A MESSAGE ABOUT CORONAVIRUS (COVID-19) FROM OUR CEO
Updated May 2020
When we communicate with our associates, we address them as “Cortlandia.” I’d like to include everyone as part of Cortlandia in this message – whether you’re a current or future resident, associate, or partner. This continues to be a unique and unprecedented time for all of us. Now, more than ever, we believe it’s important to continue our focus on providing excellent living experiences. The way we do that might look a little different for the time being, but our commitment to our mission and values as a company will not change.
Health and Well-being
We take the health and well-being of our residents and associates very seriously. We’ve been monitoring the development of the coronavirus in our neighborhoods and following the guidance of the CDC and other applicable state and local requirements to help minimize exposure to the virus. As this situation evolves and businesses begin to reopen, we will continue to adapt our plans and policies in the interest of our communities’ health and safety. This may mean that access to certain amenities and services is not always available; however, our teams are at our communities and ready to help you make the most of your living experience with us. To help us practice the CDC’s recommendations for social distancing, we’re asking that if you need to contact your community team, you reach out by phone or email or use your resident portal whenever possible.
Commitment to Residents
We believe our residents are at the center of everything we do, and now is no different. We’ve been working closely with residents who have reached out to us with concerns about making their regular rent payment. If you’ve been impacted financially due to the pandemic and have not yet been working with our community team, please reach out to us. Housing is essential, and we are dedicated to doing what we can to work with our residents directly impacted by current circumstances.
We also know that we are spending a lot more time in our homes these days. Our community teams have been working hard to keep our residents informed and provide an engaging living experience – from virtual events to providing helpful resources and creative ideas for enjoying life during these times. If there’s anything our team can do to help improve your experience under these circumstances, please let us know.
Leasing and Touring
If you’re looking for your next home, we’re still committed to helping you find the right home with us! We have a variety of ways you can explore our communities and floor plans, including live and recorded virtual tours and in-person tour options by appointment. We encourage you to explore these options on our community websites and contact our teams with any questions you have about life in a Cortland community.
Finally, I encourage everyone to continue to rely on the latest information from health officials at the CDC and follow their guidance for preventing the spread of this virus. In the meantime, we will continue to focus on providing an excellent living experience and helping everyone in Cortlandia live well.
Steven DeFrancis
Cortland, CEO
