Reviews | Sardis Place at Matthews

kia really the best she’s a superstar! really a superstar!

Z A I R E

May 16, 2023

Google

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Kamo Kamogelo

May 12, 2023

Facebook

I've been now living here for close to five years. I love my apartment. It has its ups and downs. Just like every other home in the world. However, maintenance comes and does their best to repair whatever situation you have properly and professionally. I renewed my lease. Therefore, I must be comfortable and happy here. It is a very nice place to live quiet and in a crazy world I have a measure of safety here. The amenities on the facility are excellent. Kia, which works in the front office, always green tea with a smile and her eyes that you know it's coming from her heart. She's always a pleasant young lady to see even if you're dealing with a stressful situation. ******************************** I have resided at Sardis Place at Matthews for six months now. I’ve enjoyed living here at the apartments are clean and spacious. The staff in the front office has been a terrific help with anything I need. I’ve had the pleasure of dealing with Mr.Tarek Edwards on many occasions, and I’ve found him knowledgeable of

Cyndi Greene

Apr 19, 2023

Google

I LOVE Sardis Place! The best apartment complex in Matthews that I've stayed at so far.

Mar 17, 2023

Apartments.com

The staff is top notch! Property manager Doreen helped me every step of the way! Awesome property!

Mar 16, 2023

Apartments.com

I've lived here almost a year and have had a great experience so far. Office staff is super helpful and maintenance staff are always friendly and efficient.

Mar 16, 2023

Apartments.com

The staff here is wonderful. Doreen has helped with issues that the old manager could not resolve. The outside of the property is dated but overall it is a great place to live.

Mar 16, 2023

Apartments.com

The property is well kept, and if I have any maintenance issues they help right away. It’s cozy, great location and the office is very responsive to emails and calls.

Mar 16, 2023

Apartments.com

Came in for a tour and all the ladies in the office were very welcoming and greeted me with in seconds. They have good prices and I like that I can choose longer than a 12 month lease. Will be applying in the near future.

Mar 16, 2023

Apartments.com

Great experience👍🏽

Alex Godlock

Jan 27, 2023

Google

Beautiful neighborhood fast response very welcoming . Doreen was awesome and extremely easy to deal with throughout my process

Shakoya Howard

Jan 27, 2023

Google

The staff is very accommodating.

mayia portee

Jan 26, 2023

Google

Great location, super friendly staff and maintenance keeps this place looking beautiful! It’s an older community but extremely well maintained.

Ashley Jones

Jan 25, 2023

Google

Great place to live. Maintainence is the cream of the crop, always there when you need them! Eddie is a wonderful guy and knows how to fix everything. The guy with glasses is good too, just can't remember his name. I love the beautiful pool as well. Never have I been so happy to live somewhere!

Nate Fox

Jan 25, 2023

Google

Amazing staff!!

kristin bragg

Jan 25, 2023

Google

Staff are amazing, always friendly and happy to help. Buildings are very well maintained.

Michael Malinak

Jan 25, 2023

Google

Excellent staff!

Holden Adams

Jan 25, 2023

Google

Awesome property awesome staff!

Kyle Rice

Jan 25, 2023

Google

Beautiful property!!!

Bobby Santangelo

Jan 25, 2023

Google

Wonderful!

Michelle Santangelo

Jan 25, 2023

Google

Cindy was the best! Very helpful(:

Amanda Amoruso

Nov 10, 2022

Google

We had some trouble with our neighbors and manager Doreen was so helpful!

Podróżuj z Aga

Nov 10, 2022

Google

Cindy was grest!! Very helpful and sincerely nice

Kimberly Wallace

Nov 10, 2022

Google

I'm moving to the Charlotte area and think I found home! The location is great with many shops and local attractions nearby and the pricing is even better. Especially compared to many other locations in the surrounding area. From the moment I arrived I was greeted by a friendly staff that made me feel welcome. I toured with Cindy who was very knowledgeable and able to help answer all of my questions and concerns. Her positive ability to communicate and explain the application process made everything super easy. She introduced me to her Manager Doreen who greeted me with a warm smile and made me feel at home. Her and her staff do a great job and I look forward to seeing them more often as I call Sardis Place home!

