Featured Reviews of Cortland Arbor Hills

Jerome and Elder saved the day. Our hot water heater went out. They quickly responded and did an amazing job replacing the broken heater. They cleaned up everything and were very personable.

Lisa Goff

Sep 3, 2026

Google

Such a wonderful apartment. The community is great and maintenance is really great. Jerome and Elder are the best!

Emma

Sep 1, 2026

Google

This review is for the maintenance team! We had a little nightmare moving into a bigger unit but Jerome (Bless him) helped make it right. He listened to our concerns and worked with us to make it a better experience. Jerome and Ernesto are honestly the reason we stayed with this complex.

yeahyeahyaz

Aug 28, 2026

Google

I have lived here now for 11 months and have no regrets! The apartment was fully updated and backs to the preserve, which offers privacy, beauty, and animal/bird watching. The people that live here are respectful. The staff has always been courteous, helpful, and responsive. The maintenance staff is terrific, too! I have had a couple issues (beeping smoke detector, toilet water running, and AC not as cool as it should be). They responded quickly every time and resolved the issues in no time. Thank you, Corrland Arbor Hills for a great living experience! I will be renewing my lease 😁

Cindy Johnson

Aug 22, 2026

Google

We lived here for over a year and it was completely ideal. The leasing office was always kind despite the numerous questions they would receive. Whenever there was an issue the maintenance team was always super quick. When we moved in, we had a few leaks and they were all fixed the same day. Edgar and Jerome never complained once.

Roohan Zafar

May 22, 2026

Google

Best maintenance crew I’ve ever had apartment living 💯

RG

May 8, 2026

Google

Every day I regret not renting here. Every day I think of this place. :( Staff was so nice and the residents were so chill and kind. The units looked great. It was just a little far from my job and I believed there was someone living below in the Poplar plan and I was looking for a true townhome plan with no one above or below me. Despite all of this, if the stars align, I'll plan on moving here for my next residence for the vibes alone.

Morgan Borders

Nov 20, 2025

Google

Jermone the service manager is awesome! Property well maintained by all service team members !

Maddie Collins

Nov 17, 2025

Google

This review is strictly for the maintenance team. Jerome and Edgar are great! Each time I’ve had an issue, Jerome fixed it immediately and took care of anything else that he saw needed attention. The maintenance team overall are responsive, thorough, quick, and efficient. Thank you for everything!!

Jade Marshall

Nov 10, 2025

Google

A service request (Light fixture) was reported to the Maintenance Dept. [Now for the Best part!!] Maint. Personnel Jerome Jacobs, responded to my request in a very professional manner, and promptly stated he would address it. The problem was perfectly FIXED in a very timely manner, without any leftover debris or necessary clean up. NOTE: In my 70+ years, Mr. Jacobs is the most professional, courteous and efficient Maintenance Man I have ever encountered in my living experience. 100% Satisfaction. 2 thumbs up!! Maintenance personnel like Mr. Jacobs is one of the Top 2 reasons for Lease Renewals. Again, he is an excellent example to be high lighted.

Dwight Gentry

Oct 29, 2025

Google

We submitted a service request. Maintenance responded within three hours! The maintenance supervisor, Jerome came in with a person that he was training. They were respectful, clean, and finished quickly. Very impressed.

Ebony B

Oct 15, 2025

Google

Matthew Leal is a great asset for this community! He is very efficient and was able to assist me with my request right away! I’m very happy that we have people like Matthew working at the leasing office who are courteous and understanding! Z so

Peruvian Clubber Promotions

Jul 28, 2025

Google

Really loved touring this place. Super clean and well maintained. Spacious units. It would be dope to snag one of the units facing the park. Leasing was super nice and communicative. They were really patient with me. If you like serenity and being near a park and you don’t mind stairs, this is a great option.

Annie Chen

Jun 16, 2025

Google

After living in a nightmare apartment complex in Lewisville, this place has been a total safe haven. It is well kept, luxury style, everything is top quality, but most importantly, THE MANAGEMENT TEAM IS AMAZING!!! They handle everything so efficiently and any issues are resolved within 24 hrs. There are so many community events (weekly at minimum) and I feel genuinely valued. I will be a loyal tenant here and every employee here needs a raise to make sure it stays just the way it is!

kayla wilson

Apr 23, 2025

Google

Jerome came in and secured a lot of issues that were in the apartment. Mainly the AC which is the most important. He did it promptly. Made sure everything was good before leaving. Followed the instructions based on our request. And lastly provided some tips and advise to help. Need more people like Jerome.

Dillion Ward

Apr 16, 2025

Google

Maintenance responded very quickly to my request and issue was fixed immediately. Always friendly and helpful! Pleasure to live here!

Jill Davies

Mar 14, 2025

Google

One of the best apartment complex out there Jerome has the best service ever and I won a Hershey counting competition not only got the Hershey jar but also a extra candy jar

Xavier Ahanmisi

Mar 3, 2025

Google

Caitlin and Jace are amazing. They answered all my questions and made the application process very easy

Haley Walker

Jan 8, 2025

Google

On December 10, 2024 Jerome Jacobs came and fixed our garbage disposal. He had great customer service and he responded swiftly to our request.

