Edward and Jose are awesome! They fixed my issue quicker than expected and did quality work. Throughout the work order, they explained the issue(s), their plan, and reviewed all the work with me each step of the way, something I really appreciate. On top of that, they both were super friendly, nice guys. Glad to of had them help me. 5 stars, for sure. Thank you 👍
Sep 22, 2021
I have lived at this apartment complex for a very long time. The maintenance staff is wonderful. Edward, Elder and Jose always respond promptly to requests and are professional and friendly! I highly recommend this apartment community!
Sep 15, 2021
My wife and I moved to The Preserve after we sold our house in McKinney over 3 years ago. We didn't plan on living in an apartment for a long time as we were looking for another house but in this tight real estate market we decided to take our time. The Preserve is different than most apartments, we consider this home. The staff is great and Maritza has been especially helpful and attentive to our requests and needs. She always greets you with a big smile and is genuinely happy to help in any way to make living here at The Preserve so wonderful. The maintenance crew is very timely in answering maintenance requests and they always do a great job. We probably will move into a house at some point but as long as we live in Plano The Preserve at Arbor Hills is our home.
Aug 24, 2021
Edward went above and beyond on a WEEKEND to resolve my service request!
Aug 14, 2021
Edward went above and beyond Monday doing some move in repairs and way above and beyond this evening staying late to replace all my appliances! Thank you Edward for your great service!
Jul 29, 2021
Edward took care of work order. Awesome customer service. Good sense of humor. Very well Mannered.
Jul 28, 2021
Edward responded to my service request right away and was very nice to work with!
Jul 20, 2021
Edward was here with the sliding door guys and they were great, The door was fixed in a matter of minutes and we are grateful for the quick fix.
Jul 19, 2021
We had issues with the A/C not working. When I called someone he came right on over to check. A part had to be ordered, but would be in the next morning. The gentleman was there by 10:15. Within 45 minutes the issue was resolved although they were having problems with the wiring. He came by a couple of hours later to make sure the A/C was still cooling which it was! He was very polite & very well mannered. The fact that he came right on after we called was surprising! His name was Edward. He is an asset to your company!
Jul 14, 2021
Edward took care of work order.awesome customer service. Good sense of humor.
Jul 8, 2021