John Backus

Nov 10, 2022

Google

Sardis Place at Matthews was my first home in Charlotte! Great neighbors, great staff, great facilities!

Sadé Jones

Nov 9, 2022

Google

Cindy was so helpful, knowledgeable and responsive both on my tour and over the phone, I had an excellent experience here.

Mandy Koski

Nov 9, 2022

Google

Great location of the property. Very polite and friendly staff always willing to lend out a hand or just a nice warm hello goes a long way from them especially Cindy!

Jorge Contreras

Nov 9, 2022

Google

This place is awesome. My wife and I recently relocated to Charlotte from Bermuda and wanted a safe , clean, spacious, and up to date area to start our new life in. We found it at Sardis, our 900 square foot apartment had us feeling like royalty. We highly recommend

De'mond Jones

Nov 9, 2022

Google

The office staff is great at answering questions in a timely manner and they are sooo nice about it.

Kami Cawley

Nov 9, 2022

Google

I really enjoyed the landscaping and staff were very helpful!

Jessica Toomey

Nov 9, 2022

Google

I always receive great customer service from Cindy B. She would be the person to go to in my opinion.

Marlena De Smet

Nov 9, 2022

Google

Best customer service I’ve received in quite some time. Cindy Borden made me feel comfortable and was able to answer all my questions without frustration or disrespect. She’s an asset to your property!

Darcey Parker

Nov 9, 2022

Google

Cindy Borden was amazing! So knowledgeable and personable!

Dina Albertini

Nov 9, 2022

Google

They were great to work with!

Noah Hall

Nov 9, 2022

Google

Cindy Borden was extremely helpful throughout the entire process.

Lauren Gonzales

Nov 9, 2022

Google

Cindy was so wonderful! She was kind, knowledgeable, and answered all of our questions!

Alecia Billingsley

Nov 8, 2022

Google

I have had the pleasure of experiencing the professionalism and empathy that the new management team has brought to a great community. Cindy and Doreen have really strived hard to turn this place around. It can only get better from here! Great teamwork and excited to see the continued changes moving forward.

Jeanielle Perez

Nov 8, 2022

Google

The team at Sardis Place make this place enjoyable. Thank you for all you do!

Brandon Lets Go

Nov 8, 2022

Google

The Leasing Consultant Kia was very helpful, and knowledgeable. 5 star service!

Ty Barber

Nov 8, 2022

Google

The office staff is the best! They are very friendly and helpful!

jessica m

Nov 8, 2022

Google

We love living here! The office staff is always so friendly and very responsive. Happy to have found this place for sure.

Caity Palmer

Nov 8, 2022

Google

Cindy and her team were great to work with!

Yvonne Nishimura

Nov 8, 2022

Google

Super cute apartment layouts. Convenient to downtown Matthews. Affordable for the area. What sets this complex apart is the management staff - they are experienced, knowledgeable, and so friendly and helpful!

Laura Glinka

Nov 8, 2022

Google

Office staff is great. Very helpful and reliable maintenance request handled pretty expeditiously.

D Exit 4

Nov 8, 2022

Google

Amazing hospitality! Kia Miller is a delight to work with. If you’re looking for you’re next place to stay, talk to her at Sardis Place at Matthews!

Dylan R. Johnson

Nov 8, 2022

Google

The office is super helpful and the building is really nice!

Cassidy Henry

Nov 8, 2022

Google

Cindy was so helpful and polite answering all my questions! Definitely helps narrow down my next forever home when my current lease is up.

Kirsten Mabry

Nov 8, 2022

Google

Great experience.

Al C

Nov 8, 2022

Google

I enjoy staying at Sardis Place. I just did my lease renewal and Kia was so delightful and helpful. I’ve only had a few issues that needed to be addressed by maintenance and they got everything fixed either that day or the next.

Tonda Radford

Nov 8, 2022

Google

Since my arrival my experience has been Great! Cindy Borden Thank you , she’s a great staff and awesome at communication. She was very clear and detailed through out the whole process, so far my first night was great, I have no complaints I’m surely pleased.

