Featured Reviews

Edward and Kurt immediately took care of my maintenance issue. Very pleasant workers. Thank you!

Lupita Bee

Oct 27, 2020

Google

A quick comment about the maintenance team: Since being under new management, in the handful of times that we've needed them, the team has shown up quickly, been kind and respectful, listened to my concerns and worked quickly to solve all issues. Most recently, Alfonzo and another young gentleman helped with a refrigerator issue that the previous management & maintenance team never wanted to properly help me with. Every part of the experience was comfortable and I'm 100% satisfied with the results of the work they did. As for the office staff, each time I've needed their assistance, whether via phone call, email, or a few times in person, they've been polite and eager to help. Living here has been a great experience overall, and we will miss this place whenever the day comes that we have to move.

Matthew Ari Rodriguez

Oct 23, 2020

Google

Amazing maintenance guy named Edward went above and beyond to help me with some heavy trash I had! Most excellent service! Thanks Edward.

Kimberly Parshall

Oct 15, 2020

Google

Carlos is an amazing asset to this community! He is prompt and thorough in ensuring that service requests are resolved in the best way.

Erica Terrell

Sep 19, 2020

Google

El Sr. Carlos fue una persona super cordial y me soluciono los problemas que le asignaron, mil gracias.

Nery Lopez

Sep 17, 2020

Google

I have lived here for about 3 years now and I have never been happier since Cortland bought this community from Greystar. The staff is professional, friendly, and always accommodating. The upgrades are very nice and it has really enhanced our homes.

Anonymous

Sep 10, 2020

Google

Always a pleasure working with your representatives and your office staff! They are always outgoing and professional!

Taylor Arias

Sep 10, 2020

Google

Carlos Mesa did excellent work as a handy man on my apartment!

Arturo Castellon

Jul 22, 2020

Google

Edward help fix our water heater very fast. Within a few hours!

Alisha Briggs

Jul 19, 2020

Google

When the air conditioning unit went out, it only took us one call to get Edward to come by at 8 PM and replace the entire unit. Words cant express how happy my family and I are to have AC back on up and running again, just in time to put the kids in bed. Thank You Edward!!!

Alex H

Jul 17, 2020

Google

I submitted a service request last night when my AC stopped working and the next morning Edward showed up and took care of it for me. Thanks so much!!

Pablo Armas

Jul 17, 2020

Google

The maintenance call for my bathroom issue was handled withIn 48 business hours and Edward Aguirre was efficient and performed the service really fast! I am satisfied with his service. Thank you so much!

antazeeta franklin

Jun 23, 2020

Google

The maintenance man, Edward, was very quick and helpful. Very polite service :)

Dakota Jewell

Jun 23, 2020

Google

Ash came out immediately to help with a leak in the ceiling last night, came back today and finished it all up. I greatly appreciate his prompt service, very friendly, respectful, and made sure that everything was taken care of immediately!! Thank you so much for getting it all fixed!!! Excellent service for sure!!!!!!!

Ann Jones

Jun 19, 2020

Google

Edward was so kind and polite. He fixed the leaking shower right away. As well as talking to me about any other issues I was having. All your maintenance men are so polite. It really is such a nice experience living here. Edward always has a smile for everyone in our complex. I would like to thank Cortland for how kind they have been with these unfortunate times we are all going through. Being understanding when some of us had to wait to pay rent due to lack of work. Was the kindest thing you could of done as a management community. I know many management companies in Dallas. And they were not as kind and understanding. I also have to tell you that since Cortland has taken over as the new management company everything here is great. The grounds are beautiful, clean, and well, well take care of. We love it here and do not mind the construction and all the new fun stuff coming. Thank you again for finally living somewhere I am truly happy and proud of.

Jeanne Cole

Jun 17, 2020

Facebook

Ash has done a great job with great customer service. Thank you

Liliam Beck

Jun 17, 2020

Google

Edward was so kind and nice. He fixed our problem in a timely manor. Edward has been here many times and is so courteous and respectful. Thank you for having someone like Edward here to help us. Also Cortland is the best company I have lived. Keep up the good work

jean cole

Jun 17, 2020

Google

We moved here over eight months ago. Ash has been very helpful ever since day one even with moving in. He has went above the requirements and duties of his job to meet our needs. I haven’t met anyone as helpful since moving in. Ash has went out his way to help fix our sink, not once but two different times. Ash is a hard worker, very friendly and courteous at all times. Thank you Ash for great service.

