Featured Reviews

Edward helped me out. I had locked myself out of my apartment, and he drove back after hours and took care of my work order. Tremendously helped out and was very professional!

Russell Turkel

Jun 30, 2022

Google

Edward on the maintenance team is fantastic! Are A/C unit was not working and within an hour of submitting the request to fix it, he was calling me to schedule a time to come see it. My fiancé and I would have had to fight with our old complex to even get someone to call us, not alone come out and fix it as fast as Edward did! We love this community and Edward and the rest of the staff are big part of the reason!

Chris Ellis

Jun 25, 2022

Google

Edward with the Maintenance Team does amazing work! Very professional and polite and addresses any and all requests quickly and pays great attention to detail. The rest of the Maintenance Team and the Leasing Office staff are always fantastic as well! A+++++

Steve Schmidt

Jun 22, 2022

Google

Thanks Edward for the quick help. Gave the office a call regarding my maintenance issues and 30 minutes later the issue has been resolved.

Dave T

Jun 14, 2022

Google

Apartments are very nice

Undra Stanley

Jun 3, 2022

Google

Edward the maintenance guy is awesome ,helpful and shows up on time. We're lucky to have him in our community!

bujaboy84

Jun 2, 2022

Google

My husband and I just recently moved from Southern California to Plano, TX and after careful consideration and reviews with many communities/properties, we chose Cortland - Arbor Hills for our new home! We are so impressed with the professionalism, genuineness, and transparency with our leasing agent Eric Cruz. Also specifically all or our maintenance requests were handled with "kit gloves" with "Edward" the Maintenance Manager, who scheduled our requests via a phone call, which was very surprising to us, and we had an outstanding/professional experience with him handling all of our move-in inspection requests with his teammate Jose. We were also surprised that this amazing community allows for a one-hour COMP time to assist with hanging TV mounts or curtain rods....OMG!! If me and my husband can give 10 stars...it would be here at Arbor Hills!! A HUGE bonus is that the newly, beautiful, waterfall POOL just opened this past weekend and we are enjoying it so much! Please consider this wonderful community your

Joyce Perriott Frith

Jun 2, 2022

Google

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Abubakar Muhd Balis Birniwa

May 31, 2022

Facebook

My wife and I just moved into our new home today at Arbor Hills...from the West Coast and we were very impressed with Eric Cruz's professionalism, genuineness, and transparency with the entire move-in process. We would definitely recommend 👌 moving into this beautiful community. I know it is only Day 1, but wanted to let you all know...great experience so far!!

Jerry Frith

May 17, 2022

Google

Edward and Elder took care of my work order very quickly and efficiently. They were very kind and were also very kind to my cat! Thank you and I appreciate all the hard work! :)

Maricella G

May 5, 2022

Google

The leasing office staff is so nice, and the new remodel is great! Such a safe, clean complex

Audrey Lindgren

May 5, 2022

Google

Edward took care of our maint issue within a couple hours on a hot day!

Nick Pagliaro

Apr 10, 2022

Google

CORTLAND buen lugar para vivir, muy claros ante la información y contrato de arrendamiento. Edward muy buen profesional en su trabajo, solucionado el bote de agua. Muchas gracias

Abel Molina

Apr 1, 2022

Google

Edward is is a very good employee here he takes care of the tenants he’s very cooperative and hardly ever says no to anything and we’re just lucky to have him here at the property

E Perry

Mar 17, 2022

Google

The new maintenance name Ash he was such professional and manners and he repaired my place issue fast and he was very respectful 👏👏👏

Wils Auto

Mar 9, 2022

Google

Dishwasher wasn't emptying, was concerned of standing water smell, called maintainance made a call and within 10 minutes and Edward and Jose were here on the coldest day to repair. I was not aware there was a button to hold to drain if it didn't within the cleaning cycle Hold 3 seconds close door and DRAINED! THANKS GUY'S

Garrett Hurula

Feb 24, 2022

Google

Muy bien el complejo 👏

Erick en Texas 504

Feb 7, 2022

Google

Jose and edward came feb 4 th 2022 to fix our heater after being cold all night. They were super fast to respond and to fix our heater so we can be warm and cozy. Thank you so much best of the best service. Super satisfied and happy with their help thank you so much.