Ashley Jitzel

Oct 25, 2022

Google

I lived in Sardis place for 14 months by myself. As a single women I wanted to ensure I had a safe place to live. I stayed on the first floor. The community was fairly quiet. I didn’t even never meet my neighbors. I was able to have family over and no complaints. The amenities were nice. The gym is fairly small. The lounge area is also small but very convenient. The pool was beautiful great place to entertain and the grill are a great add on. The neighbors are truly friendly and take turns well. Community clean and garbage picks up only when placed correctly and tied up. Packages are not protected and sometimes stolen. Ever any maintenance issues call the hotline instead of office or do it through the app. I went away for five days car was stolen when returned. That was my biggest issue in the complex. But I won’t blame the complex I had a Kia and the KIA BOYS WERE OUT. So that was just an unfortunate event. But that happened August. I loved the apartment it was spacious very quiet . The area is near dollar g

Latricia Burns

Oct 20, 2022

Google

Nice office, workout room, and pool, but apartment is not like model. Things are broke, missing, and ours is a smaller than model. Neighbors, the few I've met, are nice, friendly, and helpful.

Christopher Hough

Sep 14, 2022

Google

Great place!

Dakota Hill

Aug 8, 2022

Google

I currently live here. I have been here for four years. The amenities are good, nice gym, two pools and the grounds are clean!

AnnaCatherine Sendgikoski

May 9, 2022

Google

They was nice answered all my questions

Gjygeka Diallo

May 3, 2022

Google

Very clean place

Gettin It Done Now

Apr 23, 2022

Google

I have really liked living here so far, but wanted to leave a review for Jay Santos! She has been so incredible to work with and has helped me transfer from a 1 bed to a 2 bed with ease. She had fast response times and had great communication the whole time. Thank you, Jay!

Savannah Lopez

Apr 6, 2022

Google

I would like to personally and publicly commend Whitney Moon. The level of service Whitney displayed was prompt and willing to assist me in my time of need. . The level of service that she extends should not go without notice. I will always appreciate her time and attention to my situation at that moment.

Larinda Battle

Feb 24, 2022

Google

Harvey and Thomas replaced my Washer Machine in a timely and orderly fashion. Great work!

Kyler Stocks

Nov 21, 2021

Google

Harvey and Thomas replaced my Washer Machine in a timely and orderly fashion. Great work!

Nov 21, 2021

Survey

Kevin is so kind , friendly and communicative he took care about everything we needed it help with in our apartment. He is amazing thank you so much Kevin!!

Nov 19, 2021

Survey

Eddie A was great! He was very thorough and attentive and helped us with all of our issues. Hope he handles any maintenance issues we may have in the future

Nov 19, 2021

Survey

The place is very comfortable and the staff has been incredibly helpful. Whenever I have had some sort of issue (which will happen no matter where you live!) the team has handled it quickly and made things as smooth as possible! It's been a great experience living here the past few months

Nathan Taft

Nov 18, 2021

Google

Easy and simple, dealing with the staff!. Smooth move in!

Nov 18, 2021

Survey

We moved in about two weeks ago and everything was great

Joe Almond

Nov 17, 2021

Google

We moved in about two weeks ago and everything was great

Nov 17, 2021

Survey

JAY SANTOS NATERA is absolutely outstanding! I'm finally able to take a free moment to give her the feedback she deserves and my overall move in experience. I'm completely blown away! The warm and inviting welcome I received from day one of simply calling to inquire was EXCEPTIONAL! Jay explained the application process, called to speak about my approval and then walked me all the way through the process. I could see the care and attention to detail that is given to cleanliness and customer service. The lobby and amenity areas are immaculate! The staff are beyond friendly - CHICK-FIL-A style friendly and helpful! That means a lot! My apartment was clean and had no issues upon moving in and Jay made sure I had everything i needed at the walkthrough and after my move in. I even appreciated my gift bag! It was so cute. Her warm and SINCERE smile and help was so refreshing. You could tell it wasn't contrived. Even during my walkthrough we ran into Brandon and when Jay introduced me, his response was, "Welcome Hom

Mimi Washington

Nov 17, 2021

Google

Any issues Ive had regarding my unit the response time has been phenomenal. I give 5 stars!

