I've been living here almost half a year, and the maintenance staff have been wonderful the whole time. Not only are the support staff knowledgeable, but they're also very kind. Jose and Edward are professional and great at their job. Edward helped with a broken water heater, and he had a new one installed in less than 8 hours. Talk about great customer service! Hopefully Cortland pays their staff well as they contribute immensely to the positive experience at Cortland properties.
Alejandro Garcia
Nov 21, 2022
Best staff! I have no complaints!! :)
Alexandra Brown
Nov 18, 2022
This is my 1st review since I've arrived here since this August. This came through when I needed a apartment immediately after leaving the base. The apartment size is bigger than I expected. Great view from the balcony and privacy. Safe gated environment. Location is even more perfect to travel to work. In the midst Great options of shopping areas and malls, restaurants, and options of nearby theaters to chose from. Only 30 mins the most from the airport. I think I did a good job choosing this as my 1st place to rent.
Cameron Smiley
Nov 15, 2022
I’ve lived here 3 years and the staff have all been very helpful. For example my car wouldn’t start and Edward saw and saved me by jumping my car. He saw me messing with it and came right over unprompted and helped. The nature and proximity to the park brought us here. The staff keep us from wanting to leave.
Nicholas Mazzola
Nov 15, 2022
Edward has been very helpful in assisting me with the Samsung oven and dishwasher whenever they have been issues. He is so AWESOME and KIND! Thanks for all you do! Elder is always prompt when making service request repairs... Great Maintenance Staff! The staff at Arbor Hills is absolutely marvelous! Always friendly and there to help with all issues that come up... Just love them... Maritza, Amber and April... YOU GO GIRLS! Woohoo! Recently, I noticed that wasps had built a nest between the window and the screen. They must have entered after hail damaged the window screen. Being highly allergic to bee stings, I called the office and they sent Elder Morales here within an hour or so. Elder removed the hive and repaired the screen within 30 minutes of entering my apt. Thank you so much Elder for everything that you do....garbage disposal, kitchen fluorescent light bulb replacement, assisting Nebraska Furniture on the installation of my washer and dryer and the water pressure in main bath. You're totally AWESOME!
Allie Walton
Nov 15, 2022
We've had a few issues since moving in with our power but the team and management have always been extremely helpful in getting things resolved and quickly. I love how much they communicate with me and make sure I'm in the loop. In regards to the area, I love our neighbors, very kind people we love around. Pet friendly community where everyone likes to talk with one another, including the dogs lol! I feel comfortable and happy, just wanted to leave the review after being here for about 3 months :)
Elizabeth Schillinger
Nov 3, 2022
Muito bacana o condominio
Cadu Machado 3
Oct 18, 2022
Edward took care of my service request to fix our kitchen sink. Very quick! Thank you!
Natasha Hawkins
Oct 10, 2022
Have lived at this property for almost a year, all great. With that said, had an emergency this morning and the response was almost immediately, the best! Dennis and Edward went beyond their call this morning. Thank you both so much!
Ruth Rodriguez
Oct 10, 2022
Just recently moved here and have been nothing but outstanding customer service very caring community and will definitely will be here for a while . Great team and management
Summer Flowers
Oct 8, 2022
Hey Bear Creek a quiet and comfortable community to live in personal staff friendly and welcoming to the community I like it here
Junior Read
Oct 3, 2022
It is a wonderful place to live. Nice amenities and a feeling of security and friendly people.
Sep 25, 2022
Apartments.com
Top notch professional, responsive, caring, committed Maintenance and Office Staff. Always concerned and addressing the needs and wants (when practical) to ensure residents' satisfaction.
Sep 25, 2022
Apartments.com
The community is beautiful love being on the green belt And the help I receive from Michelle in the leasing office is always pleasant.
Sep 25, 2022
Apartments.com
I enjoy living at Elon uptown. I have a great Floorplan in the west building with a good amount of space for just myself
Sep 24, 2022
Apartments.com
Seneca is super clean and a super well maintained building. Staff is friendly and helpful.
Sep 24, 2022
Apartments.com
A great community with great staff that are extremely accommodating and communicative!
Sep 23, 2022
Apartments.com
Based on my time with this community so far, it has been good so far where noise level is low and residents are respectful of one another. Management is great on communication and coordination with maintenance.
Sep 23, 2022
Apartments.com
It's a creat place to live location is nice , it surroundings with a lot of shopping center and restaurants
Sep 22, 2022
Apartments.com
Management and maintenance have been responsive and I really love my townhouse
Sep 21, 2022
Apartments.com
I have lived at the Miles for many years, for to be precise. It has been easy to stay for such a long time, as the community truly feels like our home. Even during the struggles of the pandemic, the miles remained a positive, community forward complex that we have thoroughly enjoyed being residents. We have recommended to many friends, and will continue to do so when friends or acquaintances are looking for housing in uptown.
Sep 21, 2022
Apartments.com
This is a beautiful place to live ! Very friendly & helpful staff & beautiful well kept grounds !!!!