julieta martinez

Feb 4, 2022

Google

elder is absolutely wonderful. Friendly and excellent at his job. Everyone loves Elder. He needs a raise. Edward is just great. Courteous efficient and very friendly

Mary Alice Hood

Jan 26, 2022

Google

elder is absolutely wonderful. Friendly and excellent at his job. Everyone loves Elder. He needs a raise. Edward is just great. Courteous efficient and very friendly

A Google User

Jan 26, 2022

Google

Edward help me with myStuff that was very heavyIt was very helpful with some heavy stuff I had to remove and also he’s a very nice person nice personality thank you

Bernice Muhammad

Jan 20, 2022

Google

Edward was quick to take care of my work order.

susan johnson

Jan 13, 2022

Google

I’ve lived in Arbors Hills now for a few years. I would definitely recommend this place if you are looking for a place to live in Plano. The location is amazing, the apartments are nice and spacious and the staff is very responsive. The maintenance team is very helpful, especially Edward who took time out of his day to help me carry some packages up the stairs. So if you are looking to move to Plano, this place should be at the top of your list.

Matt

Dec 21, 2021

Google

Maintenance (Edward specifically) was amazing. Super friendly and got to my work orders super fast. Area is very nice and quiet (exactly what i wanted) and close to everything! Eric (leasing agent) was welcoming and communication was always easy! Would recommend!

Justin Tam

Dec 21, 2021

Google

Edward took care of my work order promptly. He was professional and courtesy.

Mark Meyer

Dec 20, 2021

Google

Edward What’s cloth and showed up to assist me with my garage.

Cedric Blair

Dec 1, 2021

Google

Best and fastest service. Edward was fantastic!

Tia Benson

Nov 29, 2021

Google

Quick problem solving of maintenance request done by Edward!

Verilynn Hocog

Nov 26, 2021

Google

We moved in in early August and there were a few issues I had, the model they showed us wasn’t what we got, (I’ve added the pics under photos)...however, I give it 5 stars because everything else about the place we love, the staff is always accommodating even when we complained about the kitchen...Edward is always hands on deck, even put in a service request and he came the same day...neighbors seems nice as well, no issues with parking...if everything stays like this we’ll be renting again next here

Booking With Bri

Nov 10, 2021

Google

The Maintenance Team is one big reason I continue to live here. Today I submitted a service request to check my heater and within 45 minutes of the request, Edward and Elder were at my front door, despite the pouring rain! They are always professional, knowledgeable and willing to help!!

Sara O'Neal

Nov 2, 2021

Google

My experience at Cortland, Arbor Hills has been great so far. It's a quiet and pleasant neighborhood. Eric and all the other staff are very friendly.

Harsha

Oct 29, 2021

Google

After moving in last month, my overall experience at Cortland Arbor Hills has been great. There were a few maintenance concerns when I moved in, but management was responsive, and Edward came out and fixed them all.

Joshua Choe

Oct 29, 2021

Google

Located next to a nature preserve, it has all of the views!! 🌲🌳

Ty Crigler

Oct 28, 2021

Google

Thank you to a great staff Eric, Nevada, Sarah, Edward, Elder, and Jose. You all are some of very reasons I stay year after year.

A T

Oct 28, 2021

Google

Moved in over the summer and have absolutely loved living here !! Nevada is amazing and is always helping me with anything I need !! Maintenance is always fast and very easy to request too- all staff is so so kind to me and my pup :)

aysiah jenkins

Oct 28, 2021

Google

Recently moved into Cortland Arbor Hills and have had a great experience so far. We had the pleasure of working with Nevada throughout the rental process. She was super knowledgeable, responsive, and willing to go the extra mile to ensure any issues we had were resolved. The apartment was recently renovated, so it looks brand new. Service request system is also easy to use and maintenance team has been very prompt in addressing any requests.

C Heath

Oct 28, 2021

Google

Edward took care of my work order.

Bill Jones

Oct 28, 2021

Google

I love living at Cortland Preserve at Arbor Hills. I've been here 4 years & can't imagine living anywhere else. Great attentiveness by management & maintenance! I'm proud to show others my community & apartment! Eric Cruz in our office has gone above & beyond my expectations in helpfulness.