Nov 12, 2021

Survey

Any issues when it came to my unit the response time has been phenomenal. Eddie has fixed all issues I’ve had and not to mention the front office is very responsive to any problems overall.

Nov 12, 2021

Survey

Any issues when it came to my unit the response time has been phenomenal. Eddie has fixed all issues I’ve had and not to mention the front office is very responsive to any problems overall.

Nov 12, 2021

Survey

Eddie was really helpful and explained everything that he was doing. He even explained everything to my son who was asking questions.

Nov 11, 2021

Survey

It's great!

Nov 11, 2021

Survey

Kevin with the maintenance team really did a great job. My ceiling in the kitchen was leaking and he jumped right in to fix the issue. He checked on it daily until it was fixed and dried so he could paint over the area. He was friendly and very professional the entire time. Thank you!!

Melinda Craig

Nov 8, 2021

Google

Kevin with the maintenance team really did a great job. My ceiling in the kitchen was leaking and he jumped right in to fix the issue. He checked on it daily until it was fixed and dried so he could paint over the area. He was friendly and very professional the entire time. Thank you!!

Nov 8, 2021

Survey

Kevin was so helpful, kind, and efficient! He had such a positive attitude and was fairly quick with fixing my door and changing my air filter. Thanks Kevin!

Candice Freeman

Nov 5, 2021

Google

Great. Kevin was very professional and quick with the service I needed.

Nov 5, 2021

Survey

Kevin was so helpful, kind, and efficient! He had such a positive attitude and was fairly quick with fixing my door and changing my air filter. Thanks Kevin!

Nov 5, 2021

Survey

Kevin did a great job on helping me fix my problem

Nov 1, 2021

Survey

Kevin has been helping me with a few issues I’ve had the past couple of weeks. The biggest one was NO WASHER! Seems the one we had went kaput, which happens. I understood he needed to order a part to install which would take a few days, he came by early evening Friday and had good news! He knew it was important to have a working machine since I was leaving the next day. He worked solo to get me up a running. Unknown to me, he installed a whole new washer!! It was raining and cold and he still went above and beyond for us. Get more Kevins! :) We are very thankful for him.

Oct 29, 2021

Survey

Everyone on the team has been awesome! Most recently Kevin and Thomas

Oct 27, 2021

Survey

Kevin from maintenance was awesome. He was super nice and was quick in fixing the issue.

Oct 25, 2021

Survey

Kevin was professional and very nice and helped us solve our issues.

Oct 22, 2021

Survey

I love living here . The staff is very impressive . Always friendly and go out of their way to accommodate the residents . The maintenance staff is always friendly , professional and very knowledgeable. Today I had an AC issue and Kevin came to my rescue . He was very friendly and extremely knowledgeable and helpful. While he was here he was kind enough to replace bulbs in my bathroom and reached my vents and make sure that they were open and operating appropriately before he left .

Debra Haines

Oct 19, 2021

Facebook

I had an issue with my AC . It turned out that all my vents were closed . It must have happened when they were chocking chimneys and vents but I was unaware and did not recognize what a simple fix it was . Kevin from maintenance was much more than gracious and tried very hard to make me not feel like the fool that I felt I was . He even replaced bulbs in my bathroom while he was here .

Oct 19, 2021

Survey

Kevin was awesome. Came in, assessed the problems, went and got the supplies to fulfill the work orders and fixed the problems I had in my apartment in no time. He was quick, efficient, courteous and very respectful. Thank you Kevin !

Jassy H

Oct 18, 2021

Google

Kevin was awesome. Came in, assessed the problems, went and got the supplies to fulfill the work orders and fixed the problems I had in my apartment in no time. He was quick, efficient, courteous and very respectful. Thank you Kevin !

Oct 18, 2021

Survey

Kevin did a great job . Kevin is someone that will unequivocally make sure the job is done correctly and done in a timely manner.

Oct 11, 2021

Survey

Very pleased personality and he did a good job resolving the problem for us.

