My experience with Maintenance usually ends up as a satisfied one. Some maintenance guys are more responsive than others. Recently being helped by Vincent was very pleasing. His pleasant attitude assured me that he would do everything in his power to resolve the issues with my unit. And then he followed through... always the best part.
Tashina Archer
Jul 18, 2021
My experience with Maintenance usually ends up as a satisfied one. Some maintenance guys are more responsive than others. Recently being helped by Vincent was very pleasing. His pleasant attitude assured me that he would do everything in his power to resolve the issues with my unit. And then he followed through... always the best part.
Jul 18, 2021
Survey
Edward came within the hour to fix the broken lever in the restroom.
LaShane Ricketts
Jun 16, 2021
Have really enjoyed living here. The apartments have modern features and are beautiful. The grounds are beautiful and well kept and office staff is always helpful.
H. D. Glz
May 23, 2021
This property is unlike the typical square boxes of concrete with no trees/foliage. It has been a pleasant experience for all 8 years, and I'll be staying for another at least. Our most recent property manager gets things done without fail. She is also thoughtful - from the resident side. Many more resident events have been scheduled to maintain the community experience, which is typically lost on other properties. The recent renovations are spectacular, and I have no complaints; on the contrary, I commend how the property has been kept up. It used to be called "Bella Vida" (beautiful life), and although the name has changed, the lifestyle has not.
Anonymous
May 20, 2021
Apartment Ratings
Loved Jasmins customer service! Answered all the questions I had, she was extremely friendly. Looking forward to the new place.
Brianna Valdez
May 20, 2021
Blair and Jace are Awesome. Thank you for taken care of me issue in my apartment
Carlos Sanchez
May 20, 2021
Love this place! Love the staff, especially Jasmine! She’s always very helpful!
Cassandra Tantibanchachai
May 20, 2021
Jasmin gave me a tour of the community and they are very nice. She was professional and very helpful with application process. Thank you
Jeff Sunseri
May 20, 2021
Beautiful community! Thank you Jasmin for all the information.
Isaias Serrano
May 20, 2021
I love the gym ! It has everything you need ! Jasmin was so helpful and friendly !
Jesus Serrano
May 20, 2021
Jasmin is amazing !
I am Confused
May 20, 2021
I'm honestly impressed with this location, especially Jasmin!! I came here to look for an apartment and she helped me out and was more than helpful. She also knew a LOT about the apartments and the area and it really helped me make a decision about where to go. In the end, she was super professional and friendly and made the dreaded apartment moving experience much less painful. Thanks Jasmin!!
Jared Rammage
May 20, 2021
Respectful and very friendly staff،
maryam maghoul
May 20, 2021
5/5 stars from the move in process to resident experience! Jasmin helped me find the perfect apartment, she is an outstanding addition to the Cortland team. Go to her for any apartment needs!
Morgan Shope
May 20, 2021
My girlfriend and I came up there to look at some different apartments and we where helped by Blair, she was very helpful and we are looking forward to moving in. 10/10
Trevor Brooks
May 20, 2021
Blair and Jace are literally the best! So accommodating and very polite! They helped me look for the right apartment and took their time to make sure everything was perfect! Will be living here for a while!
Thompson Lee
May 20, 2021
Hi, the staff and employee of Cortland North Plano is so nice and helpful especially Jasmin Muniz, Jace Wagley. Thank for your service!
Margulan Aubakirov
May 20, 2021
just renewed my contract here for the third time and the experience with the leasing representative Jasmin Muñiz was great. She was very professional and explain all the details. The community is excellent, made for family. The clubhouse is just renewed and the facilities are pretty awesome.
Andres Reyes
May 20, 2021
Jace was wonderful showing us the property and answering all of our questions we had . Cant wait to move in to our new home.
ROBERT MANGINELLI
May 20, 2021
The staff is wonderful!! They genuinely care about helping you every step of the way. From finding the perfect apartment to making sure you are taken care of while moving in. Truly an amazing place to live! Love what Cortland has done to upgrade the apartments.
Mckayla Muar
May 20, 2021
Respectful and very friendly staff،
Resident
May 20, 2021
Survey
The staff is super friendly! Bayley is awesome and and made sure to answer any questions I had! Overall a great experience speaking with the leasing team.
