Reviews | Cortland at Castle Hills

Okay, I’ve lived here for about a year and a half and I will tell you this is one of the best complexes I’ve lived at. The office and maintenance staff are AMAZING and prompt in handling any issues. The fact that the office will call you back and leave a voicemail if they missed your call is insane! Last summer when I got home from work, I found out that the apartment above me flooded and water flooded my apartment. There was no significant damage but there were HUGE machines in my apartment working to get the water out and it was extremely loud. The manager IMMEDIATELY allowed me to stay in the apartment’s model unit until my apartment was back to normal. Not only did they do that, but they did not pressure me to go back UNTIL I felt comfortable with the end result. The events the apartment has are amazing and you can tell they truly care about the residents. Amenities are top tier and I LOVE their rule of only residents parking in the garage. I’ve never had to drive around to look for a spot. LOVE the cof

Chrishae Powell

May 18, 2026

Google

The maintenance team is amazing. I do not remember everyone’s name but every interaction I’ve had with Jesse has been professional and respectful. They are a great team who are always nice and friendly and get things done.

Saturn

Apr 8, 2026

Google

Amazing community and really great and helpful staff

jon

Apr 2, 2026

Google

Ray, Gustavo, and Sanneh at Cortland at Castle Hills are an outstanding team! Their professionalism, attention to detail, and commitment to excellence truly set them apart. You can feel the pride they take in the community—it’s welcoming, well-maintained, and runs seamlessly. Top-tier service all around! ⭐️⭐️⭐️⭐️⭐️

Melody Khavari

Mar 18, 2026

Google

Sierra answered all of our questions and was so helpful and friendly with my husband and I! Wonderful community environment!

Taylor Hall

Feb 21, 2026

Google

Went to check the place out 2/20/26. Had a bunch of questions and talked to Sierra. She was highly knowledgeable and answered all of our questions. Made the experience easy and informative.

Austin Hall

Feb 21, 2026

Google

Love my apartment and the location. The staff is super nice and helpful too.

maria rivera

Feb 18, 2026

Google

I talk to shiera an she help me with the questions

Jake Patrick

Feb 16, 2026

Google

Wonderful place, and I had quick and excellent help from one of the assistant managers, Sierra.

Wesley Pruyn

Feb 16, 2026

Google

I’m generally satisfied with life here. Since it’s a new apartment, it’s clean, and I think the interior amenities use high-quality materials. There were times when the service was poor, but it has improved recently. One concern is that many birds come because the lake is nearby, but aside from that, it’s comfortable.

東郷もりえ

Dec 12, 2025

Google

Me ha gustado mucha esta comunidad, todos los trabajadores son muy buenos y me han ayudado mucho. 10/10

Alexander Sánchez

Dec 3, 2025

Google

My experience with Cortland at Castle Hills has been excellent. The friendly staff made the move in process easy and made me feel welcomed. They are always helpful and professional. The property is always clean inside, and the landscaping outside is always kept to look amazing. The property has everything you need from nice layouts of the apartment, a gym and a pool.

James Trimble

Dec 2, 2025

Google

Great apartment and community. The front office is very welcoming and easy going. Im on my 2nd lease and I have no complaints. Maintenance is always prompt. The community activities are fun. I definitely would recommend

Martian

Dec 1, 2025

Google

Moved in around 4 months ago and the living situation has been great so far. No issues during move-in, have felt very secure within the building, enjoying the garage parking, and all amenities have maintained it's cleanliness and upkeep. The front desk has been prompt and helpful with their responses whenever I have a question. Leaving at 4 stars for now as it hasn't even been 6 months yet, but happy here so far!

Samantha Choi

Dec 1, 2025

Google

Great location and amenities. Got nice walk trails in thr back

Narayana S

Nov 17, 2025

Google

The move-in process was very easy. There was constant communication and they were very timely when answering our questions. Sanneh helped us tour and move in to our apartment. She was very professional and knowledgeable. Everyone else we have encountered in the front office has been very nice and helpful as well. The amenities like the lounge, pool, and gym are very well kept and clean. Overall we have had a great experience and would recommend Castle Hills.

Acelyn Forster

Nov 12, 2025

Google

The staff is very nice and professional and move in was quick and easy

Richard Cross

Nov 10, 2025

Google

The community is extremely quiet and the staff takes care of all concerns in a timely matter. The most noise comes from the highways but it's modest. Overall good community to stay in.

Edward Hall III

Nov 10, 2025

Google

Very happy to be in the best place, Just look at this study room. Very complete gym, amazing entertainment. And above all very safe.

