good for us.
Anonymous
Dec 9, 2022
Apartment Ratings
Giselle has very helpful whenever I needed directions or if I had doubts about Cortland West Plano. Besides the property being beautiful Giselle always had a personality that lighten up my day, thank you so much for everything.🙏
Kevin Cuartas
Dec 9, 2022
I want to thank Cortland West Plano for having such an amazing employees like kayla and Erick. Kayla took ownership to help me get the best maintenance person at Cortland West Plan Erick M. to fix the issues below. Erick M. came down asap when informed about what happened below. He got up in attic cleaned out a/c unit which is about year old. They are amazing at making sure everything works perfect. Erick then connected the vent. He also took extra steps to make sure all vent coils were secure. He then checked it to make sure nothing is coming out of them but air. Erick stopped by the next day to make sure I knew exactly what was done. To make sure everything was okay. He also stopped by several days later. He knew how concerned I had been. He wanted to make sure everything was okay and no more issues. I trust him and know if he is doing the work it will always be done correct and completely. Below is what had happened: Got up this morning to see what looked like ashes coming out of air vents. Cleaned it up.
Journey P
Dec 9, 2022
Service requests are resolved immediately Especially Eric is very good in fixing those
Sailaja Gp
Dec 9, 2022
The Maintenance team is led by Kawan. Everyone on his staff is excellent. Eric fixed a few things and was extremely nice and courteous. Kawan and Eric are excellent reminders that kindness always works out the best. I love my apartment, the management team, maintenance team. Best, Laura S
Laura Seipel
Dec 8, 2022
Torres has attended to the service request I raised for Sink drain and window insulation. He is extremely proficient and resolved them effectively. Thank you Torres!!
Shreyansh Karthikeya
Dec 8, 2022
Thanks Esau for your quick fix on my work order. It was tricky fix but you did a great job 👍
Shivendra Singh
Dec 7, 2022
Karwan Luis replaced the dryer as soon as possible and was very helpful and responsive. Thank you!
Sunil Gregory
Dec 6, 2022
Erick Martinez in maintenance did very good job. Keep the good work up!
Rinku T
Dec 6, 2022
Karwan is super friendly and expert in what he does. Fixed electricity problem, windows very quickly once took the job. Thankhim for the help.
saurabh kulshrestha
Dec 5, 2022
Am really satisfied with maintenance support team member Luis Fucnente. Really appreciate his support and expertise.
Manikandan Santhanam
Dec 5, 2022
Thanks Kelvin for fixing the heater issue
Ramkiran H
Dec 5, 2022
Karwan and kelvin changed water heater quickly and resolved issue in quick time. Appreciated much
havish g
Dec 2, 2022
I want to thank Mike who works in the maintenance in Licoln and town square and he is very professional person who always take care diligently the maintenance issues of the residence and he is more friendly towards the residents and in one word Mike is gem of a person.
RAVI KUMAR REDDY
Dec 2, 2022
Karwan & Torrest - we had a nice experience working on heaterbissues.fixed it really fast.thanks
Harish P
Dec 1, 2022
Karwan & Torrest - they are very good at fixing the heater issues.fixed it really fast.thanks
Harish P
Dec 1, 2022
Torres is great with fixing the issues on timely manner.
Ilamaran Mahendran
Dec 1, 2022
I have opened a request for my appartment, within 1 hour Erick Martinez at my home to fix the issue. It is freezing cold outside and he never mind to come over and fix the problem. Erick, is very nice person and very professional. He handles the problem very clean and neatly. I never had to reopen or create another request when he works on the problem. Happy Holidays2022🎂💐 #X-Mas#NewYear2023
pullanaik sugali
Dec 1, 2022
I would like to thank Erick Martinez for his exceptional job in looking into maintenance requests and fixing them well quickly. He is very professional! Another great ability is he listens the concerns very patiently and tries to address the issues with possible solutions.
RAMCHANDER JAKKULA
Nov 30, 2022
Very nice service , Eric was quick and efficient.
Corpus Usa
Nov 30, 2022
Karan did a pretty good job in fixing the heater.
ash ash
Nov 29, 2022
The apartments are perfect, complete, super clean and with an unbeatable location. The magnificent owners are great and very attentive hosts, they advise you in detail and always available by phone to answer any questions you may have.
Luis Quero
Nov 29, 2022
Nice community and good staff. Very prompt in acting on maintenance requests. Really appreciate the efforts put in by maintenance person Erick Martinez in fixing all plumbing issues today on a very short notice.
Abhishek Singhal
Nov 29, 2022
a property with plenty of green areas, very comfortable apartments, everything very clean. also very nice staff and very efficient maintenance service.
Valery CorchueloDiaz
Nov 29, 2022
It is a very pleasant community, its employees are very good...
Aircom Filed Test
Nov 29, 2022
Great apartments i really love how they handle their guest
Javier Montoya
Nov 29, 2022
Very good support from maintenance support guy - Erick Martinez
Durgesh Kumar
Nov 29, 2022
Erick Martinez is good at his work. He is patient and got the job done swiftly. Thanks!
Christina Y. C
Nov 29, 2022
Excelente atención del personal de la oficina, los apartamentos muy cómodos y bonitos, el servicio de mantenimiento a tiempo y muy amables , recomiendo este lugar para vivir .
Marjorie Duran
Nov 29, 2022
Esau did a very good job in wall mounting the TV.
punit arora
Nov 29, 2022
it is a very nice place
Giselle Diaz Castillo
Nov 29, 2022
Good and clean place
Luis Fuentes
Nov 29, 2022
Thanks a lot Kelvin for taking care of the service request. Really appreciate your thoroughness and attention for details.
Nagendra Prasad NG
Nov 29, 2022
Very prompt and effective service !! Thank you for same
Gita Shinde
Nov 29, 2022
Torres is good worker he helpful a appreciate
Ambiori Peralta
Nov 29, 2022
Erick Martinez came to my home and did an excellent job on my service request! He is very good in resolving the issue and also follow up to check if we still need any further assistance. I am really happy with his Service.
alasrinivasps@gmail.com
Nov 29, 2022
Apartment Ratings
Karwan is very helpful in fixing my plumbing issues. Thank you very much.
Mahadevan G
Nov 28, 2022
Awesome service for my work order did by Erick Martinez . Thanks a lot .
amz 2021
Nov 25, 2022
Erick Martinez is very friendly and efficient
Abdul Aneesh Shaik
Nov 23, 2022
Eric Martinez is an amazing guy. He came and saved my apartment from flooding. He came to my apartment really fast on a Saturday night for my emergency. He fixed my water heater and gave me tips on how to turn it off and to always turn off the circuit breaker. He replaced the whole water heater and now I have a new one and it works perfectly. Thank you again Eric for everything.
Aldwin Verzosa
Nov 22, 2022
Erik Martinez is so helpful in resolving my service request. He is so kind wish him do continue the good work :) Thank you Erik and team for the quick response
Tamilarasan S
Nov 19, 2022
Amazing staff and wonderful to work with. Love all the Cortland properties. Always very professional and they care. Konnie Losey
Konnie Losey
Nov 18, 2022
Many Thanks, @Kelvin Sanchez. We live in Cortland West Plano for about an year now. Recently, we had an issue with a leaking tap in the Kitchen. The management acted as soon as we raised the request. Kelvin, the Maintenance Technican at Cortland West Plano was able to identify the cause and fixed the leaking tap at an earliest time. We appreciate the great team work and Kelvin's commitment in solving the resident's issues with care.
Madhu Bala
Nov 18, 2022
I love all of the new upgrades to the community! 10/10 recommend!
Jacob Crockett
Nov 17, 2022
Cortland is putting a lot of effort into making our community better. The park and green spaces are so nice now. The new homes are very fancy and I can't wait to move into one. The new staff is very kind and host a lot of great events for us. I enjoy the community and my kids love it. Great schools and location is good.
Anonymous
Nov 15, 2022
Apartment Ratings
Kelvin did a great job in resolving heater issue. Thank you.
Ramakrishna Boppana
Nov 15, 2022
Kelvin, thank you for the great job and help
Shivaji Chavan
Nov 15, 2022
Kelvin works well and ensuring his work is accurate
Mathumathi Sankaran
Nov 9, 2022
I'm changing my review from 1 star to 4. Since changing to Courtland Community. The staff is really responsive. The maintenance team is quick, very friendly, and helpful. Landscape is better, along with trash pick around the community. Quite a change from 9 months ago on original post.
Eric Church
Nov 5, 2022
Karwan fixed all my work orders , thanks for kind help
reshma reddy
Oct 31, 2022
Karwan fixed my dryer and thanks for kind help and resolving on time
Jagadeesh Reddy
Oct 31, 2022
Karwan fixed the heater quickly and was very helpful. I got the service on the same day as my complaint. Thanks.
Shrikrishna Hegde
Oct 30, 2022
Karwan has foiled the plumbing issue, he has changed the vallue for kitchen sink. We are new move in here. He is so helpful. Thank you
Jeevitha Rajeshkumar
Oct 29, 2022
Karwan is helped me to fix camera setup for my house and I am newly moved in
Rajeshkumar Mani
Oct 29, 2022
Karwan fixed the heater and also changes the air filter. Thank you for the quick response!
Ramana UV
Oct 29, 2022
I recently moved in to Cortland West Plano and it was a great move-in experience. Tyler Masaichy helped me during my leasing process and he was super helpful & very responsive. Whenever I reached out to the leasing office, all the office staff were very friendly.
