Kurt and Annette are some of the kindest and helpful people I have met in my apartment endeavors. Would definitely recommend 5550 Cortland to friends and family.
Jan 27, 2023
UPDATE: While I did have bad experiences as listed in my previous review, the management team (especially Annette) has been working harder to address every concern thereafter to the best of their ability and that is something I appreciate. For example, I was out of town during the recent freeze and the management team sent a member of the maintenance team to check in on my apartment to make sure no pipes had burst in or around my apartment. ----------------------------------------------- Previously listed issues: During the renewal, the leasing agent at the office (choosing not to name them) couldn't answer basic questions about my new lease and kept saying "the lease is created by the Cortland HQ" and therefore he had limited knowledge. I would tell him exactly what my new lease was saying and he simply would not believe me and straight up tell me "I don't see that on my end". Didn't even bother to investigate what I was saying. What do you even do when the leasing agent doesn't believe what you're seeing on
Jan 17, 2023
Amazing location & great staff! When we had those freezing temps the property manager Annette & Curtis were walking around the property working & making sure we were ok! I appreciate the concern for residents & quick response to maintenance issues!
Jan 9, 2023
I’ve been a resident for almost a year. Any questions, concerns, or requests were addressed immediately. RJ is extremely professional and hosts the best community events. The apartments are spacious, close to shopping areas, and quiet at night.
Jan 3, 2023
Annette and RJ are Rockstars!!!... Annette the "Rock" and RJ the "Star" always goes above and beyond to ensure that our request gets resolve. Always a pleasure doing business and enjoying great services from 5550 apartment.
Jan 3, 2023
My daughter and I have been a resident for over a year. We have just renewed our lease and we feel at home. We absolutely, love the apartment and the area! As a customer service teacher, I am very critical of service, and do reviews to support excellence as I find it to help others make good decisions. I've given a 5 star rating because service is important to me. I will NOT pay to live where the serve is poor. I have found management in the person of Mr. Rashawn Jackson to be excellent! In addition, Mr. Jackson returns calls, emails, in a timely manner and he keeps his word. Qualities that are important to me in post COVID and a recession. Cortland 5550 It is a good place to live because the management team works and this includes maintenance. So If you are looking for a supportive environment, that is safe, clean and management efficient, Cortland 5550 is the place!
Dec 31, 2022
Great doing business and enjoying great service with 5550 apartment. RJ and Annette always goes above and beyond to ensure that our requests gets solve.
Dec 30, 2022
I have lived at Cortland 5550 for about 9 months now and absolutely love it! When I needed urgent help with something yesterday, Annette was quick to help and had a very welcoming and positive attitude. I have no complaints about this community and highly recommend living here!
Dec 30, 2022
Yet again... the experience with the Cortland 5550 management staff, especially Annette has been top-notch. Had an issue and it got handled the next day. Most other community issues are prioritized then placed on the back burner. However, the team here got it done very quickly, and I will be renewing my lease because we love it here.
Dec 29, 2022
I absolutely love this apartment. It’s clean and quiet. The staff is absolutely superb!! Annette goes above and beyond her call of duties to ensure things are handled.EJ is also a very pleasant person always so professional. I definitely recommend living here to anyone. The area is perfect for freeway access as well as many restaurants and shops nearby.
Dec 28, 2022