Sep 21, 2022
Apartments.com
Excellent place to live in a quite neighborhood and good front desk staff and maintenance crew.
Sep 21, 2022
Apartments.com
The Overature Arboretum is a beautiful, well-maintained and well-managed facility that I can’t say enough good things about. It is the second community for seniors that we have lived in. I wish we had moved here first.
Sep 21, 2022
Apartments.com
Very clean, safe, and conveniently located. Friendly staff and residents. Lots of good amenities.
Sep 20, 2022
Apartments.com
Nothing is perfect in life but our stay here has been pretty close.
Sep 20, 2022
Apartments.com
As new empty-nesters, we searched for over a year for luxury condo in a safe neighborhood. We’re so happy that we found Ascent!
Sep 20, 2022
Apartments.com
I love my new home at Ascent Peachtree! It is an absolutely stunning property with breathtaking views and luxe amenities. My leasing consultant Donte's attention to detail and professionalism have truly left me speechless! My move-in experience was unmatched and we are so happy to call Ascent Peachtree our new home. I am looking forward to making so many memories! Thank you!
Sep 20, 2022
Apartments.com
Absolutely wonderful experience! The place is absolutely stunning, the staff and concierge are welcoming, polite and courteous. My neighbors are a delight and I really enjoy living here. Beautiful place to call home! Thank you Ascent Peachtree!
Sep 20, 2022
Apartments.com
Love the commitment of the maintenance staff and the office staff to making sure my maintenance request was completed quickly. It was an issue with my refrigerator but they got it handled quick. Bruce and Justin are the best! And Lonnie at the office, thank you for all your help!
Sep 19, 2022
Apartments.com
I love how quiet the neighborhood is and seems to be pretty safe place to live. Most neighbors that I’ve come across seem friendly or like to keep to themselves.
Sep 19, 2022
Apartments.com
I would like some newer amenities in the complex, parking lots repaired and a different trash service but other than that I love it here. It’s a semi quiet community in a decent area. I love that it’s close to all the parks!
Sep 19, 2022
Apartments.com
A great place to live and they made it all so easy!
Sep 18, 2022
Apartments.com
Villas at techridge are continuously trying to improve on the community. The grounds are kept well and compared to other communities like these the value is good.
Sep 18, 2022
Apartments.com
I have been living in The Bowen for months and the experience is exceptional. The materials used in construction are top shelf, the amenities are great, the location is excellent, and employees are professional.
Sep 18, 2022
Apartments.com
I have had a positive experience with the maintenance team for being professional and prompt in response to my maintenance request. Overall Avana Heather Ridge, provides a positive community through the facilities they provide to the residents such as the pool, and safe walking area. The friendly and accommodating staff has been their robust asset I believe. Thanks so much.
Sep 17, 2022
Apartments.com
I love their marketing and how they present the community, and overall it is a clean and safe place.
Sep 17, 2022
Apartments.com
Staff is always helpful with any questions or concerns. Management is always available for questions which is amazing compared to other apartments I’ve lived at in Arizona since moving for the east coast. Great price and size of my bedroom plus the renovation is great and go so well with the modern look for my home I was going for :)
Sep 16, 2022
Apartments.com
I have found Elan of Williamsburg to be a very pleasant place to stay. Residents are usually very friendly and staff is always ready and willing to help you. I feel very secure no matter what time I go outside.
Sep 16, 2022
Apartments.com
The Arbors is my favorite place! I feel like I live in a beautiful park,surrounded by mature shade trees, where families of turkeys graze in the morning and evening. My "house" has a big storage shed and a front fenced in patio and a back yard covered & fenced in patio. I feel safe waking my dog at night or day. They have a nice dog park, but I prefer to walk my dog so we both get exercise.
Sep 16, 2022
Apartments.com
Creekwood management/maintenance are the best. They always respond and are pleasant to work with. We are in our third year with Creekwood. Their attention to detail to overall follow through is super. Makes my life much easier.
Sep 16, 2022
Apartments.com
Wonderful complex, conveniently located and a great balcony
Sep 16, 2022
Apartments.com
Love the community and atmosphere. All the residents as well as staff are friendly. Will definitely recommend this apartment complex to friends and family.
Sep 15, 2022
Apartments.com
Super nice place to live. Super clean and well maintained !
Sep 15, 2022
Apartments.com
Prynne Hills is a beautiful community. You will find residents here to be friendly and cordial. The response to maintenance request is outstanding compared to other places. This is a very nice place to call home!
Sep 15, 2022
Apartments.com
I’ve had very favorable experiences with the whole staff at Avana Bayview. Always ready to help attend to your needs and pleasant attitudes.
Sep 15, 2022
Apartments.com
Living in the woods. Eight Towncenter is convienent and quiet. A respite from the hustle and grind of daily life. The units are large and well laid out. The staff is both friendly and professional. I made a great choice in making Eight Towncenter my home.