Palani Jayabal
Oct 29, 2022
Karwan helped with electrical fault. He responded at midnight and came came early morning to replaced the faulty items. He did a wonderful job.
shah alam
Oct 28, 2022
Super excited about moving in coming up in March! Such a beautiful community! Update! I wish I could give another 5 stars! My living experience has been perfect. Everything from the leasing team to the maintenance crew! Shout out to George for getting pest control taken care of! Another update! Thanks Karwan for coming out late last night to look at our leaky hot water heater. He also came back out today to install a new one! Great service as usual
Ragen Broom
Oct 26, 2022
Mike Vollmar completed my maintenance request, he did very good job. I am very much satisfied for resolving my reported issues quickly with 100% completion 👍👍👍 Got quick response from Cortland maintenance team for heater thermostat not working, Kelvin really did awesome job in resolving the issue. Truly appreciate and thank you very much Kelvin 🙏🏻🙏🏻🙏🏻
gummy_gamer3
Oct 21, 2022
Kelvin and luis did a good job with my work orders, really nice and professional
Ram Ghadiyaram
Oct 20, 2022
Expensive but worth it if you like living in a community full of Indians. Recent cases of burglaries but no cameras or steps taken to prevent.
kula sekhar
Oct 18, 2022
Excellent support and work by the maintenance team. This is related to my service request 15351-1. Both Kelvin Sanchez and Esau did excellent work and made sure the problem is solved. They did also try all various options too. Also appreciate the management team as well for their overall efforts in ensuring the community remains green and clean with all the various upgrades.
Shekhar Bhalani
Oct 18, 2022
Karwan is good he did all my service requests, thank you
Lamine Mouatsi
Oct 12, 2022
Kevin did a great job fixing my dishwasher he is a responsible person and very kind person. 100% recommended
Mario Garcia
Oct 10, 2022
Had a minor kitchen emergency today when 2 shelves down crashing. Mike V from cotrland maintenance team came for the help promptly (within 2 hours and help fix the 2 shelves in need and also checked all the other shelves to avoid a possible future mishap !!!
Satinder Singh
Oct 10, 2022
Mike Vollmar completed my maintenance request, he did very good job. I am very much satisfied for resolving my reported issues quickly with 100% completion 👍👍👍
gummy_gamer3
Oct 10, 2022
I am so happy to call Cortland West Plano my home! Working with Adam has been the absolute best experience I have had during a move. Adam has been beyond kind, communicative, and thorough. I genuinely appreciate Adam's attention to detail and willingness to take the time to answer any questions. You can tell when someone is passionate about what they do, and it is evident that Adam takes pride in his work, which helped make me all the more excited to live here. Adam, as well as the other staff at Cortland West Plano, always greet me with a smile, which helps create a sense of community. The apartment is beautiful, spacious, and equipped with all the essentials. I highly recommend Cortland West Plano!
Skylar Brennan
Oct 10, 2022
Move in was smooth and move in service requests were resolved ASAP. Thanks to Tyler M and Mike V throughout the process.
HARIKRISHNA C
Oct 7, 2022
Kelvin did an excellent job fixing my microwave, bathroom tap, lights. Appreciate his support and service
Sree Lalitha
Oct 7, 2022
Kelvin it’s friendly and professional
Miguel Beltran Gro
Oct 5, 2022
Kelvin fixed my ac
Juan David Ramirez Muñoz
Oct 5, 2022
Kelvin did good
Jose Londoño Garcia
Oct 5, 2022
Kelvin - thanks for the prompt response for resolving my service request
Amit Salekar
Oct 3, 2022
Kelvin didi good job. Thanks
pooja khare
Oct 1, 2022
Erick is a great resource . His service is excellent . He do the job perfectly. He did the great plumbing for us .
Sunita Sethi
Sep 30, 2022
Kelvin
Anil Gupta
Sep 30, 2022
Kelvin did great fixing my ac
oswaldo ortega C
Sep 30, 2022
Good job Done by Kelvin
Kushagra Gupta
Sep 30, 2022
Karwan helped me with my AC. Great help in the community.
Subhash R
Sep 30, 2022
Kelvin - was quick to respond and helpful.
Pavan kumar
Sep 30, 2022
Erick Martinez is good technician. Really helpful
Faizal Riyan
Sep 29, 2022
Kelvin came to my home and did an excellent job on my service request!
Ruben Lopez
Sep 29, 2022
Erick martinez is doing a wonderful job. Really appreciate
Arshiya Khan
Sep 29, 2022
Kelvin did a good job fixing my ceiling fan and also fixing the overflowing of water from the toilet tank
Elvis Trompetero
Sep 29, 2022
Kelvin provided fix for kitchen and water leakages thanks for the service
Ramprasad Ravula
Sep 29, 2022
Kelvin is very good at work.. he fixed all the things like lights and fans.. thank you so much…
Hima’s Studio Crazy
Sep 29, 2022
Kelvin did the work the very quickly and satisfactorily. Good team Cortland has got!
nidhi godha
Sep 29, 2022
Maintenance is good.. Eric is doing a great job with maintenance. So friendly and polite
Abinaya Jayakumar
Sep 27, 2022
I like the community and service are good.I got help from Kelvin and installed TV wall mount very nice.He Is very nice and good helping nature person.
lakshmana prasad
Sep 27, 2022
We have been having a leak in the bathroom roof because of old plumbing in newly renovated apartment. Erick Martinez looked it the issue and resolved it right-away by replacing the old parts with new ones. He cleaned my apartment and made sure everything was in place. Really appreciate the Erick's effort in making sure the residents are having a good, safe and clean place to live-in.
gayathri chiruvella
Sep 27, 2022
George took care of the pest control task. He was really good. Kalvin took care of the fixes in the bathroom and kitchen. Have given us a few tips on maintenance.
Maria Gracia H
Sep 27, 2022
There is lock issue, it’s slipping every time. Now this issue is permanently resolved by - Erick
Sadasiva Reddy
Sep 26, 2022
Kelvin Sanchez A/C maintenance technician attended our apartment cortland west Plano 3024 regarding noise created by fan in first floor. His service was very good. He continuously monitored 3 days again any noise coming from a/c fan. His character & approach was very good. He talks nicely. He is very good person both personally & technically very strong.
Selvaraj LR
Sep 26, 2022
Karwan fixed the plumbing and fan issues. He was excellent and very helpful. He was also patient in explaining what went wrong and how to prevent recurrence
divya shiny
Sep 26, 2022
Kelvin he did a great job . It was an Ac leak but he did awesome job by fixing everything precise.
Shwetha Mahesh
Sep 26, 2022
Karat fixed the ac and thanks for doing it for us. It is working now
Ashutosh Pandey
Sep 26, 2022
I had a kitchen faucet leak and kelvin took care of it fast.
Stefany Materano
Sep 25, 2022
A 10 star shout out to Mike. Had a 3rd leak from a newly installed air conditioning unit. He took care of it, cleaned everything. He goes above and beyond fixing, he solves the issues. Thank you Mike for your courteous and generous spirit.
Irene Vega
Sep 25, 2022
Kelvin fixed my plumbing issue and outlet issue
Gabriela Trompetero
Sep 24, 2022
We recently moved in into this community..I appreciate Lease consultant MS. Ragen Broom ,she was quick and helpful to explain and complete the lease official formalities on time..overall we like this community.
Naresh Bhabat
Sep 24, 2022
Karwan replaced water heater with help of Erick and Luis. Thank you for your immediate attention and help.
Ganesan M
Sep 23, 2022
I am sharing this review years two year of residency and lived under old and new management. New management is really very good and putting lot of effort on improvement .Now service turnaround is really very quick . Most recently interacted with Eric Martinez for my closet issues and he was really quick handy and professional as well , I really appreciate it In fact in last six month I interacted with several ground maintenance staff and everyone was nice and welcoming
Ashwini Kumar Singh
Sep 22, 2022
I have a service request. Erick Martinez have assigned to work on that request. He is really good at plumbing work. Thanks.
Muthukumar A
Sep 22, 2022
Karwan had done good job with plumbing. He got the machine to unclog the sink drain and fix the issue in 1 hr after reporting the complaint. Kelvin helped in fixing the doors that were not aligned and leaning.. this is second time I am complaining about the same issue.. kelvin came with good solution to fix the problem.
Srinath Mamidala
Sep 22, 2022
Erick helped me with work orders and did a wonderful job.
shah alam
Sep 22, 2022
Kelivin did awesome job to take care of issues esau fix the toilet problem
manoj g
Sep 22, 2022
I had frequent refrigerator repairs due to motor issue ! I informed the management and they sent Eric Martinez ! He came and told me to clear the freezer and also ice which is blocking the fan to rotate . I did cleaned but he wasn’t available until 3 days to come and check .When he came later for check up, he came to know its motor issue and not just the fan . He put another fan which worked temporarily and again the refrigerator stopped working ! They responded after 5 days and changed the motor ! But now , he was given permission to allocate new refrigerator to resident who is in need of and he recommended mine . So got a new refrigerator in place . Thanks to Erick Martinez and Luis Fuentes for doing great job !
Kavitha Oleti
Sep 22, 2022
Erick Martinez was super helpful with accommodating my needs for move in. He came to fix my door on the first day and he came back the very next day to make sure that I was happy with the results and as well brought to my attention the other repairs he has made. Super nice and helpful
Alex Callahan
Sep 21, 2022
I had a maintenance request and Eric Martinez helped us out quickly and also got us a clean AC filter
Rohan Gawade
Sep 21, 2022
Really good management, quick to help and solve all the issues. Erick was really great and quick our issues.
Suraj
Sep 21, 2022
Overdue thank you and appreciation! Erick, Mike, Kelvin and Karwan are superior technicians! As a team ALL of my work orders and issues have been received and addressed in a prompt manner. Above and beyond has been my experience with these 4 technicians! The care and courteous manner in which they complete orders and issues shows great respect and pride for residents and property. Thank you Erick, Mike, Kelvin, and Karwan!!!
Jen
Sep 21, 2022
Great location, Frisco schools, giant park. Cortland is really putting effort into the remodel
Christine Wilkinson
Sep 21, 2022
Kelvin He is very good and friendly and resolved the issues Happy with the service
charan reddy
Sep 21, 2022
Eric is Fantastic and very nice his work is efficient
Apurwa Paropkari
Sep 21, 2022
Kevin did a good job And Erik did a good job.
Usha Prasanna Chanumolu
Sep 21, 2022
Kelvin did a good job with AC
Ramakrishna Danda
Sep 20, 2022
Karwan - Fixed A/c , quick response and resolution.. Thanks much
Yusuff Musthafa
Sep 20, 2022
Great place to live with lots of amenities. Service is great. I had a special plumbing request and Kelvin was really professional and friendly. Got the job done really efficiently and in time. Would certainly recommend.
Depen Sisodia
Sep 20, 2022
Kelvin and Erick both did great job in time
Lalitha Kumar
Sep 20, 2022
Karwan is a great resource . His service is excellent . He do the job perfectly.
