I am yet to move into this apartment complex, but I cannot stop talking about the top notch customer service experience I have received so far. Anthony Silversmith and Rondy Arocena were very professional, they followed up with me promptly and at a point I was wondering what the catch was because they were exceptionally professional and courteous. It has been a long time I experienced such service and I will be back to update my review when I move in.
Oct 10, 2020
So first and foremost the whole staff is amazing. My boyfriend and I have been tenants for about 4 years now. We had a chance to move when our lease was up at 2 years, but we just couldn't leave because...... 1. We love our front office staff (super helpful) 2. Our maintenance/handyman are phenomenal and EXTREMELY sweet! 3. Our apartment has a really nice view! 4. The community is awesome 5. The location is super convenient. So, to summarize we moved into a bigger apartment and extended our lease to another 3 years, numbers talk!
Sep 29, 2020
I have lived at Cortland Oak Lawn for 4 years and have loved my time here. What really stands out is the terrific level of service provided by the staff and maintenance team. All of them truly have a friendly and helpful attitude; in all my time living here, I can't say I ever had a frustrating or negative interaction with anyone. The maintenance team are also super quick to respond to service requests (always by the next day) and also super nice. Great amenities as well (pool/gym), although their use is understandably a little restricted these days due to Covid. For anyone moving to Dallas like I did back in 2016, Cortland Oak Lawn is a great place to call your new home!!
Sep 18, 2020
Cortland Oak Lawn is such a beautiful community it’s very quiet and a good commute to grocery stores restaurants. All of the staff there are very nice and professional Anthony was super awesome!
Sep 10, 2020
Anthony was very helpful and knowledgable and took into consideration the accommodations that I acquire. Thank you for helping me with my new home search, I am now highly considering moving here thanks to him.
Sep 10, 2020
I have lived here for a year and I can honestly say it’s the best apartment I’ve lived at! It’s extremely dog friendly, and the staff is always so helpful. Anthony is always ready to lend a hand and he works hard to keep all of the residents happy!
Sep 10, 2020
The apartment is perfect for what I was looking for, location is great, and the staff has been super helpful.
Jul 4, 2020
I have to let everyone know what a rockstar team this community has. I had to move recently due to unforeseen circumstances and from the moment I walked through the door to my move in date they've been amazing and maintained communication every step of the way. Rondy, Priscilla, Anthony and Ansley, I appreciate all you do for our community and how much you care for your residents. I get a wave and a smile from every service team member every time I drive out of the parking garage. I haven't had any service requests completed because my home was perfect at move in, but I'm sure they'll be completed in a timely manner. Thank you Cortland Oak Lawn team! Sincerely, A very happy resident
Jun 16, 2020
Cortland is the Chick Fil A of apartments. I love it! Received great customer service from Anthony & the community manager Priscilla! I definitely recommend living here! :)
Jun 11, 2020
Great location, the security is something that matters to me and they definitely take care of that in every way. great staff that is very informed and polite!
Apr 29, 2020