Linda Sims

Oct 27, 2021

Google

CORTLAND buen lugar para vivir, muy claros ante la información y contrato de arrendamiento.

Abel Molina

Oct 27, 2021

Google

I have only lived here for approximately six months, but my experience so far has been great. Since I initially came over to get information on the units available, Eric was friendly, helpful and great to work with in order to get the the leasing process done. He and everyone else in the staff have also been great. The times I have had had to get help from maintenance, they have also been great. Just earlier, Edward promptly came over took care the service request and as soon as it was done, he reached out to let me know it was done and explained what he had done.

Daniel Martinez

Oct 26, 2021

Google

Edward took care of my pest control and fixed

tim kastilahn

Oct 26, 2021

Google

I visited Cortland Arbor Hills as I am planning on moving out by March next year. I was helped by Eric Cruz who was very profesional, helpful and kind as I was being informed of the requirements and prices of the property. This property is definitely on top of my list to move in, the environment it’s safe and the staff are warm and friendly.

angie gallardo

Oct 26, 2021

Google

Edward took care of the pest control as soon as I called. Super quick and helpful maintenance:)

Yasmeen Gomez

Oct 20, 2021

Google

Edward came out to work in my unit today, and did a great job with replacing my microwave and dishwasher. Professional work and great customer service. Thank you so much Edward!

Rose Marie Carranza

Sep 23, 2021

Google

Edward and Jose are awesome! They fixed my issue quicker than expected and did quality work. Throughout the work order, they explained the issue(s), their plan, and reviewed all the work with me each step of the way, something I really appreciate. On top of that, they both were super friendly, nice guys. Glad to of had them help me. 5 stars, for sure. Thank you 👍

Jesse Jordan

Sep 22, 2021

Google

I have lived at this apartment complex for a very long time. The maintenance staff is wonderful. Edward, Elder and Jose always respond promptly to requests and are professional and friendly! I highly recommend this apartment community!

Mary

Sep 15, 2021

Google

My wife and I moved to The Preserve after we sold our house in McKinney over 3 years ago. We didn't plan on living in an apartment for a long time as we were looking for another house but in this tight real estate market we decided to take our time. The Preserve is different than most apartments, we consider this home. The staff is great and Maritza has been especially helpful and attentive to our requests and needs. She always greets you with a big smile and is genuinely happy to help in any way to make living here at The Preserve so wonderful. The maintenance crew is very timely in answering maintenance requests and they always do a great job. We probably will move into a house at some point but as long as we live in Plano The Preserve at Arbor Hills is our home.

Richard Bates

Aug 24, 2021

Google

Edward went above and beyond on a WEEKEND to resolve my service request!

Robert Fleming

Aug 14, 2021

Google

Edward went above and beyond Monday doing some move in repairs and way above and beyond this evening staying late to replace all my appliances! Thank you Edward for your great service!

Donna Shea

Jul 29, 2021

Google

Edward took care of work order. Awesome customer service. Good sense of humor. Very well Mannered.

Maddie Collins

Jul 28, 2021

Google

Edward responded to my service request right away and was very nice to work with!

Paige McCormick

Jul 20, 2021

Google

Edward was here with the sliding door guys and they were great, The door was fixed in a matter of minutes and we are grateful for the quick fix.

Neal Poirrier

Jul 19, 2021

Google

We had issues with the A/C not working. When I called someone he came right on over to check. A part had to be ordered, but would be in the next morning. The gentleman was there by 10:15. Within 45 minutes the issue was resolved although they were having problems with the wiring. He came by a couple of hours later to make sure the A/C was still cooling which it was! He was very polite & very well mannered. The fact that he came right on after we called was surprising! His name was Edward. He is an asset to your company!

Noreen Stephens

Jul 14, 2021

Google

Edward took care of work order.awesome customer service. Good sense of humor.

Maddie Collins

Jul 8, 2021

Google

Great Service !! Edward take care my request really fast!

Hongkun Zhang

Jul 7, 2021

Google

Edward took care of my work order right away!

Jeremy Castillo

Jul 7, 2021

Google

Edward really explained what was going on and fixed our toilet really fast. I’m so happy with the results. And thank you so much!!!!