Katy Spangler
May 19, 2021
My husband and I have lived on this property for 8 years! We love this property, the people here, and the new upgrades are nice. We have been through multiple property managers here, and Egniz is our favorite! She’s been very helpful, she’s on top of things, bringing back community events, etc...The pool was just remodeled last year and I love what they did with it! I also love that fitness classes are back on-site, and I can’t wait to add more classes!
Cass Tanti
May 19, 2021
So this was my third apartment tour of the day when I arrived at this place & I was feeling defeated. I don't normally write reviews but I felt like this one girl should be recognized. I felt like every tour I went on was nothing like their website or promised so much but when on site it didn't look to be true. Dani was not only in tuned to what I was looking for but was also super knowledgeable. I seriously lucked out with her. Thank you again I will be asking for her when discussing any further questions.
Kat
May 19, 2021
Love the free events that they hold! Staff is really friendly as well, especially Jasmin.
Patrick Duronio
May 19, 2021
LOVE this complex! My boyfriend and I have lived here for about 8 months and have not been disappointed. Great office staff and maintenance. Couldn’t have asked for a better choice for us.
RAYGAN BRITTEN
May 19, 2021
We’ve lived here for almost 2 years and it’s been a very good experience for us, specially that we were new in Texas. People at the community is great and the management and staff is always there to help. We love to live here at Cortland North Plano.
DORYS CABRERA DE VEGA
May 19, 2021
Very modern style apartments. Wonderful amenities and a beautiful pool area/clubhouse with lots of fun things to do.
Anthony Hulett
May 19, 2021
Dani was very kind and helpful with all questions during our tour. I enjoyed the experience immensely!
Jazmin Morgan
May 19, 2021
Finished a tour and loved how welcoming my tour guide was. If you can get a tour from Dani! She answered all of my questions and with great detail. After a tour with her I’m definitely considering.
Ngoc Nguyen
May 19, 2021
I came to the tour and Dani was very helpful!
ichigo _
May 19, 2021
Had a wonderful experience! Received a tour from Dani and she was so friendly and welcoming. She knew the property so well and I'm very happy that I was able to work with her.
Rachell Sean
May 19, 2021
Dani did everything in her ability to help me find a nice building to lease and was amazing and helpful
Tom Ford
May 19, 2021
Dani did a great job in order to help answer all questions I had, I love this community !!!!
Z Zb
May 19, 2021
I inquired about a living space and dani was wonderful! She really made me feel at home and comfortable with all the decisions to be made
Ron Vozaleria
May 19, 2021
Friendly staff and beautiful property!
Marie Wilson
May 19, 2021
Had a tour of one of the apartments by an employee named Dani. She was very thorough and showed everything. Nice rooms and kitchen, not to mention how nice their pools are. Might getting a place here.
SnowieCourage
May 19, 2021
I have lived here for about a year and 1/2 and I LOVE it! The leasing team is so sweet and amazing! My favorite thing about this property is how pet friendly it is! My dog Milo LOVES the nature trail and barkpark!!
Haley Flecher
May 19, 2021
Went for a tour and was pleasantly surprised by the staff. Dani was very informative and patient with me.
Matt Kohlin
May 19, 2021
I visited my older sister whom lives at the Cortland in North Plano, this place has to be, hands down, the most clean and aesthetically pleasing apartments I have ever seen! The grounds are huge with plenty of spots to sit and take in all the sun and fresh air you want! The location is awesome, you’re not too far into town but just close enough. The gym was great my only suggestion for that would be to add another squat rack or smiths machine. The pool was beautiful, although I visited in January and wasn’t able to take an actual swim, it was very clean and well maintained! I would definitely consider this as a first choice if I were ever relocating into the Dallas/Plano/Frisco area!
KenzieRaee27
May 19, 2021
Great place with an awesome gym, great staff and nice resident events and close proximity to shopping outlets.
Osvaldo Ramirez
May 19, 2021
So I’m helping a friend look for an apartment. I called and spoke with Dani and she was so helpful and answered all my questions. I don’t usually review but she went above and beyond.
