Featured Reviews

Edward and Jose are awesome! They fixed my issue quicker than expected and did quality work. Throughout the work order, they explained the issue(s), their plan, and reviewed all the work with me each step of the way, something I really appreciate. On top of that, they both were super friendly, nice guys. Glad to of had them help me. 5 stars, for sure. Thank you 👍

Jesse Jordan

Sep 22, 2021

Google

I have lived at this apartment complex for a very long time. The maintenance staff is wonderful. Edward, Elder and Jose always respond promptly to requests and are professional and friendly! I highly recommend this apartment community!

Mary

Sep 15, 2021

Google

My wife and I moved to The Preserve after we sold our house in McKinney over 3 years ago. We didn't plan on living in an apartment for a long time as we were looking for another house but in this tight real estate market we decided to take our time. The Preserve is different than most apartments, we consider this home. The staff is great and Maritza has been especially helpful and attentive to our requests and needs. She always greets you with a big smile and is genuinely happy to help in any way to make living here at The Preserve so wonderful. The maintenance crew is very timely in answering maintenance requests and they always do a great job. We probably will move into a house at some point but as long as we live in Plano The Preserve at Arbor Hills is our home.

Richard Bates

Aug 24, 2021

Google

Edward went above and beyond on a WEEKEND to resolve my service request!

Robert Fleming

Aug 14, 2021

Google

Edward went above and beyond Monday doing some move in repairs and way above and beyond this evening staying late to replace all my appliances! Thank you Edward for your great service!

Donna Shea

Jul 29, 2021

Google

Edward took care of work order. Awesome customer service. Good sense of humor. Very well Mannered.

Maddie Collins

Jul 28, 2021

Google

Edward responded to my service request right away and was very nice to work with!

Paige McCormick

Jul 20, 2021

Google

Edward was here with the sliding door guys and they were great, The door was fixed in a matter of minutes and we are grateful for the quick fix.

Neal Poirrier

Jul 19, 2021

Google

We had issues with the A/C not working. When I called someone he came right on over to check. A part had to be ordered, but would be in the next morning. The gentleman was there by 10:15. Within 45 minutes the issue was resolved although they were having problems with the wiring. He came by a couple of hours later to make sure the A/C was still cooling which it was! He was very polite & very well mannered. The fact that he came right on after we called was surprising! His name was Edward. He is an asset to your company!

Noreen Stephens

Jul 14, 2021

Google

Edward took care of work order.awesome customer service. Good sense of humor.

Maddie Collins

Jul 8, 2021

Google

Great Service !! Edward take care my request really fast!

Hongkun Zhang

Jul 7, 2021

Google

Edward took care of my work order right away!

Jeremy Castillo

Jul 7, 2021

Google

Edward really explained what was going on and fixed our toilet really fast. I’m so happy with the results. And thank you so much!!!!

Sydnie Reeves

Jul 2, 2021

Google

Edward hung my TV mount. ..he was AMAZING!! So thankful! Truly the best customer service. Thank you Edward!

Lindsay Calvin

Jun 30, 2021

Google

Edward took care of my AC and was wonderful the whole time!!!! Thanks Edward!!!

Alison Tappan

Jun 29, 2021

Google

I’ve lived at the Arbor Hills for 9 years and love it here! Huge trees, beautiful flowers and landscape. The apartments are beautiful and the maintenance staff responds quickly when you need something done. Friendly office staff. I spend the summer at the gorgeous pool with a waterfall fountain 😎

Cindy Miller

Jun 14, 2021

Google

The new outdoor lights they just installed make all the difference A+

Matthew Wright

Jun 4, 2021

Google

My AC had not been cooling properly and I was lucky enough to have Edward come out to personally take care of it. He has only been at this community for a few weeks but I can already tell he is going to be a huge asset! He personally called me back promptly after i submitted my request and informed me on what steps would be done to correct the problem. He arrived when he said he would, asked questions and listened to the answers i gave him and told me what he would be doing while in my apt. A few short hours later he had completely replaced my failed blower unit and the air was cooling again!! Edward is a friendly guy and he clearly knows his stuff. I dint feel like i was getting excuses or he was here to do the quick fix. Unfortunately in the past that hasnt always been the case as past maintenance would only put a band aid on the problem. Edward fixed it for good! I feel confident that he will be able to address any issues that may come up in the future. Im very very happy he is part of this community and h

shanesanger

May 21, 2021

Google

Edward responded quickly, when I put in a work order regarding my AC. He was able to troubleshoot the issue and explain what was going on very well. By the next day, my AC was fixed, and he had also replaced light bulbs that were out. Ed is efficient and professional. Thanks again!

B. Carsen

May 21, 2021

Google

After having AC issues team members Eric and Amber made every effort to get it resolved, and the service manager Edward came same day and completed the repairs. Outstanding service!

Richard Atkins

May 7, 2021

Google

Edward took care of my work order on Sunday.

Sergey Rathon

May 2, 2021

Google

We just moved in from out of state into a renovated unit sight unseen. The availability map was so helpful. Knowing that we would be the first residents post renovation made us feel extra confident and safe signing a lease from remote before getting vaccinated. Leasing: everyone is very friendly and patient. With 330 units or so .... don’t expect them to remember every detail of each application step. You need to follow up on every step like application approval, receipt of security deposit, lease signing..etc. Eric C. was incredibly patient with multiple virtual tours and walkthrough of the unit. Hopefully, they will be able to add photos of units with fireplaces also. We were concerned about space in the living room for more than a couch and a chair as pictured in the Cypress model. Amber was a team player pitching in when Eric wasn’t around. April was incredibly patient spending literally hours updating inconsistencies in the lease vs lease addendums. Everything is done online through an applicant portal.