Sydnie Reeves

Jul 2, 2021

Google

Edward hung my TV mount. ..he was AMAZING!! So thankful! Truly the best customer service. Thank you Edward!

Lindsay Calvin

Jun 30, 2021

Google

Edward took care of my AC and was wonderful the whole time!!!! Thanks Edward!!!

Alison Tappan

Jun 29, 2021

Google

I’ve lived at the Arbor Hills for 9 years and love it here! Huge trees, beautiful flowers and landscape. The apartments are beautiful and the maintenance staff responds quickly when you need something done. Friendly office staff. I spend the summer at the gorgeous pool with a waterfall fountain 😎

Cindy Miller

Jun 14, 2021

Google

The new outdoor lights they just installed make all the difference A+

Matthew Wright

Jun 4, 2021

Google

My AC had not been cooling properly and I was lucky enough to have Edward come out to personally take care of it. He has only been at this community for a few weeks but I can already tell he is going to be a huge asset! He personally called me back promptly after i submitted my request and informed me on what steps would be done to correct the problem. He arrived when he said he would, asked questions and listened to the answers i gave him and told me what he would be doing while in my apt. A few short hours later he had completely replaced my failed blower unit and the air was cooling again!! Edward is a friendly guy and he clearly knows his stuff. I dint feel like i was getting excuses or he was here to do the quick fix. Unfortunately in the past that hasnt always been the case as past maintenance would only put a band aid on the problem. Edward fixed it for good! I feel confident that he will be able to address any issues that may come up in the future. Im very very happy he is part of this community and h

shanesanger

May 21, 2021

Google

Edward responded quickly, when I put in a work order regarding my AC. He was able to troubleshoot the issue and explain what was going on very well. By the next day, my AC was fixed, and he had also replaced light bulbs that were out. Ed is efficient and professional. Thanks again!

B. Carsen

May 21, 2021

Google

After having AC issues team members Eric and Amber made every effort to get it resolved, and the service manager Edward came same day and completed the repairs. Outstanding service!

Richard Atkins

May 7, 2021

Google

Edward took care of my work order on Sunday.

Sergey Rathon

May 2, 2021

Google

We just moved in from out of state into a renovated unit sight unseen. The availability map was so helpful. Knowing that we would be the first residents post renovation made us feel extra confident and safe signing a lease from remote before getting vaccinated. Leasing: everyone is very friendly and patient. With 330 units or so .... don’t expect them to remember every detail of each application step. You need to follow up on every step like application approval, receipt of security deposit, lease signing..etc. Eric C. was incredibly patient with multiple virtual tours and walkthrough of the unit. Hopefully, they will be able to add photos of units with fireplaces also. We were concerned about space in the living room for more than a couch and a chair as pictured in the Cypress model. Amber was a team player pitching in when Eric wasn’t around. April was incredibly patient spending literally hours updating inconsistencies in the lease vs lease addendums. Everything is done online through an applicant portal.

Vgoog L-Mer

May 1, 2021

Google

Edward, one of the maintenance staff, did a professional and efficient job of fixing several outlets that were not working post-remodeling. (The complex is undergoing extensive remodling and upscaling.) He notified us of his arrival, arrived on time, was very friendly and professional, explained his work and instructed us in basic wiring, and completed the job very quickly. Edward is an asset to Cortland and the Preserve at Arbor Hills. He is one of the key people making life at the Preserve worry-free and very goodl.

DM Mervar

May 1, 2021

Google

Edward took care of our workorder right away, it is much appreciated!

Herony Rossouw

Apr 24, 2021

Google

Edward completed the order fast and efficiently. Amazing timing and friendly .

Keenan phipps

Apr 24, 2021

Google

So far our experience has been great! Attentive management, staff, and maintenance. Friendly neighbors and great with pets. Strong sense of community We had an issue with our shower valve and the maintenance man Edward came after hours to shut off the water, then returned back next day with a new part to replace the broken one. Awesome service!

Surrounded Sounds

Apr 13, 2021

Google

I love my place, our community, the environment is neat! and management and team are very nice and professional.

Current Resident

Apr 13, 2021

Apartments.com

Edward responded quickly to my maintenance request and took care of the problem, and all was done with a smile.