Sunita Sethi
Sep 20, 2022
Karwan is the best!
Enrique Estrada
Sep 20, 2022
Erick, always is so helpful with all my maintenance requests. Also let’s me know when something I did not know can be done to make my home safer and warm and cozy! This team is fast and awesome.
Selma Harwell
Sep 20, 2022
Kevin did a good job
Usha Prasanna Chanumolu
Sep 19, 2022
Kelvin replaced all smoke detectors and as of now it is looking good. thank you so much for you help Kelvin.
Sudhakar Nalladimmu
Sep 19, 2022
Karwan was on time and fixed all the issues quickly.
Ron
Sep 18, 2022
He fixed everything so good! Karwan is awesome.
Ron F
Sep 18, 2022
Karwan did a great job. He was very friendly and did a good job fixing the a/c.
Ross Hekmat
Sep 18, 2022
Karwan gave great service!
Angelica Vela
Sep 18, 2022
Karwan had done good job with plumbing. He got the machine to unclog the sink drain and fix the issue in 1 hr after reporting the complaint.
Srinath Mamidala
Sep 18, 2022
Karwan fixed it immediately, very nice service.
shashank gupta
Sep 18, 2022
He fixed everything so good! Karwan is awesome.
Gurpal Sandeep
Sep 18, 2022
Karwan is very faster, fixed things perfectly.
Sampath Vagicharla
Sep 17, 2022
Kelvin it’s a a good technician, always fixes the issues of my home fast.
Luis Carranza
Sep 17, 2022
Karwan helped fixed the plumbing issue satisfactorily. Thanks Karwan
Vamshi Neeli
Sep 16, 2022
KARWAN I should thank Karwan for providing service , fixing Plumbing and Ac . He was very polite and got my two requests completed quickly. Next time.I would definitely want him to address my requests.again thank you appreciate it
Naja Kumar
Sep 16, 2022
Erick is so nice and make sure the problem is fixed immediately. Thank you so much!
Ram QA
Sep 16, 2022
I want to commend Erick Martinez, Karwan Ismael, and Gilder (not sure of last name) for their outstanding work in helping to resolve the leak that was coming from my roof via the dishwasher upstairs. All of these gentlemen have a great deal of integrity and were professional from the word "go". They are a credit to their industry.
Buzz Gesser
Sep 16, 2022
Karwan He’s a really good worker, he does excellent job with plumbing I always see him helping other, Also Friendly.
Geovanni Vera
Sep 16, 2022
Karwan Did a good job! Was friendly and did not waste time doing his job. I think I'll like him do other jobs for me if need be.
Ifeoma Nwosu88
Sep 16, 2022
Kelvin
Kalyani bai gugulothu
Sep 15, 2022
Resident here. Good property, close to a lot of daily commerce. There's a lot of back and forth on reviews of Courtland and a whole but I always tend to rate a place by its staff. Matinance team In particular are some hard working guys. Eric Martinez is a special shout out I'd like to give. When there's an issue he's there and fully engaged in fixing the issue that day if he can and for sure the next morning if it's a parts isssue. .
GoGo zoomer
Sep 15, 2022
Kelvin Sanchez and Karwan is very good and responsive service.
jagadeesh reddy
Sep 15, 2022
Kelvin Sanchez Done a great job in fixing dishwasher and clogged kitchen issue Mike Vollmar Done a great job in fixing stove burner
Vivek B
Sep 15, 2022
Kelvin Sanchez did the A/C filters change humbly
Vinothini K
Sep 15, 2022
Mr. Erick Martinez did a good job by fixing the AC issues.
Muthamma Karthik
Sep 15, 2022
Karwan and kelvin fixed the service request, very friendly and helpful.
Kalyan Ablider
Sep 14, 2022
Thank you for the service Erick Martinez.. very good technician fixes ceiling fan problems . But the people inside the leasing office staff we don’t have good experience. This review is only service provided by the technicians
Yalamati Seshu Kumar
Sep 14, 2022
Kelvin did a good job, service request resolved!
ramkrishna danda
Sep 14, 2022
Karwan He fixed all my issues in my apartment. Very friendly person.
Deepu Devi
Sep 14, 2022
Karwan Got excellent service in AC issues and Plumbing work as well
raghavendra maganti
Sep 14, 2022
Thank you for the service Erick Martinez.. very good technician fixes problems very easily.. But the people insinde the leasing is worst people.. this review is only service provided by the technicians
harish kumar
Sep 14, 2022
Kelvin it’s a a good technician, always fixes the issues of my home fast.
Ninel Garcia mirabal
Sep 13, 2022
Kelvin it’s a a good technician, always fixes the issues of my home fast.
luis yahir gomez carranza
Sep 13, 2022
Kelvin did and excellent job right here I am very pleased with the service. Once again he had shown he is a very trustworthy worker
Zeniff Marrero
Sep 13, 2022
Kelvin has done a great and efficient job with my A/C, he was patient, and he was happy to help. It was fixed 30 minutes after putting the service request.
Kimberly Carranza
Sep 13, 2022
Kelvin helped a lot to fix my apartment my issues. Addresses immediately on our request.
NARASIMHA SRIRANGAM
Sep 13, 2022
Kelvin - He really helped us in our Ac service and Sink cleaning ..we are really happy with his service .
reema r
Sep 13, 2022
Erick M and Luis Fuentes did a great job by fixing the Water heater. Thanks to them for the quick and efficient fix.
Surya Pamidipati
Sep 13, 2022
Kelvin Sanchez is so great in attending the work orders promptly. He finishes the work so clean and very responsible. He is so dedicated to take quick turn around to help always. Thank you Cortland for having such a nice and great staff for resident services.
Lavanya Leburu
Sep 13, 2022
Seewan ....did a awesome job😊 Kelvin did a great job on fixing kitchen sink 😃
Indira Anandan
Sep 13, 2022
Excellent service by SEEWAN. Raise a toilet repair request, but he noticed all other issues and helped to get it fixed. Thanks to KELVIN SANCHEZ who followed up on the garage issue and fixed the problem.
gopal madepalli
Sep 13, 2022
I’m staying in this community for about 18 months. To begin with I didn’t like it because of frequent maintenance issues and on top, the maintenance team used to take weeks to fix it. Now, with the new management, most of the maintenance requests are addressed the same day. Especially, I want to thank Mr. Erick for his outstanding job with the most recent maintenance requests.
Yuvaraj D
Sep 12, 2022
Kelvin
Anil Soni
Sep 12, 2022
Very comfortable staying at the community. Especially with all the service requests. Kelvin has been doing a great job every time we request for anything in the apartment.
kotturu kalyan kumar
Sep 12, 2022
El día domingo, tuve un inconveniente con el agua del lavamanos y el señor Erick llego oportunamente y me soluciono el problema. Muchas gracias
MARIA ARRECHEA
Sep 12, 2022
Maintance is changed with new management and they are acting fast with issues now. Maitance team(Erick Martinez )is really good guy and responsed fast.
Sai Kumar
Sep 12, 2022
The technician Kelvin and team were really great and prompt in resolving the issues we raised maintenance request for.
Rahul Bharadwaj
Sep 12, 2022
Karwan - fixed immediately and faster plumbing
harikishore b
Sep 12, 2022
Erick was so awesome !! Cortland is grateful to have him as an employee. He stayed for over 3 hours to help clean out our vents. He was patient and kind and always had a smile on his face. Thank you Erick for your help!!!!
Alexandra Vega
Sep 12, 2022
Mr Karwan,Service technician has been completing all my requests with excellent job. I really appreciate his help on completing different requests
Mathidevan S
Sep 12, 2022
Erick Martinez is awesome. He fixed my ac unit when it was leaking all over my floor and was very stressful. He was courteous and understanding as this was after hours when I got home from work. He is the best maintenance worker i've encountered in my 12 yrs of living here. He fully explained why it was happening and what he did to fix it. Outstanding customer service. Not just a Mr fix it. Truly appreciated service.
Derek De Mack
Sep 9, 2022
We really appreciate Erick Martinez for attending our maintenance request within a few minutes on a Friday evening. He provided an outstanding service looking into all the aspects of our air conditioner and fixing it quickly. He is very thoughtful and kind in his service. Thank you, Erick! We have been living in this apartment for the last 3 years and we love the peaceful environment with lot of greenery and kids play areas.
Indira PP
Sep 9, 2022
Review for Erick Martinez
suman Korrapati
Sep 9, 2022
Mike is really good I really appreciate his on time response
srini Aks
Sep 9, 2022
Currently in the process of moving into the community. Overall has been a very pleasant experience and very happy with the service and responsiveness. The renovated apartments look great, look forward to living here. Special shout-out to Ragen has been super helpful and guided me through the process.
Sridhara Sudharsan Sundararaman
Sep 9, 2022
Mike is awesome with customer service and efficiency. He really helped to fix my AC issues in time. Thanks, Mike, for all your help...
Anil Kumar
Sep 8, 2022
Mike has done very good service request
nikhila singireddy
Sep 8, 2022
A big shout out, 10 stars, to maintenence crew Karwan. He worked diligently, for 3 hours, clearing out the dryer vent pipe. His work ethic is impeccable and it showed in his wanting to complete the task. Thank you Karwan.
Irene Vega
Sep 6, 2022
I moved in the last month. It is very nice apartments to live. Management and support staff response is very nice. They fixed all the issues with less time. I got all the new appliances and management is always helpful . Ragen Broom helped me during move-in process and lease signing. She is very good , lot of patience and helped me a lot with all my questions , emails and service requests. Kayla - another staff member also helped me a lot during my initial move-in requests. Thank you and i am happy that i choose the good apartments to move in Plano.
Venkata Suresh Kondaveeti
Aug 27, 2022
Kelvin and Mike there are both good doing
Aruna kolate
Aug 19, 2022
With the way the rental market is going, I wasn’t sure if I was going to be able to get the floor plan I wanted. I called a few communities in the Colony, Plano, and Frisco and they actually have a waiting list! I called the office Thursday morning and they accommodated me with a same day tour. I know….unheard of right? Especially since it was at 5 when everyone in the world wants to be off work. I met with Ragen and began the tour. She answered all of my questions and sat down with me to compare the square footage of various floor plans, the amenities, employer incentives, and the direct access garages. I will say this…it takes a lot for my nod of approval and I was thoroughly impressed! This is a well earned 5 star rating for a job well done. If anyone needs help finding a place to call home in this community, Ragen is the woman for the assignment!