Vgoog L-Mer

May 1, 2021

Google

Edward, one of the maintenance staff, did a professional and efficient job of fixing several outlets that were not working post-remodeling. (The complex is undergoing extensive remodling and upscaling.) He notified us of his arrival, arrived on time, was very friendly and professional, explained his work and instructed us in basic wiring, and completed the job very quickly. Edward is an asset to Cortland and the Preserve at Arbor Hills. He is one of the key people making life at the Preserve worry-free and very goodl.

DM Mervar

May 1, 2021

Google

Edward took care of our workorder right away, it is much appreciated!

Herony Rossouw

Apr 24, 2021

Google

Edward completed the order fast and efficiently. Amazing timing and friendly .

Keenan phipps

Apr 24, 2021

Google

So far our experience has been great! Attentive management, staff, and maintenance. Friendly neighbors and great with pets. Strong sense of community We had an issue with our shower valve and the maintenance man Edward came after hours to shut off the water, then returned back next day with a new part to replace the broken one. Awesome service!

Surrounded Sounds

Apr 13, 2021

Google

I love my place, our community, the environment is neat! and management and team are very nice and professional.

Current Resident

Apr 13, 2021

Apartments.com

Edward responded quickly to my maintenance request and took care of the problem, and all was done with a smile.

Alexa

Apr 10, 2021

Google

I have lived here since June 2014 and have appreciated how they have made us feel like respected and cared for tenants.

Anonymous

Mar 31, 2021

Apartments.com

I just want to know how to do this review. It looks nice, love the community

Anonymous

Mar 10, 2021

Survey

When I first rented my apartment at Arbor Hills, I loved it there. You got a great size apartment for a decent price. I rented there because of Josh and Ciera. They were awesome. I enjoyed living at this complex and miss it everyday. The maintenance staff was amazing, and such a nice guy.

Misty Williamson

Dec 22, 2020

Google

Elder is absolutely wonderful. Friendly and excellent at his job. Everyone loves Elder. He needs a raise!

Mary Alice Hood

Sep 28, 2020

Google

I moved into this complex last February and absolutely love it! I am single and have several friends who are Plano Police officers and when I told them where I was moving they all told me that it was a great complex and they were rarely called here for incidents while they were on patrol. Best decision I ever made! The entire office staff and maintenance are awesome! They continue to improve the property by painting the buildings and building a dog park. I highly recommend this property!

Deanna Parker

Sep 18, 2020

Google

I have lived at Arbor Hills for 3 years and just renewed my lease. The location is ideal and enhanced by the adjoining nature preserve. Plenty of trails for walking, jogging or exercising your dog. Arbor Hills is a well landscaped mature complex. Many of the apartments overlook the adjacent nature preserve which creates a natural environment. Cortland has taken on the task of methodically upgrading each of the units. This is in addition to repainting the exterior of all buildings and walkways, creating a dog park and improving other amenities. All of this contributes to a pleasant and peaceful apartment atmosphere which is unlike surrounding complexes. The maintenance crew (led by Dennis and Elder) is prompt and professional. I have never had a problem. They take pride in their work and show a genuine interest in acquainting themselves with the tenants. Since Cortland began managing the property at the beginning of 2020, onsite management (led by Yardley, April and Amber) has been very responsive, friendly

John Rebensdorf

Sep 16, 2020

Google

I highly recommend, the staff was super helpful and i love the cleanliness of the apartments.

Cindy Sandoval

Sep 11, 2020

Google

Omg, I can’t tell you how amazing the staff here is! They are so kind and welcoming, I cannot wait to move in!

Ryan Schneider

Sep 10, 2020

Google

Amber in the office is BEYOND AMAZING!!!! She is so helpful and caring, she will help you in any way she can. She makes me feel like family and because of that we LOVED this apartment!

Elizabeth Cohen

Sep 10, 2020

Google

Me and my wife sold our house and were unsure whether we would be fit to be renters again. That was 7 years ago and boy are we happy that we chose this place. From top to bottom, this place checks off all the boxes for me. Amber, Yardley, April, Dennis, Elder, Jose.. these people have the kindest hearts. If you're in the Market for an apartment, look no longer!

Sonny Fletcher

Sep 10, 2020

Google

Recently visited this office and was treated very kindly by the staff. Eric (the leasing agent) was very helpful with all my questions and concerns. The property and office seemed well taken care of as well!

Joshua Medrano

Sep 8, 2020

Google

Left this property amazed with everything! Checked every box on my list on what I wanted in a apartment. Even the customer service was great. Eric answered all of my questions. Unfortunately we decided on a different property due to it being closer to my sons school. However, I would highly recommend this apartment.

Ben Bausu

Sep 8, 2020

Google

So I did a tour at this property with my girlfriend and the person who attended me, Eric was very professional and answered all the questions I asked politely and had a great attitude. He explained everything to me so well.

Edwin Maldonado

Sep 8, 2020

Google

I loved the cleanliness of the property! Eric in the front office did our tour and we loved his enthusiasm.

Sara Love

Sep 8, 2020

Google

I have been living in this apartment complex already 3 years. Love this property and people , who work here I want to say special thank to assistant manager April. She is very friendly, professional , going above and beyond to make residents happy. April always offers help and makes extra steps to resolve any issues. I recommend this apartment complex to my friends and coworkers. Love everything about this property. Best place to live.

eleonora Leonova

Aug 10, 2020

Google