This was the easiest most pleasant move to an apartment ever!! Almost 2 years later and I do not regret loving here!!! I have felt taken care if and at home from the moment I walked in. I did not feel like just another number at an apartment. We leased the same day we looked. I could not be happier with office staff!!! I feel at home here,and very welcomed. Thank you guys for everything!!!!! ALSO Roberto the maintenance provider helped me oil one of the machines in the gym. I ask him in the hallway and I didnt even have to go through the office first. WHAT CUSTOMER SERVICE!! then the next day he saw me and ask me how it was working. Amazing!! The staff are all on top of the needs of the residents and the complex as a whole. They are always there when we need them and open to suggestion to make improvements and actually get them done!!! THANK YOU ALL!!! I just wanted to add to this today and thank you ALL especially our house keeping lady for keeping our residence so very clean every single day! This is somwth
Erica Moss
Mar 31, 2021
Cortland has been the most professional apartment complex that I have ever experienced. Throughout COVID, lockdowns, and the winter storm, the management team makes it a point to communicate to every resident about safety updates, distancing requirements, and other pertinent information. Lexi & Madison, two of the managers in the leasing office, are always in touch and are happy to assist with any management related matter. In addition to that, the building and units are chic and modern. It’s close to several different amenities and within 15 minutes of most places in the DFW Metroplex. It will be hard to consider other places to live.
Timothy James
Feb 26, 2021
For the price, this is honestly the best apartment complex I’ve lived in. The location, the office staff, and the maintenance staff were all superb. All (not that I had many) maintenance requests were completed within 24 hrs. (The same task that took Cortland to complete within a day is taking my new apartment complex a week....it’s a water filter!!). I worked third shift so I slept until late afternoon and they were more than happy to work around my schedule. The only reason I left was to move in with my girlfriend whose lease just started, but if it wasn’t for that I 100% would have renewed. Food trucks and breakfast on the go every week were always a plus and the coffee machine in the office is GREAT! Only con is the main elevator tends to be out of service every now and then, but I enjoy taking the stairs anyways. Other than that, everything was fantastic. 10/10 would recommend.
Jacob Leachman
Feb 24, 2021
I sent in a request for a microwave issue and lightbulb issues this morning. Richard and Roberto were here within an hour. They replaced the microwave and bulbs and were gone within in hour! Amazing customer service! Thank you Richard and Robert!
Juddson Callender
Jan 7, 2021
I have had a few issues with my refrigerator upon moving in to this apartment. However, the maintenance of the building, Pedro, is always of great help. He shows up in timely fashion and offers his best service with a smile. He made sure he did everything he could to have our refrigerator replaced. Pedro is the best!
Whitney N.
Jan 3, 2021
I being here over a year now and have seen different maintenance team members often. Now they have find a Maintenance Team that is pure amazing. Roberto the maintenance manger is one the best person here. He has always being reliable, prompt, and execute every open assignment with a great attitude. He’s positivity is great for the Cortland community atmosphere and now I see him as a good friend. Great job Maintenance Team. Posted by Trey
Cortez Hallmon
Dec 14, 2020
Enjoyed my stay at Cortland! Everyone was great, super friendly staff! Pedro was great with any repairs I needed!
Jeremy Daniel
Dec 13, 2020
Pedro changed my AC filter. Did a great job and was very professional.
kyle chan
Dec 13, 2020
This was the easiest most pleasant move to an apartment ever!! Almost 2 years later and I do not regret loving here!!! I have felt taken care if and at home from the moment I walked in. I did not feel like just another number at an apartment. We leased the same day we looked. I could not be happier with office staff!!! I feel at home here,and very welcomed. Thank you guys for everything!!!!! ALSO Roberto the maintenance provider helped me oil one of the machines in the gym. I ask him in the hallway and I didnt even have to go through the office first. WHAT CUSTOMER SERVICE!! then the next day he saw me and ask me how it was working. Amazing!! The staff are all on top of the needs of the residents and the complex as a whole. They are always there when we need them and open to suggestion to make improvements and actually get them done!!! THANK YOU ALL!!!
Erica Moss
Dec 12, 2020
Roberto is very in tune with the maintenance needs of the property and his staff. He is quick to respond and relentless in work ethic to get whatever issue it is handled so as to satisfy all residents. There are no "small" issues for him, if its a concern to a resident; its a BIG issue for him. We could use a few more Robertos in the world!
George Santillan
Dec 11, 2020