R Martin
Aug 19, 2022
With the way the rental market is going, I wasn’t sure if I was going to be able to get the floor plan I wanting. I called a few communities in the Colony, Plano, and Frisco and they actually have a waiting list! I called the office Thursday morning and they accommodated me with a same day tour. I know….unheard of right? Especially since it was at 5 when everyone in the world wants to be off work. I met with Ragen and began the tour. She answered all of my questions and sat down with me to compare the square footage of various floor plans, the amenities, employer incentives, and the direct access garages. I will say this…it takes a lot for my nod of approval and I was thoroughly impressed! This is a well earned 5 star rating for a job well done. If anyone needs help finding a place to call home in this community, Ragen is the woman for the assignment!
R Martin
Aug 19, 2022
First of all, it is a very good area to live as it is very close to Walmart, Sam’s Club, India Bazar, Indian Restaurants, Home Depo. Even without a car (new comers to USA) can survive here. The steps that are being taken by the new Cortland management to give the great living experience is highly appreciated. They are making some strict policies (Patio, trash, parking violations etc.,) which will make sure each residents responsibilities of taking care of basis etiquettes. Community Manager Lauren is very approachable and helped me to resolve all my requests on time. Most of the service people are very good at their job. Especially the Technician Mr.Kelvin came today for completing 4 service requests, he has helped me close all those requests and really appreciate his work and way of approach. Thanks Kelvin!
Mathidevan S
Aug 17, 2022
First of all, it is a very good area to live as it is very close to Walmart, Sam’s Club, India Bazar, Indian Restaurants, Home Depo. Even without a car (new comers to USA) can survive here. The steps that are being taken by the new Cortland management to give the great living experience is highly appreciated. They are making some strict policies (Patio, trash, parking violations etc.,) which will make sure each residents responsibilities of taking care of basis etiquettes. Community Manager Lauren is very approachable and helped me to resolve all my requests on time. Most of the service people are very good at their job.
Mathidevan S
Aug 16, 2022
Karwan fixed the water leak quickly. Excellent service. This rating is for only the maintenance service done. My rating for the overall Apt management is 2 stars only.
Karthick
Aug 15, 2022
Karwan fixed the water leak quickly. Excellent service.
Karthick
Aug 13, 2022
Kayla is the best! If there was ever an issue with maintenance or I had a question that needed answering she is always there. Thank you for your service.
Scottie yeah
Aug 13, 2022
Karwan fixed the water quickly. Excellent service.
Karthick
Aug 13, 2022
Karwan is an excellent worker, nice and friendly
Gilder Santos
Aug 12, 2022
Kelvin was very kind and very work efficient. Solved my problems quickly.
Joseph Garcia
Aug 12, 2022
I really appreciate the expendiance Erick provided and he's always kind and mannerable with a smile on his face. He is hardworking and thoughtful tries to understand what the situation is before just saying he doesn't know how or can't do it because he's not allowed and definitely could teach some other Cortland West staff (not necessarily maintenance) how to treat people like people.
Shienita Woods
Aug 12, 2022
Mike fixed the door lock issue in no time. Great job done.
Chandra sekar.G
Aug 12, 2022
Kelvin solved all my service request very fast, he is very friendly.
Juan Felipe
Aug 11, 2022
Karwan - he is good solving your problems facing in home #plumbing.
Venkatesh Yadav
Aug 11, 2022
We recently moved to Cortland West Plano, maintenance technician Kelvin Sanchez done a great job fixing most of the service requests in very short notice. Tyler, Regan & Kelvin you guys made our move smoother from West to Central. Thank you once again!
Shravani Putta
Aug 11, 2022
George took care of my pest in my home. Was also very friendly service. Would recommend him to anyone
clayton crowley
Aug 11, 2022
Geroge is excellent
vivek reddy
Aug 11, 2022
West Plano is another great property to live at-I try to move to Cortland Management only. Manager and staff are great!
Chase Kelly
Aug 9, 2022
Cortland team Member Kelvin Sanchez did Great job by help me out with AC. He responded promptly to the issue and very courteous at work Maintenance is Great, Thanks to the team like Kelvin
Amarendra Edara
Aug 9, 2022
Karwan did an excellent job attending service request on time even after hours.
Karthik Parvathinathan
Aug 9, 2022
Super excited about moving in coming up in March! Such a beautiful community! Update! I wish I could give another 5 stars! My living experience has been perfect. Everything from the leasing team to the maintenance crew! Shout out to George for getting pest control taken care of!
Ragen Broom
Aug 9, 2022
Staying is very nice. there was a lot of waiting times to finalize the leasing formalities , almost have to wait for nearly 3 hours to get the things sorted out. Still my Dish washer not working. Not received any wahser or dryer. Also after moving we checked Windows and doors, all windows had issue while opening and Doors mainly garage and Patio doors are kind of old with paints and have some damage below. also Ktichen window net is damaged.
Ketal Parikh
Aug 9, 2022
I have been living here for 4 years. While every community has its own challenges - overall the living experience here has been great and with new management taking over, there are lot of improvements being worked on. Leasing and maintenance staff are very responsive and quick to resolve issues. Mike, Kelvin, Seewan, Erick (and I am sure I am missing a few) and all maintenance crew are very helpful, professional and have been doing a great job.
Sachin Nair
Aug 8, 2022
Fast and friendly and the mgmt team responds fast to requests! Thank you George!
texguy9999
Aug 5, 2022
Mike did a great Job
Jitender Kashyap
Aug 5, 2022
Karwan He is very good and friendly and resolved the issues Happy with the service
charan reddy
Aug 3, 2022
Kelvin did a good job with work order
Liliana Velasquez
Jul 29, 2022
Karwan is excellent and he solved the issue. Great service,
Ambrish Kumar
Jul 27, 2022
Luis Is great.. fixed our issues in my apartment.. appreciate his work..
Mohana Yalapati
Jul 27, 2022
George took care of the pest control task. He was really good.
Maria Gracia H
Jul 25, 2022
Karwan is excellent
Apurwa Paropkari
Jul 25, 2022
George did nice job!!
uday kumar Duddu
Jul 25, 2022
My family and I moved to Cortland West Plano about 6 weeks ago. From the first weekend we moved in, we had issues with our A/C unit keeping cool. We would set it at 70 degrees and by midafternoon it would be over 80 degrees. The first maintenance guy came out, looked at everything, changed the filters, and said it should work now, nope. Called it in again and another guy came out and thought it was something different and they called the A/C company to change out the unit outside, and said that should work, nope. Called it in again and they sent the first guy out again. He looked it over again and stuck his head into the attic and said it had one long-line going to the living room area and it split to two registers and that's why the air was hardly blowing. He said everything was working fine, but unfortunately the airflow could not be fixed. About a week or two later I went in and talked to Regan and asked what we could do to fix this, and she sent another guy over. Seawan came in and looked it over and said
Patrick Mc Glynn
Jul 22, 2022
A job well done by George !!!
AnukiranJo P
Jul 22, 2022
Karwan fixed the plumbing
Vishwanath Manchala
Jul 22, 2022
My family and I moved to Cortland West Plano about 6 weeks ago. From the first weekend we moved in, we had issues with our A/C unit keeping cool. We would set it at 70 degrees and by midafternoon it would be over 80 degrees. The first maintenance guy came out, looked at everything, changed the filters, and said it should work now, nope. Called it in again and another guy came out and thought it was something different and they called the A/C company to change out the unit outside, and said that should work, nope. Called it in again and they sent the first guy out again. He looked it over again and stuck his head into the attic and said it had one long-line going to the living room area and it split to two registers and that's why the air was hardly blowing. He said everything was working fine, but unfortunately the airflow could not be fixed. About a week or two later I went in and talked to Regan and asked what we could do to fix this, and she sent another guy over. Seawan came in and looked it over and said
Patrick Mc Glynn
Jul 22, 2022
George Hollowell, did pest control activity at my flat 1312...
Tanvesh Tenali
Jul 21, 2022
George H did a good job
hiten k
Jul 21, 2022
Kelvin - Great job and quick turn around on the service request for fixing the ceiling fan. Appreciate your efforts and work..!
venkata anil kumar nilisetty
Jul 21, 2022
Kelvin is having lot of patience to fix the issues. He the one of the best technicians from Cortland West Plano . Thanks for resolving our issues.
Nanda Kishore
Jul 20, 2022
George came by to check on the raccoon in my attic for several weeks. I’m sure his due diligence will rid our building of the the animals. He has been very helpful!
Cathryn Jones
Jul 19, 2022
Seewan - Thank you so much for quickly fixing the issue with the Air Conditioner @Cortland!
Vijay Sadhanala
Jul 19, 2022
George Hollowell He has done awesome job in spreading every corners. I am sure this will help to control the pests.
Ranganath D
Jul 18, 2022
Erick Martinez is very helpful guy, he fixed our AC problem promptly, fixed battery, compressor fraton liquid. His help is much appreciated. I would like add my appreciation for George for doing great job for pest control
Tridib Chakraborty
Jul 18, 2022
George Hollowell has done excellent job. Very happy for the service. Thank you.
Chaitanya Kambhampati
Jul 18, 2022
George took care of pest control and he did good.
Karthik Parvathinathan
Jul 18, 2022
Karwan - Thank you For fixing the plumbing issue at our apartment.
Vijay Sadhanala
Jul 18, 2022
George pestcontrol He is a very good experience
chennalovelykiran
Jul 15, 2022
Greate service, on time and professional.
First Last
Jul 15, 2022
George took care of the pest control. Thanks for the good work
Anirban Chakraborty
Jul 15, 2022
George hollowell did the great service for door repair fix
senthilkumar uthirapathy
Jul 14, 2022
Thank you George for the excellent service in taking care of my maintenance request.