Sep 15, 2022
Apartments.com
Eaglepoint is delightful apartment complex. Surrounded by beautiful rolling hills in the wonderful small town of Cheney. There are great places to get food like the Mason Jar as well as your Safeway, Taco Bell, McDonald's and the like that are no more than a mile away. The apartments look just as nice as they do online if not nicer in person and look more roomier in person as well. Everything from the appliances, rugs, walls, electrical outlets, you name it is clean new or like new and functions very well. The rent prices are very reasonable. The staff is very friendly, helpful, and answered our many questions even after we called them incessantly. When trying to manage when and if our mattress and other shipments would arrive before we got there, there were very accomidating in handling these challenges and went out of there way to help in any way they could. They have great amenities, a nice roomy work out room, movie room, pool, quiet room for study/work and free coffee. I don't think there's a better apar
Sep 15, 2022
Apartments.com
I love the living quality of the place. I have everything I want and need from an apartment.
Sep 15, 2022
Apartments.com
Great community, great amenities, and a great staff.
Sep 15, 2022
Apartments.com
This has been by far my favorite complex to live at! The community is friendly, the landscaping is always beautiful, office staff and maintenance are friendly as well very prompt. I've never had an ongoing wait for a work order to be done. There are so many good things I can say about the property but long story short 10/10.
Sep 14, 2022
Apartments.com
The maintenance team is always on top of helping every person here at Synergy. Anytime i’ve asked for help from them they’re always very helpful and kind. They’re also very quick, which is great!!
Sep 14, 2022
Apartments.com
Living at Aventino is a pleasure. The place is quiet, clean and safe. The grounds and landscaping are beautiful. Mainenance is excellent. Staff is responsive and helpful. I would recommend Aventimno to anyone.
Sep 14, 2022
Apartments.com
Can't stress this enough. Moving to Plantations at hunters run was the BEST choice I made. Did I look at other apartments, no. But that's because the first choice I saw was Plantations and I was in love. Mariah was so helpful and kind when I first looked into the apartment. She made moving to a new place easy and stress free. She's got a wonderful boss Courtney, both are amazing at what they do. Then meeting Arnold and Albert with my random maintenance needs. Super professional and efficient. Not one bad thing about this experience.
Sep 14, 2022
Apartments.com
I moved into Sentral in mid July 2022 and can not be happier with my decision. The building and amenities are beautiful and the apartments are amazing! Most importantly the people here are so friendly and helpful! Dani and Aubroyne are incredible and have taken care of anything I needed help with. The events they throw are great, the only constructive criticism I have is they should invest in those more to bring tenants together!
Sep 14, 2022
Apartments.com
Maintenance has been very responsive and so far the work orders are completed within one day.
Sep 13, 2022
Apartments.com
I love my apartment and the independence I have living this lifestyle! I am free to join in or not and that’s appealing to me!
Sep 13, 2022
Apartments.com
Maintenance is good, could be a little better with time frames but other than that no complaints. They come within a time they tell us but I wish they set appointments for the hour they can come. They do good work when they come
Sep 13, 2022
Apartments.com
The process to apply and move in was super easy to understand. Everything was done online which is good for me because my work hours are the same time as the office hours. My new apartment looks really good and the renovation was done well. I did have a few issues that I brought up to the office, they immediately sent maintenance over and got the minor issues fixed.
Sep 13, 2022
Apartments.com
Everyone is so friendly and supportive. The staff really tries to get to know every resident. There are great activities, classes and movies every day. There are lots of opportunities to meet other residents. Even food trucks! It’s a great place to live!
Sep 13, 2022
Apartments.com
Thoroughly enjoy living here! Convenient location, nice staff, great amenities and new units. Highly recommend!
Sep 12, 2022
Apartments.com
Living here at the Noho Gallery feels like you are in a house of your own. The staff makes you feel like family. What concerns you concerns them. They love to make you feel comfortable.
Sep 12, 2022
Apartments.com
We had an excellent experience with the leasing staff start to finish which was a very positive reflection on living the the Griffith community. We are very pleased with the amenities as well as the cleanliness of the entire building. We are looking forward to a positive living experience as many of the current residents have described they are experiencing as well.
Sep 12, 2022
Apartments.com
Poplar Glen, is a very nice place to live. The Rooms are nice side. Also, you can bring your pets.
Sep 12, 2022
Apartments.com
Besides great management the Quaye is a beautful development with tons of amenities. Jimmy J
Sep 11, 2022
Apartments.com
Overture Providence really cares about its residents. There are interesting activities to do every day and every week. The staff gets to know the residents by name and everyone is so friendly. The best part for us was the EV charger! It a game changer.
Sep 11, 2022
Apartments.com
I am absolutely loving it here! The management is so helpful in everything and everyone is so nice & lively and the apartment is beautiful! The amenities are absolutely fantastic. So happy I chose to live here.
Sep 10, 2022
Apartments.com
This experience has been one of the best experiences I’ve had with a company. The entire staff is friendly and helpful. I would like to give a special shout out to Zeek because he made the move in process an extremely smooth one. I’m am grateful for Ascent Peachtree the entire staff and our brand new home. We have finally found a place that we plan to stay with for a few years ????