Oct 5, 2021

Survey

Current Tenant - Great place to live! Special thanks to Jay, Whitney, Thomas and Arthur, for their commitment with resolving a recent issue I had, in a timely manner. Their Customer Service skills went over and beyond what I was expecting!

Pam Mitchener

Sep 23, 2021

Google

Great location and staff is always very accommodating. I had a recent maintenance issue and met with the service manager, Arthur. He handled the request quickly and was super professional and polite.

Morgan Jones

Sep 23, 2021

Google

I had a tour for an apartment with jay she was very friendly very helpful and was not rude at all she answered all the questions i had and made everything very clear that place needs more people like her honestly

Josiah Oregon

Sep 23, 2021

Google

Office personnel was very professional and polite. The leasing agent Ms. Natalie Rubio went above and beyond compared to what I have experienced at other apartment communities.

Christopher McKie

Sep 23, 2021

Google

We moved here in 2017, sight unseen, and love it! Our kitchen was completely redone before we moved in, featuring granite counters and ceiling-high cabinets. Our apartment has a fireplace, a refrigerator with a temperature alarm, a new stove, and a washer and dryer just off the kitchen. Complex amenities include two pools, a volleyball area, picnic tables, charcoal grills, gas grills, and a fitness center. Community activities are scheduled from time to time with food brought in by local restaurants or food trucks. Package deliveries are secure and can be picked up either at the office or in secure lockers. The grounds are well kept. The community provides valet trash removal service 5 days each week, and pest removal can be scheduled with a quick phone call or online request. Maintenance requests are completed within 24 hours, sooner for emergencies. The layout of our apartment suits us perfectly, and we enjoy the added perk of a patio area just outside our living room. Our neighbors are friendly, and the ar

Vera LaPointe

Aug 13, 2021

Google

It is very nice and the apartments are beautiful. I loved the bluetooth light in the kitchen. Daniel was very good giving information. The pool is beautiful.

Lisa Staib

Jul 29, 2020

Google

I love living here it's so peaceful and quiet. Never any issues. The front office staff is amazing - Daniel, Emily, Alicia, Jessica, and Johnathan. Each are very friendly with every encounter I've had with them, especially Daniel. The pool area is very nice and saltwater pool, by the way. Each unit included washer and dryer and bluetooth speakers in the kitchen. Plus they have a larger patio then any other apartment I've stayed at. Highly recommend this place.

Christina Amora Hawley

Jul 29, 2020

Facebook

I was very impressed with how professional and pleasant Daniel was. We saw a beautiful 2 bedroom and wow... I absolutely loved the space and the way it was decorated. I could imagine my furnishings in there. The grounds are very well kept and the pool is gorgeous. Looks like a resort pool. Very impressed.

Lizette Bronx Gem Acevedo-Staib

Jul 29, 2020

Facebook

Great place and great staff. Emily Mayhew was awesome

Alayna Bruss

Jul 29, 2020

Google

Beautiful place. Emily was super helpful.

Amber Rice

Jul 29, 2020

Google

Excellent Apartment complex with numerous amenities and types of apartments. Great customer service and maintenance service, given COVID-19. Best to reach the leasing office by email for any support.

Kapil Lakhani

Jul 28, 2020

Facebook

I have been living here for about 3 months. The neighborhood is safe, and quiet. The move in process was very smooth, and everyone from the leasing office to maintenance is always very friendly. My only complaint is that the hot water doesn't last long enough for me to take a relaxing shower.

Alex Hawkesworth

Jun 1, 2020

Google

Good experience upon move in with one small issue that was corrected within an hour.

Michelle Lopez

May 4, 2020

Google

Initially I was displeased with the experience that i’d had with Sardis Place. After speaking with the current Property Manager Jessica she was able to restore my trust in Cortland Properties. She was empathetic, sincere and reactionary when it came to resolving my concerns. I am aware that the issues i experienced were prior to her leadership and glad we had the opportunity to talk.

T456is

Mar 7, 2020

Google

Alicia and Tarek are so great in the office. I love coming in and just talking to them :)

Leonel Rios

Mar 4, 2020

Google

Alex in Maintenance has always been kind, courteous and understanding of our maintenance issues. He does everything possible to get the job done.