Onyebuchi Nwabueze

Jun 16, 2020

Google

Edward took care of my microwave really fast.

Abhay Patil

Jun 15, 2020

Google

Edward took care of my work order quickly.

Alica Boles

Jun 15, 2020

Google

Edward Aguirre was very helpful and knowledgeable and explained what he was doing!! Thanks for the great customer service.

Jamie Barideaux

Jun 12, 2020

Google

Edward Aguirre was very friendly and courteous. He completed the maintenance in no time and even brought extra materials just in case. He also showed me how I can fix it myself. Thank you so much for your help!!!

Nghi Trieu

Jun 12, 2020

Google

Eduard was super friendly when coming in to fulfill my work orders. Quick and easy. Never have an issue when I need something fixed. THANKS!

e leal

Jun 11, 2020

Google

This is such an amazing community ESPECIALLY for teenagers! Very quiet, safe, and conveniently located. The staff are always so friendly and helpful. Anytime we have had an issue, it was quickly resolved. We love it here so much that we have renewed our lease for another year!

Jlens

Jun 10, 2020

Apartment Ratings

I love how quiet, safe, family friendly, and most importantly conveniently located this community is! Love the staff as well, they are always so friendly and helpful!

Leticia Sotelo

Jun 10, 2020

Facebook

5 star review for Cortland North Plano! Not only does the property offer the best amenities the community itself is very homey! The on site service team is here whenever we need them! Even a light bulb out- they fix it!! The new renovations look AMAZING! I am so happy I chose Cortland North Plano as my home! LOURENZO CAULDWELL IS AMAZING

Lauren Whitworth

May 15, 2020

Google

Wonderful staff! The Remodles look great!

Douglas Gill

May 15, 2020

Facebook

A great place to live with a friendly staff.

Kurt Andries

Apr 27, 2020

Facebook

Absolutetly the best living experience i have ever had. Cortland goes above and beyond to keep their residents happy. 5 stars across the board

Austin Miears

Apr 27, 2020

Facebook

My experience here as been amazing! The renovations are gorgeous and living on the property feels like a woodland escape haha the grounds are clean and beautiful and the staff has been so communicative and friendly! I am so glad to call this place my new home!

Carter Josias

Apr 27, 2020

Facebook

Edward was the person who came to our apartment to fix door. He soo quick and kind. I really liked his service.

Anjali Patel

Mar 17, 2020

Google

I sent in a service request and it was complete within 24 hours. Thank you for the prompt and efficient service!

Mackenzie Harris

Mar 16, 2020

Google

Raymond has been very helpful through the process and he’s made a lot of things easier for me. He’s very patient and helpful. I’m giving Cortland 5 star because of him. He answered all my questions in a mannerly and helpful way. Thanks Raymond !

Fatima Sikander

Mar 14, 2020

Google

I don't often take time to write reviews, but Cortland North Plano Deserves it. When they were a Greystar community, the leasing team was hard to get ahold of and "improvements" were made to the community without regard to how the construction was affecting the residents. Enter Cortland - The team is great, and I feel as though they have gone above and beyond to help me navigate a slightly complicated personal situation and have answered my emails quickly and professionally. 10/10 would live in another Cortland community after my experience with Cortland North Plano. Tip - email them if you can't get through on the phones. I think their voicemail eats messages or something.

Devin Burnett

Feb 18, 2020

Google

Ash came last week fixed my heat and my door he was super professional and solve all my maintenance issues i would give him high ratings and 5.stars,

Los Angeles

Feb 18, 2020

Google

I am resident in Cortland North Plano. I just called maintenance and Edward got the ticket. My problem was taken care of on the same day. Edward was very friendly and he was skilled. Great service.

Krishna Sidda

Feb 12, 2020

Google

I'm recovering from a back operation and going to have a knee replacement next week. I needed to have the legs on a stool shortened to aid in my recovery. Mike and Edward from the maintenance staff came to the rescue. They were professional and courteous and did a great job. They are one more reason why living at Bella Vida Estates is a pleasure. Again a special thanks to Mike and Edward!

Charles Forzano

Jan 24, 2020

Google