I came in on behalf of one of their corporate housing tenants and, unfortunately, my initial interaction was a little frustrating. When I explained the reason for my visit, the first representative stated that he wasn’t familiar with what I was asking about, without really taking the time to look into it. Gabby, however, noticed my frustration and immediately stepped in to help. She asked for my name, took the initiative to locate the information needed, and was able to assist me with the issue. What impressed me even more was her ability to deescalate the situation naturally. While working to resolve everything, she made small talk with me about the new driver’s license update, which completely shifted the tone of the interaction. I could tell Gabby is young and likely still early in her career, but she is already demonstrating skills that will take her far. Her ability to read the situation, problem-solve, take initiative, and provide genuinely great customer service really stood out to me. Gabby turned

Shataska Washington

Aug 11, 2026

Google

Had a tour with Kailyn recently. Great experience overall, effective communication and certainly made it a welcoming environment.

emely rodriguez

Jul 30, 2026

Google

Amazing place to live, Logan in the front office was an amazing help and truly professional with every question I had

Cory Baker

Jul 29, 2026

Google

Logan is amazing!! 10/10 recommend she’s so kind and very knowledgeable.

Sam Walker

Jul 29, 2026

Google

I had a tour with one of the leasing agents, Kailyn, this week, and she was very professional and informative. Provided a thorough tour and we didn't feel rushed , she even answered questions for my mom in Spanish. This is on our top of this list as we apartment hunt.

Esmeralda Rodriguez

Jul 28, 2026

Google

Roman Flores did a great job with my maintenance request. He responded probably within the hour and was quick and efficient! I love this apartment complex and the entire community around it.

Nicole Swick

Jun 1, 2026

Google

I want to recognize the outstanding work done by our maintenance technician Roman Flores. He quickly diagnosed and fixed both the dishwasher and garbage disposal, getting everything back in perfect working order. What really stood out was his professionalism and attention to detail—he didn’t just make the repairs, he also took the time to thoroughly clean the mess under the sink, leaving the area better than it was before. He was courteous, efficient, and clearly takes pride in his work. It’s not often you come across someone who goes the extra mile like this. Highly appreciated and highly recommended!

Crystal Fowler

Apr 17, 2026

Google

I lived at Cortland Addison Circle for the past 4 years and have had a wonderful experience. The best part about living here is the incredible maintenance team. Paul and the rest of the team are 10/10 fantastic! They get things done quick, do an excellent job, and are super friendly. I believe it’s worth paying a little extra to live here because of the maintenance. Also, the front desk people have always been helpful. They changed to not being in the office every day, but you can always call the Cortland number and they will either answer or someone will call you back. I’ve lived in 5 apartments and this has been my best experience with maintenance and management. Even when management completely changed 2 years ago, it still has been a good experience for me. Spruill dog park, which is right beside the apartment, is also awesome to live next to if you have a dog! I just moved out because I got engaged, but I will miss living here.

Riley Thompson

Mar 28, 2026

Google

I recently moved in and I'm highly impressed with the level of professionalism from the staff, especially Juan from maintenance. He has an incredible work ethic it made feel welcome to Cortland! Thank you, Juan

Rosangela Souza

Mar 12, 2026

Google

We’ve toured the Cortland community a few times while looking for a new home and had an excellent experience working with Tyler Cantrell. He is such a nice guy—very professional, patient, and easy to talk to—and he made each visit comfortable and relaxed. Tyler took the time to walk us through different floor plans, answer all of our questions, and explain everything clearly without ever making us feel rushed or pressured. It didn’t work out here for us this time, but we’ll definitely come back again in the future. We truly appreciate his honest guidance and positive attitude, and would absolutely recommend Tyler to anyone interested in the Cortland community.

Praveen S

Feb 9, 2026

Google