Had to submit my first maintenance request only a few days after moving in because my dryer & garbage disposal weren’t working. Shannon White came to the rescue! Normally, I don’t like having to have maintenance come, but Shannon was the exception. He not only fixed the disposal, but also showed me how to fix it if it stops working again. Then, he went above and beyond to fix my dryer. After being denied the request for a new one after discovering the issues with this one, he put in extra time and effort to fully fix my dryer. He even offered to take my trash out. I can’t say enough good things about Shannon. Thank you for being so thorough, kind, respectful and helpful. You are a valuable asset!!!
Courtney Gentry
Oct 2, 2023
Shannon White came by to take care of a service request for me and while here, saw a couple lightbulbs that needed to be changed and came back and changed them and cleaned out the light fixtures I can't reach. He is very helpful and kind!
Ang R
Sep 27, 2023
I just wanted to express my gratitude for Shannon White's impeccable maintenance service in my apartment. He was quick to respond to my inquiry and was incredibly professional and kind.
Sarah Turcotte
Sep 27, 2023
I recently injured my hip and have a hard time getting around. Shannon White, one of the maintenance team, helped me unload groceries from my car yesterday, including a case of water (yuk!). Today, he helped me with my trash and approximately 10 boxes from my husband's nightly dialysis treatment at home. I really appreciated his help. It made my day! He definitely went above and beyond.
Alice Mendoza
Sep 12, 2023
Beautiful, quiet community. Maintenance requests are handled in timely manner. Shannon White was very informative and helpful with my maintenance request.
Anthony Hayes Jr
Sep 8, 2023
I am a current tenant at the Cortland Mountain Vista property. I have consistently experienced professional residential support during my stay. Cortland has been extremely thoughtful and very attentive to our needs. The entire maintenance team has been extraordinary, particularly Davel O’neal. He is always very thorough with our service requests and exhaust every possible option until a solution is found prior to closing out each task. Most recently Shannon White has displayed the same professionalism, work ethic and going out of his way to check on things that was not even requested in a preventative manner to avoid any possible issues. In addition, Ashley Barlow has been phenomenal in managing the negotiations of both of our leases, making the process as smooth as possible. In some ways, your property management team can make or break your living experience and with Cortland, it’s all in the service. I couldn’t be happier!
Larry Gooden
Sep 5, 2023
GREAT mantance team!! Shannon was so helpful with helping us move in and fix the things that needed to be done. Friendly and professional, and explained the process of everything. Customer service here all around, is spectacular. Very excited to have this place as our new home
Nicole Perkins
Sep 2, 2023
Cortland Mountain Vista is gorgeous! Clean, well-maintained, and affordable! The staff are wonderful, the maintenance crew are AMAZING, and I want to give a special shout out to Marina! She’s incredible, and truly has made the whole experience!
Verified Resident 1175510
Aug 31, 2023
Apartment Ratings
This past weekend, I came home to my apartment around midnight from a work trip and my AC was down due to a failure in the google nest thermostat. I contacted emergency maintenance and they sent a service technician who arrived shortly after. Shannon White was the tech who came to help me and he did a very good job with assessing the AC damage, setting up a portable AC unit, and ensuring my room cooled down enough before leaving. He came back the next morning to clean and fix the AC unit and helped get it back to an operational state. He was professional, kind, helpful, and answered all of my questions. I am grateful for the maintenance team here at Cortland Mountain Vista and I rest easy knowing that if any issues come up, somebody will be able to help resolve the issue in a timely manner.
Brianna Bilich
Aug 29, 2023
Shanon and Davel are an amazing maintenance team! Like the best at what they do! Super professional and super sweet! Also so great with communication and getting things done is a timely matter! Love the amazing hard work they always put in for us!
Destiney Ortiz-Patton
Aug 22, 2023