Sep 10, 2022
Apartments.com
Perfect location, cleanliness, professional staff.
Sep 10, 2022
Apartments.com
Went to get a quote on an apartment, Julissa was very helpful answered all my questions. She provided me with a tour of the model apartment they have to show, gave me everything I need to know on how to proceed with leasing an apartment at Cortland Arbor hills. I will definitely be leasing soon!
Yesenia
Sep 9, 2022
I’ve lived here a couple months and I like it so far. Convenient location and spacious gym. Would recommend!
Sep 9, 2022
Apartments.com
This is truly a place I call home. My apartment is luxurias and feels like a home. It is very quiet and peaceful. Management is great with a friendly maintenance team who responds to requests in a timely manner. This beautiful gated community is close proximity to BW 288 and is an easy drive to the medical center district like VAMC, Baylor St. Luke, MD Anderson, etc.
Sep 9, 2022
Apartments.com
The office staff could be a little more responsive to phone calls but I understand that there is a lot of people calling and coming in. Whenever I go to the office it’s full of people inquiring or waiting on tours. They’re very responsive to texts and emails which I really appreciate.
Sep 9, 2022
Apartments.com
Cortland Preston North has one of the best maintenance teams. They are all very professional and polite and go out of their way to help you. The front office team is great, polite and always helpful. I would recommend Cortland Preston North to everyone looking for a place to call home.
Sep 9, 2022
Apartments.com
Eagle Gate has been home to us for the past 12 years and we couldn’t be happier.
Sep 9, 2022
Apartments.com
Recently moved in and I’m loving it so far. The location is so convenient and all the amenities are great!
Sep 9, 2022
Apartments.com
Cortland Arbor Hills is a wonderful place to live. The leasing staff is amazing but the maintenance team is AWESOME! I would recommend this community to anyone.
Aug 12, 2022
Apartments.com
I have to commend the staff at Cortland Arbor Hills! This has been an awesome experience for my husband and me, getting into our new apartment. Julissa, Nevada, and April are incredible. They go above and beyond to make sure their tenants are cared for and well treated. It has been a pleasure dealing with everyone here. Edward, Robert and Elder are amazing too! Thank you!
Vikki Ellison
Aug 5, 2022
Edward has helped us multiple times in out short time here. The most tercentenary was to get a garage ready for us to store furniture as we changed apartments. What an amazing team!
Gordie Ellison
Aug 4, 2022
Edward has helped us multiple times in our short time here. The most recent was to get a garage ready for us to store furniture as we changed apartments. This saved us a lot of time and money. What an amazing team!
Gordie Ellison
Aug 4, 2022
I moved in last week, the whole process was easy breezy. Really happy so far. People that I have encountered have been great, April, Eric, Nevada, Julissa, and another temp forgot her name. Nothing bad whatsoever. Everything’s clean, neighbors are respectful. Very happy.
Hannah Garcia
Aug 2, 2022
I highly recommend Cortland at Arbor Hills apts. Excellent management, staff and amenities. Special thanks to the staff. Thank you April Tobias for all your support in managing the property. For leasing, thank you Nevada Kimball for your excellent customer service. And for the maintenance team thanks to Edward, Elder and Jose who continue to provide excellent support in responding and fixing maintenance requests in a timely manner.
Keith Hopkins
Jul 30, 2022
This might be long but if you're considering moving here - DO IT! I have been at Cortland Arbor Hills for a little under a month. Eric was my leasing agent and he was amazing! I'm sad he's no longer here but the other office staff is amazing as well. So far I really do love it! The community itself is very peaceful and I have to say PERFECT location! Here you are literally so close to EVERYTHING! 10 minutes from Walmart, and Target. 1 minute up the road from a hospital and Kroeger, there's a CVS right down the street and so much more. It is such convenient location. I am new to Texas (moved here from Florida) so this is IDEAL for me. The community is super clean and everyone is very friendly and polite but not over friendly where they are annoying lol the office staff and maintanence is very friendly and helpful. When I first moved in there was a couple of hiccups. I arrived from Florida around 1 am to find out the key that was picked up by my friend from the office earlier in the day wasn't opening my apartm
Natasha Zapata
Jul 19, 2022
Eduardo is the kindest, most reliable and works hard!!! I appreciate his attention to details. He follows through day or night. What an asset to Cortland. New office area is such a nice upgrade!!! Pool area is superb as well. Great job!!! April is also another great asset to the Cortland family. Thank you!!!
Layne Riley
Jul 12, 2022
Edward helped me out. I had locked myself out of my apartment, and he drove back after hours and took care of my work order. Tremendously helped out and was very professional!
Russell Turkel
Jun 30, 2022
Edward on the maintenance team is fantastic! Are A/C unit was not working and within an hour of submitting the request to fix it, he was calling me to schedule a time to come see it. My fiancé and I would have had to fight with our old complex to even get someone to call us, not alone come out and fix it as fast as Edward did! We love this community and Edward and the rest of the staff are big part of the reason!