Alexa

Apr 10, 2021

Google

I have lived here since June 2014 and have appreciated how they have made us feel like respected and cared for tenants.

Anonymous

Mar 31, 2021

Apartments.com

I just want to know how to do this review. It looks nice, love the community

Anonymous

Mar 10, 2021

Survey

When I first rented my apartment at Arbor Hills, I loved it there. You got a great size apartment for a decent price. I rented there because of Josh and Ciera. They were awesome. I enjoyed living at this complex and miss it everyday. The maintenance staff was amazing, and such a nice guy.

Misty Williamson

Dec 22, 2020

Google

Elder is absolutely wonderful. Friendly and excellent at his job. Everyone loves Elder. He needs a raise!

Mary Alice Hood

Sep 28, 2020

Google

I moved into this complex last February and absolutely love it! I am single and have several friends who are Plano Police officers and when I told them where I was moving they all told me that it was a great complex and they were rarely called here for incidents while they were on patrol. Best decision I ever made! The entire office staff and maintenance are awesome! They continue to improve the property by painting the buildings and building a dog park. I highly recommend this property!

Deanna Parker

Sep 18, 2020

Google

I have lived at Arbor Hills for 3 years and just renewed my lease. The location is ideal and enhanced by the adjoining nature preserve. Plenty of trails for walking, jogging or exercising your dog. Arbor Hills is a well landscaped mature complex. Many of the apartments overlook the adjacent nature preserve which creates a natural environment. Cortland has taken on the task of methodically upgrading each of the units. This is in addition to repainting the exterior of all buildings and walkways, creating a dog park and improving other amenities. All of this contributes to a pleasant and peaceful apartment atmosphere which is unlike surrounding complexes. The maintenance crew (led by Dennis and Elder) is prompt and professional. I have never had a problem. They take pride in their work and show a genuine interest in acquainting themselves with the tenants. Since Cortland began managing the property at the beginning of 2020, onsite management (led by Yardley, April and Amber) has been very responsive, friendly

John Rebensdorf

Sep 16, 2020

Google

I highly recommend, the staff was super helpful and i love the cleanliness of the apartments.

Cindy Sandoval

Sep 11, 2020

Google

Omg, I can’t tell you how amazing the staff here is! They are so kind and welcoming, I cannot wait to move in!

Ryan Schneider

Sep 10, 2020

Google

Amber in the office is BEYOND AMAZING!!!! She is so helpful and caring, she will help you in any way she can. She makes me feel like family and because of that we LOVED this apartment!

Elizabeth Cohen

Sep 10, 2020

Google

Me and my wife sold our house and were unsure whether we would be fit to be renters again. That was 7 years ago and boy are we happy that we chose this place. From top to bottom, this place checks off all the boxes for me. Amber, Yardley, April, Dennis, Elder, Jose.. these people have the kindest hearts. If you're in the Market for an apartment, look no longer!

Sonny Fletcher

Sep 10, 2020

Google

Recently visited this office and was treated very kindly by the staff. Eric (the leasing agent) was very helpful with all my questions and concerns. The property and office seemed well taken care of as well!

Joshua Medrano

Sep 8, 2020

Google

Left this property amazed with everything! Checked every box on my list on what I wanted in a apartment. Even the customer service was great. Eric answered all of my questions. Unfortunately we decided on a different property due to it being closer to my sons school. However, I would highly recommend this apartment.

Ben Bausu

Sep 8, 2020

Google

So I did a tour at this property with my girlfriend and the person who attended me, Eric was very professional and answered all the questions I asked politely and had a great attitude. He explained everything to me so well.

Edwin Maldonado

Sep 8, 2020

Google

I loved the cleanliness of the property! Eric in the front office did our tour and we loved his enthusiasm.

Sara Love

Sep 8, 2020

Google

I have been living in this apartment complex already 3 years. Love this property and people , who work here I want to say special thank to assistant manager April. She is very friendly, professional , going above and beyond to make residents happy. April always offers help and makes extra steps to resolve any issues. I recommend this apartment complex to my friends and coworkers. Love everything about this property. Best place to live.

eleonora Leonova

Aug 10, 2020

Google