Edgar Flores
May 19, 2021
Dani was an absolute pleasure to work with, I love her energy and how much knowledge and comfort she brings to the table ! 10/10 She needs to be running this place
ToadOw
May 19, 2021
There was a nice younger worker named Dani who showed me around, very professional and courteous.
chance Gowan
May 19, 2021
Dani was able to answer all of my questions and subside any worries or reservations that I had about relocating. I would recommend her to anyone moving to the area!
Andrew B
May 19, 2021
I loved visiting this complex, I think I might move here! Dani was a very helpful agent and gave me all the information I needed to decide with ease if this is my next apartment! Thank you, Dani!
Amelia BaDelia
May 19, 2021
Dani was very kind and professional. Great attitude and very knowledgeable about the property.
Megan
May 19, 2021
Dani was awesome and really helpful!
Jaterrion Bogan
May 19, 2021
My wife and I are looking to move to Plano and Dani was AMAZING. Relocating is always a scary process, but Dani was communicative, kind, and answered all of our questions. After our tour we felt confident, not only in the quality of the apartments, but the quality of the staff!
Jesse Morris
May 19, 2021
Wanted to give a shout out and a great big thank you to the girl working at resident services, Dani! Super friendly and very sweet. I love living at a place with such lovely associates~♡
Dakota Jewell
May 19, 2021
Dani was extremely knowledgeable about the property and answered all my questions.
Ernesto Rumbaut
May 19, 2021
This place is incredible! The staff is amazing, grounds are well kept, and the community is extremely quiet and respectful of others. We have lived here for 4 months now and are extremely excited to have the pool and gym now complete and ready for summer! Not to mention the location is in the center of everything. In less than 15minutes, you can be in downtown Frisco, McKinney, Allen or Plano.
Andrew Hinckley
May 19, 2021
Jasmin is always great very helpful! Beautiful club house. I love the resident events !
dionicio vega
May 19, 2021
Leasing staff Is so friendly. Jasmin is so nice and helpful! This is a crear community!
Silvia Cruz
May 19, 2021
I got free breakfast on my tour! That was cool and different. It made my visit memorable.
R Williams
May 19, 2021
Well managed and safe apartments. Great events and great community.
VJ 24
May 19, 2021
When I thought about moving back to DFW, I looked into these apartments... Bayley was so sweet and patient with all of my questions over the phone! Moving out of state can be very stressful and she already made me feel like a welcomed resident. Unfortunately, my decision to move changed but if I were in need of looking again, I’d call Cortland and ask for Bayley in a heartbeat!
Jessica Powell
May 19, 2021
Nice facility!
Daniel Rodriguez
May 19, 2021
We looked at this apartment complex back in December of 2020! We were locating from AZ and this place felt like home from the beginning. We looked at about 8 different apartments when we were down here and this one is the one we decided to go with! We moved in about 3 weeks ago and absolutely LOVE IT here. The people are wonderful. The amenities are to die for. These apartments offer yards which was perfect for our two fur babies! The apartments themselves are beautiful. And the best part, there is a creek that runs though the complex. This property is so beautiful. And to put the cherry on top, on Monday, Wednesdays and Friday’s they offer the community the best breakfast and lunch from the sweetest Patty. Her food is amazing and help when I have a busy morning or afternoon! Thank you cortland for going above and beyond. We are SO happy we picked you to be our new home. ❤️
Nicole sutton
May 19, 2021
Dani, the leasing office worker, gave me an amazing tour of these apartments. Very knowledgeable and very friendly. Answered all my questions.
Tiburcio Medrano
May 19, 2021
Dani is always around to help with any issues we have. Awesome employee!
Jordan Fletcher
May 19, 2021
The staff here is great! Bayley is always so helpful.
Erin Black
May 19, 2021
Had an awesome tour with Bayley. This place looks great!
Samantha Rodriguez
May 19, 2021
Enjoyed my tour here very much! The property is beautiful and Dani was especially lovely.
Maddie
May 19, 2021
I came to tour and Dani was awesome!!
Xavier Delatorre
May 19, 2021
Went for a tour today and had a great time! The person that helped me was named Dani and she was super knowledgeable and helpful when it came to questions about the property!
Liv
May 19, 2021
Madison at the leasing office is amazing and always helps us out ! She got us our new home and still takes care of us ! Thank you for everything you do !