Chris Ellis
Jun 25, 2022
Edward with the Maintenance Team does amazing work! Very professional and polite and addresses any and all requests quickly and pays great attention to detail. The rest of the Maintenance Team and the Leasing Office staff are always fantastic as well! A+++++
Steve Schmidt
Jun 22, 2022
Thanks Edward for the quick help. Gave the office a call regarding my maintenance issues and 30 minutes later the issue has been resolved.
Dave T
Jun 14, 2022
Apartments are very nice
Undra Stanley
Jun 3, 2022
Edward the maintenance guy is awesome ,helpful and shows up on time. We're lucky to have him in our community!
bujaboy84
Jun 2, 2022
My husband and I just recently moved from Southern California to Plano, TX and after careful consideration and reviews with many communities/properties, we chose Cortland - Arbor Hills for our new home! We are so impressed with the professionalism, genuineness, and transparency with our leasing agent Eric Cruz. Also specifically all or our maintenance requests were handled with "kit gloves" with "Edward" the Maintenance Manager, who scheduled our requests via a phone call, which was very surprising to us, and we had an outstanding/professional experience with him handling all of our move-in inspection requests with his teammate Jose. We were also surprised that this amazing community allows for a one-hour COMP time to assist with hanging TV mounts or curtain rods....OMG!! If me and my husband can give 10 stars...it would be here at Arbor Hills!! A HUGE bonus is that the newly, beautiful, waterfall POOL just opened this past weekend and we are enjoying it so much! Please consider this wonderful community your
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Jun 2, 2022
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Abubakar Muhd Balis Birniwa
May 31, 2022
My wife and I just moved into our new home today at Arbor Hills...from the West Coast and we were very impressed with Eric Cruz's professionalism, genuineness, and transparency with the entire move-in process. We would definitely recommend 👌 moving into this beautiful community. I know it is only Day 1, but wanted to let you all know...great experience so far!!
Jerry Frith
May 17, 2022
Edward and Elder took care of my work order very quickly and efficiently. They were very kind and were also very kind to my cat! Thank you and I appreciate all the hard work! :)
Maricella G
May 5, 2022
The leasing office staff is so nice, and the new remodel is great! Such a safe, clean complex
Audrey Lindgren
May 5, 2022
Edward took care of our maint issue within a couple hours on a hot day!
Nick Pagliaro
Apr 10, 2022
CORTLAND buen lugar para vivir, muy claros ante la información y contrato de arrendamiento. Edward muy buen profesional en su trabajo, solucionado el bote de agua. Muchas gracias
Abel Molina
Apr 1, 2022
Edward is is a very good employee here he takes care of the tenants he’s very cooperative and hardly ever says no to anything and we’re just lucky to have him here at the property
E Perry
Mar 17, 2022
The new maintenance name Ash he was such professional and manners and he repaired my place issue fast and he was very respectful 👏👏👏
Wils Auto
Mar 9, 2022
Dishwasher wasn't emptying, was concerned of standing water smell, called maintainance made a call and within 10 minutes and Edward and Jose were here on the coldest day to repair. I was not aware there was a button to hold to drain if it didn't within the cleaning cycle Hold 3 seconds close door and DRAINED! THANKS GUY'S
Garrett Hurula
Feb 24, 2022
Muy bien el complejo 👏
Erick en Texas 504
Feb 7, 2022
Jose and edward came feb 4 th 2022 to fix our heater after being cold all night. They were super fast to respond and to fix our heater so we can be warm and cozy. Thank you so much best of the best service. Super satisfied and happy with their help thank you so much.
julieta martinez
Feb 4, 2022
elder is absolutely wonderful. Friendly and excellent at his job. Everyone loves Elder. He needs a raise. Edward is just great. Courteous efficient and very friendly
Mary Alice Hood
Jan 26, 2022
elder is absolutely wonderful. Friendly and excellent at his job. Everyone loves Elder. He needs a raise. Edward is just great. Courteous efficient and very friendly
A Google User
Jan 26, 2022
Edward help me with myStuff that was very heavyIt was very helpful with some heavy stuff I had to remove and also he’s a very nice person nice personality thank you
Bernice Muhammad
Jan 20, 2022
Edward was quick to take care of my work order.
susan johnson
Jan 13, 2022
I’ve lived in Arbors Hills now for a few years. I would definitely recommend this place if you are looking for a place to live in Plano. The location is amazing, the apartments are nice and spacious and the staff is very responsive. The maintenance team is very helpful, especially Edward who took time out of his day to help me carry some packages up the stairs. So if you are looking to move to Plano, this place should be at the top of your list.
Matt
Dec 21, 2021
Maintenance (Edward specifically) was amazing. Super friendly and got to my work orders super fast. Area is very nice and quiet (exactly what i wanted) and close to everything! Eric (leasing agent) was welcoming and communication was always easy! Would recommend!
