The service team is the best, they respond to the issues within a day A very well maintained, peaceful, secure gated community. 10/10 would recommend
Jan 17, 2022
Cortland is great. The units are brand new and have very little wear and tear, the staffing is great, and it's a quiet area. The reason I didn't give 5 stars is because of some slight issues I had but I admit they were unique to my situation. I definetly recommend at least giving this place a tour because the prices are great at the amount of sq ft and quality of apartment you will receive. Also, the amenities are pretty good. The pool area is awesome, there are propane grills and a workout room. There is also an Amazon locker type room you can have packages sent to for more security. Chloe was an amazing leasing agent through the whole process.
Jan 12, 2022
Very good community with great plans .I don’t think there are any better plan than Cortland around USAA office, other places you have to face the front door/ entry towards other neighbours, here all the apartments have their entry not facing any other door . Good space between each block. Regular Wallet trash pickup . Secure mail and package pickup. Rental includes CABLE AND INTERNET! That means no need to worry much . Attached garage plans are also available with one or two parking spaces. The staff is super friendly and helpful.Special thanks to Amy Garza . Maintenance requests are handled great and on time. Secure society, gates are operated by remote fobes and number pads . Has 2 entries and exits . Good running / walking trail at the end near Fredericksburg. PET FRIENDLY Also two lovely dog parks. Most of the breeds are allowed here . Community garden 🪴. Good Patio space . Yeah what else you need ! Love the Apartments and management
Jan 12, 2022
Cortland is great. The units are brand new and have very little wear and tear, the staffing is great, and it's a quiet area. The reason I didn't give 5 stars is because of some slight issues I had but I admit they were unique to my situation. I definetly recommend at least giving this place a tour because the prices are great at the amount of sq ft and quality of apartment you will receive. Also, the amenities are pretty good. The pool area is awesome, there are propane grills and a workout room. There is also an Amazon locker type room you can have packages sent to for more security.
Jan 9, 2022
Cindy is the most unprofessional and disrespectful person I have ever dealt with in my entire life. She is a racist a bigot and a hideous individual who will hang up on you for complaining about subpar service. DO NOT MOVE here unless you want to be treated unfairly, discriminated against and pay high rent for the worst valet trash service and customer service in the entire city. Cindy will not let you speak and talks over you and she will hang up or shoo you away especially if you are a minority. Cindy is a hideous individual and I am excited to move out finally. I hope that nobody else has to endure this woman. Cindy is unpleasant, arrogant and should be ashamed of the way she treats the residents of color. DO NOT MOVE HERE. I am breaking my lease because of Cindy the current unfair, unjust and disrespectful manager. She hung up on me while I was talking to her about a maintenance issue. Living here has been a nightmare and Cindy is the Devil.
Nov 9, 2021
I cannot begin to tell you how much I appreciate the unbelievable level of professionalism of the Office Staff. My kids are all grown and out in the world finding their way, so I am selling a huge house so I can downsize for this chapter of my life. Cindy, Kaitlyn, Chloe and Amy are true professionals and clearly love their jobs. I was in a state of panic, not knowing all the steps to make this transition and they walked me through EVERY step with a happy heart and lovely smiles on their faces. The community has so much to offer, the grounds are beautiful, and the few maintenance items I have encountered were handled quickly with the maintenance staff that is well equipped and knowledgeable. It is so peaceful, quiet and serene here, which is exactly what I needed in my crazy life right now. I am 100% happy, and looking forward to next summer to enjoy the amazing pool and amenities. Highly recommended!
Nov 8, 2021
Katie is awesome, she was so helpful and gave a great tour of this beautiful and welcoming property. She also made move in and the application process so easy and hassle free.
Oct 30, 2021
This property is a beautiful property that is well maintain their pool is beautiful and the maintenance man Gabriel was very very helpful and respectful he gets the job done !!!I give this a five star review because they have a wonderful property and staffing
Oct 16, 2021
I am NOT a resident. My wife and I did complete a tour with Amy. She was very helpful and sweet. She went above and beyond to help us. Very professional and also down to earth. The only reason I did not sign was because my employment moved me to Dallas instead of San Antonio.
Oct 16, 2021
I was able to find my new place called home. Amy was amazing and showed me exactly what I was looking for. The customer service was the best part of my experience.
Oct 15, 2021
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