Gerson

Nov 10, 2025

Google

I’ve had an amazing time living at this apartment. I enjoy all the amenities. The grounds are beautiful. I love the gym and pool. Great place to stay :)

Diynyah Israel

Oct 14, 2025

Google

Beautiful apartment, great access to the tollway and quick acting management team.

Roy Martinez

Oct 9, 2025

Google

This property is absolutely amazing!! The amenities are awesome and I have enjoyed everything!! The staff is always so nice and Sierra has been so kind and helpful throughout my entire experience!! 😊😊

Emily Berryhill

Oct 4, 2025

Google

The gym being open 24/7 has been an amazing thing for me with me working crazy hours for my job! The staff here is very friendly, especially Sierra! She has gone out of her way to help out with stuff and always got it done.

Jaxon Weber

Oct 4, 2025

Google

I recently toured Castle Hills and the office team was so friendly and relatable ! I toured with Sanneh and it was a great experience overall… I’ve been apartment searching for some time and honestly was exhausted from touring other communities and every unit looking the same smh, so, before I walk in my expectations was low but the friendly staff and pleasant atmosphere got me feeling excited again. Plus they have lots of amenities and clean, spacious units and hallways! I love that it’s not far from the highway

Planet V

Oct 3, 2025

Google

The community is well kept, the amenities are amazing, and the staff is so helpful and kind! Sierra has always been quick to respond and help however she can. Best Cortland property by far!

Tyler Merutka

Sep 18, 2025

Google

This property is beautiful! Sierra was super helpful and made everything a breeze. She was good at responding to phone calls and emails! Highly recommend this complex

Madison Zuckerman

Sep 18, 2025

Google

Truly grateful for the office team! Celso is always super helpful and he always takes care of all the residents! Thank you Celso!

Roberta Barrios

Aug 2, 2025

Google

Recently moved in and it’s been great! The amenities are nice and the staff is friendly. Maintenance is also quick to fix things. Sanneh and Sierra have been very helpful.

Jika Crumpton

Jul 25, 2025

Google

Beautiful property and friendly people

Nancy Zalavarria

Jun 25, 2025

Google

Been here since Jan 2025 very easy move in process with Sierra only bad thing the service elevator was out so my movers charged me $100 more for having to come all the way around (bummer🥴). The fire alarms went off alot from Jan to March during the cold storms but hasn’t since then. The property landscape is nice & up keep around by the cleaning associates well done. They try to keep the hallways vacuumed, elevators & other areas mopped, trashed picked up but they can only do so much when some of the tenants act like slums. I’ve noticed the stairwell with trash, parking floors with residents throwing trash outta their vehicle, trash bags outside the door on certain floors outside the entry door on off trash days, people moving leaving their junk not taking it to the trash. I also have brought up the fact people drive through the parking garage like nascar & i’ve almost had 3 collisions because either they fly around the corner or use the space like it’s for one car only to drive through. I made a suggestion t

Ms. B

Jun 23, 2025

Google

Great place to live, amenities are really nice and clean. Sierra was super helpful the whole time

Samuel Hills

Jun 17, 2025

Google

Overall a great experience. Pool is fantastic. Dog park is great. Reserved parking makes sure we don’t have to search for a spot. Maintenance has been quick and responsive the few times we’ve needed something.

Dan Brewer

Jun 16, 2025

Google

Although I can say for most of my residency here, the amenities were nice, my apartment itself is nice, and I THOUGHT we had management who cared about their tenants. I can now say this is not the case. They will not help with stolen packages whatsoever, when they finally do get around to reviewing the cameras in the mail room, they will not provide the footage to the police department (PER LEWISVILLE PD) and they do not provide lease violations to individuals CAUGHT ON CAMERA taking packages that do not belong to them. Your emails will be ignored for over a month and the manager will avoid speaking with you even though you hear him laughing and speaking with the workers who allow you to sit in the leasing office for 10+ minutes as they joke around. If you don't care about package security, this is the apartment for you UPDATE: New management is nice, more diligent in ensuring package room is secure. Even called me to discuss how they will be changing mail room practices to make it more secure against theft.

Jasmine Hayward

Jun 16, 2025

Google

I’ve had a fantastic experience living at Cortland at Castle Hills! The community is beautifully maintained, and the landscaping always looks pristine. The apartments are modern, spacious, and well-designed with high-quality finishes that really make it feel like home. The amenities are a major plus—especially the resort-style pool, fitness center, and resident lounge. There’s always something happening, from food truck nights to community events, which makes it easy to meet neighbors and feel connected. Management and maintenance staff are professional, friendly, and quick to respond. Any issues I’ve had have been resolved promptly and efficiently. I also appreciate the secure package lockers and convenient location—close to shopping, dining, and major highways, but still tucked away in a peaceful neighborhood. Highly recommend Cortland at Castle Hills to anyone looking for a comfortable and well-managed place to live!