Justin Tam
Dec 21, 2021
Edward took care of my work order promptly. He was professional and courtesy.
Mark Meyer
Dec 20, 2021
Edward What’s cloth and showed up to assist me with my garage.
Cedric Blair
Dec 1, 2021
Best and fastest service. Edward was fantastic!
Tia Benson
Nov 29, 2021
Quick problem solving of maintenance request done by Edward!
Verilynn Hocog
Nov 26, 2021
We moved in in early August and there were a few issues I had, the model they showed us wasn’t what we got, (I’ve added the pics under photos)...however, I give it 5 stars because everything else about the place we love, the staff is always accommodating even when we complained about the kitchen...Edward is always hands on deck, even put in a service request and he came the same day...neighbors seems nice as well, no issues with parking...if everything stays like this we’ll be renting again next here
Booking With Bri
Nov 10, 2021
The Maintenance Team is one big reason I continue to live here. Today I submitted a service request to check my heater and within 45 minutes of the request, Edward and Elder were at my front door, despite the pouring rain! They are always professional, knowledgeable and willing to help!!
Sara O'Neal
Nov 2, 2021
My experience at Cortland, Arbor Hills has been great so far. It's a quiet and pleasant neighborhood. Eric and all the other staff are very friendly.
Harsha
Oct 29, 2021
After moving in last month, my overall experience at Cortland Arbor Hills has been great. There were a few maintenance concerns when I moved in, but management was responsive, and Edward came out and fixed them all.
Joshua Choe
Oct 29, 2021
Located next to a nature preserve, it has all of the views!! 🌲🌳
Ty Crigler
Oct 28, 2021
Thank you to a great staff Eric, Nevada, Sarah, Edward, Elder, and Jose. You all are some of very reasons I stay year after year.
A T
Oct 28, 2021
Moved in over the summer and have absolutely loved living here !! Nevada is amazing and is always helping me with anything I need !! Maintenance is always fast and very easy to request too- all staff is so so kind to me and my pup :)
aysiah jenkins
Oct 28, 2021
Recently moved into Cortland Arbor Hills and have had a great experience so far. We had the pleasure of working with Nevada throughout the rental process. She was super knowledgeable, responsive, and willing to go the extra mile to ensure any issues we had were resolved. The apartment was recently renovated, so it looks brand new. Service request system is also easy to use and maintenance team has been very prompt in addressing any requests.
C Heath
Oct 28, 2021
Edward took care of my work order.
Bill Jones
Oct 28, 2021
I love living at Cortland Preserve at Arbor Hills. I've been here 4 years & can't imagine living anywhere else. Great attentiveness by management & maintenance! I'm proud to show others my community & apartment! Eric Cruz in our office has gone above & beyond my expectations in helpfulness.
Linda Sims
Oct 27, 2021
CORTLAND buen lugar para vivir, muy claros ante la información y contrato de arrendamiento.
Abel Molina
Oct 27, 2021
I have only lived here for approximately six months, but my experience so far has been great. Since I initially came over to get information on the units available, Eric was friendly, helpful and great to work with in order to get the the leasing process done. He and everyone else in the staff have also been great. The times I have had had to get help from maintenance, they have also been great. Just earlier, Edward promptly came over took care the service request and as soon as it was done, he reached out to let me know it was done and explained what he had done.
Daniel Martinez
Oct 26, 2021
Edward took care of my pest control and fixed
tim kastilahn
Oct 26, 2021
I visited Cortland Arbor Hills as I am planning on moving out by March next year. I was helped by Eric Cruz who was very profesional, helpful and kind as I was being informed of the requirements and prices of the property. This property is definitely on top of my list to move in, the environment it’s safe and the staff are warm and friendly.
angie gallardo
Oct 26, 2021
Edward took care of the pest control as soon as I called. Super quick and helpful maintenance:)
Yasmeen Gomez
Oct 20, 2021
Edward came out to work in my unit today, and did a great job with replacing my microwave and dishwasher. Professional work and great customer service. Thank you so much Edward!
Rose Marie Carranza
Sep 23, 2021
Edward and Jose are awesome! They fixed my issue quicker than expected and did quality work. Throughout the work order, they explained the issue(s), their plan, and reviewed all the work with me each step of the way, something I really appreciate. On top of that, they both were super friendly, nice guys. Glad to of had them help me. 5 stars, for sure. Thank you 👍
Jesse Jordan
Sep 22, 2021
I have lived at this apartment complex for a very long time. The maintenance staff is wonderful. Edward, Elder and Jose always respond promptly to requests and are professional and friendly! I highly recommend this apartment community!
Mary
Sep 15, 2021
My wife and I moved to The Preserve after we sold our house in McKinney over 3 years ago. We didn't plan on living in an apartment for a long time as we were looking for another house but in this tight real estate market we decided to take our time. The Preserve is different than most apartments, we consider this home. The staff is great and Maritza has been especially helpful and attentive to our requests and needs. She always greets you with a big smile and is genuinely happy to help in any way to make living here at The Preserve so wonderful. The maintenance crew is very timely in answering maintenance requests and they always do a great job. We probably will move into a house at some point but as long as we live in Plano The Preserve at Arbor Hills is our home.