Jasmin muniz
May 19, 2021
I am so impressed and thankful to my new favorite maintenance person..... George is so professional, knowledgeable and works fast! I had more than a few repairs here and there, he took care of them in no time. George you are awesome!
Liliam Beck
May 19, 2021
Egniz Ricks, our new Community Manager has received an overwhelming community with a numerous list of damages that were pending and new damages provoked by the snow storm. Despite all of that, Egniz has been taking every task with professionalism, maturity, and with a goal to be a problem solver. She has also shown respect for my time and my concerns while asking how she can help and provide the best solution to our challenges. Egniz listens and answers all my questions and that gives me a feeling that she cares about my concerns but most importantly she solves them! Egniz, congratulations!!! You are undoubtedly a GREAT asset to Cortland!
Eugenia Violante
Apr 27, 2021
Egniz Ricks, our new Community Manager has received an overwhelming community with a numerous list of damages that were pending and new damages provoked by the snow storm. Despite all of that, Egniz has been taking every task with professionalism, maturity, and with a goal to be a problem solver. She has also shown respect for my time and my concerns while asking how she can help and provide the best solution to our challenges. Egniz listens and answers all my questions and that gives me a feeling that she cares about my concerns but most importantly she solves them! Egniz, congratulations!!! You are undoubtedly a GREAT asset to Cortland!
Current Resident
Apr 27, 2021
Survey
Had a major leak in my kitchen Carlos was able to come and resolve the issue quickly and ver professionally. Even when it seemed resolved he wanted to make sure everything will function properly he checked all the pipes. Right before my family flew in to visit. Very thankful for him helping us.
Gus Tavo
Apr 21, 2021
Carlos came by right away to fix my toilet! He was so kind and pleasant. I appreciate that kind of service.
Racquel Killion
Apr 20, 2021
Carlos our maintenance guy was great. I put in the request at about 10pm and he was there to fix my issue the very next morning. He explained what the problem was, fixed the problem, and returned the next morning to make sure it was still working properly!His service was great!
Effie Taylor
Apr 14, 2021
First rate service from leasing office and maintenance team!
Jamie Engle
Apr 6, 2021
The maintenance staff are amazing! They display efficiency and good manners, especially Carlos. He quickly handled the electrical issues and showed courtesy and professionalism throughout.
Anonymous
Apr 6, 2021
Apartments.com
Just wanted to give a big thank you and a wonderful god bless to these wonderful gentleman ..Vincent. Daniel. Jason.kurt.. When we had the winter storm freezing weather these guys were running all night fixing leaks and working on no heat calls.. I was one that was affected by a broken pipe not only one but two different pipes broke in my home and Vincent and Daniel were there helping my family as well as many other family's in the time of need..thank you for all you did guys...
Rudy Vargas
Mar 21, 2021
Great place to live. I've been here almost two years and have never had bugs. Neighbors are quiet and when things break, the complex is quick to send someone out. Alfonzo, specifically, went above and beyond and help repair my disposal and fix my AC unit.
Braydon Coyer
Mar 15, 2021
I submitted a service request because the faucet’s water pressure was too low. Within the hour Carlos showed up and figured it out in a matter of minutes! Thanks so much!!
Pablo Armas
Mar 15, 2021
Carlos is the best technician ever! He came super fast, it took him 30 minutes to find 3 separate issues and to fix them. The community wouldn’t function properly without him!
Kei Hardison
Mar 12, 2021
Edward and Sirak are always helpful
Sirak Kassaye Tekle
Feb 25, 2021
Made two appointments for a FaceTime tour and no one contacted me for the tour. The call center gave me the phone number for the on-site office and let me know that they were open, yet no one answered the phone. Will it be this hard to contact the office if you live there? -update: I received a call from Kaitlyn and she was nice enough to reach out to inform me that Texas is in a state of emergency due to weather conditions and when they reopen the office will take me on a virtual tour. The call center is not in Texas and was unaware. It was nice to have the follow up.