Yanick Enang

May 24, 2025

Google

I went to get a tour and Julissa was very friendly and professional when showing us around and helping us with any questions we had.

Kimberly

May 20, 2025

Google

I had the pleasure of working with Sanneh during my leasing process at Cortland at Castle Hills, and I couldn’t have asked for a better experience. From the very first interaction, Sanneh was professional, knowledgeable, and incredibly helpful.

Uchenna Charles

May 14, 2025

Google

i’ve really enjoyed living at this property. Sierra has made my move from a one bedroom to a two bedroom seamless! thank you!

marina rivas

May 6, 2025

Google

Cortland is an amazing to live at despite some of the negative comments I see over here. Majorly because of its luxury living and also amazing front office team(especially Sierra) making every request easy and seamless. Thanks to Sierra the move in and setting in was all smooth and welcoming. P.S All you gotta do for not getting your car get towed is to not park in reserved spaces, not too hard i guess.

Akash Buchi

May 5, 2025

Google

Love this community. Went to a walk through as a future prospect. I love the attention the property has. It is clean and pretty. It’s definitely at the top of my list to move in can’t wait for June to come to make it my future home. I had to leave a review since I was very pleased with the service I received.

Dany Velasquez

May 4, 2025

Google

I’ve had an absolutely fantastic experience living at Cortland at Castle Hills. The community is beautiful, well-maintained, and full of great amenities. What really made the difference for me, though, is the outstanding service—especially from Julissa! She has gone above and beyond to help with anything I’ve needed. Always friendly, professional, and quick to respond, Julissa truly makes you feel at home. Big thanks to her and the entire team for making this such a great place to live!

Sophia Ordonez

May 4, 2025

Google

Amazing beautiful place, amazing 'Celso' this guy made my day. Very welcoming. The maintenance staff extremely nice, I loved the communication and how Olda the manager made sure everything was restored. I love the staff all if them and how clean everything is.

Nelly Shamiah

Apr 25, 2025

Google

Celso, Jessica, and Zoey are fantastic 😊 I mean SUPER HELPFUL. Our tour was really professional, answered all our questions and didn't have us feeling weird or strange no matter what the question were. Newly built, looks amazing and clean. The pool area and the business center are probably two of my favorite places outside of our unit. If you haven't checked them out, you need to visit and take a tour and I believe you will love it as much as I do.

Teddy Drummond

Apr 23, 2025

Google

Since January 2025 when I first checked out this place I fell in love. I had a horrible experience my first year moving to Texas from California and Cortland specifically Sierra has been amazing. I moved in to my place in April and everything was SMOOTH! No complaints at all. The entire process was a breath of fresh air. I got to see my unit prior to moving in and even got my keys a day early since my move in date was on a Saturday. Sierra has been very responsive to all of my questions and making sure I was happy. Since moving in I feel at ease and safe. From the staff to other tenants everyone has been very welcoming and polite. I can’t wait to get 100% settled and explore all of the great amenities. 🤎

dominique g

Apr 23, 2025

Google

This property is beautiful, probably the best looking Cortland in the area in my opinion. The staff, especially the assistant manager Celso, is super friendly, even the maintenance crew goes above and beyond. If you’re looking for a luxury feel for a fraction of the price, you definitely wanna come here. Can’t recommend them enough.

Carrolee Moore

Apr 23, 2025

Google

I transferred from Cortland Las Colinas to Cortland Castle Hills in March and I absolutely love it. I love the staff and love all the amenities. The landscaping is always beautiful. The events are absolutely amazing. Cortland has always been excellent and I would definitely recommend them to anyone.

Sherrill Wilson

Apr 11, 2025

Google

Sierra is great! She has been so helpful during the move in and anything else that is needed when I reach out! Service is great too they are quick to resolve issues that they are able to control!

kelly dye

Apr 11, 2025

Google

Sierra was the best with our transition from one unit to another unit here at Cortland at Castle Hills! We love her! 🩷🩷

Jacob Duke

Apr 11, 2025

Google

Wow I’m so confused by all of the negative reviews. From the tour, to the move in process everything was so smooth! I love my new space and Seth with maintenance fixed all of my issues quickly!