Richard Bates
Aug 24, 2021
Edward went above and beyond on a WEEKEND to resolve my service request!
Robert Fleming
Aug 14, 2021
Edward went above and beyond Monday doing some move in repairs and way above and beyond this evening staying late to replace all my appliances! Thank you Edward for your great service!
Donna Shea
Jul 29, 2021
Edward took care of work order. Awesome customer service. Good sense of humor. Very well Mannered.
Maddie Collins
Jul 28, 2021
Edward responded to my service request right away and was very nice to work with!
Paige McCormick
Jul 20, 2021
Edward was here with the sliding door guys and they were great, The door was fixed in a matter of minutes and we are grateful for the quick fix.
Neal Poirrier
Jul 19, 2021
We had issues with the A/C not working. When I called someone he came right on over to check. A part had to be ordered, but would be in the next morning. The gentleman was there by 10:15. Within 45 minutes the issue was resolved although they were having problems with the wiring. He came by a couple of hours later to make sure the A/C was still cooling which it was! He was very polite & very well mannered. The fact that he came right on after we called was surprising! His name was Edward. He is an asset to your company!
Noreen Stephens
Jul 14, 2021
Edward took care of work order.awesome customer service. Good sense of humor.
Maddie Collins
Jul 8, 2021
Great Service !! Edward take care my request really fast!
Hongkun Zhang
Jul 7, 2021
Edward took care of my work order right away!
Jeremy Castillo
Jul 7, 2021
Edward really explained what was going on and fixed our toilet really fast. I’m so happy with the results. And thank you so much!!!!
Sydnie Reeves
Jul 2, 2021
Edward hung my TV mount. ..he was AMAZING!! So thankful! Truly the best customer service. Thank you Edward!
Lindsay Calvin
Jun 30, 2021
Edward took care of my AC and was wonderful the whole time!!!! Thanks Edward!!!
Alison Tappan
Jun 29, 2021
I’ve lived at the Arbor Hills for 9 years and love it here! Huge trees, beautiful flowers and landscape. The apartments are beautiful and the maintenance staff responds quickly when you need something done. Friendly office staff. I spend the summer at the gorgeous pool with a waterfall fountain 😎
Cindy Miller
Jun 14, 2021
The new outdoor lights they just installed make all the difference A+
Matthew Wright
Jun 4, 2021
My AC had not been cooling properly and I was lucky enough to have Edward come out to personally take care of it. He has only been at this community for a few weeks but I can already tell he is going to be a huge asset! He personally called me back promptly after i submitted my request and informed me on what steps would be done to correct the problem. He arrived when he said he would, asked questions and listened to the answers i gave him and told me what he would be doing while in my apt. A few short hours later he had completely replaced my failed blower unit and the air was cooling again!! Edward is a friendly guy and he clearly knows his stuff. I dint feel like i was getting excuses or he was here to do the quick fix. Unfortunately in the past that hasnt always been the case as past maintenance would only put a band aid on the problem. Edward fixed it for good! I feel confident that he will be able to address any issues that may come up in the future. Im very very happy he is part of this community and h
shanesanger
May 21, 2021
Edward responded quickly, when I put in a work order regarding my AC. He was able to troubleshoot the issue and explain what was going on very well. By the next day, my AC was fixed, and he had also replaced light bulbs that were out. Ed is efficient and professional. Thanks again!
B. Carsen
May 21, 2021
After having AC issues team members Eric and Amber made every effort to get it resolved, and the service manager Edward came same day and completed the repairs. Outstanding service!
Richard Atkins
May 7, 2021
Edward took care of my work order on Sunday.
Sergey Rathon
May 2, 2021
We just moved in from out of state into a renovated unit sight unseen. The availability map was so helpful. Knowing that we would be the first residents post renovation made us feel extra confident and safe signing a lease from remote before getting vaccinated. Leasing: everyone is very friendly and patient. With 330 units or so .... don’t expect them to remember every detail of each application step. You need to follow up on every step like application approval, receipt of security deposit, lease signing..etc. Eric C. was incredibly patient with multiple virtual tours and walkthrough of the unit. Hopefully, they will be able to add photos of units with fireplaces also. We were concerned about space in the living room for more than a couch and a chair as pictured in the Cypress model. Amber was a team player pitching in when Eric wasn’t around. April was incredibly patient spending literally hours updating inconsistencies in the lease vs lease addendums. Everything is done online through an applicant portal.
Vgoog L-Mer
May 1, 2021
Edward, one of the maintenance staff, did a professional and efficient job of fixing several outlets that were not working post-remodeling. (The complex is undergoing extensive remodling and upscaling.) He notified us of his arrival, arrived on time, was very friendly and professional, explained his work and instructed us in basic wiring, and completed the job very quickly. Edward is an asset to Cortland and the Preserve at Arbor Hills. He is one of the key people making life at the Preserve worry-free and very goodl.
