Jarrod is consistently professional, efficient and effective with every maintenance task and response to ticket requests. I am a long time, original resident here at Northlake and without question, Jarrod is the best service manager we've had.
Alan Stein
May 17, 2026
Alexus led our tours and she was wonderful! Very kind, professional, and clearly communicated all the info we needed to know. The property is lovely, quiet, well maintained.
J M
May 4, 2026
Great community! I have been with them for the past 2+ years and they are kind accommodating and very understanding. Specially, Crystal is my go to person and no matter how busy she is, Always make sure to go out of her way helping me with all my needs with a big awesome smile 💕
Maggie Jarrar
Mar 5, 2026
My living experience here has been nothing short of wonderful. The staff is kind and attentive, the amenities are great, and the area is so peaceful. Out of all of the staff members I’ve interacted with, Crystal has been my favorite. She’s easy going, always helpful, and incredibly friendly. Due to a family matter, I had to temporarily leave Cortland Northlake. When I returned, Crystal made the transition seamless. Long story short, I love it here! A great place to live all and all.
Aaliyah
Mar 4, 2026
My experience with Cortland has been wonderful! My roommates and I were moving there after working and living together at our place of employment and Crystal welcomed us in. Things with Cortland are usually timely and customer focused! Crystal connected that we worked at the same place as a few other residents because the woman simply remembers EVERYTHING! It is wonderful. Our tour was lovely, the location is ideal, and price is great for the layout. Throughout my stay with Cortland there have been a couple hiccups-minor difficulties when trying to figure out our lease and move in. Their onsite maintenance team is usually on top of things but I had one instance where they weren’t timely. Overall, GREAT place! They have the occasional community event such as a food truck! I love that there is a pool and such a wonderful team taking care of me and all residents. If you are thinking about living here I would recommend it!
Olivia Morse
Mar 4, 2026
I have been living here for almost a year and the staff is just incredible! Shout out to Crystal for her assistance with everything from moving in to getting my frequent packages. She is always making sure everything is going well. I love my home at Cortland Northlake!
Courtney Hostetter
Mar 4, 2026
Where do I even begin? My family moved to Cortland Northlake in July 2024 after a horrible maintenance experience at a complex in Worthington. We loved the location of Cortland Northlake and the layout of the apartments for the price was (and is) the best around. From the moment my husband and I toured the community we were impressed by the community and staff. Crystal has been so welcoming and amazing to us. She remembered us by name (including our toddler and dog) from day 1. The little touches like dog treats, birthday cards on our birthday and her warm personality have helped make us feel right at home. The maintenance staff, Jerred in particular, is top notch. You can tell he really cares about the work he is doing. As the daughter of a handyman, it is refreshing to see someone take so much pride in what they do. He really cares about doing what is best for the residents and never makes us feel like we are bothering him, even if he comes out just to fish a piece a plastic out of the disposal tha
Rachael. Yarnell
Jan 27, 2026
I have lived here for almost 3 years, and I can’t say enough good things about the maintenance team! Anytime I have ever need anything, Jerad has taken care of it. He does a wonderful job. Cortland and the community is lucky to have him. I had a problem with my freezer, and he set me up with a new one the next day when more stock arrived. He even helped me dig out my car during the winter storm, so I could get to work the next day. I know any issues I have will be resolved, and I am so grateful for that.
Arin Merle
Jan 26, 2026
We love there almost 2 years and we love so much. The staff are friendly and try to help everything. When you live there look like home sweet home.
Vui Tran Huynh Mong
Dec 17, 2025
Our family loves living at Cortland Northlake in Sunbury. The unit is very spacious with an attached garage. The location is convenient for shopping and lots of food options close to us. Crystal was our first contact and she has been awesome even after almost a year here. She provides great customer support and is always following up with us. If I could give more stars I would.
Mark Henderson
Dec 16, 2025