D Cunningham

Mar 19, 2025

Google

I had an amazing experience working with Sierra ! From start to finish, she was professional, knowledgeable, and incredibly helpful. She made the leasing process smooth and stress-free, answering all my questions promptly and ensuring everything was handled efficiently. Herself along with the office team is still also accessible to me whenever. Cortlands friendly and approachable attitude made me feel valued and welcomed as a tenant as well as my guess. The complex is beautiful, clean, and friendly. It’s has its opportunities like any other complex although I respectfully recommend to anyone looking in the Lewisville/The colony area.

Jayla Howard

Mar 14, 2025

Google

This apartment complex is so well kept! everyone there was so welcoming and helpful! quick to answer any questions i had!

lex alv

Mar 11, 2025

Google

The management here was highly professional and Celso was extremely helpful in our search. Classy place and worth a visit for anyone looking in the Dallas area.

Jaedon Garnett

Mar 11, 2025

Google

I love it here, its super quiet. The place is very clean and the staff is nice. Updating after renewing lease. I still love it here! The pool and gym are nice. Love my apartment and its still quiet and clean.

XK483

Mar 11, 2025

Google

Celso did an amazing job with helping me find the right apartment I recently just moved to the DFW area . The team was professional, efficient, and exceeded my expectations. I highly recommend them

Alexa Lainez

Mar 11, 2025

Google

I am a new resident of Cortland at Castlehills and my transition has been amazing. My initial issues or concerns were immediately addressed by the maintenance team, Seth and Anthony. Everyone has been very supportive and willing to provide support and assistance for which I am grateful. The management team, Julissa and Sierra and the other staff, forgive me, I forgot your names have been helpful as well. I am sure your jobs are not always easy, please know, I appreciate you all! Thank you all!!!

Lonya Wiggins

Mar 11, 2025

Google

From the incredible community and welcoming staff to the prompt service and beautiful homes, my first year at Cortland at Castle Hills has been amazing. I’ve truly grown to love everything about living here and can’t wait to renew my lease and stay even longer!

Kassh Kaufmann

Mar 11, 2025

Google

I love this location, my apartments more than I could have ever hoped for, and the office team definitely helped make my transition here so smooth

Jon Oso

Feb 25, 2025

Google

I love my apartment complex so much!! The Amazing views, the pool is crystal clear, and the gym is 5 star. The entire complex is immaculate. Beautiful custom rooms and kitchens. I’m a hop, skip and jump frisco shopping and Plano. This will be my home 🏠 for maybe a lifetime!!! So satisfied!!!! Tia

Tia Nagin

Feb 25, 2025

Google

Love the apartment and the staff

Gabe Warmbrodt

Feb 25, 2025

Google

I’ve had a couple issues here and there, But overall, Sierra and Julissa the managers of the Property are great. The apartments are nice for the price and the location is phenomenal.

Adrian Hughes

Feb 17, 2025

Google

I have lived here for 4 months now. I love my apartment! My leasing process was great and the staff made it easy to lease and arrange key pickup with me moving from TN back to DFW. I’ve only had 2-3 maintenance issues and they were handled quickly. Nothing experienced here is anything out of the ordinary for mid-rise high-rise community living. Yes, there are occasional issues with the elevator, and elevator repair companies are notorious for dragging their feet on sending technicians and resolving issues quickly. Parking is simple and easy as long as you’re a registered resident and don’t park in a reserved space in the parking garage you won’t be Towed. Visitors parking is on the exterior and doesn’t require registration and none of my visitors have ever been towed. Staff keeps us well informed when things happen, or expected maintenance and I’m happy. I love the resident events when I’m able to make them. I am glad to call Cortland at castle hills home.

Cam C

Jan 17, 2025

Google

Sierra is the sweetest human being. Any concerns that I ever had she was right on top of it.

Adrian Hughes

Jan 12, 2025

Google

Really love it here! Great location, lots of awesome restaurants and entertainment close by. Gym, pools, landscaping/common areas are all well kept and it’s a great environment! Staff has been super friendly & quick to address my needs.

Billy Roberts

Nov 13, 2024

Google

Love this place. Highly recommend!

Anthony Minardo

Nov 13, 2024

Google

Gorgeous property and amazing staff! Highly recommend living here.

Victoria Sanders

Nov 13, 2024

Google

Awesome apartments great staff and management

No True Scottsman

Oct 4, 2024

Google

Great place to live. The staff and neighbors were great and any maintenance issues were fixed ASAP.

Bradley Sigman

Sep 19, 2024

Google

My tour with Natalie was absolutely amazing. She took her time going over options with me and answering all the questions I had. I have been touring communities all week and having someone like Natalie show me around was refreshing to say the least. The property is beautiful and the hallways and amenities are super clean.