Annita Diaz

Feb 14, 2020

Google

Suzy Meyer of Click Pack Move helped us find Sardis Place at Matthews when we were planning a move from New Hampshire to North Carolina. We moved here in 2017, sight unseen, and love it! Our kitchen was completely redone before we moved in, featuring granite counters and ceiling-high cabinets. Our apartment has a fireplace, a refrigerator with a temperature alarm, a new stove, and a washer and dryer just off the kitchen. Complex amenities include two pools, a volleyball area, picnic tables, charcoal grills, gas grills, and a fitness center. Community activities are scheduled from time to time with food brought in by local restaurants or food trucks. Package deliveries are secure and can be picked up either at the office or in secure lockers. The grounds are well kept. The community provides valet trash removal service 5 days each week, and pest removal can be scheduled with a quick phone call or online request. Maintenance requests are completed within 24 hours, sooner for emergencies. The layout of our apart

Vera LaPointe

Jan 9, 2020

Google

I love living at Sardis Place! The office and maintenance staff are extremely helpful! I had a terrible moving company and the office and maintenance made the transition much easier. They are very responsive whenever I have an issue. They were even proactive when they noticed my water bill was higher than normal. Thank you all!!

Cassandra Sparks

Dec 23, 2019

Google

I appreciate the staff here at Sardis Place. Maintenance always takes care of any problem I may have. The pool area is always clean and suitable for my 5 year old. Office staff is kind and professional. I never see trash outside on our property.

Keisha Palmer Nugent

Dec 22, 2019

Google

My experience at Sardis its been amazing, our apartment is beautiful exactly how it looks in the pictures , maintenance is fast and efficient. Tarek is always there when you have any questions , he is always there to help you. I love it here! Don’t trust the bad reviews!

Darybel

Nov 12, 2019

Google

Beautiful community.. The staff goes above and beyond!

Chris Rhom

Oct 8, 2019

Facebook

A good nice place to start a home has enough of people here, that if you have a need for help, questions or some kind of services there should be someone who would be able and willing to help you out in your situation no matter what the problem may be or check at the office, they are willing to help. If they can't, maybe they can send you in the right direction for help.

Verified Resident 701543

Oct 1, 2019

Apartment Ratings

At my community I am comfortable. My children are comfortable. I was looking at this apartment complex for a year before I came to visit the inside. The staff is kind and takes good care of the community.

Verified Resident 699682

Sep 26, 2019

Apartment Ratings

I'm taking the opportunity to say Many Thanks to Chris for fixing my air conditioning & stopping a water leak. Although it was close to the end of his working day, he took the time to make sure everything was working correctly. Now I have an air conditioner that works beautifully! Thanks Chris!

Cinthia Malec

May 22, 2019

Google

Its being a great experience living here. I like the way everythi g looks and the services, i would totally recommend it to anyone. Thanks fpr keeping everything clean and beautiful and staff is awesome.

Verified Resident 640247

May 14, 2019

Apartment Ratings

I have enjoyed living here. I continue to tell co-workers about the new upgrades etc.. I love that it is very quiet and peaceful here. We have all the amenities that you need and is located right outside of uptown Charlotte

Verified Resident 638323

May 10, 2019

Apartment Ratings

Best apartment complex! Great maintenance and leasing staff. Efficient and informative people. Wonderful space in bedrooms and dog parks are perfect for my pup. Easy access to shopping and restaurants.

Verified Resident 625537

Apr 10, 2019

Apartment Ratings

The community and staff are amazing! Feels like home, and I love that everyone is friendly and willing to help others, even when just meeting them! I love the fact that there are two swimming pools and dog parks as well.

Verified Resident

Mar 7, 2019

Apartment Ratings

Friendly helpful staff. Very prompt response for any maintenance concerns. This is the best experience I've had renting an apartment. I would definitely recommend this place for anyone looking to rent.

Verified Resident 602262

Feb 8, 2019

Apartment Ratings

Love the maintenance team, you guys rock! Alicia, Tarek and Yadira are were so excited to greet us and were very knowledgeable and helpful

Abby Moore

Jan 23, 2019

Google