S B
Jul 14, 2022
George came by to do pest control and did it very quickly. Friendly service, pet my dog. 10/10
Carlos Silva
Jul 14, 2022
Karwan helped me in repairing the AC and it started cooling down. Earlier I raised multiple complaints but no luck and I got the power bill near $500 for my single bed Apt. This time he found that gas is more and he controlled to make it work. Hopefully it is resolved. I will monitor for few days and I will confirm again. Thanks Karean!
Ram Babu
Jul 14, 2022
Ragen Broom is an asset to the cortland community. She went an extra mile to accommodate my requirements while touring the community. Also, she ensured that I'll get a smooth move-in experience. The community is little old. However, it has an excellent vibe that can you call home. Edit: Kelvin from their maintenance staff is awesome. He always goes to an extra mile to complete the service requests. Edit2: George from Cortland is great guy and he helped us get rid of roaches and ants. Also, gave us lot of tips to prevent them further.
Srichaitanya Peddinti
Jul 14, 2022
George took care of regular pest control in our apartment and he is highly professional and cordial
BRK BRK
Jul 13, 2022
George who is certified pest controller who did a great job disinfecting my apartment. He is a great person and got great personality towards the customer. I give this rating for appreciating his service. I would have given no stars if it is for leasing office team, who is really poor at customer service.
maharshi reddy aekkati
Jul 13, 2022
Karwan : Excellent service. All problems solved in 3 minutes which other guys couldn't in 30 min
sugandha agrawal
Jul 13, 2022
Done a great Job in fixing/cleaning AC vent by Erick Martinez. Thank you, Erick.
pavan kumar
Jul 12, 2022
George sprayed our place excellently.
FroZeN
Jul 12, 2022
George took such good care of our pest control today thank you George great experience
Travis Arrington
Jul 11, 2022
George was great at his pest control for my niece. He resolved her issue so quickly and professionally. He helped give us tips on how to prevent future issues. Thank you George you are great.
Dana Watson
Jul 11, 2022
Karwin was excellent in fixing the issues in kitchen and other areas. Very polite and humble person.
Rr Vemula
Jul 11, 2022
Seewan is very friendly and efficient
Abdul Aneesh Shaik
Jul 11, 2022
karwan helped with the mesh window. He is very responsible
krishna ponnam
Jul 11, 2022
Kelvin is very helpful and great technician
Balinasrinivasarao Srinivasa Rao
Jul 11, 2022
George is wonderful and his service is excellent!
Srinivas Ala
Jul 11, 2022
Karwon is very good and responsive service.
jagadeesh reddy
Jul 11, 2022
Karwan fixed our AC issue and done cleaning outside AC unit. we are monitoring and hope it fixes..
Srividya Sankari Vijayakumar
Jul 10, 2022
Karwan is really prompt and fixed all the issues reported on time.
Pandu Rangacharyulu Kovur
Jul 10, 2022
Karwan fixed the AC problem that we are facing from so long. I really recommend Karawn for anyone who’s is having issues with AC problems.
uday kumar Duddu
Jul 9, 2022
Have raised AC complaint and got addressed by seewan , good technician very quickly.
Havish G
Jul 8, 2022
Ragen Broom did a great job handling the move-in right from start to finish. Entire leasing process was swift and smooth, and well communicated. Thanks a lot Ragen! There were couple of move-in related issues but were addressed promptly. Maintenance guy Seewan showed up next day after logging a maintenance request and he resolved A/C cooling issue immediately. Great job Seewan !
JB B
Jul 8, 2022
It was good service by service department Seeman. Worked on it with in quick time.
revanth k G
Jul 7, 2022
George took care of my pest control. Thank you so much!!
NAVEEN RAVEENDRANATHAN
Jul 7, 2022
Sawaan fixed garage door and Thermostat malfunction very quickly
Durga srinivasa rao
Jul 6, 2022
Seewan has fixed issues at my home for the tickets I raised. Thank You
Seenu G B
Jul 6, 2022
Seewan understood the AC issue and addressed it promptly
Dwarka G
Jul 6, 2022
George was most helpful in saving us from the wasp. Thank you.
Lee Shields
Jul 6, 2022
George did a wonderful job for our pest control. Winderful service. Thank you George.
Venkat Lanka
Jul 5, 2022
Seewan has always done an excellent job whenever he has come to my apartment to fix problems.
Ali
Jul 1, 2022
George came and took care of the pest control in a well organized way.
ajay
Jul 1, 2022
George was great with pest control.
Jeremy Fee
Jul 1, 2022
George hollowell came to my apartment to do this pest control. He is very nice and we are comfortable when he is at my apartment and doing this job.
Venkata Kalaga
Jun 30, 2022
I like the service request resolution by Mr. Seewan He finds the root cause and fix correctly...
Raveendra Amarnath
Jun 30, 2022
KARWAN Is a wonder gentleman and plumber so easy to get along with he helped me so much today .
stan robinson
Jun 30, 2022
Seewan is really quick in identifying and fixing the Susie. Appreciate your help.
subbareddy Kunduru
Jun 30, 2022
The maintenance has become so good after Cortland took over. The maintenance person seewan was so courteous and very knowledgeable in fixing issues.
sivaraman Subramaniam
Jun 29, 2022
The westplano Maintance is good. Kelvin and seewan both are fantastic to fix the issues at the home and such great guys!
Omkar Reddy
Jun 29, 2022
George took care of my peat control
Pooja Srivastava
Jun 29, 2022
Had satisfied with Seewan’s work and giving 5 star ratings
Chaitanya Paduchuri
Jun 29, 2022
Staff are so help ful , I get a chance to work with SEEWAN he was so quick and helpful to fix the cooling of AC.
Praveen Kumar Singh
Jun 29, 2022
George was amazing. Good guy and did a great job.
Andy Fetzer
Jun 29, 2022
Seewan did a great job by fixing ac problems...it was on and off for couple of weeks.
Balakrishna Pothineni
Jun 28, 2022
George took care of my pest control and his service was very nice.
Sumedha Nath
Jun 27, 2022
George took care of all of our pest issues!
S HAW (SHAW1248)
Jun 27, 2022
George took care of my Pest Contol.
Sailaja Rajesh
Jun 27, 2022
Seewan was perfect with his job. Did am excellent one and was prompt.
Ifeoma Nwosu88
Jun 27, 2022
Review for service crew: Mr. Seewan Excellent and fast service. Diligent man knows what he is doing. We had multiple issues in our apartment and fixed all in the same day running multiple times between our apt and community office. Fully satisfied with the service provided
Apeksha Nayak
Jun 24, 2022
George awesome for pest control. Erick went above and beyond taking care of all my Maintenance needs even the things I didn’t know they were
Selma Harwell
Jun 24, 2022
George took care of our pest problem .
jayaprakash balu
Jun 24, 2022
Staff answers and fixes service requests very quickly. Thank you Seewan for you help!
Clay Nietsche
Jun 24, 2022
George was very professional with the cleaning and pest control.
Vasu Ternekal
Jun 24, 2022
Seewan Hama Hamden is responded well to maintainence request
Afsha Fathima
Jun 24, 2022
George took care of paste control Very. Good
kapil pathak
Jun 24, 2022
George took great care of our pest control this morning.
Prinan Banerji
Jun 24, 2022
Seewan did really well, he fixed our home issues in quick time. We appreciated his work.
Sk n
Jun 24, 2022
George provided best pest control thanks for the service
Ramprasad Ravula
Jun 22, 2022
George was very helpful in handling my maintenance requests. He did the pest control steps very nicely as he covered each and every corners of my apartment. I am very thankful to him. Appreciate all his help😊
Ketaki Pandya
Jun 22, 2022
SEEWAN fixed the light and it was quick service.He is very friendly.
Sulakshana Singhal
Jun 22, 2022
Thank you George!! for the awesome work at out apartment 125 in Cortland West Plano and taking the time to educate me on making sure it remains pest free. You also went above and beyond and fixed a leak under the sink that was unrelated to the pest control. I Definitely recommend george to everyone to looking for pest control and maintenance needs!!!
Salman Khan
Jun 21, 2022
Seewan provided excellent support in fixing the issue. Thankful to him and Cortland team.
Vijaykumarreddy Palla
Jun 20, 2022
Great help from Seewan in fixing the light and door alignments. He is expert at this. Glad it was fixed so soon. Thank you Seewan!
Kshiteej Deshpande
Jun 20, 2022
Karwan fixed all our electric issues within low time
Ajay Godithi
Jun 20, 2022
Seewan is the best technician he came out and helped with my plumbing problem quickly and was very nice!
Power
Jun 19, 2022
Seewan is nice guy resolved my workorder quickly
Dinesh Reddy
Jun 19, 2022
The maintenance guy named Seewan fixed my ac on a very late notice and got it fixed in less than 30 minutes
Zakaria Eljaouhari
Jun 19, 2022
Seewan has done a great job of fixing the issues with A/C units in short span of time. Thanks so much Seewan for the quick help, much appreciated.
Kasha Halkawt
Jun 18, 2022
Reopening pools are good but opening during office hours only is not at all good. Need to be extended as we want to relax after office hours but not in office timings. I see now a days Service requests are closing quickly which is a good sign. Seewan helped in fixing the issue and he is really nice. Having Seewan is a good assert to the Cortland team.
Darya
Jun 18, 2022
Cortland Team is very polite and Service requests are resolving on next day. I see Seewan is fixing the different type of issues nicely. Really great.
Nazanin
Jun 18, 2022
I see Cortland is trying to improve the community better but they increased rents too much which is bothering. Maintenance team is very good and they are professional at work and Seewan you always being nice and doing the job really great. Keep it up. Thank you
Mitra Bi
Jun 18, 2022
I'm happy with the maintenance team. Especially Seewan is very professional at work and doing the job perfectly. Thanks Seewan.
Katharine Jazmyne
Jun 18, 2022
Seewan , he has fixed the door issue
Kishore Nalagatla
Jun 18, 2022
Seewan has come for maintenance on the apartment regarding lights he has done a good service..
Manikandan Pichandi
Jun 18, 2022
Seewan, Thank you so much for all your support. I’m happy with your Service and you are amazing as you will solve the problems at any cost. One of the incident was, I have raised AC complaint 4 times but the other people are telling some reasons like as these are old and plan is like and you have to adjust with issues and leaving without solving the issue. But you took it seriously and solved by inspecting entirely and fixed the issue. Not only that, when ever you came to solve the issues, Im so happy as you will take care of the problem. Really appreciated Seewan!!