Nor

Sep 19, 2024

Google

This apartment complex feels like a luxury hotel. From the moment I stepped into the leasing office, it exuded high-end living. During my tour with Natalie Ramirez, I was introduced to some impressive amenities that I’ve never seen in an apartment before—a full-size gym with a Peloton bike, a pool area, a stylish common space, and even attached garages that allow you to drive up to your floor. The community is also impeccably maintained; I’ve visited twice now, and it’s always been spotless. Thank you, Natalie, for an exceptional tour—I’m truly impressed by both you and the community.

Ajani Goddard Brown

Sep 16, 2024

Google

Amenities are above and beyond, the complex offers clean and safe facilities, the apartment itself offers up-to-date/high quality finishes and appliances, and service is friendly and helpful. all around 10/10 throughout my experience

Aleah Romanoski

Aug 30, 2024

Google

I took a tour of the community and had a great experience. All of the amenities looked amazing. The manager that was guiding the tour was very friendly and went over and beyond. Got to see one of the model units which was nice. I would recommend a tour if you’re looking for a new place!

Ethan Arnold

Aug 30, 2024

Google

Management has always been great and I love living here! They have taken care of any of my concerns promptly and professionally. I appreciate all that they do to go out of their way to make sure their renters are happy.

Landrie Strain

Aug 30, 2024

Google

I recently moved into the Cortland at Castle Hills and couldn't be happier with my decision. The complex is beautifully maintained, with lush landscaping and clean common areas. The amenities are top-notch, including a well-equipped gym, a sparkling pool, and a cozy clubhouse. The management team is incredibly responsive and friendly, always ready to assist with any concerns. My apartment itself is spacious, modern, and filled with natural light. The location is fantastic, with easy access to shopping, dining, and public transportation. Overall, The Cortland at Castle Hills provides a wonderful living experience, and I highly recommend it to anyone looking for a new home

Garrett Geiger

Aug 30, 2024

Google

I’ve had a fantastic experience with Cortland and their management team. They showed attention to detail/ professionalism from the time I reached out. The team is incredibly responsive, taking pride in maintaining the property. Cortland has been reliable and makes the whole renting experience stress-free

Nicholas Ferrentino

Aug 30, 2024

Google

My best friend, stay here. I love the setup. In side gym. Pool outside the area is always nice and clean. If you work from home and just want to get out of your apartment, the downstairs area is really cute and quiet. The walls are very thin, so no loud music or TV on volume is high. You will get a call from the office, but overall, I most definitely recommend this place.

Drizzy Draé

Aug 16, 2024

Google

Wonderful location and property, especially Brianna ,very attentive and respectful plus informative! Great staff!!

kevin rodriguez

Aug 9, 2024

Google

Wonderful secure brand new luxury clean community. Safe for your friends and family. Fantastic amenities (sparkling pool, state of the art fitness equipment to work your full body and gets result🥰, friendly neighbors, and quiet

FitBody Works

Jul 22, 2024

Google

Great place to live....clean gym wonderful residence...and a family friendly community.

D Will

Jul 20, 2024

Google

Pool party was everything!!! Great way to connect with staff and residents :)

chequoya clark

Jul 20, 2024

Google

a fantastic experience living here. The apartment itself is beautifully designed, featuring attractive flooring and a stylish combination of white and tan cabinets that create a great contrast. It's a perfect, modern aesthetic that I've come to love. Living here has been simple and easy. The amenities are top-notch, starting with the gym which is well-equipped and always clean. The clubhouse is a wonderful space for gatherings and relaxation. The coffee machine in the clubhouse is a delightful perk, providing a perfect cup every time. The pool is another highlight, always maintained well and perfect for a refreshing dip. What really sets this place apart, though, are the employees. They are incredibly friendly and always ready to help, making the community feel warm and welcoming. Overall, [Apartment Complex Name] has been a wonderful place to call home, offering comfort, convenience, and a great community atmosphere.

victoria aldarondo

Jul 20, 2024

Google

I’ve been here since December and enjoy it. Clean. Peaceful and friendly staff.

Tiffany Porter

Jul 20, 2024

Google

Great quiet place to live friendly staff.

PrettyisPoo

Jul 20, 2024

Google

Nice place to live!!!

Juan Camilo Bejarano Lopez

Jul 20, 2024

Google

Excelente lugar para vivir, tranquilo y muy limpio

María Fernanda Tibaquirá

Jul 20, 2024

Google