HUGE upgrade from the previous managment!

Steve Harbist

Google

Pros of living here: Living here has been better ever since Cortland took over. The leasing agents & management team actually care about the residents. The maintenance team resolves issues quickly & takes concerns seriously. The maintenance team has to be the best part about living here. The pool is rarely closed unless for cleaning / seasonal. The gym has new & updated equipment. I feel safe living here, Benbrook Police station and fire department is less than 5 mins away.. Lots of families live here with kids so it’s a friendly community. Cons of living here: The water will get shut off randomly and usually with less than 24 hours notice and it’ll be shut off for hours, but this is more of a city/plumbing issue. This is a non-smoking community but plenty of people smoke cigarettes in the parking lot. People with bikes / loud trucks like to rev their engines. Residents will let their dogs poop anywhere and they won’t pick it up. These issues are more about some of the people living here because management se

gambaeno

Google

I moved in here at the end of July 2024, and so far it's been nothing short of fantastic. The management team is professional, helpful, hard working, and very welcoming. The maintenance team is very skilled, and they get to your maintenance requests very quickly! I would recommend Heights of Benbrook to amyone looking for affordable, newly renovated apartments with top quality appliances, and plenty of room! The coffee machine is probably my favorite perk of living here. If you love coffee, you'll feel right at home here! 😅

Bryan Gleason

Google

Best move in process I’ve ever experienced! Everything was so smooth and everyone was super attentive. If I had to move in all over again, I wouldn’t care! 10/10 would recommend!

Colin

Google

Have not moved in yet. But there were miscommunications. Make sure you know that your fees are on top of your base rent. Your welcome letter may say different and the leasing agent may say different just know they are additional other than that the apartments are beautiful. I can’t wait to update after I move in hopefully the experience will improve bc I love the area Update: I want to give Justin Skylar and I forgot the other Maintenance guy name but they deserve 5 stars. They are on top of things and it’s only the three of them. They made everything right in my apartment I am definitely enjoying my stay. If I don’t buy a house I will renew my lease for sure if they keep up the excellent work. Also Josh in the office is wonderful

Tina Ma

Google

Great location for me as I am working between granbury and fort worth. Very prompt communication and requests were fulfilled in a timely fashion. Move in was smooth and are very flexible in accommodating and working with you on various issues/concerns. Friendly neighbors and nice auxiliary features like the community pool/grill/gym. The room itself had some issues initially but the team was very quick about having them addressed after the inventory checklist was turned into the leasing office. Overall, a great move in experience thus far! Highly recommend.

Jonathan Cheon

Google

This has been such a wonderful experience ever since Courtland took over. We had mold growing from the AC unit and reported it numerous times. Nothing was done. I finally went down to the office one last time to shake my fist in anger. Well I didn't have to. To my surprise the new team was having a meeting and I didn't even know about the takeover. I talked with the manager and she got maintenance over immediately to our apartment. It was closing time at the office and I didn't expect anyone that night. It was so fast. OF course they couldn't fix it but they tried their best in the little time they had. However they did comeback in a timely manner and fixed it all up completely. Not only were they friendly, fast and efficient. But the entire staff from management to maintenance was far more superior than and I have encountered. So happy they took over and have made the complex look great with all the updates. We are going on our 3rd year living here and couldn't be happier now that Courtland has arrived. Than

T D

Google

Ever since Cortland took over, living here has been amazing. Special shout out to the maintenance team. Our A/C went out so they installed a window unit for us while the new A/C was being shipped. They installed it as soon as it was delivered so our apartment was ready for summer. The installation was challenging but they spent the whole day taking care of us. The leasing agents & management team are so friendly & they truly care about the residents here. The ratings here have gone up significantly. Cortland continues to improve the property & the experience of living here. The gym & pool are both great, lots of families live here & it is a SAFE & CLEAN place to live. It truly is a blessing that Cortland took over and brought us an amazing team. Job well done. Thank you.

Apartments.com

Living here has been great ever since Cortland took over. The leasing agents & management team actually care about the residents. The maintenance team resolves issues quickly & takes concerns seriously. The pool is rarely closed unless for cleaning / seasonal. The gym has new & updated equipment. The area is safe & clean. Lots of families live here with kids so it’s a friendly community. I truly recommend living here, 10/10 experience since Cortland took over. Job well done Heights of Benbrook team!! :)

gambaeno

Google

Maintenance guys for the win today! They are always quick, kind and professional. The pools look great and are kept clean. Front office is always kind and helpful! The new gym looks amazing and I’m sure others will enjoy using the nice new equipment!!

Apartments.com

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