Kai Strickland
Feb 15, 2021
I used to live here when it was managed by Greystar property. This place is absolutely amazing. Everyday living here was like a stay at a resort from the beautiful pools, volley ball court, basketball court, tennis court, gym sauna, fitness classes and more. The apartments are spacious with a beautiful appliances, large closet space and a great home feel. There was a bit of a rough patch when they switched management companies but the staff was always nice and they made changes to the property that I didnt realize we needed. They removed that bush that obscured your view when exiting the property. They also added lights to the exterior of all of the buildings to provide easier and safe access to your apartment. I would have definitely renewed my lease if didnt make the move to Connecticut. Wondeful place so I am changing and providing an honest review instead of going off of frustration from the 1 inconvenience I experienced while I was there.
Aleya
Feb 14, 2021
Carlos and Jason from the property maintenance team repaired my apartment heating unit within a very short time after I reported the issue. They were great! Today was one of the coldest days of the year. Their professionalism was very much appreciated and will be positively factored into my decision when lease renewal comes around.
Kevin Bower
Feb 12, 2021
Carlos did a wonderful job with my heater very professional job
vincent anderson
Jan 30, 2021
Carlos was really helpful and responsive
Zanzunh T
Jan 25, 2021
Carlos was amazing. Best tech ever. Excellent service and very funny
Edgar omuemu
Jan 22, 2021
Carlos is a great part of the maintenance here! He followed up with a very important maintenance request on my apartment and is very thorough.
Erica Terrell
Jan 21, 2021
They have an awesome maintenance employee named Carlos! He gets things done right away!
Mssandra0206
Jan 19, 2021
Carlos was awesome! He fixed our issue and was very professional.
Yusef Ward
Jan 1, 2021
We’ve got service from Carlos. He fixed several issues in our apartment. He was very professional. Because of people like Carlos we chose CORTLAND. Thank you!
Anna Paliura
Dec 29, 2020
Carlos, very very thorough and good technician help me understand the problem and how to prevent it the next time it happens. Cortland has some of the best and friendliest service technicians I have experienced Tony
Tony T
Dec 29, 2020
Visited this property for a tour. Very friendly and knowledgeable staff. Shout out to Noelle for helping me gain a better understanding of the Cortland management company and their customer centered approach.
Evan
Dec 24, 2020
Had an issue with my AC recently and Carlos from maintenance was very helpful. Got us up and running in no time! Awesome support and quick turnaround.
Jose Nazario
Dec 22, 2020
Absolutely love living here! Everyone is so friendly and helpful in the leasing office. Kaitlin the community manager is just amazing! We’re so thankful for her. The grounds are well kept, with a beautiful trail for the kids to explore. The maintenance team is top notch! Carlos in maintenance was very prompt, professional and friendly! He wore his mask and genuinely seemed happy to help. Everyone here has always shown such great care and concern for our family. So blessed we found such a great place to call home!
Rina Escobar
Dec 8, 2020
Absolutely love living here! Everyone is so friendly and helpful in the leasing office. Kaitlin the community manager is just amazing! We’re so thankful for her. The grounds are well kept, with a beautiful trail for the kids to explore. The maintenance team is top notch! Carlos in maintenance was very prompt, professional and friendly! He wore his mask and genuinely seemed happy to help. Everyone here has always shown such great care and concern for our family. We are so blessed to have found such a great place to call home!
Rebecca Escobar
Dec 8, 2020
The team was really great about addressing my needs and Kurt was amazing!! He helped me out ON THANKSGIVING. He really went all out to help me and I appreciate it greatly!! Best team I could ask for!!
Jannah Alazzawi
Nov 26, 2020
Edward Aguirre presta un servicio excelente y eso hace que el lugar sea mucho mejor para vivir. Es una buena comunidad.
Maryeni Alejandra Herrera
Nov 11, 2020
Edward came and took care of my AC he was really quick
Frankie White
Nov 7, 2020
Carlos came to our rescue and worked for over 3 hours after we had a massive mess with the kitchen plumbing. We have a small baby and this disaster was flooding our whole townhouse and making a huge mess. We are so thankful Carlos was able to help!
Katie Luna-Baker
Nov 1, 2020
Dani is amazing and was super helpful for me and my roommates during the application process!
Mckenzie Ajdukovich
Oct 28, 2020
Edward and Kert fixed our heater and did a great job 5 stars!
Angelica Terrell
Oct 28, 2020
Edward and Kurt immediately took care of my maintenance issue. Very pleasant workers. Thank you!