Ram QA
Jun 18, 2022
Kelvin Sanchez Done a great job in fixing dishwasher and clogged kitchen issue
Vivek B
Jun 17, 2022
Great job Mr. Seewan
srini vasu
Jun 17, 2022
Nice and clean place to move in
xSmokeyx214
Jun 16, 2022
Seewan , he was patient enough and solved the Sink issue immediately within no time and I am happy with the service .Thank you :)
Meenakshi Rayaprolu
Jun 16, 2022
Excellent and timely job from Seewan, thank you so much.
Pavan Babu
Jun 16, 2022
I would really appreciate to Mr Seewan to make it faster for AC repair. Thank you.
RAJA VABIREDDI
Jun 16, 2022
Excellent service by SEEWAN. Raise a toilet repair request, but he noticed all other issues and helped to get it fixed.
gopal madepalli
Jun 16, 2022
Kelvin did an amazing job. Thank you.
Saravan Dendukuri
Jun 16, 2022
Seewan is helpful and fixed the issue in minimum time. Stayed till the issue is resolved.
Santhosh Konda
Jun 14, 2022
Seewan really works great. He does his job efficiently and fixes my order frequently.
shefali chaudhary
Jun 14, 2022
Seewan really helped quickly with water leakage issue. Appreciate your help man
san r
Jun 14, 2022
Seewan was very quick in fixing up the water clogged in the sink and was very responsive. Than for the quick fix.
Amarnath Matt
Jun 14, 2022
Seewan is provided excellent service. The service request handled in short span of time and he understood the emergency and helped. Thank you seewan for your quick turn around
Mehanathan veeramani
Jun 14, 2022
Seewan from maintenance team did a great job, maintenance is good good and fast here.
shipra gupta
Jun 10, 2022
Maintenance service at our apartment especially by Mr Seewan was commendable..
Shivani Pareta
Jun 10, 2022
Maintenance ( Seewan) is very quick and responsive.
Midhun K
Jun 10, 2022
The westplano Maintance is good. Seewan came to fix and such great guy!
Omkar Reddy
Jun 10, 2022
Kelvin does amazing work in Cortland West Plano maintenance. Answered all my queries and fixed all the items I listed for maintenance. Helped me reprogram my thermostat and get it connected to my phone. Nice and polite guy.
Arpit Joshi
Jun 10, 2022
Ragen, Kayla and Lauren, these people are so lovely to help in difficult situation . Always receive very faster response in an communication . I had some car issue , they helped me with open heart . Whenever I reach to their office , their magical smile always welcome us for any issue . I am very very happy here . If I am allowed to give 10 stars 🌟, I am happy to give . God blesses everyone .
Indranil Mitra
Jun 10, 2022
Mike went out of the way to help resolve all outstanding issues. Haven’t had this quality of service in the past few years.
pavithra aravind
Jun 9, 2022
Thank you seewan for responding and quickly fixing heater issue
Bharath Kanagala
Jun 9, 2022
Erick Martinez is wonderful man who fixed the wall mount and it’s perfectly fit. And he’s a go too person who responds quickly and is very helpful.
chaitanya vuyyuri
Jun 9, 2022
I lived here almost two years. First year was under Lincoln management and second year was under Cortland management. I can very clearly see the difference between two managements. Lincoln team was very lazy and ignorant and lenient towards the issues and violations in the community. They are the one responsible for destroying the beautiful community campus, There was no maintenance at all from the previous management. The place is in a perfect location and the community campus is huge and having lots of trees and greenery and huge ground kids will enjoy. Now that its under Cortland team the improvement is very obvious. Their approach is completely different towards the community maintenance. Cortland team started repairing and renovating the buildings, the amenities. They put strict rules in place to keep this place safe and clean. The best part is Cortland team regularly send the communication regarding any event whether any delay in maintenance or there is any Yoga class or any car parked wrongly or the po
Ashis Mahapatra
Jun 9, 2022
Seewan is very helpful resolving dish washer issue, he replaced new door for it and made it like new . Appreciate it.
Nag S
Jun 9, 2022
Seewan- fixed plumbing
bharat bolisetty
Jun 9, 2022
Seewan fixed the electricity problems quickly.
nikhil kantipoodi
Jun 9, 2022
Seewan is very good and responsive service.
jagadeesh reddy
Jun 8, 2022
Seewan is really helpful and quick support to fix plumbing issues it’s amazing support
Ramprasad Ravula
Jun 7, 2022
Kelvin has done a great job of fixing the issues with A/C units in short span of time. Thanks so much Kelvin for the quick help, much appreciated.
Raj Kumar
Jun 7, 2022
I would like to Highlight MR. Seewan from Maintenance staff. I appreciate the excellent service he provided on today when he completed my all request well on time. His attention to detail, great communication skills, and positive attitude the experience even better than I expected.
Deepak Gera
Jun 6, 2022
New Management Prioritizing Maintenance Issues -We had issue with kitchen stove where prior management gave us a structurally defective replacement (you could use it as long as you are careful) which was supposed to be stop gap arrangement until they could find/order the right /new equipment . They never replaced it in spite of multiple follow ups citing one reason or another and then pandemic happened. We somehow managed it and then Cortland took over the community in 2021. Recently , I again raised the issue with new Management. I must appreciate Seewan (Maintenance personnel) who promptly understood the issue and escalated it to his supervisor. Today , it was replaced. Keep up the good work !!!
Tanya S
Jun 6, 2022
Mike, was a
John De Riggs
Jun 6, 2022
Seewan best maintenance he fix my plumbing issue so fast thank you so much.
Haryad M
Jun 6, 2022
Mike and Eric. Were quit to fix my a/c and answer all my question. Both helpful and knowledgeable. Much appreciated!
M B
Jun 3, 2022
Mike did a great job to resolve couple issues which I have at kitchen. Thanks for your help , Mike.
Sreenivasulu GB
Jun 3, 2022
Seewan is a good technician who has resolved my service request on time, good in nature and helpful person.
Nikunj Ranpura
Jun 3, 2022
I just put my application for leasing one of the unit in Cortland west Plano. I am moving from Los Angeles, CA to Dallas, TX and i was trying for sometime to book a place before I arrive. I was lucky to get connected with one of the property manager "KAYLA" and the way she explained me everything helps me take decision and book one of the flat. I am positively looking forward to experience my stay in Cortland West Plano. Also, I will leave another review soon, once i move in to share my move in experience.
Pratik Kumar
Jun 2, 2022
Ragen Broom is an asset to the cortland community. She went an extra mile to accommodate my requirements while touring the community. Also, she ensured that I'll get a smooth move-in experience. The community is little old. However, it has an excellent vibe that can you call home. Edit: Kelvin from their maintenance staff is awesome. He always goes to an extra mile to complete the service requests.
Srichaitanya Peddinti
Jun 1, 2022
Kelvin is great at his job, he helped me in a timely manner and left it good as new. I’m so happy he’s part of the cortland west team!
Monica Gonzalez
Jun 1, 2022
Eric Martinez is a great maintenance person- he was very helpful and prompt. He also provided helpful ways to maintain appliances, and light fixtures .
Genesis1 Workforce Solutions
Jun 1, 2022
Erik Martinez from maintenance team was very helpful. My air conditioner stoped working at midnight, I made a report to the hotline, and 15 minutes later Erik was at my door ready to fix the problem. I just moved 4 months ago, but because people like Erik and also people at the leasing office that are always willing to help, I recommend this place.
JULIO CESAR ESPERICUETA LLANAS
Jun 1, 2022
Erick Martinez has been really helpful with our AC issue. I think following up diligently was the key. Very happy with the service and timely response
PANKAJ SEHGAL
Jun 1, 2022
There wasn’t any hot water at my house, service technician kelvin fixed my issue, I’m glad he is part of cortland
Hassan Anandan
Jun 1, 2022
I am living here for almost > 6 years. And i have good experience overall in living here. The amenities of this apartment is the best part of it. A good park facility is available and it is good for families and kids for enjoying. Recently faced AC issue and water heater issue at my house. In both of the cases, our maintenance team member called Erick Lomelin came and fixed both the issues. Also he explained what is the issue and how he has fixed both issues. He is very nice and having learning ability and trying to resolve the issues as quickly as possible. This type of maintenance team member makes cotland apartment living is easy and gives good response and experience. I would like to appreciate maintenance team member called “seewan” who is technically strong and fixed water leak issues and dishwasher issues as easy..
Kanna Dasan
Jun 1, 2022
Erick Martinez is very helpful guy, he fixed our AC problem promptly, fixed battery, compressor fraton liquid. His help is much appreciated.
Tridib Chakraborty
Jun 1, 2022
Thank you Erick Martinez for quickly resolving the issue with the exterior lamp! Great customer experience!!
Vijay Sadhanala
Jun 1, 2022
Kelvin - The service was great. He came in took care of fixing the kitchen cabinets perfectly.
Sunil Gregory
Jun 1, 2022
I had a dishwasher issue and it was fixed the same day I sent the request order, I’m really happy how quickly it got fixed, thanks kelvin!
MAYRA ESPINOZA
May 31, 2022
Seewan Good maintenance he fixed AC late night for me thank you so much.
nahro ibrahim
May 31, 2022
The management team is great and have done lot of improvements and is still working on new changes to make this place better. I am happy with the maintenance team, they are prompt to resolve any issues in a timely manner. Seewan among them is extremely helpful and good at his work, he spent quite sometime to figure out the issue, which others couldn't during the prior visits, and was able to fix it to satisfaction. He is very reliable, knowledgeable and extremely helpful.
Deepak Mutkule
May 31, 2022
We recently got work order done for water sewage issue . Seewan was very helpful and able to address. Thank you Seewan
srikant g
May 31, 2022
Erick provided timely help to open my garage door, highly appreciate his assistance and expertise.
Ganesh Shinde
May 31, 2022
Seewan he did a great job today in my apartment with my ac thank you so much
Berd Club
May 31, 2022
Wonderful society with an excellent Maintenance support team, special Thanks to Seewan from the Maintenance team.
