My husband an I moved from NY two years ago and The Laurel by Cortland was the first apartment complex that we saw. After we looked at so many other apartments but the Laurel by Cortland didn't leave our minds. We came back after a month and leased here. This was two years ago and we are not planing to be moving any time soon. After our first year here we upgraded to a little bigger floor plan and actually signed the contract for it without even seeing the unit. We knew the office team and knew that they will go above and beyond to make it look good. The team here is great. They know all the residents by name and not just apartment number and keep up with your life.They throw great resident events and even come super early to work to catch all the residents that are leaving to work with a little breakfast on the go gift. Though out the to years we lived here the team had been changing here and there but it didn't interrupt the work and their relationships with the residents. We only ever had one problem with our fridge that randomly stopped working . Electronics i tell you. But RJ an Scott took such good care of us and fixed it supper quick. I highly recommend living in The Laurel , you will not regret it!!
Oct 29, 2019
I haven’t read any reviews about Saphire Blake yet but she is AMAZING. So sweet and so helpful with finding us our new home. We wanted to move December 1 but decided (two different times) that we wanted to move in earlier than that. So we are moved in as of yesterday and we are thrilled to be a part of the complex. We have a 2 bed 2 bath, called a B3. They are willing to work with you to pay different things and we were fortunate enough to get our fees waived for applying as well as the deposit (based on promotions and the fact that we are college students). Definitely consider living here - it is much better than the property next to it (Park Creek). Not only is there great customer service, the gym and other amenities are open 24/7. The place is beautiful and it ALLOWS GERMAN SHEPHERDS. We searched for over 8 months to find a place that would allow my baby girl, Joli.
Oct 25, 2019
I had the best apartment hunting experience because of Liz. We definitely have The Laurel at the top of our list.
Sep 12, 2019
Beautiful property and I love the floorplans. Visited twice and both times Elizabeth the Property Manager helped me. She was extremely helpful, professional and responsive to all of my questions. Great at follow up as well. I chose another Cortland location near Alliance Town Center due to timing though highly recommend The Laurel. Very nice!
Sep 7, 2019
I have lived here for a year now and have had no issues at all. They take such great care of this place and their tenants, but today they really went above and beyond. Michael one of the maintenance guy help me change my tire which he did not have to do, but he saw one of his tenants struggling and came to help. I really enjoy living here because they have such a great staff.
Jul 6, 2019
The move in process was quick and efficient. Amanda and the rest of the office staff were so helpful. Service requests are completed in less than 24 hours and the entire community is kept clean. The gym and pool are great and I love that they are accessible outside of office hours.
Verified Resident 649670
Jun 7, 2019
I looked on Thursday and completed the leasing process today, which is Saturday! Samantha was sweet, friendly, and made this process efficient and simple! I am soooo excited to move into my new home and get settled into the community. Thanks Samantha! Here’s an update after living here for a while... everything is still great. The new gym and clubhouse area are so cute and plush. Amanda and the manager RJ are always very helpful whenever I need something. I love my updated interiors and all of the new upgrades throughout the community. I love that the community is pet friendly and my new puppy makes friends every time we go out on a stroll. I would definitely recommend!
Jun 5, 2019
The staff at The Laurel is incredibly kind, courteous, and there to help you with any questions or problems. Service requests are swiftly taken care of. The apartment renovations are really awesome considering prices as well. Parking is also easy to find for visitors that may be coming to you.
Verified Resident 631271
Apr 25, 2019
It has been great. The amenities that this complex offers is wonderful. They are pet friendly and are very good about updating the residents on changes that are occurring. You definitely get your moneys worth living here.
Verified Resident 626437
Apr 12, 2019
Amazing and friendly community. Application and document signing for the lease was so easy and fast I was shocked! Staff has been a great help with any questions or concerns I have had. Residents are always smiling and speaking. Love this community.
Mar 16, 2019