Lupita Bee
Oct 27, 2020
A quick comment about the maintenance team: Since being under new management, in the handful of times that we've needed them, the team has shown up quickly, been kind and respectful, listened to my concerns and worked quickly to solve all issues. Most recently, Alfonzo and another young gentleman helped with a refrigerator issue that the previous management & maintenance team never wanted to properly help me with. Every part of the experience was comfortable and I'm 100% satisfied with the results of the work they did. As for the office staff, each time I've needed their assistance, whether via phone call, email, or a few times in person, they've been polite and eager to help. Living here has been a great experience overall, and we will miss this place whenever the day comes that we have to move.
Matthew Ari Rodriguez
Oct 23, 2020
Amazing maintenance guy named Edward went above and beyond to help me with some heavy trash I had! Most excellent service! Thanks Edward.
Kimberly Parshall
Oct 15, 2020
Carlos is an amazing asset to this community! He is prompt and thorough in ensuring that service requests are resolved in the best way.
Erica Terrell
Sep 19, 2020
El Sr. Carlos fue una persona super cordial y me soluciono los problemas que le asignaron, mil gracias.
Nery Lopez
Sep 17, 2020
I have lived here for about 3 years now and I have never been happier since Cortland bought this community from Greystar. The staff is professional, friendly, and always accommodating. The upgrades are very nice and it has really enhanced our homes.
Anonymous
Sep 10, 2020
Always a pleasure working with your representatives and your office staff! They are always outgoing and professional!
Taylor Arias
Sep 10, 2020
Carlos Mesa did excellent work as a handy man on my apartment!
Arturo Castellon
Jul 22, 2020
Edward help fix our water heater very fast. Within a few hours!
Alisha Briggs
Jul 19, 2020
When the air conditioning unit went out, it only took us one call to get Edward to come by at 8 PM and replace the entire unit. Words cant express how happy my family and I are to have AC back on up and running again, just in time to put the kids in bed. Thank You Edward!!!
Alex H
Jul 17, 2020
I submitted a service request last night when my AC stopped working and the next morning Edward showed up and took care of it for me. Thanks so much!!
Pablo Armas
Jul 17, 2020
The maintenance call for my bathroom issue was handled withIn 48 business hours and Edward Aguirre was efficient and performed the service really fast! I am satisfied with his service. Thank you so much!
antazeeta franklin
Jun 23, 2020
The maintenance man, Edward, was very quick and helpful. Very polite service :)
Dakota Jewell
Jun 23, 2020
Ash came out immediately to help with a leak in the ceiling last night, came back today and finished it all up. I greatly appreciate his prompt service, very friendly, respectful, and made sure that everything was taken care of immediately!! Thank you so much for getting it all fixed!!! Excellent service for sure!!!!!!!
Ann Jones
Jun 19, 2020
Edward was so kind and polite. He fixed the leaking shower right away. As well as talking to me about any other issues I was having. All your maintenance men are so polite. It really is such a nice experience living here. Edward always has a smile for everyone in our complex. I would like to thank Cortland for how kind they have been with these unfortunate times we are all going through. Being understanding when some of us had to wait to pay rent due to lack of work. Was the kindest thing you could of done as a management community. I know many management companies in Dallas. And they were not as kind and understanding. I also have to tell you that since Cortland has taken over as the new management company everything here is great. The grounds are beautiful, clean, and well, well take care of. We love it here and do not mind the construction and all the new fun stuff coming. Thank you again for finally living somewhere I am truly happy and proud of.
Jeanne Cole
Jun 17, 2020
Ash has done a great job with great customer service. Thank you
Liliam Beck
Jun 17, 2020
Edward was so kind and nice. He fixed our problem in a timely manor. Edward has been here many times and is so courteous and respectful. Thank you for having someone like Edward here to help us. Also Cortland is the best company I have lived. Keep up the good work
jean cole
Jun 17, 2020
We moved here over eight months ago. Ash has been very helpful ever since day one even with moving in. He has went above the requirements and duties of his job to meet our needs. I haven’t met anyone as helpful since moving in. Ash has went out his way to help fix our sink, not once but two different times. Ash is a hard worker, very friendly and courteous at all times. Thank you Ash for great service.
Onyebuchi Nwabueze
Jun 16, 2020