Ambrish kumar
May 31, 2022
Seewan is done good work, his patience talking & work was good
vijaya k
May 31, 2022
Kelvin its a great maintenance here at cortland, you can always count on him, great community, good improvements getting done.
emily sainz
May 31, 2022
I want to say I really appreciate all what you doing for seewan
Wurood Ahmed
May 31, 2022
Erick Martinez did his job great to fix the problem quickly with in few hours. Thanks for the support
Kishore Chv
May 31, 2022
We have been living in this community almost two years. The people in the leasing office need to take customers service training from Disney university or attend anger management classes. However, I was extremely satisfied with the level of customer service as well as Erick Martinez quick response to fixing the leak had in our garage. Erick Martinez help minimize the damage to our belongs. Erick is well knowledge and professional; maybe he should be the leasing manager. Erick., we thank you again. My God be you always
April Norris
May 31, 2022
This review is based on my experience working with Erick Martinez regarding a maintenance request at our unit. The response to our request was slow, but Erick stopped by late in the evening to make an attempt at resolving our issues. He was able to explain that the issue was beyond any fix he could perform at the time. His actions stopped the leak and prevented further damage to our unit and personal items. His quick actions made all the difference in getting to a resolution. Thanks Erick for your dedication and quick thinking to avoid making this a bigger issue.
Alton Norris
May 31, 2022
Thanks Seewan for your quick fix on my work order
Shivendra Singh
May 31, 2022
Seewan from maintenance team was pretty efficient in fixing the issues we had.
vadapalli ganesh
May 31, 2022
Nice property good service Seewan maintenance technician fixed my plumbing issue thank you so much.
saiwan ss
May 31, 2022
I’m glad that Kelvin works for Cortland. He always helps me with the right information and guides/solves all my service requests. Without him I don’t know what I’d do. I’d recommend him to anyone and everyone.
Razz Zaman
May 31, 2022
Kelvin is very professional, and does great work
LUIS YAHIR CARRANZA G�MEZ
May 30, 2022
Erick Martinez is on time
rajitha gurrapu
May 30, 2022
It’s been 6 months I moved into the apartment, so far it’s really good experience. The management responds promptly for all the service requests and quick actions. Specially Maintenance Seewan very professional.
Dashty Hama
May 30, 2022
We love staying at this apartment. Maintenance requests are completed so quickly every time. Thanks to Mr Erick Martinez, for his outstanding maintenance work for the past couple of times in our house, he is an amazing guy who does maintenance work very well with patience. This apartment is perfectly suitable for everyone who want to enjoy peaceful environment with lot of trees, parks, kids playground, nearby trails etc..Thank you!!
Gnani N
May 30, 2022
I've lived in this community for almost 16 years. The current unit I'm in has brought me the most issues with past service being unsatisfactory as the prior management teams did not seem to take my concerns seriously. This past month I had serious leaking and water damage issues due to a remodelling of the apartment above me. The first maintenance man attempted to find the issue but failed to return to fix it! I came home from vacation to my daughter's room being flooded! Erick responded to the new work order...He found the problem, dispatched the correct team to fix it and finally the problem was resolved. The same occurred in my master bath within days and Erick did not hesitate to resolve the matter! How refreshing it is to finally have a service man who actually cares about their tenants and their comfortable living in your community. Thank you!!!
Penny Lawrence
May 30, 2022
I got 2 work order fot bathroom and appliances and Erick Martinez fixed perfectly. Excellent work
Prabhu Thangasamy
May 30, 2022
Kelvin fixed my ac, he also answered all the questions I had.
Daniela Trompetero
May 30, 2022
Hi, I had few maintenance issues on Memorial Day though it was not urgent but Erick Martinez from Maintenance Team came over and helped to fix the issues so fast. Appreciate all your help Erick in these holidays.
shweta singh
May 30, 2022
I live in cortland, West plano for almost 3 years now.. Recently there was a leakage from guest bathroom on extended holiday weekend , it was complete mess.. I raised a request “Erick martinez” from maintenance team showed up in an hour and took care of the situation. Erick is very skillful and even cleaned the area once the work is done. Highly satisfied with the professionalism and promptness.
Subhajit Dutta
May 30, 2022
Very nice place to live, I’m happy how they handle thing such as the maintenance crew. Kelvin came and fix all my issues.
Stephanie Ortega
May 28, 2022
Erick Martinez did wonderful job and so helpful on my last service.
rajeshkumar palla
May 28, 2022
I should thank Kelvin for providing service , fixing lights and sink stopper issue. He was very polite and got my two requests completed quickly. Next time , I would definitely want him to address my requests 🙂
Harish Nagaraj
May 28, 2022
Eric is so helpful and did wonderful job on fixing the issue with the door
Venkat G
May 28, 2022
Kelvin was understanding and the issue was fixed very promptly.
Prashant Singh
May 28, 2022
It’s been 3 months I moved into the apartment, so far it’s really good experience. The management responds promptly for all the service requests and quick actions. The service personnel are very dedicated and do follow up until the customer is satisfied with resolution. I had a AC issue once and Seewan from the service arrived within 20 mins on emergency request in the late evening 7:30PM. While the issue lasted for a couple of days, Seewan was very accommodating to see through the issue till it was fixed completely. Thank you team Cortland and especially Seewan.
Sai Srivatsav
May 28, 2022
Seewan did the humble work
Vinothini K
May 27, 2022
Seewan is more friendly and did great work.
Girith Kimi
May 27, 2022
Kelvin Kelvin is a Nice person! Nice work! Works perfectly fine! We had a couple of maintenance issue and he did it in a couple of minutes. Thanks!
Varsha Tayal
May 27, 2022
Kelvin did a great job fixing the ac, I’m really happy how it came out :)
Esmeralda Guerrero
May 27, 2022
Seewan did a good job with great attitude! Thanks!
Janani Killivalavan
May 26, 2022
. Maintenance is so quick . Seewan handled the issues very quickly .
jayaprakash balu
May 26, 2022
SEEWAN did a great job in repairing apartment water leak. Thank you!
Rahul Nuthi
May 26, 2022
Kelvin did a great job
Arnoldo Jose Trompetero
May 26, 2022
Seewan did a great Job with my service request!! He was quick and helpful.
atif saiyed
May 26, 2022
Seewan Good help. Very professional and efficient.
Franca Udom
May 26, 2022
The maintenance service is good in Cortland West Plano. Kelvin has serviced our maintenance requests last couple of times and the service is really good. The Public park which is at walkable distance is the highlight of this apartment. I am giving 1 star less only because of the recent increase in the rent due to market correction(is what the staff say).
Jennifer Xavier
May 25, 2022
I recently moved to Cortland west Plano and the society is very good, Mr Tylor Leasing consultant who helped me to find the best appartment. the process is very smooth and professional. After I moved I see some minor issued and they addressed immediately without any follow up, thanks to the engineer Kelvin who fixed those issues.
Trinath Talluri
May 25, 2022
Kelvin, from court land maintenance or service personal is very knowledgeable on almost all the applications in the apartment building. He fixed water leaks in old refrigerator, bathroom mirrors and small issues in my building. Kind of problem solver for us. Thanks Kelvin.
SrikanthReddy Tiyyagura
May 25, 2022
Kelvin is very helpful, he fixed the issues with lights.
Chandrika Yella
May 24, 2022
maintenance technician kelvin did a great job at my home, he repaired couple of things and replaced some light bulbs that were out.
Brandon Maradiaga
May 24, 2022
Thanks Seewan for his excellent service.
Bob Bob
May 24, 2022
Seewan did such a wonderful job. Quick response. Nice service. Thanks.
J Kuo
May 24, 2022
Kelvin always do a service in cortland , very patient and do a best fix of all our home problems.. Best In his business
Manoj Muthu
May 24, 2022
Seewan from Maintenance team of Cortland West Plano was very helpful and supportive. He resolved long pending issue for us.
Navneet Sharma
May 24, 2022
I would like to recommend Seewan, the Maintenance Guy who is very diligent and experienced. He promptly detected the issue and resolved in quick time. I personally appreciate his work and attitude.
Dolly Sharma
May 24, 2022
Seewan ....did a awesome job😊
Indira Anandan
May 23, 2022
Seewan did very excellent service when we asked .
kavitha senthil
May 23, 2022
So I have had issues that are mostly due to old appliances and overall an apt that need to be updated. But it gets 4 stars because much of the staff are just awesome. Seewan in maintenance fixed my ceiling fan, lights and stove. He is quick and very knowledgeable. I appreciate that.
Charles A
May 23, 2022
I have lived here for a couple of years now, the service team has been great lately, the property it’s cleaner and the service requests are done quicker and they seem that they care for my home. Cortland west Plano has been taking care of the property and they are remodeling, which are making the property look nicer. Kelvin has done an excellent job with the work orders I have request it, I’m glad he is part of their maintenance team. I’m happy that they are taking measurements for the property to be better.
Carol Gonzales
May 23, 2022
Seewan... Great work man....
Praveen S
May 23, 2022
Seewan did a asweome job with mounting TV on the wall..he was able to identify the proper place & could fit clearly..
Lokesh Venkatesh
May 23, 2022
Seewan is knowledgeable in electrical works, he helped in mounting TV on to the wall clearly by locating proper place.
Chaithanya N
May 23, 2022
I am living here for almost > 6 years. And i have good experience overall in living here. The amenities of this apartment is the best part of it. A good park facility is available and it is good for families and kids for enjoying. Recently faced AC issue and water heater issue at my house. In both of the cases, our maintenance team member called Erick Lomelin came and fixed both the issues. Also he explained what is the issue and how he has fixed both issues. He is very nice and having learning ability and trying to resolve the issues as quickly as possible. This type of maintenance team member makes cotland apartment living is easy and gives good response and experience.
Kanna Dasan
May 22, 2022
Ragen introduced to me to this place, and it’s outstanding. It definitely helped to have such a nice leasing rep too. I would definitely recommend living here, and to get Ragen to set you up. I’m normally really bad with names, but she was so great that I made sure to remember it, because I wanted people to see it. Awesome rep, awesome place!