Virginia Gentry

Dec 20, 2024

Google

This is the second time I’ve had service done in my apartment. Right after move in my garbage disposal blew a major leak. I called and Jose(I think his name was) was at my door within 10 minutes! Since this was a water situation, I was glad he came so quickly. Then he proceeded to fix other things on my move in list! Yesterday(2 months into my lease now)Jerome and Elder came and fixed my vinyl floor where it was lifting. They were able to replace the plank in minutes. They also removed my showerhead so I could put a handheld showerhead on. They arrived within 10 min of my request though I had requested they come in the afternoon when I got home, they did everything within 15 minutes and I was on my way! I am impressed at the fast response to service requests at Cortland Arbor Hills!

Jeannie Cooper

Dec 14, 2024

Google

I had some maintenance issues and the problem was solved on the afternoon i submitted the request. Elder and Jerone are very polite and knowledgeable. Thank you guys for the great service

rodrigo G V

Oct 3, 2024

Google

Elder came quickly to fix the toilet, replace, and clean our vents.

Nicole Greene

Oct 3, 2024

Google

Building drain was clogged and water backing up through the kitchen sink (first floor) apartments above me were running water and it kept coming through my sink and flooding over my counter top. Jerome ran a pipe snake and cleaned out the build up. The drain seems to be working fine so far

Jason McClain

Oct 3, 2024

Google

Elder and Jerome were amazing and super quick with fixing my ac. Within minutes after the call they were out there fixing the unit!

David Thompson

Sep 18, 2024

Google

A big thank you to Jerome and Elder Jose who completed multiple repairs in my unit. I really thought things were falling apart and Jerome and Elder had very quick fixes for all of them. They clearly know the needs of this community and what minor repairs might be needed in each unit.

MB

Sep 12, 2024

Google

I had four issues requiring maintenance in my unit. Jerome and Elder came to fix as soon as the work order was placed. Like a tsunami they were in and out with the issues fixed perfectly. All done in 15mins. Very good service thank you Jerome and Elder.

jonathan brown

Aug 29, 2024

Google

Jose, Elder, and Jerome from the service team are very quick, efficient, and helpful! They are quick to respond and get the job done quick! Overall great experience with the service team!

Komalpreet Gill

Aug 21, 2024

Google

My fire/CO2 alarm kept beeping every 30 seconds. I put in a service request and Jerome, our maintenance worker arrived within 30 minutes to fix it. He was friendly, efficient and professional.

julnjus

Aug 20, 2024

Google

I had 2 different maintenance requests today. Jerome came in and handled both in about 10 minutes! Time after time, the Cortland Arbor Hills maintenance team has performed efficiently and has also been friendly and accomodating. My wife and I are pleased.

Joshua Mallory

Aug 16, 2024

Google

I want to give a big shout-out to Jerome from the Cortland Arbor Hills maintenance team! He fixed three issues in our apartment shortly after we placed the requests. Jerome was not only quick but also very helpful and friendly. Thanks for the excellent service, Jerome!

Ernesto Alarcon

Aug 16, 2024

Google

Today I put a work order to fix the lock on my door around 444pm. Elder and Jerome showed up in less than 15min. Elder fixed the lock quickly. I was so grateful I didn't have to wait long. Thank you.

vanessa Garcia

Aug 13, 2024

Google

Sunday afternoon while washing the dishes in the kitchen, the black hose inside the faucet fell down under the sink and began to drip. While trying to turn the water switch off, the pipe snapped and the strong current of water started flooding the apartment. Following my call to the maintenance team, Jerome and Elder promptly arrived and switched the water off centrally. They used suction machines to remove excess water and installed powerful fans to dry off the apartment. Following this, they removed a piece of the wall behind the sink, replaced the pipe, put the black hose up in its place in the faucet and tested that it works fine switching the water back on. Throughout the process, Jerome and Elder acted very professionally and worked hard to mitigate any negative consequences. I am very thankful to them for their support in working through this emergency.

Ivan Fokin

Aug 11, 2024

Google

I’ve been at CortlandArbor Hills for 2 years now, and it has been a wonderful experience. Apartments have been updated with great appliances and fixtures and they have lots of storage space. The community is nice and quiet. Maintenance team is quick to respond and are always efficient and friendly. Landscaping and property upkeep is great. I haven’t had to reach out to the management team often, but when I do, they have always been very professional and helpful. They make an effort to recognize and address the residents by name. Communication about upcoming events (and there is always something going on), alerts and reminders is tremendous. The property has a beautiful pool area, great work out facility and offer exercise classes. Add all of that to the fact the you have quick and easy access to North Dallas Tollway, Hwy 121 and George Bush Expressway. Right down the street from a fabulous medical facility in Presby Plano as well as being surrounded by wonderful entertainment venues and restaurants!

Penny Wilson

Aug 8, 2024

Google

Can't believe how quiet and peaceful it is here! Great amenities and the apartments itself are soooo nice. Moving from another Cortland property and you honestly can't go wrong with Cortland. Always personal and impeccable service. Estefany is sweet and personable. You can tell she truly loves what she does and cares about the residents. I honestly cannot wait to move in 😍

Khadijah James

Jun 27, 2024

Google

I'm thoroughly impressed with this amazing community! Their service is top-notch - prompt, efficient, and courteous. My microwave door was malfunctioning, but Elder came to the rescue and replaced it with ease. A special shoutout to Elder for his exceptional service and dedication. He truly went above and beyond!

RAVI VIJ

Jun 4, 2024

Google