To Build Thriving Resident Well Living Programs, Look Inward

“We can create holistic well-living programs that are truly valuable to apartment dwellers. First, community owners and managers must look at the health of their own organizations. Then, they must break down silos and integrate across departments, work together to standardize brand and program offerings, and build the knowledge and capacity to personalize and customize resident programs and services.”

– Dr. Karl Smith, Director of Residential Well Living

*Note: Byline was written prior to Covid-19