DM Mervar
May 1, 2021
Edward took care of our workorder right away, it is much appreciated!
Herony Rossouw
Apr 24, 2021
Edward completed the order fast and efficiently. Amazing timing and friendly .
Keenan phipps
Apr 24, 2021
So far our experience has been great! Attentive management, staff, and maintenance. Friendly neighbors and great with pets. Strong sense of community We had an issue with our shower valve and the maintenance man Edward came after hours to shut off the water, then returned back next day with a new part to replace the broken one. Awesome service!
Surrounded Sounds
Apr 13, 2021
I love my place, our community, the environment is neat! and management and team are very nice and professional.
Current Resident
Apr 13, 2021
Apartments.com
Edward responded quickly to my maintenance request and took care of the problem, and all was done with a smile.
Alexa
Apr 10, 2021
I have lived here since June 2014 and have appreciated how they have made us feel like respected and cared for tenants.
Anonymous
Mar 31, 2021
Apartments.com
I just want to know how to do this review. It looks nice, love the community
Anonymous
Mar 10, 2021
Survey
When I first rented my apartment at Arbor Hills, I loved it there. You got a great size apartment for a decent price. I rented there because of Josh and Ciera. They were awesome. I enjoyed living at this complex and miss it everyday. The maintenance staff was amazing, and such a nice guy.
Misty Williamson
Dec 22, 2020
Elder is absolutely wonderful. Friendly and excellent at his job. Everyone loves Elder. He needs a raise!
Mary Alice Hood
Sep 28, 2020
I moved into this complex last February and absolutely love it! I am single and have several friends who are Plano Police officers and when I told them where I was moving they all told me that it was a great complex and they were rarely called here for incidents while they were on patrol. Best decision I ever made! The entire office staff and maintenance are awesome! They continue to improve the property by painting the buildings and building a dog park. I highly recommend this property!
Deanna Parker
Sep 18, 2020
I have lived at Arbor Hills for 3 years and just renewed my lease. The location is ideal and enhanced by the adjoining nature preserve. Plenty of trails for walking, jogging or exercising your dog. Arbor Hills is a well landscaped mature complex. Many of the apartments overlook the adjacent nature preserve which creates a natural environment. Cortland has taken on the task of methodically upgrading each of the units. This is in addition to repainting the exterior of all buildings and walkways, creating a dog park and improving other amenities. All of this contributes to a pleasant and peaceful apartment atmosphere which is unlike surrounding complexes. The maintenance crew (led by Dennis and Elder) is prompt and professional. I have never had a problem. They take pride in their work and show a genuine interest in acquainting themselves with the tenants. Since Cortland began managing the property at the beginning of 2020, onsite management (led by Yardley, April and Amber) has been very responsive, friendly
John Rebensdorf
Sep 16, 2020
I highly recommend, the staff was super helpful and i love the cleanliness of the apartments.
Cindy Sandoval
Sep 11, 2020
Omg, I can’t tell you how amazing the staff here is! They are so kind and welcoming, I cannot wait to move in!
Ryan Schneider
Sep 10, 2020
Amber in the office is BEYOND AMAZING!!!! She is so helpful and caring, she will help you in any way she can. She makes me feel like family and because of that we LOVED this apartment!
Elizabeth Cohen
Sep 10, 2020
Me and my wife sold our house and were unsure whether we would be fit to be renters again. That was 7 years ago and boy are we happy that we chose this place. From top to bottom, this place checks off all the boxes for me. Amber, Yardley, April, Dennis, Elder, Jose.. these people have the kindest hearts. If you're in the Market for an apartment, look no longer!
Sonny Fletcher
Sep 10, 2020
Recently visited this office and was treated very kindly by the staff. Eric (the leasing agent) was very helpful with all my questions and concerns. The property and office seemed well taken care of as well!
Joshua Medrano
Sep 8, 2020
Left this property amazed with everything! Checked every box on my list on what I wanted in a apartment. Even the customer service was great. Eric answered all of my questions. Unfortunately we decided on a different property due to it being closer to my sons school. However, I would highly recommend this apartment.
Ben Bausu
Sep 8, 2020
So I did a tour at this property with my girlfriend and the person who attended me, Eric was very professional and answered all the questions I asked politely and had a great attitude. He explained everything to me so well.
Edwin Maldonado
Sep 8, 2020
I loved the cleanliness of the property! Eric in the front office did our tour and we loved his enthusiasm.
Sara Love
Sep 8, 2020
I have been living in this apartment complex already 3 years. Love this property and people , who work here I want to say special thank to assistant manager April. She is very friendly, professional , going above and beyond to make residents happy. April always offers help and makes extra steps to resolve any issues. I recommend this apartment complex to my friends and coworkers. Love everything about this property. Best place to live.
eleonora Leonova
Aug 10, 2020