Ryan
May 21, 2022
Seewan was quick and efficient with a Saturday night maintenance request. Came with new parts for our toilet on deck
Kiandra Gaines
May 21, 2022
Community is accessible to all the nearby places. The service within the community is awesome. Technician Seewan is very good.
Veena H
May 20, 2022
Peaceful community, location is close to everything you can think of. Thanks to Seewan (from maintenance) helping us out couple times and he was so quick and cooperative
Tazhan Baban
May 20, 2022
We had AC issues from last couple of days. Seewan help us a lot to fix the problem. And that too on the off hours.
Kuber Manral
May 20, 2022
There were some appliances need to be replaced, Kelvin was the guy who came in and replaced them.He was very professional.
Naveen Babu Kodiganti
May 20, 2022
Cartland management is taking initiative to improve the community experience. Maintenance team is great especially Seewan. Seewan addressed our maintenance requests timely.
Sekar Sekar
May 20, 2022
Thank you Kevin. It's horrible to be without AC in this hot climate. Timely service to fix the issue. Great Job. Kudos
Elayabharathy V
May 20, 2022
Ragen was a peach to deal with while looking for apartments
Christian Hershberger
May 20, 2022
Been a resident for 3 years and I am extremely impressed with this staff, they are all friendly, funny and attentive to the residents. They offer different engagement events such as Yoga, food truck nights and karaoke- these events advocate community involvement and unity. #loveithere
P H
May 19, 2022
Thank you Seewan for doing the best service as always.
Hardee Salih
May 19, 2022
This is such a beautiful community ! The property is nice and the views are great, It’s quite , clean , and comfortable Place. Lovely and helpful property management and maintenance technician specially ( seewan maintenance technician guy )
Karwan Amin
May 19, 2022
I have lived here for 2 years now and it’s amazing. the office is so nice and helpful. the service is amazing. Especially this one guy in the maintenance his name is Seewan, he is very flexible, and nice.
Rozhgar Khurshid
May 19, 2022
Had a tour with Ragen! She was great and very professional.
Camille Rose
May 19, 2022
Great active, family community. Ragen is great, very knowledgeable!
Megan Murray
May 18, 2022
Great community, new management has been fantastic, Awesome place to live !
travieso M
May 18, 2022
Ragen was great on our tour. Super personable and was able to answer all our questions
Kelsey Drago
May 18, 2022
Ragen was so helpful throughout our tour!! Very friendly and made us feel very welcome!
Lauren Roulston
May 18, 2022
Had the best experience with Ragen! She was so nice and answered every question had!
Austin Broom
May 18, 2022
Toured here and see the potential and direction the new management is taking. I’m looking to put my uncle in a place near my parents, but not yet ready for him to be in a senior property. There’s a 55+ next door so I think I can get him here for now then easy shift him next door when the time comes. Lovely outside spaces here for him to enjoy.
******
May 18, 2022
Had a tour of the apartments today and was super grateful for Ragen showing me around and explaining all I needed to know, not only was she extremely professional she also put me at ease answering all my questions!
Jennifer Hurtado
May 18, 2022
Lovely place and good amenities
Kah Bantar
May 16, 2022
At first i would like to thank Ragen Broom, I’m moving in to Courtland from Out of state and everything was perfect as I expected. As I thought the process might be little harder as I’m moving from another state but Ragen made my life easier including virtual tour and any documentation related to lease. Finally it’s a great place and good neighborhood to live in as my friends are still living by!! I would totally recommend to reach Ragen if you’re looking to move in!! Good luck!
Din Esh
May 7, 2022
Ragen Broom is an asset to the cortland community. She went an extra mile to accommodate my requirements while touring the community. Also, she ensured that I'll get a smooth move-in experience. The community is little old. However, it has an excellent vibe that can you call home.
Srichaitanya Peddinti
Feb 25, 2022
I have lived at Cortland West Plano for 6 months and continue to enjoy living here. The office/management staff is attentive to the residents. The maintenance team, grounds keepers, and cleaning staff are efficient, friendly, and helpful in making this community a pleasant place to live.
Raymundo Collazo
Feb 25, 2022
I am giving 4 star now. Earlier I gave a single star for working long time to resolve the issues. As they mentioned, the roaches issues have been addressed properly. They are doing a great work recently.
KS K
Feb 23, 2022
The current management is working really good. Earlier it was very slow in addressing the issues. They took lot of time to understand the process, now they are doing very good.
Sathish Kumar Kalidass
Feb 23, 2022
Super excited about moving in coming up in March! Such a beautiful community!
Ragen Broom
Feb 9, 2022
Sarhang is absolutely amazing and he responds quickly for repair requests. He provides a permanent solution rather than providing the temporary resolution.
Kxk 7613
Jan 24, 2022
Great community, new management has been fantastic, I drove through and the grounds are so beautiful!
travieso M
Nov 14, 2021
Ash give us the best service customer he came repaired and fixed all our apt issue been pending for 2 weeks we really appreciated this technician ash edan he was professionally and manner and fast ....
Itmanage Bahar
Nov 8, 2021
The property is nice and the views are great. Maintenance is super helpful and a life saver when my heater wasn't working. The guy that came was super respectful and answered all my questions that I had. I think he's new but not sure. Tall guy and slim. I think his name was Ralph.
Sandy G
Oct 29, 2021
Ralph the maintenance guy went above and beyond to repair my service requests. He was very informative and did not take a long time at completing my repair. I’ve had a lot of maintenance men do repair work at my unit in the past and he’s by far the best!! Kudos to him!!
Tasha Smith
Oct 28, 2021
I visited this community and have nothing but great things to say. The staff has amazing hospitality. Miranda and Kayla really light up the office. Will be recommending to all of my friends.
Marissa Sandusky
Oct 28, 2021
thanks for cutting trees
Raj Kumar
Oct 28, 2021
Ralph from maintenance has been very responsive and helpful.He has serviced my requests timely and very well. He has earned 5 stars for his service.
akash solanki
Oct 27, 2021
Friendly, helpful, and knowledgeable staff of the property. Great atmosphere, feels like home.
Cassie Hebel
Oct 27, 2021
I loved living here! I moved from downtown Dallas and enjoy the peaceful neighborhood. Maintenance is great and the office is so friendly.
Raymundo Collazo
Oct 27, 2021
I deliver for Amazon and every time I drop off the staff is so friendly and always helpful. Miranda is like sunshine at the door(:
Liz Zuniga
Oct 27, 2021
Thanks Miranda for the info it really helped
Angel Mata
Oct 27, 2021
Great experience! Thank you to Miranda for helping me out! She’s incredible!
Jay Goldman
Oct 27, 2021
I like Miranda, she’s been great
Rohan Kapoor
Oct 27, 2021
There are a lot of nice complexes in the area, but if you’re looking for a beautiful place to call home, lovely and helpful property management, and a wonderfully central location, Cortland West Plano is your one-stop-shop. I had the pleasure of working with Miranda through my leasing process and I highly recommend going to see her. She understood my needs and made me feel like I was already part of the community. :)
Victoria Maldonado
Oct 27, 2021
I toured with Miranda, she was really friendly and took time to show me the amenities this community has to offer. She listened to my needs and gave me some great options. I look forward to moving here when my lease is up! Thank you, Miranda for a great experience!
ashley huffman
Oct 27, 2021
Thanks Miranda for your time
Gio Guerrero
Oct 27, 2021
Miranda gave me one of the best apartment tours I have had! After reading some of the reviews this apartment complex had, I was quite perplexed because I wasn’t sure if it was the apartment for me. Miranda not only answered all of my questions with everything I wanted to hear, but she made me feel welcomed AND she went above and beyond to mention the reviews and the ideas they were trying to implement to guarantee a better experience for all their clients. The apartments we’re absolutely beautiful and Miranda just added more of a sparkle to them!
Maliha Zobayed
Oct 27, 2021
Miranda at Cortland complex is extremely friendly and very helpful. She answered all my questions and concerns. Thank you so much for your time and attention.
Cinda Rodriquez
Oct 27, 2021
My friend stays at this community and I visit all the time. The park is always clean and filled with happy residents. We occasionally hangout in the business center to study and love the vibe. Miranda in the front always makes us feel welcomed.
Mallory Gill
Oct 27, 2021
Really enjoyed this community. Miranda was incredibly helpful and made sure All my questions were answered in a timely manner. I can’t wait to call this place home
Leo Ochoa
Oct 27, 2021
This is such a beautiful community! Miranda went above and beyond with her customer service she listened to all of my questions and was able to answer them with such a great attitude! The staff were all super great and made the apartment search a great experience !
Jayleen Zuniga
Oct 27, 2021
Positive experience
Billy Brown
Oct 27, 2021
Ralph has been very responsive and helpful. He has serviced my requests timely and very well. He has earned 5 stars in my book. Thanks, Akash
Oct 27, 2021
Survey
Nice big community with a really nice, great staff that helps me when needed and answers all my questions paying attention to every detail!
Luis Angel Barajas
Oct 26, 2021
Solar Reyes was AWESOME! She made me feel at home the moment I walked in the door! I ❤️ the location and the community! I sold my home because I wanted a new start and this by far is the best place to be!
Melissa Monteiro
Oct 26, 2021
Very awesome, whole staff is incredible, very professional and made me feel very at home.
Tony Dumas
Oct 26, 2021
Lauren and Lauren, the perfect dynamic duo to show me this beautiful property!
Andrea Cole
Oct 26, 2021
Fantastic office staff!
J R
Oct 26, 2021
Beautiful community and lovely service team
Landon Jones
Oct 26, 2021
I have lived here 19 years and have never had 1 problem. The current office staff (all the girls) work very hard to handle any issue you may have and are very professional. I feel very lucky that I have had great neighbors that all get along and we all look out for one another. This has been my home for a long time and I'm very pleased with everything here!
Jennifer Murphy
Jul 13, 2021
I've rented fully furnished apartment in the Lincoln Towne Square Drive, Plano. Apartment is spacious and having all the amenities along with big children’s park (liked most), good place to live with family. Nicely located, grocery stores (Walmart), restaurants, schools etc. are at walking distance. The entire house hold things & furniture provided is of high quality & excellent. Unparalleled service, highly recommended to others.
Rishii Kapoor
Jul 11, 2021