Jenny Roberts
Vice President of Contact Center Operations
Contributions at Cortland
Jenny provides strategic leadership for Cortland’s centers of excellence, focusing on prospect lead nurturing, lease application screening, and resident services. Drawing from her experience as a customer success and continuous improvement leader, Jenny plays a pivotal role in optimizing service delivery, enhancing operational efficiencies, and improving the prospect and resident experience.
Experience + Education
- Vice President, Customer Experience Strategic Initiatives, Corpay
- Senior Vice President, Customer Success, Nitrogen Wealth
- Vice President, Client Services, Medfusion
- Vice President, Client Care, Principled Technologies
- BA, Sociology, Meredith College
